Trusted Agent profile · Camden
★★★★★
683 reviews across 3 platforms
51-53 Heath Street, London, NW3 6UG, Camden, NW3 6UG
Benham and Reeves's office in Camden, at 51-53 Heath Street, is rated 4.6 out of 5 across 683 reviews on three platforms, including 246 Google reviews rated 4.7.
Every review we hold for the Camden office, from every platform, shown as written. First names only.
5/5
TrustpilotIvy and Rosie were very helpful and we…
Ivy and Rosie were very helpful and we found an apartment we love thanks to their professionalism!
Hi Karl, we're very glad to hear Ivy and Rosie in our City Lettings team have helped you find a rental property you love. We are also pleased that our professional lettings service has met your expectations. Thanks for your custom. - Ruth, B&R
5/5
TrustpilotKayleigh Weston
Kayleigh has been especially helpful throughout my tenancy and has also assisted me as I moved out of the property.
Hi Ian, thank you for your kind feedback concerning the service you've had from Kayleigh in our property management team here at Benham and Reeves. We are glad you felt well supported throughout your tenancy, thanks for your custom. - Ruth, B&R
5/5
GoogleChris was great to work with and facilitated the buying process by providing all the information requested accurately and promptly.
Hi Chryssa, we’re delighted to hear about your positive experience of buying a property with Benham and Reeves Hampstead. Helping buyers feel confident about their purchase is very important to us and Chris is glad he was able to be of assistance. Thank you for your custom. - Ruth, B&R
5/5
TrustpilotVery quick response rate
Very quick response rate, and very helpful with any questions and concerns Kayleigh was especially helpful and always happy to help and responds quickly.
Hi Anna, thanks for sharing a five star rating here for the service you are receiving from Kayleigh in our London property management team, its really good to hear you feel so well supported in your tenancy. - Ruth, B&R
4/5
TrustpilotThe staff were helpful
The staff were helpful, however, one of them was very mean with me and my husband while speaking on the phone. I sent them my tenancy agreement which was just a piece of paper because I used to live in a single room. And she started saying that the tenancy agreement that I sent very “strange”, I was trying to explain but she kept saying same thing with same manner. Also she did the same with my husband. Overall, the others were very kind and helpful.
Hi Selma, thanks for your feedback and for your kind comments about the lettings team who helped you with renting a property. We are sorry to hear that part of your experience during the referencing process was not as positive as it could have been. Referencing is carried out by an independent third-party provider, but we appreciate your feedback and will ensure it is passed on to them for any learning. We are pleased that our team was otherwise able to assist you and thank you for taking the time to share your experience with us. - Emily, B&R
5/5
TrustpilotSimply the best
Our agent Gloria is the professional par excellence. She responds to queries swiftly, solves problems steadily and delivers peace of mind smoothly. The best, simply.
Hi Andrew, thanks for your kind words shared here for Gloria in our Hong Kong team. Its great to hear you feel so well supported and that your property is in good hands with Benham and Reeves. - Emily, B&R
5/5
TrustpilotDele and his team in Hampstead are simply amazing at what they do!!
Dele and his team in Hampstead were excellent. After a short discussion, he came over, viewed my flat, took pictures, listed it and, despite it being the end of the season he was able to rent it out at my asking price. The whole process was smooth and completely simple!
Hi Tanaka, we are thrilled to hear you've had such a great service experience letting your property with Benham and Reeves. Dele and the Hampstead lettings team are very pleased to know you've felt so well supported throughout the process. Thanks for your custom. - Emily, B&R
5/5
TrustpilotBest letting agent
Best letting agent! Our contact Iveta Visnyeiova has been super responsive, helpful and service minded in securing and organizing our tenancy and also dealing with maintenance and other follow ups.
