Trusted Agent profile · Camden
★★★★★
2,480 reviews across 2 platforms
55-56 Hampstead High Street, Hampstead, London, NW3 1QH, Camden, NW3 1QH
Part of Chestertons, see every office.
Chestertons's office in Camden, at 55-56 Hampstead High Street, is rated 4.6 out of 5 across 2,480 reviews on two platforms, including 305 Google reviews rated 4.8.
Every review we hold for the Camden office, from every platform, shown as written. First names only.
5/5
TrustpilotCompletely pleased with Orchid Ho’s work
Orchid Ho was very efficient in dealing with the renewal of the tenancy. She responded promptly to my communications and was able to secure the renewal that is satisfactory to the tenant and to me.
Thank you for the 5 stars!
1/5
TrustpilotUseless scammers
I'm an overseas landlord and hired Chestertons to manage my flat. From charging me £90 to literally change a lightbulb to taking several months to fix a crucial structural problem in the house, these people have been incompetent from day one. They take forever to respond, have no clear 'chain of command, and they overcharge for absolutely everything. Scammers. Do not recommend!
Thank you for getting in touch, we are very concerned by your review and would like to investigate this matter further. We sincerely apologise and take all feedback very seriously so we will action this immediately.In order to do this we will need your further contact details (i.e your address) which we have requested. Please accept this request so we can take action as soon as possible.
5/5
GoogleHaving to move during a pandemic is not fun. I was dealing with several agents from different agencies and I wanted to recommend Ashley. Out of all the agents he was the most diligent, professional and personable. He understood our criteria and was super responsive. He was a pleasure to deal with.
5/5
TrustpilotNishaad 💪🏼
Nishaad was terrific from start to finish. Friendly, approachable, supportive and just a good bloke all round! 💪🏼
Thank you for the five star review - so pleased that Nishaad was able to help!
4/5
TrustpilotSamuel
I had a mixed experience with Chestertons.
5/5
TrustpilotPlesently surprised
It is sometimes surprising when things works as they should, especially after a corporate merger. The interactions with Sharntell at Chestertons has been efficient, to the point and have resulted in a successful conclusion that I am very happy about.
Hi there, thanks for your feedback and compliments for Sharntell. Should you need anything further, please do not hesitate to reach out to her and team, they'll be happy to help!
5/5
TrustpilotWould highly recommend Ally
Would highly recommend Ally. She was efficient, knowledgeable and will have your best interest at heart.
Thank you for sharing your experience!
1/5
TrustpilotLost trust and confidence
Lost trust and confidence. Our house was empty and only people who had access were the agents. They left the property unsecure for days, letting water in and as a result damaged our property. They also come in and out of the property to use our toilet and leave it in a dirty state.
Hi Sarah,Thank you for taking the time to leave this review. We're very sorry to hear about your unsatisfactory experience with Chestertons. Please do respond to our request for more information so that we can investigate this matter accordingly.Many thanks,ChestertonsUpdated Response:Hi Sara,After speaking with your property manager, they have mentioned that the costs of damages are being rectified and that a handyman has attended the property. We apologise again for the inconvenience caused on our end. If you require any further assistance then please do reach it to the appropriate property manager who will be more than happy to help.Many thanks,Chestertons
5/5
TrustpilotNiema Latif at Chestertons
Niema Latif at Chestertons, and the team, have been nothing short of brilliant throughout our five years of renting through them. Every enquiry we’ve had over the years have been replied to promptly and with the necessary information or documents. Nice to be treated as a person in today’s world! Thank you all.
5/5
TrustpilotMuch better than other agencies.
I had a very positive experience with Chesterton. The agent showing the flat was polite and responsive and the agent managing my flat is very kind as well and very quick in responding to my emails and addressing any issues raised. They complete regular checks on the flat conditions (fire alarms, elettrical, gas, etc.) which is also great as it ensures the flat is in good conditions.
Thank you very much for your review Simona. We are pleased to hear this.
5/5
TrustpilotA great experience
Tamara was patient enough to answer my questions, And the speed of reply message is also very fast, high efficiency.
Thank you for sharing!
5/5
TrustpilotMs Zosia Gray has been very helpful
Ms Zosia Gray has been very helpful, a real star !
