Trusted Agent profile Β· Camden

Benham and Reeves Hampstead reviews in Camden

4.6

β˜…β˜…β˜…β˜…β˜… Excellent

688 reviews across 3 platforms

51-53 Heath Street, London, NW3 6UG, Camden, NW3 6UG

Benham and Reeves's office in Camden, at 51-53 Heath Street, is rated 4.6 out of 5 across 688 reviews on three platforms, including 246 Google reviews rated 4.7.

Google logo

4.7 / 5

246

Reviews on Google

This office

Yell logo

1.0 / 5

1

Reviews on Yell

Business-wide

Trustpilot logo

441

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the Camden office, from every platform, shown as written. First names only.

5/5

Google

Chris and Jeremy from Benham and Reeves Hampstead are exceptional, authentic, highly experienced agents, who provided excellent service from start to finish throughout the process of selling our family home. Their friendly and approachable manner along with their professionalism and attention to detail was evident at our first meeting, and they kept us informed at all times during the selling process. Highly recommend to anyone looking for a trustworthy and reliable estate agent.

Sarah Β· 25 October 2023

Agent replied Β· 24 October 2024

Hi Sarah, we're thrilled to hear you've had such a positive experience with our Hampstead sales service and pleased you've benefited from Chris and Jeremy's collective experience and professionalism. They both appreciate your recognition here and thank you for leaving a five star rating. - Emily, B&R

5/5

Google

Abbie is very good agent we had very good experience with the let management. All the process has been smooth and well taken care

Murali Β· 25 October 2023

Agent replied Β· 24 October 2024

Hi Murali, thank you very much for taking the time to share a five star rating for Abbie and the Hampstead lettings and management service. We are very pleased you are finding the service smooth and are well taken care of. This is great feedback. - Emily, B&R

5/5

Google

I had a fantastic experience with B&R Hampstead, in particular Jeremy is a professional experienced agent with full of energy and enthusiasm to help.

Pouya Β· 25 October 2023

Agent replied Β· 24 October 2024

Hi Pouya, thank you very much for sharing a five star rating and for this lovely feedback about the service you've had from Jeremy in our Hamsptead sales team. We're pleased you found his help professional and had such a great experience with us. - Emily, B&R

5/5

Google

Kyle was fast and responsive. We manage to secure a tenant quickly.

Lip Β· 26 June 2024

Agent replied Β· 24 October 2024

Hi Mr Mok, thanks very much for taking time to leave kind feedback here about the positive lettings service you've had from Kyle. We're very glad to have been of service to you. Thanks for your custom. - Ruth, B&R

5/5

Trustpilot

Excellent professional service

Benham & Reeves have been managing our properties for the past 9 years . We truly appreciate the services rendered by their letting agents in finding good tenants and their entire team for managing the properties efficiently. Dele Lawal, Ajay Choli,Maz Oliaei who have been associated with the letting and managing the properties are doing a great job. They are very prompt and efficient.

DR.GIRI Β· 11 April 2024

Agent replied Β· 22 October 2024

Hi Dr Giri, we are thrilled to hear we continue to meet your service expectations after 9 years, this is great feedback for all the team here. We really appreciate your trust in us and for taking the time to show appreciation here with the online community.- Ruth, B&R

5/5

Trustpilot

thank You Abbas Efir

Since I’ve rented my flat I had the pleasure to be support by ABBAS EFIR. I need to thank him very much for his kindness but above all for his professionalism. He is always prompt in replying and assisting the customers. A very reliable person. Thank you Abbas!

Palmira Β· 16 October 2020

Agent replied Β· 22 October 2024

Thank you for the five star rating of our property management service and the efficiency of your property manager, Abbas. Its great to hear you are happy and finding the service professional and reliable. Kind regards, Emily Taylor, B&R

5/5

Trustpilot

Recently moved flats with the…

Recently moved flats with the assistance of Di and Joanna, was not straightforward for a number of reasons, however, service was outstanding from these two, would highly recommend Benham & Reeves. Di went above and beyond on numerous occasions, he is a great asset to the company!! Great team!!!

Matt Β· 10 December 2024

Agent replied Β· 23 December 2024

Hi Matt, we're thrilled to hear you are having such a great experience as a tenant with Benham and Reeves. Di and the team really appreciate your kind acknowledgement of their professional care and we will be happy to look after anyone you recommend. Thanks again for your custom, and for sharing a five star rating here.- Ruth, B&R

5/5

Trustpilot

Good experience

I’m writing to express my appreciation to Yoshi Tsuji for the 4th years and the good experience I’ve had with him and his company since day one. Thank you Yoshi and Ayumi.