Hi, we are very pleased to hear you've been having a good renting experience - Iveta is pleased to receive this acknowledgement of her lettings and property management expertise. Thanks for your custom. - Ruth, B&R
5/5
TrustpilotGreat service
Both Nick and Thomas took personal interest in the sale of my house. They Managed all the viewings with zero inconvenience to me and followed up with feedback after every visit. Once we had a buyer they have been very proactive with both the buyer and solicitors to bring the sale to a swift conclusion. I have no hesitation in recommending them Great service
Hi Walter, we're really happy that you've had such a good experience selling your property with Benham and Reeves Colindale. Thomas and Nick are pleased to see this ackowledgement of their proactivity and are glad that you've had such a great service experience. Thanks very much for your custom. - Ruth, B&R
1/5
TrustpilotIncompetent, dishonest, and disgraceful service
If I could give zero stars, I would. My experience with Benham & Reeves, particularly Max Qian, has been an absolute disaster, marked by incompetence, dishonesty, and complete disregard for tenants' well-being.During my tenancy, I encountered a faulty toilet which began producing an overspill. When I contacted Benham & Reeves initially, I received an out-of-office response containing incorrect emergency contact details. Left with no alternative, I hired my own plumber, only for Benham & Reeves to refuse to cover the costs of the repair. It was later determined that the issue was due to the stack pipe, a structural problem that had nothing to do with me. Despite this, they took no accountability. Over the course of around a month, the situation worsened, leaving my only toilet - at one point - unusable for an entire weekend, forcing me to use the pub across the road.Upon checking out of the property, they attempted to hit me with a series of spurious charges, including:1. A cracked induction hob, which was confirmed by my removal team to have been undamaged when I left.2. Smears and marks caused by one of their approved contractors.3. Minor marks on the walls, for which they only provided close-up images, refusing to supply measurements or context to gauge their actual size or significance.4. Steam-cleaning issues, despite the fact that I used their recommended cleaners, who were instructed to steam-clean these items.While they eventually conceded on some of these issues after much back-and-forth, they are still insisting on charging me for marks on the walls that clearly constitute normal wear and tear.This company’s behaviour has been appalling. Their lack of communication, refusal to take responsibility for their failings, and repeated attempts to extort unwarranted costs from me are disgraceful.I cannot emphasise enough, avoid Benham & Reeves at all costs. Their ineptitude and underhanded practices will cost you time, money, and endless stress.
Hi JMJ, we're sorry to hear you have been dissappointed with the process and the arbitration to get this resolved. We do our best to work within current regulations that protect tenant rights and the obligations of our landlords and recognise that sometimes, not all parties will agree with outcomes of disputes over fair wear and tear/dilapidations. - Emily, B&R
5/5
TrustpilotWe would like to thank Francesca & Team
We would like to thank Francesca Sapiano and her team for helping me manage my property at Embassy Gardens. From the start, Francesca has gone above and beyond in all aspects of their role. Not only is communication prompt and professional, but Francesca consistently answers the phone (much appreciated), providing immediate support and solutions whenever needed. The peace of mind I get from knowing my property is well cared for is invaluable. We are happy to work with such a reliable, responsive, and knowledgeable professional team. Best regards, Dr. T.
Hi Dr T, it's lovely to see your highly positive feedback and five star rating here for the property management service provide by Francesca for your rental property in Nine Elms. We are thrilled you have been able to benefit from all her expertise. Thank you very much for your custom with Benham and Reeves.- Ruth, B&R
5/5
GoogleOver the past year, I have had the pleasure of liaising with Chris in buying my dream flat. It's been one hell of a journey and his endless support, as well as his Colleagues help, has been incredible. I couldn’t have asked for anything else. If you're looking for an informative, supportive, helpful and friendly estate agent then look no further! Thank you again Chris, and those at Benham & Reeves, as I truly could not be more grateful. Best wishes, Flo
Hi Flo, thanks for your lovely service feedback shared here for our Hampstead Estate Agents. Chris and the team are very pleased to hear you've benefited from their collective property sales expertise and we are all glad to hear you've had such a good service experience. - Ruth, B&R
5/5
TrustpilotBenham has been helping me to find good tenant
Benham has been helping me to find suitable tenant and set an appropriate rental fee that the tenant feels agreeable and I feel satisfied. Each time they find me professional tenants to rent the apartments. Thank you letting agent Dele Laeal to deal with the new tenant for me. I feel happy to have a good tenant. Thanks. Benham also look after the apartment utilities and perform inspections of the apartment to allow the tenant feels comfortable to live there. Thanks again too.
