5/5
Responsive and responsible
Good management. Catherine is very helpful. Thanks!
Agent replied · 23 October 2024
Thank you for the review!
Trusted Agent profile · Camden
★★★★★
2,595 reviews across 2 platforms
196 Shaftesbury Avenue, Covent Garden, London, WC2H 8JF, Camden, WC2H 8JF
Part of Chestertons, see every office.
Chestertons's office in Camden, at 196 Shaftesbury Avenue, is rated 4.5 out of 5 across 2,595 reviews on two platforms, including 298 Google reviews rated 4.9. See how it compares with other estate agents in Camden.
Every review we hold for the Camden office, from every platform, shown as written. First names only.
5/5
Responsive and responsible
Good management. Catherine is very helpful. Thanks!
Thank you for the review!
5/5
Richie Parkin at Chestertons has been…
Richie Parkin at Chestertons has been truly wonderful with managing the property we are renting. He is extremely reactive and helpful. Really great experience so far thanks to him!
Hi Charline, thank you for taking the time to write a great review. We appreciate the support and wish you all the best.
5/5
Chesterton's has been a great for Short Lets
Chesterton's has been a pleasure to deal with. A top notch and professional company. I would want them to manage my properties. Joyce Pau from the management team has been part of the reason we've been so happy with our short let experience. She's very prompt and handles any maintenance concerns quickly and professionally.
Thank you for your review John, we're happy to hear Joyce has been on hand to help you throughout your short let with us. Best wishes!
5/5
Chestertons rent my flat out and…
Chestertons rent my flat out and managers it the person who managers it is Ryan Briggs his been very helpful with issues I have had I can't highly recommend him enough.
Hi John, thank you for the great review. We appreciate the kind words and wish you all the best.
5/5
Couldn't be happier with Carlos and the team at Chestertons! They helped me secure my dream property and navigated the buying process with skill, humour, and speed! Warmly recommended!PositiveResponsiveness, Quality, Professionalism
Thank you for taking the time to leave a review. Carlos and the team at Covent Garden are very pleased to have met you and to have been able to assist you with the purchase of your property. Please do get in touch if you have any future queries. All the best.
5/5
My friend and I were searching for an…
My friend and I were searching for an accommodation during September time as we urgently needed a place to stay but thankfully shannon from Chestertons company was of great assistance to us! She helped find a suitable place for us with exactly what we needed and in good time otherwise we would have been homeless travelling from France. An absolute super star who worked wonders and made the process so much easier! Our hero!!
Thank you for sharing your positive experience Jaime! We are very pleased to hear this.
5/5
Atifa has done a great job to ensure…
Atifa has done a great job to ensure all the tenants and us(the landlord) have received all documents in a clear and timely manner. Most impressed with the seamless process. A pleasure to work with them.Well done to Chestertons Team
Hi Soni, thank you for taking the time to write a great review. We are so glad Atifa done a great job to ensure all documents were received in a clear and timely manner. We appreciae the support and should you require any further assistance, we will be happy to help.
5/5
Renting my flat through Chestertons has…
Renting my flat through Chestertons has been very smooth and professional throughout. Marine Signoret who has been my point of contact has been very supportive and always provided / answered any questions I had quickly!
Hi Mais, thank you for sharing your feedback with us. We're delighted to read that Marine was on hand to assist with any questions you had. Wishing you all the best!
5/5
Highly recommended
I recently had the pleasure of working with Chestertons during my search for a rental flat. I am extremely satisfied with their professionalism and customer service, and I am particularly grateful for Ollie Ennis agent whose expertise made the renting process very smooth.
Good afternoon,Thank you for the great review and sharing your experience with Ollie.We are so glad you were satisfied with the teams professionalism and customer service.We appreciate the support and wish you all the best.Kind regardsChestertons
5/5
Great service by Shakil
I have recently moved to a new flat which is managed by Chestertons and I can say they are really helpful. They are always available for instant support whenever I face any issues. Special thanks to the property manager Shakil who is managing the property as he is always available for any support.
Thank you for your review Kumar and congratulations on your new home! Should you need anything else, please do get in touch with Shakil and the team.
5/5
Carlos Riveros and his team are first class operators. Professional, engaging , efficient and they go the extra mile. Carlos is a top class agent and knows his markets well, he tells it like it is and gets results. A pleasue to do business with Carlos and Lauren (office coordinator) of Chestertons. Five star service.PositiveResponsiveness, Quality, Professionalism, Value
5/5
Thank you to Heather and the team
Thank you to Heather and the team at Chestertons who made moving super easy and very grateful for her help and the great service.
