Trusted Agent profile · Camden

Chestertons Covent Garden reviews in Camden

4.5

★★★★★ Excellent

2,595 reviews across 2 platforms

196 Shaftesbury Avenue, Covent Garden, London, WC2H 8JF, Camden, WC2H 8JF

Part of Chestertons, see every office.

Chestertons's office in Camden, at 196 Shaftesbury Avenue, is rated 4.5 out of 5 across 2,595 reviews on two platforms, including 298 Google reviews rated 4.9.

Google logo

4.9 / 5

298

Reviews on Google

This office

Trustpilot logo

2,297

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the Camden office, from every platform, shown as written. First names only.

5/5

Trustpilot

Amanda Goodman. Renewals Team

I have been dealing with Amanda Goodman, a member of the renewals team at Chestertons.

Lucky · 20 March 2026

5/5

Trustpilot

Would highly recommend Ally

Would highly recommend Ally. She was efficient, knowledgeable and will have your best interest at heart.

MC · 10 May 2022

Agent replied · 23 October 2024

Thank you for sharing your experience!

5/5

Google

I have been working with Chestertons since I became a landlord back in 2010. And I have always enjoyed - and profited - from the experience. But this is especially so at the moment with Tim, Emily and Romy as the team looking after my properties. They are consistently excellent at finding me tenants - at or even above the asking price. But just as important, they are decent people who I can trust to provide both honest advice and an ethical approach to their profession. They are a pleasure to work with.

Steve · 25 October 2023

5/5

Trustpilot

Much better than other agencies.

I had a very positive experience with Chesterton. The agent showing the flat was polite and responsive and the agent managing my flat is very kind as well and very quick in responding to my emails and addressing any issues raised. They complete regular checks on the flat conditions (fire alarms, elettrical, gas, etc.) which is also great as it ensures the flat is in good conditions.

Simona · 12 November 2021

Agent replied · 23 October 2024

Thank you very much for your review Simona. We are pleased to hear this.

5/5

Trustpilot

Niema Latif at Chestertons

Niema Latif at Chestertons, and the team, have been nothing short of brilliant throughout our five years of renting through them. Every enquiry we’ve had over the years have been replied to promptly and with the necessary information or documents. Nice to be treated as a person in today’s world! Thank you all.

Acoris · 17 February 2025

5/5

Trustpilot

A great experience

Tamara was patient enough to answer my questions, And the speed of reply message is also very fast, high efficiency.

Xinran · 9 September 2021

Agent replied · 23 October 2024

Thank you for sharing!

5/5

Trustpilot

Ms Zosia Gray has been very helpful

Ms Zosia Gray has been very helpful, a real star !

Alex · 16 November 2022

Agent replied · 6 February 2025

Dear Alex,Thank you for your 5* review of the service you received from our James Pendleton team. We wish you all the best for the future.

5/5

Trustpilot

Ellina has been outstanding!

I wish I could give more than 5 stars, the service has been excellent. Ellina's friendly, helpful, and professional nature helped to make the whole experience way less stressful. Communications have been outstanding, with any problems or concerns being promptly addressed. If you are looking for your dream home in Camden, I highly recommend going through Chestertons because of Ellina, she is absolutely fantastic!

Hannah · 7 April 2022

Agent replied · 23 October 2024

Thanks for your review Hannah! We are thrilled to hear how positive your experience with Chestertons was.

5/5

Google

Wonderful experience with Grace - super helpful and quick to respond

Kathrine · 14 April 2026

5/5

Trustpilot

Always a pleasure working with Conor

I have been working with Conor for a while now and it is always a pleasure. He is super helpful and knows how to work in the best interests of all parties.

Lauren · 30 August 2024

Agent replied · 23 October 2024

Hi Lauren, it's great to hear that you've had such a positive experience. Please feel free to let us know if you need anything else.

5/5

Trustpilot

Very effective and good to work with

We sold our flat, which had been rented for the past 20 years, using a low-key marketing approach in a difficult market - achieved a relatively quick sale.John and Pavol worked well with my tenant, the buyer and our Solicitor.An efficient and effective partner. We would recommend Chestertons.

Mr · 11 October 2023

Agent replied · 23 October 2024

Thank you very much for the recommendation Mr Sears

5/5

Trustpilot

Professional assistance

Thanks for the assistance in dealing with a non paying tenant. I am grateful to Kacey Naish for the efforts she made trying to solve this difficult situation. I would recommend Chestertons to anybody.Alessandro

Alessandro · 26 July 2024

Agent replied · 23 October 2024

Hi Alessandro, thank you for taking the time to write a great review. We are glad Kacey as able to help with the difficult situation. We appreciate the support and should you require any further assistance, we will be happy to help.

5/5

Trustpilot

Marine helped me a lot during the…

Marine helped me a lot during the rental process when I was outside of the UK, she replied quickly and tried her best to solve all my problems, thanks a lot!