Hi Paul, thank you for taking the time to share such lovely feedback here, your comments are really appreciated particularly by Dele in our Hampstead lettings team. We are delighted you are having a good service experience letting your property with us, thanks for your continued custom. - Emily, B&R
5/5
GoogleVery happy with this agency. Laura and Dele were very helpful with our tenancy. We would definitely recommend
Hi Lucie, it's great to hear you are happy with the lettings service provided by Dele and Laura in our Hampstead lettings team, thank you for your continued custom. - Ruth, B&R
5/5
GoogleVery happy with Benham and Reeves, in particular Dele Lawal, who was very courteous, and helpful from our first meeting. He mobilized his team very quickly to find a suitable long term tenant for our unit in Silkstream. I look forward to working with him and his team going forward.
Hi Alwaleed, thank you for your kind ackowledgment of the service you've had from Dele and the Hampstead lettings team. We are very excited to be part of the Silkstream lettings story, and its kind of you to entrust us with your investment. Thanks for your custom. - Emily, B&R
1/5
TrustpilotBenham and Reeves were awful and it was…
Benham and Reeves were awful and it was a horrible experience dealing with the property management team and nothing was ever dealt with correctly. I WOULD NEVER USE THEM AGAIN. OR RECOMMEND THEM Katrina was my property manager and she was unprofessional and not helpful and they still have not returned my deposit after 5 weeks when the Landlord gave instruction to return it immediately It's now 5 weeks and she has still got my money.Often I had to pay for problems in the flat to be resolved myself and they never send the real tradesmen.
Hi Carlo, our records differ with your dates. Our system records that you signed the deposit release form on the 24th September, this was during your visit to our office (6 days ago). We are sorry for your frustration but rest assured, the deposit release is in hand.- Ruth, B&R
4/5
TrustpilotThe sales force and customer experience
Nick, Thomas and Penny: I feel thankful to Nick, Thomas and Penny for the sales of my property which was first handled by Thomas and working together with Penny. It was very slow process at first with various reasons ie overload with other new apartments in the same area, and perhaps due to the economy and sales market not that strong at that time. Both Thomas and Penny continued to give me updated information on the situation of the sales. Nick took over and he managed to have some viewers and market continued to be challenging and the sales price had to be adjusted to below the market from my understanding. Nick was aggressive and managed to confirm sales with an elderly lady. Not an easy sales to handle but with persistence and honestly from Nick, he managed to secure the sales which was continued to be a challenging one for all of us, and with Nick advising and communicating between all the different parties, the buyer, me and the solicitors involved. It was such a relief when the sales finally completed, and I thank Nick who I believed a person with great confidence and good communicator with all parties. Wishing you all with the best of luck for the upcoming sales and including to Thomas and Penny. Suzan PS it’s not appropriate to state the date of experience but overall I should say within perhaps for the last 6-9 months?
Hi Suzan, thanks very much for taking the time to tell us about your experience in the selling of of your property. The market has been very up and down and we are glad we were able to get the sale over the line and to your satisfaction. Thank you for your patience along the way - Nick, Tom and Penny appreciate your kindness and your custom.- Emily, B&R
5/5
GoogleI wanted to take a moment to express my heartfelt appreciation for my property manager Ms Kayleigh Weston (MARLA) for her unwavering dedication and hard work over the past year in resolving the dispute between myself and my tenant regarding the deposit. Kayleigh is professionalism and commitment to finding a fair resolution have not gone unnoticed. She navigated the complexities of the situation with patience and expertise, ensuring that both parties felt heard and respected. Her regular updates and proactive communication made a significant difference during a challenging time. Thank you for your persistence and for going above and beyond. I truly value her efforts and am grateful to have her as my estate agent. Regards , Kathy
Hi Howard, we are glad that everything is working well and pleased you've been able to benefit from Kayleigh's expert communication skills. We all take great encouragement from your kind words and appreciate your continued custom with Benham and Reeves Hampstead. - Emily, B&R
1/5
Trustpilot£3000 deposit not returned
60 days after vacating and not a penny of our deposit has been returned not even the undisputed portion. We were model tenants with no issues throughout our tenancy, yet Benham & Reeves are withholding our entire deposit over normal wear and tear and an unissued third-party gas bill they admit they cannot control. Formal legal notice has now been issued. Tenants: know your rights under the Tenancy Deposit Scheme before renting through them.