Thank you for the 5 stars - so please to hear Heather was able to help make the move a little easier!
5/5
Dear wonderful Risida
Dear wonderful Risida, I cannot thank you enough for your kindness, professionalism, and continuous support. You have always handled everything with the utmost care and efficiency, making every step seamless and stress-free for me. Your dedication, patience, and exceptional service truly make a difference, and I sincerely appreciate all your efforts. I am deeply grateful to you, Ms. Risida!
5/5
Zelda Carr is a welcome addition to the team
Zelda Carr has brought a welcome level of more professional service to the day to day management of my properties with Chestertons. Her pro active approach gives me confidence that things will just get done. This is good to see.
Hi Ravinder, thank you for taking the time to write a great review and sharing your experience with Zelda. We are so glad Zelda was pro active and was professional giving you confidence. We appreciate the support and should you need anything else, we will be happy to help.
5/5
Emily at Chestertons Covent Garden went the extra mile to help me secure my rental. Always so professional, helpful and thorough, I wouldn’t have any hesitation to recommend dealing with Emily and her team.
5/5
Millie Brandon was exceptionss as l in…
Millie Brandon was exceptionss as l in her attention to detail, momentum, honesty and clarity. A wonderful and surprising collaboration.
Thank you for the five stars
5/5
Nishaad was a pleasure to deal with!
Nishaad was a pleasure to deal with! His professionalism and friendliness were top tier from the beginning, and his willingness to help never waivered.
Thank you for sharing Ifra!
5/5
Thanks for helping me.
I was on the lookout for a two bed room apartment, with a rent within my means. I got in touch with Charlie Carter, who went out of the way in helping me get an apartment of my choice on very reasonable terms and conditions. Thanks to Charlie. I am now wonderfully settled in my new apartment. Philip Lobo
5/5
Quick and efficient
After contacting the Chestertons management office, Isiah Samuels returned my call. He listened to my query I was then sent the information needed. It was quickly and efficiently sent. What was a very stressful experience was sorted. Thank you so much
Hi Paul, thank you for taking the time to write a great review. We are so glad Isiah quickly and efficiently sent the information you needed and sorted the stressful experience. If you require any further assistance, we will be happy to help.
5/5
Leusa was super kind
Leusa was super kind! She was so energetic and had so many details to share.
Hi Kelly, thanks for taking the time to provide this feedback! Leusa is a superstar, so we're not surprised by the energy and assistance you received. Wishing you all the best!
4/5
Chestertons: Ryan Briggs
Ryan Briggs has recently taken over managing my son’s flat tenancy. He is very pleasant to deal with, efficient and gets things done. He has made it his job to understand the property he has inherited. So far, so good.
Hi Warwick, thank you for taking the time to leave a review for Ryan. If you need anything else, please do not hesitate to reach out. Best wishes!
5/5
Excellent personalised service
Excellent personalised service which is a considerable feat during a pandemic. They made the process of moving into our rental property as smooth as possible., Special thanks to Melissa.
Thank you for the five star review - we hope you are enjoying your new home.
5/5
From the start Carlos was efficient, capable, helpful and polite. We did briefly struggle a little with his accent, but that was soon sorted. He and his team were on top, indeed ahead at times, with the various procedures. We were impressed with each and every aspect of his work.
1/5
Disappointing service start to finish
Disappointing service start to finish, would avoid renting through them at all costs.Maintenance requests were never completed or completed to a poor standard so that they broke again within a few days. Extra rent charges were added and deposit withheld arbitrarily.Some staff were friendly and helpful but others were rude and short.Edit:If Chestertons were as fast to respond to tenant needs as they are to public reviews then they likely wouldn't be rated 90/92 for estate agents.
Hello Jamie, sorry to see that you are disappointed. Could you please provide some more information to us so we can investigate? TrustPilot does not share your email address so I cannot see the details of your complaint. Feel free to email social@chestertons.com or there is an option for you to send us more details through TrustPilot. Thank you
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Chestertons Camden won awards at The British Property Awards in two years, most recently 2020.
British Property Awards winner in two years: 2019, 2020.
British Property Awards by year, 2019 to 20202020 1 Gold The British Property Awards 2020 winners
2019 1 Gold The British Property Awards 2019 winners
Source: The British Property Awards winners lists, as published, linked by year.
Tell us what you need and we'll put you in touch. Chestertons Covent Garden hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Camden.
Yes. Chestertons Covent Garden won Gold for Letting Agent in WC2H at The British Property Awards 2020, and 1 other industry award since 2019.