Trusted Agent profile · Camden
★★★★★
2,595 reviews across 2 platforms
196 Shaftesbury Avenue, Covent Garden, London, WC2H 8JF, Camden, WC2H 8JF
Part of Chestertons, see every office.
Chestertons's office in Camden, at 196 Shaftesbury Avenue, is rated 4.5 out of 5 across 2,595 reviews on two platforms, including 298 Google reviews rated 4.9.
Every review we hold for the Camden office, from every platform, shown as written. First names only.
5/5
TrustpilotAngelina Premier Property Manager
Angelina at Chestertons has been nothing short of amazing during our working relationship. Knowledgable, reactive and thorough with a passion for her work! Always a pleasure dealing with her, brilliant.
Hi M Skinner, thank you for the great review. We appreciate the support and wish you all the best.
5/5
TrustpilotHelpful and good advice
Having dealt with Tamara Price at Chestertons South West lettings, she was friendly and helpful, especially in giving advice on creating a strong offer.
Thank you for this wonderful review!
5/5
TrustpilotGreat experience
Very happy with my agent Lorna! She's explained everything to me thoroughly and was there to answer all questions I've had, I'm particularly grateful because my move in situation was a little confusing when coming from abroad. She defies all the "unhelpful estate agent" stereotypes 😊
Dear Austeja,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Lorna will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
5/5
TrustpilotWorking with Stav and Chesterton…
Working with Stav and Chestertons has been such a quick and easy experience, that allowed us to find our dream flat. We were looking for a while and couldn’t find anything in our price range, that was to the standard we wanted, but Stav swooped in saved the day! He was there for any questions we had which was very comforting, and acted quickly and efficiently through out the whole process.
Thank you for the five-star review, we are so pleased to see how helpful Stav was in your property search.
5/5
TrustpilotStrongly recommend
Anda Simota was very helpful during the whole process, she always replied to our doubts very fast. Everything was easier thanks to her.
Thank you for the five-star review!
5/5
TrustpilotNishaad was super helpful and polite…
Nishaad was super helpful and polite and provided amazing service when I was looking for a property to rent in Marylebone
Thank you for sharing your experience with us Bhavika!
5/5
TrustpilotExcellent property management
Chestertons has been managing a property on our behalf for many years and we have been working closely with Stephen O'Connell since 2020. He checks potential tenants meticulously, provides regular updates and resolves issues promptly. We are extremely satisfied with his proactive approach and his market expertise and would trust Chestertons with future property management needs.
Hi Igne,It's fantastic to hear how Stephen has been able to provide such an excellent service throughout the years! Thank you for taking the time to leave this review, we look forward to continuing to work with you.
5/5
TrustpilotGreat service
Great service, all very speedy and efficient. Olivia has been great, really friendly, helpful and generally a delight to deal with.
Thanks for sharing!
5/5
TrustpilotBig shoutout to Amanda Goodman and…
Big shoutout to Amanda Goodman and Synika Regis-Jackson!
5/5
TrustpilotGreat staff!
Spoke to Millie B on the phone about my rental options, she is a compliment to Chestertons
Thank you!
5/5
TrustpilotVery helpful
Rang up to ask some questions, Millie Brandon was very helpful in answering the questions/enquiries I had.
Thank you for your review !
5/5
TrustpilotEasy and stress free experience
Easy and stress free experience! Tamara Price (from Chestersons south west lettings) called me to say she had a property very new on the market and I was the first person to see it! She showed me around the property whilst being very honest and answering all the questions I had! Would highly recommend Tamara! :)
5/5
TrustpilotKatherine Ma is simply amazing
Katherine Ma is simply amazing! She went above and beyond to make sure everything was perfect. Her professionalism, coupled with her warm and friendly demeanor, made working with her a pleasure. I can't recommend her enough
Hi Kejia, thank you for the great review. We are so glad Katherine Ma went above and beyond for you. If you ever need any further assistance, we will be happy to help.