Shirin Β· 10 February 2023

Agent replied Β· 22 October 2024

Hi Shirin, thank you very much for your appreciation for Yoshi and our Japan Desk team, we are thrilled to hear you have such a great experience renting a property with us. This is great to hear.- David M, B&R

5/5

Google

Dele and Edelyn worked hard to sort out all of the pre-requisites for us so we could move in time since we had a specific timeline and really wanted the property. The whole process was super smooth and Sylvie, the property manager, has been responsive and helpful since we've moved in. I'd trust Benham & Reeves as letting agents again. It's also a funny coincidence we share a last name πŸ˜‚

Dan Β· 25 October 2023

Agent replied Β· 24 October 2024

Hi Dan, it's great to hear you've had such a great service from our lettings team, we are really pleased to see your kind feedback and five star rating shared here, thank you. - Emily, B&R

1/5

Trustpilot

One star just for sending emails that I…

One star just for sending emails that I never asked for . I have been living in Spain and now I’m in Italy, never even been to the uk. Do you think you can randomly abuse people from all over with un-requested spam?! I’m fed up with companies that do so.reply to reply: I know how to unsubscribe. But if I never requested you don’t have the right to use my data for your ad in the first place. Stop lacking of respect and wanting to make us look wrong . You are wrong . Bye

Peg Β· 8 February 2023

Agent replied Β· 22 October 2024

Hello Peg,You have posted without your full name so we dont know who you are.If you can provide your full name and an email address, our Data Compliance Officer will check our database and tell you when you signed up to receive marketing messages. Pls send to info@benhams.com - Emily, B&R

5/5

Trustpilot

Friendly and professional

Good service and very professional. Rahim and Anne are always friendly and helpful. I arrived the property in the late evening and thanks to Rahim waiting for me there.

Tian Β· 10 May 2023

Agent replied Β· 22 October 2024

Thank you for your kind feedback Tian which Rahim and Anne are very pleased to see, and for the five star rating. We are glad you had a good experience.- David M, B&R

5/5

Trustpilot

Supportive and efficient team

We would like to thank Nick Grossi and Thomas Grossi for helping us buying our first home. They have been quick and efficient on every enquiry/ request. Thank you so much!

Customer Β· 7 March 2023

Agent replied Β· 22 October 2024

Thanks very much for your five star rating and wonderfully positive feedback about buying your first home with us. Tom and Nick are very pleased to hear you've found the service so helpful. - Emily, B&R

5/5

Trustpilot

I am appreciate a lot to Thomas for the…

I am appreciate a lot to Thomas for the high-quality service. Even when my English was not very good, he was very patient and professional to answer all my questions, and also connects me to the rental service . I really recommandate him .

Daniela Β· 28 June 2021

Agent replied Β· 22 October 2024

Thank you Daniela, we're really pleased to hear you had such a great service experience with Tom from our London property sales team. We appreciate your custom.best regards, Emily Taylor, B&R

5/5

Google

Dele was very professional and he made our experience better in finding our beautful new home in Millbrook , we are happy with his service and determination to make sure our move in went smoothly given the current pandemic.PositiveResponsiveness, Quality, Professionalism, Value

OLUSOLA Β· 25 October 2021

Agent replied Β· 24 October 2024

Thanks Ade, really pleased to hear you are happy with your new rental home and that our Hampstead lettings team met your service expectations. We hope you enjoy your new apartment. kind regards, Emily Taylor, B&R

4/5

Trustpilot

Letting Services

Professional, responsive and accurate. Thank you

Liew Β· 7 March 2026

Agent replied Β· 21 March 2026

Hi LS King, thank you for your feedback here, we are very pleased to hear you are finding the lettings service is professional and meeting your needs. Thanks for your custom. - Ruth, B&R

5/5

Trustpilot

Managing agent

Since I’ve moved into my apartment ten years ago, I’ve had an array of different managing agents, that weren’t that efficient. However, when Denisa Markusekova became the managing agent for my property, things changed completely. She is so efficient, and is always on standby to solve any problems with the property. She puts her utmost effort into ensuring that both the tenants and landlords are looked after completely. I have always had full faith in her work. She has sorted so many problems in my flat, from plumbing issues, to furniture replacements, etc, in the most timely manner. I have never had to worry at all. She is a huge asset to Benham and Reeves - and I probably wouldn’t have stayed in this property if it weren’t for her. Sarah,Tenant at cameret court.