Yiqing · 13 September 2024

Agent replied · 23 October 2024

Hi Yiqing, thank you for leaving positive feedback and sharing your experience with Marine. We appreciate the kind words and wish you all the best.

5/5

Trustpilot

Found a really nice flat

Matthew was very helpful throughout and we hunted our flat overseas. Everything was done smoothly and we are very happy.

Ming · 27 July 2021

Agent replied · 23 October 2024

Thank you for the glowing review, your kind words have been shared with Matthew

1/5

Trustpilot

Worst Experience with Ms. Preya Nair

I'm disappointed with Ms. Preya Nair's service at Chesterton, marked by a persistent pattern of neglect and unresolved issues. Attempts to communicate have been met with silence, leaving me without updates. I hope this review prompts improvement in Chesterton's commitment to quality service.

Kristina · 30 January 2024

Agent replied · 23 October 2024

Hi Kristina, we're really sorry to see you have left this review. After looking into this further, we are aware that Mark from our Property Management team has reached out to discuss further and an update on your maintenance issues has been provided. We understand that the concerns you had with the noise of an internal pump have now been resolved. Should you need anything else, please do not hesitate to speak with Mark.

5/5

Google

I have just sold my property with Chestertons and I have had a fantastic experience. Carlos has been amazing; professional, calm, informative, friendly and positive throughout the whole process. His advice was spot-on and I cannot recommend him and the team highly enough.

Nicoletta · 25 October 2022

5/5

Trustpilot

Chestertons South West Lettings - Sebastian

Sebastian is knowledgeable, efficient and certainly knows his market. He is courteous and has a nice manner about him.

Harriet · 23 September 2021

Agent replied · 23 October 2024

Hi Harriet. Thank you for taking the time to share your feedback.

5/5

Google

Great experience working with Grace! Very responsive, professional and always happy to help :)

Bolin · 16 March 2026

5/5

Trustpilot

Generally very happy with the services

I’ve used Chesterton for years to let out my property and always happy with the services. In particular, I am very impressed with Xiaoyi. She is always been very responsible in dealing with queries raised by tenants and/or me. I would be gladly recommend her to others.

DB · 20 October 2023

Agent replied · 23 October 2024

Hi DB, thank you for your kinds words for Xiaoyi and choosing Chestertons as your preferred agent. If you need anything further, please let us know. Best wishes!

5/5

Trustpilot

I had a great experience with…

I had a great experience with Chestertons, especially with Dawn Cunningham she was incredible. From the moment I found the property that I liked, the process was extremely smooth and way quicker than I could have hoped for! She kept me updated every step of the way and I’m super grateful for all her help in finding me my new place!

Mercy · 11 July 2022

Agent replied · 23 October 2024

Thank you for sharing! We are so pleased to hear.

5/5

Trustpilot

Dedication and efficiency

Aaniya and Marianna have been excellent property managers for one of our service users for years. They consistently respond swiftly to all repair issues and go above and beyond to ensure the repairs are completed. They are relentless in their efforts until the job is done and always keep us informed at every step of the process. Their dedication and efficiency are truly commendable.

Faosatdaryel · 15 August 2024

5/5

Trustpilot

We felt in very good hands throughout…

We felt in very good hands throughout the renting process and beyond. Our manager Joyce Paul has always been quick to response to any questions and to manage matters in a swift and very kind way.

JoBitt · 5 June 2024

Agent replied · 23 October 2024

Hi Jo,Thank you for taking the time to write a great review. We are so glad Joyce has always been so quick to respond and manages matters in a swift way.Thank you for the support and best wishesChestertons

5/5

Trustpilot

Agent Experience - Andrew

My experience with Chesterton’s was a 5-star due to the attentive hard work of our agent Andrew Zographos. He helped meet every element of our search and not only dedicated to show us properties when available but should we needed a last minute change of viewing he was ever so understanding in helping us out of hours! Couldn’t recommend a more helpful agent!

Eleni · 4 April 2022

Agent replied · 23 October 2024

Thank you for your review Eleni! We are so pleased to hear this.

5/5

Trustpilot

Very recommended

Renting a property in the UK can be a complicated process. Our property manager Mark Kardos, from Chestertons, was attentive and helpful every step of the way, allowing us to have a pleasant and seamless experience with our property during the year we lived there. Thank you!

Martín · 12 October 2023

Agent replied · 23 October 2024

This is so great to hear, thank you for sharing your experience.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Awards

Industry awards

Chestertons Camden won awards at The British Property Awards in two years, most recently 2020.

British Property Awards winner in two years: 2019, 2020.

British Property Awards by year, 2019 to 2020

Source: The British Property Awards winners lists, as published, linked by year.

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Questions about Chestertons Covent Garden

Has Chestertons Covent Garden won any awards?

Yes. Chestertons Covent Garden won Gold for Letting Agent in WC2H at The British Property Awards 2020, and 1 other industry award since 2019.

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