Hi Sanjyukta We're sorry to see this here as we are already in touch with you about the conclusion of this. The tenancy end date was 6 March. The check-out report was sent to you 10 March. There is a dispute over deductions, so negotiations have been ongoing. You have now provided your final gas account so rest assured we will process a return once the deductions are agreed by all parties, as is standard practice within current lettings law. - Emily, B&R
5/5
TrustpilotOur letting experience with Benham & Reeves
We had a superior service from Benham & Reeves.. We have 2 beds flat at newly build Chelsea Botanica. Our agent is Roland Howell, he is very professional and understood our needs & expectations. He is very responsive and top of his business with all the details. He found a tenant in couple days which totally aligned what we asked for.. I truly suggest Benham & Reeves to all my friends..
Hi Vuslat, we appreciate your kind words about the service you are receiving from Benham and Reeves. Helping landlords across London let and manage their rental properties efficiently is what our team is here for. Roland is very appreciative of your kind acknowledgement of his expertise. Thanks for your continued custom. - Ruth, B&R
5/5
TrustpilotKayleigh Weston
Kayleigh Weston, Property Manager: she works swiftly, always willing to do the extra miles to help, to explain and she also helps to check the information properly. She seems very close to you although distance in range as I can feel her personal closeness with her client. She’s also willing to be involved with another department to ensure that her clients get the full support they need. Thank you Kayleigh and you’ve been wonderful assisting with the sales of my apartment, otherwise I’ll be quite lost to follow up on information that we’ve to work on. Hope all goes well and I’m happy to give her more positive feedback if and when needed.
Hi Suzan, thank you for your kind acknowledgement and five star rating shared here. We're very pleased to hear your property management service expectations are being exceeded, Kayleigh and all of the management team are very pleased to see this. We appreciate your continued custom with Benham and Reeves. - Ruth, B&R
5/5
GoogleI have been renting through Benham and Reeves for a while now at Beaufort park, and I can confidently say that one of the best aspects of my experience has been the exceptional service provided by our property manager, Kayleigh. She is incredibly professional, always dealing with any issues or queries promptly and with great respect. What truly sets her apart is her ability to make you feel completely at ease, no problem ever feels like a problem when Kayleigh is on the case. Her reassuring presence and efficiency are part of the reason I thoroughly enjoy renting through this estate agent! And will recommend all my fellow colleagues to rent from Benham and reeves
Hi Sammy, we are very pleased to hear you are finding the service exceptional and to see your five star rating shared here. We appreciate your continued custom with Benham and Reeves. - Ruth, B&R
5/5
GoogleHappy with the letting service, and getting a reliable tenant. Many thanks to Dele Lawal
Thank you JL, it's great to hear we are meeting your service expectations with regards to letting your property. Dele and the Hampstead lettings team are very pleased to see this, we appreciate your custom. - Ruth, B&R
5/5
TrustpilotExcellent agent and services
Penny has been extremely punctual and helpful. Not only did she respond quickly, she also tried her best to accommodate our special needs, including meeting at inconvenient time periods to suit our time schedules, and providing useful advices on refurbishments and other utilities. Furthermore, she was very responsible as she helped pressing the solicitors to complete the transaction on time. Overall she has offered great assistance to us, and we would like to thank her for all the work she has done.
Thank you Nathan, it's great to hear we met your service expectations and were able assist you with your property transaction in a timely manner. We are glad you have benefited from Penny's expertise. Thanks for sharing a five star rating here, we appreciate this and your custom.- Ruth, B&R
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