Sarah Β· 16 December 2022

Agent replied Β· 22 October 2024

Thank you Sarah, it's great to see this lovely feedback about our property management service. Denisa is very encouraged by your praise for her attention and effort. Thank you too for sharing a five star rating here, we do appreciate it.- Emily, B&R

1/5

Trustpilot

Rented a flat with them

Rented a flat with them. It took Benham and Reeves more than 2 months to reimburse my deposit after many emails. The accounting department made a lot of mistakes and information communicated to me was erroneous (miscommunication as they would call it) which eventually cost me half a month rent. Would not trust them for any transaction

Mr Β· 26 June 2024

Agent replied Β· 22 October 2024

Hi Pryesh, we are sorry to hear of your disapointment and for the time it took to sort out your deposit return. If you would like to make a formal complaint, please email to info@benhams.com in case of any learning at our end. Thank you.- Ruth, B&R

5/5

Trustpilot

Kayleigh Top Service

Kayleigh who has been looking after us for the last few years has been a breathe of fresh air. As a tenant, we are always able to rely on her to ensure the apartment is maintained and any issues she is very quick to help us out. This makes life a lot easier and always having someone to attend to our needs when required. Kayleigh certainly goes above and beyond and we are grateful for her looking after us.

William Β· 19 December 2022

Agent replied Β· 22 October 2024

Hi William, thank you for sharing a five star rating and for providing such highly positive feedback about your service experience from Kayleigh in our property management team. We are very pleased to hear you feel so well looked after. Thanks again!- Emily, B&R

5/5

Google

Dele was super helpful, professional and very responsive. He has provided great support throughout the process and always there for any kind of help I've asked. I would definitely recommend Dele, and would like to say a big thank you!

J Β· 25 October 2021

Agent replied Β· 24 October 2024

Thanks very much, we're really pleased to hear you had such a great service experience at our Hampstead branch. best regards, David Maddison, B&R

5/5

Google

Hello Shali is really very helpful snd a problem solver.Thanks

Efser Β· 27 May 2024

Agent replied Β· 24 October 2024

Hi Efser, thanks very much for your kind comment which Shali is very pleased to see. We are glad you benefited from her lettings expertise and appreciate your custom. - Ruth, B&R

5/5

Trustpilot

I purchased my flat via B&R

I purchased my flat via B&R. Dinesh was the agent and he was very helpful at every step of the process. He was very prompt in answering all queries throughout. I would definitely recommend them.

Borjan Β· 22 June 2022

Agent replied Β· 22 October 2024

Thanks very much for sharing a five star rating here Borjan, we're pleased to hear you had such a good experience buying a property through us and Dinesh thanks you for this kind feedback.- Emily, B&R

1/5

Google

The agent was completely useless. Messed up the contract 3 times by getting basic information wrong and we all had to resign. The house was also not in good shape when we moved in. Clearly no one went through the house or even cared how it was left. Our agent was NO help in trying to give us our keys. We had to go get them ourselves when were trying to move all our stuff. He was completely unhelpful in every single way possible. We still don’t even have our landlord’s contact information! By far the WORST experience I’ve ever had in my life and I’ve lived in 5 different countries renting.

Catherine Β· 25 October 2022

Agent replied Β· 24 October 2024

Hi Catherine, we're really disappointed to hear that you have not had the a good service experience, can you please email me with the property address and the person who helped you so I can get this looked into. Please email to Emily Taylor, info@benhams.com Thank you - Emily, B&R

5/5

Google

I decided to work with Chris Cooper at Benhams, who I had some interaction with when he was working at another agent. I had moved abroad, so felt that I needed a high level of trust in the agent who was representing me, as I would not be physically available in case issues came up. I found Chris to be very honest and straightforward, and a pleasure to work with. The sales process has been smooth. He has dealt with the tenants in my property respectfully, and kept interactions to a necessary minimum. At the same time, he has arranged a successful sales process, which generated a number of offers and went to sealed bids. Interaction with other team members at Benhams has also been positive. I am very happy with my decision to work with Chris, and have not doubted it at any point in the process. I would have absolutely no hesitation in recommending him to others in need of his services.

Jim Β· 25 October 2022

Agent replied Β· 24 October 2024

Hi Jim, thank you very much for your wonderfully positive review of our sales service and for sharing your feedback and five star rating here. Chris was thrilled to hear you've found his expertise of service and it has been a pleasure working with you. We look forward to a continued relationship here at Heath Street. - Emily, B&R

5/5

Trustpilot

Lisa-Jane Stratton is fabulous and very…

Lisa-Jane Stratton is fabulous and very responsive to handle my letting matter. She also demonstrates her professionalism and informative. A very trustworthy agent !!

JM Β· 26 June 2023

Agent replied Β· 22 October 2024

Hi Mr Cheung, thank you very much for lovely feedback about the lettings service you're receiving from Lisa-Jane at our Knightsbridge branch. You are definitely in safe and experienced hands so we thank you for this recognition and for your continued trust in Benham and Reeves.- Emily, B&R

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