Trusted Agent profile · Camden

Chestertons Kentish Town reviews in Camden

4.5

★★★★★ Excellent

1,894 reviews across 2 platforms

225 Kentish Town Road, London, NW5 2JU, Camden, NW5 2JU

Part of Chestertons, see every office.

Chestertons's office in Camden, at 225 Kentish Town Road, is rated 4.5 out of 5 across 1,894 reviews on two platforms, including 181 Google reviews rated 4.6.

Google logo

4.6 / 5

181

Reviews on Google

This office

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1,713

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the Camden office, from every platform, shown as written. First names only.

1/5

Google

Incredibly rude, tried to make an enquiry about an apartment and hoping to sign up with the agency, however as I need to move in July the agent just put the phone down. No good bye, no registration...

Theresa · 25 October 2023

Agent replied · 24 October 2024

Hi Theresa, We're very sorry to hear about your unsatisfactory experience with Chestertons. Please do email social@chestertons.co.uk with details of the call (time, date, agent who you spoke to) so we can investigate this appropriately and reach out directly. Many thanks, Chestertons

5/5

Google

Highly professional service with a sense of humour. Thanks Emlyn & Leon for making our house sale run as smoothly as possible!

Martha · 25 October 2023

5/5

Trustpilot

Much more confident.

After having received pretty poor management in the past, I feel much more confident with Preya looking after my property. She deals with issues swiftly and competently and aims to make the experience as stress free as possible.

Vanessa · 21 October 2023

Agent replied · 7 February 2025

This is amazing to hear Vanessa, thank you for your feedback. If you need any further help, we're only a phone call or email away.

5/5

Trustpilot

Davide Frongia and Tsion Tesefay…

Davide Frongia and Tsion Tesefay handled the contract renewal and rent increase for my flat in a prompt and efficient manner. I am pleased with the outcome.

Mark · 24 August 2025

5/5

Trustpilot

Really helpful and smooth process

Chestertons were great! Bradley fitted a viewing for us unbelievably quickly and we had the house signed by that afternoon. Referencing & payment process has been equally very smooth.

Jack · 2 May 2024

Agent replied · 7 February 2025

Hi Jack, thanks for sharing your experience with Bradley and congratulations on finding a new home so quickly! If you need anything else, please do reach out to us. Wishing you all the best!

5/5

Trustpilot

Thanks a lot for amazing guidances…

Thanks a lot for amazing guidances provided by Katherine Ma. I rented a good apartment through Chestertons and I’m really satisfied with services here.

Fred · 1 August 2024

Agent replied · 7 February 2025

Hi Fred, thank you for taking the time to write a great review. We are so glad you was satisfied with Katherines services and should you require any further assistance, we will be happy to help.

5/5

Trustpilot

Elizabeth Joyce, Property Manager: 5*

Elizabeth Joyce in Chestertons property management department is exceptional. I have nothing but praise for her reliability, responsiveness, courtesy and professionalism. She looked after my Portfolio for years and it has been a pleasure dealing with her.

Lizzie · 10 November 2023

Agent replied · 10 February 2025

Thank you for your feedback Lizzie, it's amazing to hear that Elizabeth has been managing your property portfolio for a number of years! Feel free to get in touch if you need anything else.

5/5

Trustpilot

No other Realtor like Chesterton

Madi and Jonathan at Chestertons have been amazing to work with! They let my flat instantly (within an hour), secured me a great tenant with a long tenancy and have made the letting process a walk in the park. I highly recommend Chestertons and their lovely, professional team! No other realtor shall I use now

Kamila · 18 February 2022

Agent replied · 10 February 2025

Thank you for sharing your experience with Chestertons!

5/5

Trustpilot

Moving to london can be stressful …

I moved to london and i was very stressed out and had a very short time to find a studio with my budget and Nishad found a dream place in no time almost 3 days within my budget and helped me through out the process step by step cannot thank him enough Thank u Nishad

Hasti · 14 February 2022

Agent replied · 10 February 2025

We are so pleased to hear this! Thank you Hasti.

5/5

Trustpilot

Great services & very helpful staff

Great experience! Bradley Jenkins helped me find my new flat and took care of everything from viewings, through referencing, all the way to signing the contract. He’s been very helpful, patient and flexible throughout the whole process and went out of his way to promptly respond to my queries.

Zuzana · 8 November 2022

Agent replied · 7 February 2025

Hi Zuzana, thank you for your kind words and feedback, Bradley will be thrilled to hear this. Wishing you all the best in your new home!

5/5

Trustpilot

Tenacy Move In Experience

Suzan, who helped us with our move in experience was extremely friendly and very responsive when it came to all the dealings. I couldn't recommend her expertise more highly.

Charlie · 26 April 2024

Agent replied · 7 February 2025

Dear Charlie,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.

5/5

Trustpilot

Highly recommend professional services

Fiona recently assisted me with a change of sharers . Her service was extremely professional with the complete transaction and would highly recommend. We really appreciated your time and efforts.