5/5
TrustpilotVery good experience with Wes Mohamed
Wes was proactive and very helpful. He has a terrific demeanour and shared insights on the overall market.
Thank you for the 5 stars!
5/5
GoogleExcellent, first class service. I have bought and sold 50 properties in the last 25 years and only ever used 3 agents over the same period, until now , Chestertons and staff specially Carlos were brilliant. First class. Thank you very much for making this purchase easy.
5/5
GoogleFantastic experience with Chestertons, specifically with Grace. She made the process smooth and stress-free. Highly recommend this service!
5/5
GoogleI'm very satisfied with service received from Carlos Riveros at Chestertons Covent Garden. He has handled the sale of our mews house very efficiently and with great result and professionalism. Strongly recommend him!
Hi Charlie, thank you for the great review and sharing your experience with Carlos. We are so glad he handled the sale of your house efficiently. We appreciate the support and wish you all the best.
5/5
TrustpilotOne of your staff members Ollie Ennis…
One of your staff members Ollie Ennis took me for a viewing around two flats. He was extremely helpful, answering the queries I had while on the viewings, and also after the viewings when I contacted him, very impressed!
Hi Gracie,Thank you for taking the time to write a great review. We are so glad Ollie was helpful and answered any questions you had.We appreciate the support and wish you all the best.Kind regardsChestertons
1/5
TrustpilotWorst agency to deal with!
Worst agency to deal with!They are completely unprofessional!!! They try to be nice before you sign the contract and afterwards they never get anything fixed and never call you back. I have been in the apartment for more than 2 months now and still they haven't fixed the issues I reported in the first week of moving in.I would really advice you don't rent with them!
Thank you for getting in touch Alaa. We are sorry to hear you are not satisfied with the service received.We take all feedback very seriously and would like the opportunity to discuss your comments with you further.Unfortunately, we cannot identify who you are from the details provided.Therefore, please respond to our request to receive your additional details (i.e. email address), so we can get in touch - and understand who you have dealt with at Chestertons.
5/5
TrustpilotStav was great and extremely useful
Stav was great and extremely useful - he made what is meant to be a stressful process very seamless!
Thank you for your review. We are pleased to hear this!
5/5
TrustpilotSmooth process
Everything went smooth from the first contact till the contract signing. Nishaad guided us through and answered our questions quickly
Thank you for sharing!
5/5
TrustpilotExcellent Service and Professionals
We've been renting a property for many years and it's been managed by Chestertons. Our most recent property manager, Joyce, is very thorough and an excellent professional. We couldn't recommend her more! Also, we highly recommend Chestertons as an agency.
Hi Ines, thank you for your review and being one of our loyal tenants. We're so happy to hear that Joyce has been on hand for anything you've needed, we'll make sure to pass on your compliments to her. Wishing you all the best!
4/5
TrustpilotHugo was proactive
Hugo was proactive, professional and helpful with securing a new tenant for my flat I’m continuing to rent out
Thank you Allison! We are pleased to hear this!
5/5
TrustpilotExceptional Service and Responsiveness at Chestertons
My experience with Chestertons has been outstanding, particularly because of the professionalism and promptness of Emma Wilbourne and Lavie Kim Marla in responding to queries and providing feedback. I highly recommend Chestertons, as well as Emma and Lavie Kim, for their excellent service.
Hi Artur,Thank you for taking the time to write a great review and sharing your experience. Its great to hear that Emma and Lavie were so professional and prompt when responding to queries.We appreciate the support.Best wishesChestertons
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Chestertons Camden won awards at The British Property Awards in two years, most recently 2020.
British Property Awards winner in two years: 2019, 2020.
British Property Awards by year, 2019 to 20202020 1 Gold The British Property Awards 2020 winners
2019 1 Gold The British Property Awards 2019 winners
Source: The British Property Awards winners lists, as published, linked by year.
Tell us what you need and we'll put you in touch. Chestertons Covent Garden hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Camden.
Yes. Chestertons Covent Garden won Gold for Letting Agent in WC2H at The British Property Awards 2020, and 1 other industry award since 2019.
