Orbit Cambridgeshire reviews

★★★★★ 1/5

Trustpilot

Shocking customer service

I am at my wit's end dealing with this company. As a leaseholder trying to sell my flat, I have been trying to get hold of three documents certifying works commissioned by Orbit and without them the sale can't go ahead. I paid £200 over three weeks ago for a management pack and was told they would be included. I specifically asked when I called as they were slow in sending it to my solicitor. The documents were not included. I have called and called and been given excuse after excuse, and no one seems to be able to get hold of these pieces of paper. I've been told that it's because people are working from home (if the job can't be done from home then don't work from home - some of us don't get a choice), that it's because they have to deal with different departments, that they don't usually provide such things (they are legally obliged to), and that the documents are in the pack (they're not). I am fed up with having the same conversation over and over again, and being lied to. I'm supposed to be moving next Friday and it isn't going to happen with this unprofessional behaviour. I start a new job soon and, at this rate, I'll be sleeping in my car.I don't usually write reviews but nobody at Orbit seems to be able to lay their hands on these pieces of paper and it's going to cost me thousands of pounds. Terrible service.

Stephanie · 9 October 2020

★★★★★ 1/5

Trustpilot

Can't give any star

Can't give any star, but still if I want to give review I have to.This people really cheating, after finished contract in Jun now in October they says I have to pay 7 days electricity and gas bill.When I finished they need to pay me but now all went upside down....Please don't select this company at any time.Even if they offer 1 year complete free gas and electricity, no trustworthy business people.They keeping trap every ware to loot money from us.

Blesson · 6 October 2020

★★★★★ 5/5

Trustpilot

Really helpful sorted out the problem

MR · 28 September 2024

★★★★★ 5/5

Trustpilot

It’s a good service

It’s a good service. Couldn’t ask for better

Mr · 23 August 2024

★★★★★ 5/5

Trustpilot

Gas safety

Good to know we get the annual safety checks.

Mr · 6 August 2024

★★★★★ 5/5

Trustpilot

Very helpful & all questions answered…

Very helpful & all questions answered when asked

Miss · 22 August 2024

★★★★★ 5/5

Trustpilot

Good timing

Good timing , polite and got the service done with ease

Christina · 2 July 2024

★★★★★ 5/5

Trustpilot

No massing around knew what he needed…

No massing around knew what he needed to do and cleaned up after himself

Sandra · 8 May 2024

★★★★★ 1/5

Trustpilot

Orbit everything about them is appalling ppalling!!! …

Orbit everything about them is appalling. If I could give a -10 I would. I'm a single mum. Working full time. No benefits. Pay all bills on time. In December of last year the garage door came off. Still not been repaired! 8 months on. No show from mps or rcb the sub contractors on multiple occasions. That's 7 days of holiday waisted for no shows. Poor kids won't get family time they deserve. They quick to promise you it will be done after you make multiple complaints and talk you in to shutting down the complaint. My advice don't let the complaints team talk you into shutting down the complaint.The time I have waisted on the phone and waiting for invisible people to show up is ridiculous!!! Because oh quess what no show for the 7th time! Newspapers and above I go now. Lovely way to treat your tenants!!!

Elaine · 1 September 2020

★★★★★ 5/5

Trustpilot

Health problems an under occupying property

After two years of no help whatsoever orbit have finally listened to our needs as a family due to my stroke an now are looking at what help can be offered with our housing needs I just wish they had done this two years ago!

Julie · 21 May 2021

★★★★★ 5/5

Trustpilot

The guy very professional very happy

Gary · 21 September 2024

★★★★★ 1/5

Trustpilot

Orbit is disgusting the housing officer…

Orbit is disgusting the housing officer is rude and only a college student with no experience what so ever she makes tenants life a misery dont deal with complaints have they favourites to get information out of other tenants all bunch of lies dont care about there properties what so ever only money this housing association will come unstuck one day please dont rent from these people go private least your get treated better plus this housing officer Emily Burton gave me my keys back so that I could clean the flat then told me I'm safe to live here to get a eviction notice bunch of lies I've moved and another private place this person tells lies dont trust her

Paul · 19 August 2020

★★★★★ 1/5

Trustpilot

APPALLING SERVICE - MINUS ZERO

If I could award minus zero I would! I was without heat and hot water for 6 weeks. I am still waiting for my remedial works to be carried out 8 months after the flood, and am still waiting for the ceiling and wall to be filled after it was hacked out to put in a new flue. (2nd new flue in as many years)!! Absolutely appalling. Nobody knows what they are doing!! Nobody in the resolution team ever responds. It is a disgusting company with no regard for their tenants or homeowners. APALLING DOESN'T EVEN CUT IT.

PAT · 17 August 2020

★★★★★ 5/5

Trustpilot

First class

The engineer was polite caring and very thorough.Most pleased.

John · 1 August 2024

★★★★★ 3/5

Trustpilot

It was the fastest gas check I have…

It was the fastest gas check I have ever had

MRS · 15 July 2024

★★★★★ 1/5

Trustpilot

Appaling service and landlord

Appaling service and landlord. Took a year to treat a cold spot on an upstairs wall, 100s of phone calls and complaints, ended up with a botch job that a year on has only just been finished. Workman broke my light, damaged my personal property, missed appointments costing me so far over £600 in wages, nobody cares or wants to help, ive been called a lier, my complaints handled incorrectly, no compensation of any kind and ultimately ended up with a botch job because the wrong workmen was sent. This is just 1 problem. Nit even going to bother reporting everything else thats wrong with the house.

Sarah · 6 August 2020

★★★★★ 5/5

Trustpilot

Polite professional and punctual

Slim · 19 October 2024

★★★★★ 5/5

Trustpilot

Polite

Polite ,helpful good at their job.

Alice · 17 September 2024

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service. Made me feel at ease with my anxiety on the phone. Explained everything clearly and checked if I needed any other help that I wasn’t aware of. Thank you for your help and patience with my mental blanks as they occurred.

Claire · 9 September 2021

★★★★★ 5/5

Trustpilot

Very professional very thorough

Stephen · 16 October 2024

★★★★★ 5/5

Trustpilot

Very polite and helpful

Very polite and helpful, very pleased with service he provided

Joanne · 9 July 2024

★★★★★ 3/5

Trustpilot

trust

very helpfull indeed

Robin · 30 October 2024

★★★★★ 5/5

Trustpilot

On time and do the job

Mrs · 13 September 2024

★★★★★ 1/5

Trustpilot

Impossible to contact anyone

Impossible to contact anyone. I have damp, mould, dry rot and a ruined carpet that I installed. Next call will be to the council and EHO. Shame on you Orbit.

Mr · 30 March 2023