Rodney · 2 April 2024

Agent replied · 7 February 2025

Hi Rodney, thank you for taking the time to leave a review. We're happy to hear that Fiona provided a professional service and that everything went smoothly. Should you need anything further, please do get in touch.

5/5

Trustpilot

Chestertons UK

Super easy to deal with and always quick to respond. Michell Vasquez, my property manager, is especially great, she really makes sure I’m taken care of. Couldn’t be happier!

Jamal · 26 July 2025

5/5

Trustpilot

Stephanie Langton

Stephanie Langton, our property manager at Chestertons, has been consistently professional, knowledgeable, responsive, and helpful. We appreciate how she communicates any problems in the property and coordinates the solutions. We look forward to continuing to work with her in the future.

Adriana · 28 February 2025

5/5

Trustpilot

good!

Had a great experience with Preya in property management - sad to see her move onto another area of the business, as she was always so helpful and friendly.

Caroline · 13 April 2024

Agent replied · 7 February 2025

Hi Caroline, thank you for your kinds words about Preya. We'll make sure to pass your feedback on to her and should you need anything else, please do not hesitate to get in touch.

5/5

Trustpilot

I have had a very positive experience…

I have had a very positive experience with Suzan & Matthew for facilitating the tenants move in co-ordination and the service they have provided, would certainly recommend. Many thanks!

Cyrus · 13 April 2024

Agent replied · 9 February 2025

Dear Cyrus,Thank you for taking the time to inform us of the positive experience you have recently had with our team at James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review.

5/5

Trustpilot

Very good experience with Chestertons

Very good experience with Chestertons, especially with Mr Ravi Vasantha-Raja. He’s very helpful and considerate when it comes to finding a property both within my budget and of good quality. I really appreciated the fact that he always responded quickly and never felt bothered explaining things to me.

Linda · 17 November 2022

Agent replied · 7 February 2025

Thank you so much for your feedback Linda, Ravi will be delighted to hear this! Should you need any further assistance, please do not hesitate to get in touch. Have a great weekend!

5/5

Trustpilot

Good experience as tenants

We have a very good experience with our property manager Xiaoyi. No query left unanswered and all are dealt in a timely manner.

B- · 29 July 2024

Agent replied · 7 February 2025

Hi B, thank you taking the time to write a great review. We are so glad Xiaoyi left no query unanswered and dealt with everything in a timely manner. We appreciate the support.

5/5

Trustpilot

Excellent customer service

Thanks to agent Nishaad Ali Marla my experience of service from Chesterton agency is the best. I really feel very grateful for his professionalism, kindness, availability and honesty to answer all the doubts and questions that one may have in the process of finding a property. Excellent service. Thank you very much!

Carolina · 23 May 2022

Agent replied · 7 February 2025

Thank you for sharing! We are so pleased to hear this.

5/5

Trustpilot

Thank you Stav

Hi Stav,Thank you so much for all of your help! We are so grateful for all of the hard work you've done to find our home & also the smooth process after that. We are grateful to have you as our point of contact and couldn't be happier with the way everything worked out.

Amruta · 9 February 2022

Agent replied · 15 February 2025

Thank you for sharing your experience! We are so pleased to hear.

5/5

Trustpilot

Fiona Davidson really came through

Fiona Davidson really came through on a tricky renewal. Always hard working and responsive, I can't thank her enough for sorting all out seamlessly.

Lisa · 5 July 2024

Agent replied · 15 February 2025

Hi Lisa, we really appreciate you taking the time to leave a review for Fiona and happy to hear that everything went smoothly. Wishing you all the best!

5/5

Trustpilot

Consistently Reliable.

I have always found the Chesterton team, be it letting, management or sales, to be extremely helpful and professional. I have used them for over 20 years and very happy to recommend them to anyone that asks my opinion.. best Charles

Charles · 19 June 2023

Agent replied · 7 February 2025

Hi Charles, this is amazing to hear! Thank you for sharing your experience with us, we'll be sure to let the relevant teams know. Should you need anything further, please feel free to get back in touch. Best wishes!

4/5

Trustpilot

Fantastic service

Fantastic service. Amanda at the Chesterton team was so quick and helpful with our tenancy process, on hand to help resolve any issues and get the process done as smoothly as possible.

Katie · 29 January 2024

Agent replied · 7 February 2025

Hi Katie, thanks for taking the time to leave a review. We're happy to hear that Amanda and the rest of the team made your tenancy process an easy one. Wishing you all the best for 2024!

1/5

Google

I did not rent a flat through them but went to a viewing for a 3-bed property they were managing. The agent showed up 20m late without a word of excuse, knew very little about the property which hadn't been cleaned for viewings and was in a disgusting state (dust everywhere, mold in the bathroom, leftover food swimming in moldy water in the fridge). On top of that, the agent tells us that if we want this property we are going to have to massively overbid: asking price was 2,550 and he asked for 2,850 at least. I know this is a general market trend at the moment but I thought it was crazy to ask for this much for a flat like this and that they could have straight away listed it at 2,850 to avoid wasting my time.

Ombeline · 25 October 2022

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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