Trusted Agent profile · Cambridgeshire
★★★★★
1,004 reviews across 2 platforms
Nuffield Road, St. Neots, Cambridgeshire, PE19 0AW
Orbit's office in Cambridgeshire, at Nuffield Road, is rated 3.3 out of 5 across 1,004 reviews on two platforms, including 1 Google review rated 4.0.
Every review we hold for the Cambridgeshire office, from every platform, shown as written. First names only.
5/5
TrustpilotSuch a lovely kind women who understood…
Such a lovely kind women who understood me and my wellbeing. Verying caring with her words and felt like she generly felt like she felt about how i and my chikdrem have been treated Very greatful..
Hi Kaylea, thank you for leaving such lovely feedback. We will pass your kind words on to our team.
5/5
TrustpilotSoon as he got on site he straight on…
Soon as he got on site he straight on with work.Great service.👍.
Hi Arthur,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
5/5
TrustpilotThe guy that came was efficient and…
The guy that came was efficient and freindly
Hi Karen,We're delighted to hear that you're happy with the service you received and thank you for taking the time to leave some feedback. Thanks, Orbit.
4/5
TrustpilotGood place and good customer service
Hi Mabel, Thanks for taking the time to leave this review. We're pleased you were happy with the service you received. Thanks, Orbit
5/5
TrustpilotGreat job
Great job . Very friendly and polite engineer
Hi Elizabeth,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
5/5
TrustpilotI was blown away with how I was…
I was blown away with how I was listened to finally after trying for a long time someone was there to hear me and I am sooo grateful
Hi Sara. We are so pleased that you were happy with the service you received. Thank you for your review.
1/5
TrustpilotCannot get through called yesterday and…
Cannot get through called yesterday and message more than 5!persons ahead of me and cut me off at 5.15 after 1 hour 30 mins today says same more than 5 persons ahead of me been waiting now 90 minutes and still same message terribleService
Good Afternoon Mr Ives,I am sorry to hear of the difficulties you have faced, can you please contact my Customer Relations Team so we can try and assist you furtherCustomer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
5/5
TrustpilotSo helpful understanding explained…
So helpful understanding explained everything really well
Hi Sue,We’re really glad to have helped and thank you for taking the time to leave some feedback. Thanks, Orbit
5/5
TrustpilotSo far good communication
Hi Mayreen, We’re happy to hear you've had a great experience with us so far, and thanks for taking the time to leave some feedback. Thanks, Orbit
5/5
TrustpilotVery helpful and caring
Hi Susan, Thanks for your review. We're pleased you were happy with the service you received. Thanks, Orbit
1/5
TrustpilotTook photos without permission
Orbit bot came in and took photos without my permission and does so every time he comes. I've just found out that this isn't legal but as a landlords agent he should have known better. But then maybe he did but didn't care anyway. Either way Orbit seem to have no regard for the law.
5/5
TrustpilotUnderstanding and empathetic.
Understanding and empathetic.I felt that she was really listening to me and truly wants to help.Thank you I am in a bad place but your kind words helped me today.
Hi Roxanne, thank you very much for taking the time to leave such lovely feedback. We are glad you were happy with the service you received.
1/5
TrustpilotThe worst housing association EVER
The worst housing association EVER. All they're interested in is money. Once they have signed you in a contract, you're doomed. Never complete a repair, first time, takes days for them to attend and repair hasn't been done successfully
Good Afternoon,I am sorry to hear of the difficulties you have faced, can you please contact my Customer Relations Team so we can try and assist you furtherCustomer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
5/5
TrustpilotHappy
The engineer was polite, efficient and tidy. Professional
Hi Del,It's great to hear that you were happy with our service. Thank you for taking the time to leave some feedback. Thanks, Orbit.