Dear Alex,Thank you for your 5* review of the service you received from our James Pendleton team. We wish you all the best for the future.
5/5
TrustpilotHelpful and genuine advice from Ayse…
Helpful and genuine advice from Ayse Saunders from Chestertons tenancy renewals; communicative, professional service and working in my best interests.Many thanks!
Hi Ethan, thank you for the great review. We appreciate the support and wish you all the best.
5/5
TrustpilotEllina has been outstanding!
I wish I could give more than 5 stars, the service has been excellent. Ellina's friendly, helpful, and professional nature helped to make the whole experience way less stressful. Communications have been outstanding, with any problems or concerns being promptly addressed. If you are looking for your dream home in Camden, I highly recommend going through Chestertons because of Ellina, she is absolutely fantastic!
Thanks for your review Hannah! We are thrilled to hear how positive your experience with Chestertons was.
5/5
TrustpilotAlways a pleasure working with Conor
I have been working with Conor for a while now and it is always a pleasure. He is super helpful and knows how to work in the best interests of all parties.
Hi Lauren, it's great to hear that you've had such a positive experience. Please feel free to let us know if you need anything else.
5/5
TrustpilotProfessional assistance
Thanks for the assistance in dealing with a non paying tenant. I am grateful to Kacey Naish for the efforts she made trying to solve this difficult situation. I would recommend Chestertons to anybody.Alessandro
Hi Alessandro, thank you for taking the time to write a great review. We are glad Kacey as able to help with the difficult situation. We appreciate the support and should you require any further assistance, we will be happy to help.
5/5
TrustpilotVery effective and good to work with
We sold our flat, which had been rented for the past 20 years, using a low-key marketing approach in a difficult market - achieved a relatively quick sale.John and Pavol worked well with my tenant, the buyer and our Solicitor.An efficient and effective partner. We would recommend Chestertons.
Thank you very much for the recommendation Mr Sears
5/5
TrustpilotMarine helped me a lot during the…
Marine helped me a lot during the rental process when I was outside of the UK, she replied quickly and tried her best to solve all my problems, thanks a lot!
Hi Yiqing, thank you for leaving positive feedback and sharing your experience with Marine. We appreciate the kind words and wish you all the best.
1/5
TrustpilotWorst Experience with Ms. Preya Nair
I'm disappointed with Ms. Preya Nair's service at Chesterton, marked by a persistent pattern of neglect and unresolved issues. Attempts to communicate have been met with silence, leaving me without updates. I hope this review prompts improvement in Chesterton's commitment to quality service.
Hi Kristina, we're really sorry to see you have left this review. After looking into this further, we are aware that Mark from our Property Management team has reached out to discuss further and an update on your maintenance issues has been provided. We understand that the concerns you had with the noise of an internal pump have now been resolved. Should you need anything else, please do not hesitate to speak with Mark.
5/5
TrustpilotFound a really nice flat
Matthew was very helpful throughout and we hunted our flat overseas. Everything was done smoothly and we are very happy.
Thank you for the glowing review, your kind words have been shared with Matthew
5/5
TrustpilotChestertons South West Lettings - Sebastian
Sebastian is knowledgeable, efficient and certainly knows his market. He is courteous and has a nice manner about him.
Hi Harriet. Thank you for taking the time to share your feedback.
5/5
GooglePhilippe from the Hampstead branch was the agent selling the flat which I have bought and I must say he was just excellent. Fair, professional, clear, and a pleasure to deal with. Certainly one of the best estage agents I have dealt with. I would highly recommend him.
5/5
TrustpilotGenerally very happy with the services
I’ve used Chesterton for years to let out my property and always happy with the services. In particular, I am very impressed with Xiaoyi. She is always been very responsible in dealing with queries raised by tenants and/or me. I would be gladly recommend her to others.
Hi DB, thank you for your kinds words for Xiaoyi and choosing Chestertons as your preferred agent. If you need anything further, please let us know. Best wishes!
5/5
TrustpilotDedication and efficiency
Aaniya and Marianna have been excellent property managers for one of our service users for years. They consistently respond swiftly to all repair issues and go above and beyond to ensure the repairs are completed. They are relentless in their efforts until the job is done and always keep us informed at every step of the process. Their dedication and efficiency are truly commendable.
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