1/5
TrustpilotRACIAL PROFILING …
I have lived in my property for 11 years. A 1st floor flat. I live in a very old property which of course would require maintenance. For the whole 10 years , I have been paying a monthly service charge and orbit housing association have left me to clean the communal area myself, back and front of garden. The carpet in the hall wall has been needing updating for years but of course orbit does not care?! After complaining nothing has ever been done. My complaints have just been ignored. The whole property needs updating but they keep saying next year then when next year comes they change their mind. I would happily invite anyone to look at the property. There are old doors Which have been needing replacing for the past 11 years, the kitchen cabinets fell before and where replaced but the job was done poorly where they are loose on the wall & pose a great risk if they fall on someone. The carpet in the communal area need replacing. Some floor boards in the flat are loose , Brocken and squeaky, there’s a toddler who has started crawling, another health risk. I had happily bought some new doors with my own money to replace myself on their property but unfortunately the way their door has been done is so old fashioned there is a chain running through the door that connects it to the wall, so It would be best for orbit to do it themselves to cover myself. At the back of the garden there is a very tall massive trees, that has never been maintained where it’s leaves fall off and land on to the roof of the flat and mess up the gutter. I have to clean the gatter myself removing the leaves for the past 11 years because because of this, bare in mind I’m in my 60’s, a woman. The gardens have never been maintained in the 11years of living there. I can’t access the garden in those 11 years because the stairway case leading to the garden from my flat is Brocken. I am a 60 year old woman and there is a lot of health risk issues in my property but of course orbit has never cared in those 11 years , even after reporting those issues to them. I just want you to kindly treat your tenants the same. I feel that I have been discriminated in those 11 years of been with orbit. I have never seen any housing officer is in those 11 years. But my flat has required updating for health risks and all my concerns have been ignored. I do feel because of my colour , my concerns have just been ignored. orbit are just happy to collect money & even the maintenance money which they collect on a monthly basis but are happy to just pretend like I don’t exist and ignore all my complaint which I have raised with them on different occasions. Emails , calls , letters you name it. I have tried but nothing. I know for a fact if it was someone ‘else’ they would have paid a bit more of attention and done their jobs properly to maintain the property especially if the health of others is involved and imposed a risk. Be mindful this housing does discriminate, especially if you are of colour, ( from my experience) they don’t pay you that much attention you just have to be pro active, raise your concerns and know your rights otherwise you will be treated unfairly
1/5
TrustpilotNasty,incompetent company
Nasty,incompetent company? Or is it money grabbing, lying, disgusting, abusive cowboy outfit that preys upon people who can't fight back? To put your mind at rest, it's not racist as such I think, it's a case of we don't care about renters full stop. The CEO should be ashamed of himself and resign. Being referred to Safeguarding Dept a few times but no response from them except a lie to say they had phoned is sad and demoralising. No one to talk to direct, just one number to repeat matter over and over again. An area manager who is literally in orbit or his brain is. How are they allowed to continue? Causing major stress to a vulnerable person means bang all to them. This should be a Court matter. Judicial Review perhaps?
5/5
TrustpilotGood service
He was polite and job done efficiently
Hi Vasiliki,We're delighted to have helped you with this job and thank you for taking the time to leave some feedback. Thanks, Orbit.
1/5
TrustpilotI have never come across a housing…
I have never come across a housing association to mug you off with money so much. Shared ownership is for affordable housing and in 2 years our rent has gone up £100 per month which apparently is in line with inflation? However originally got told that the rent would increase by a couple of quid a month barely noticeable, clearly not. Letters for service charge which come through almost a year later saying we have a deficit of over £180 when we already paid £300 for the year already. Absolute disgrace, you call them and no one has a clue what they are doing and are so unhelpful. They say you will get a call back but they never do. Wouldn't recommend affordable housing to anyone if orbit are involved.
1/5
Trustpilotto Mark Hoyland CEO of orbit housing
Ive been an orbit tenant for over 20 years, and I have never had so many problems with them, I caught them out lying several times and they have never owned up to it. When i ask for the phone calls to be listened to all of a sudden they have not got them or they have been deleted, and they think you are lying. Ive been laughed at by the call centre operative's and hung up on on a number of times when they were suppose to pass me through to someone else and never got a call back, and then they wonder why you get angry with them, I feel I have no rights and I cant ever prove what happened because they get rid of phone calls that can prove what was said. Mark Hoyland the CEO should get involved. I have been threatened with eviction on a number occasions, and I dont want to loose my home I have tried so hard to speak to people in the right departments and they only work from 9am til 5pm Monday to Friday and I work the same hours, I then try in my lunch break (and I only get half hour) but it take so long to get through to someone then my lunch is over. All this is causing a lot of stress and it also has an impact on my mental health, the department I need to speak to dont seen to give a dam on what they are doing, and this needs to be looked into
5/5
TrustpilotHe was polite and helpful and very…
He was polite and helpful and very quick.
Hi Suzy,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
4/5
TrustpilotI’m happy and Greatfully he did it.
Hi Sara,We're really glad to have helped and thank you for taking the time to leave some feedback. Thanks, Orbit.
5/5
TrustpilotGood Job
The operative was polite, courteous and efficient
Hi Raymond,Thank you for taking the time to leave some feedback and we're really glad to have helped. Thanks, Orbit.
5/5
TrustpilotThe engineer was very friendly and very…
The engineer was very friendly and very professional
Hi John,We’re really glad to have helped and thank you for taking the time to leave some feedback. Thanks, Orbit.
1/5
TrustpilotFalse Promises
False Promises, Lies and Deceit! I reserved a property at the Kings Oak Park development in Headcorn and paid £500. I was told this was fully refundable. Upon trying to fully reserve the property, they put the price up by £5,000 so I cancelled my reservation and requested a refund of my £500. I was told the process would take 7 working days. Two weeks went by without receiving my refund, so I decided to chase. I eventually spoke with the senior sales manager who is now quoting 15 working days (3 weeks)! To date I haven't received my refund. DO NOT GIVE THEM ANY MONEY.
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