Trusted Agent profile · Cambridge
★★★★★
1,252 reviews across 1 platform
Newmarket Road, Cambridge, CB5 8AA
Part of Hill Residential Limited, see every office.
Hill Residential Limited's office in Cambridge, at Newmarket Road, is rated 4.9 out of 5 across 1,252 reviews on 1 platform.
Every review we hold for the Cambridge office, from every platform, shown as written. First names only.
5/5
TrustpilotHill offers good customer service
Hill offers good customer service, and I was assisted by Simon Cowdrey to fix some defects.
Hello Heidi,Thank you for your review. We will pass on your thanks to Simon.Many thanks,Hill Customer Service
5/5
TrustpilotPeter Miller did my jobs as requested
Peter Miller did my jobs as requested. He did these extremely well, my pictures are looking great in my lounge.
Hello,Thank you for your 5* review. Peter will be pleased to hear.Many thanksCustomer Service
5/5
TrustpilotFit a shower screen
Had Barry around to fit a shower screen. He did a proper job and left the bathroom tidy
Hello,Thank you for your review. We will pass on your thanks to Barry.Many thanks,Hill Customer Service
4/5
TrustpilotResponsible response
Though a lot of issues arose, they were dealt with in a prompt and responsible manner. We found Michael Chapman and Simon Cowdrey who worked on our house for rectifying the issues were friendly and helpful. 4 stars are given because of the many issues.
5/5
TrustpilotBen Aken
Ben Aken came when my front door wouldn’t lock. Tightened hinges which solved the problem.
Hello Stephanie,Thank you for your review. We are glad Ben was able to help. Many thanks, Hill Customer Service
5/5
TrustpilotGood Customer Service for All Issue Reported
Hill has always been excellent in customer service. They managed to schedule all of the services and respond promptly to all issues raised. Michael and Lynsey from the customer service team are always helpful in resolving the problems for the customer
5/5
TrustpilotGreat experience with fixes to my new house
Today I had the door frame of my new house repainted by Mike who did a great job.He was also exceptional in listening to other issues I had and provided a solution for them.
5/5
TrustpilotExcellent service from Bradley
I had excellent service from Bradley yesterday. He repainted the bathroom door and ceiling for me with excellent results. His service was beyond my expectation. Thank you very much, Bradley.
Hello Ant, Thank you for your kind review. We are so pleased your problems have been solved and that our service was to our usual high standards.Many thanks,Hill Customer Service
5/5
TrustpilotRectifications
We had Barry to do lots of improvements and he was experienced and did a skilful job. Cheerful and courteous.
Hello Graham,Thank you for your review. Barry will appreciate you sharing your positive feedback with us. Many thanks,Hill Customer Service
5/5
TrustpilotGood help from Michael Perry
We had blinds to install to our small window. We tried ourselves and struggled as the installation required drilling though metals. Michael Perry arrived on time today and installed the blinds very quickly and accurately! We are very happy with his work!
5/5
TrustpilotDarnell came to our house to fix some…
Darnell came to our house to fix some bits. He was really professional and attentive; made me feel really comfortable as he carried with the work that had to be done and informed me at all times about what he was going to do.
5/5
TrustpilotMichael Perry came to my flat and fixed…
Michael Perry came to my flat and fixed my balcony door and wardrobe door. very friendly would recommend!!
Hello Daneisha,Thank you for your positive review recommending Michael for the work he carried out. We will pass on your kind words.Many thanks,Hill Customer Service
5/5
TrustpilotAlan deadman
Alan denadman was a nice man and made sure everything was cleaned up and all done.
Hello Clair,We appreciate your feedback. Alan will be pleased to hear.Many thanks,Hill Customer Service
5/5
TrustpilotI had Michael perry come to my flat in…
I had Michael perry come to my flat in new union wharf to do some touch ups to the plug sockets and flooring and his level of professionalism and skill was first class. He was efficient and definitely deserving of a 5 star review.
5/5
TrustpilotIan did a great job
Ian came to my house today, he did a great job with the curtains and other things in the house, and giving advice about some questions I had.
Hello Miss Quintana, We are thankful for you leaving a review, and pleased you had a good experience purchasing your new Hill home. Many thanks, Hill Customer Service
5/5
TrustpilotChad Perry did a great repair in my…
Chad Perry did a great repair in my flat. A leak had caused a fair bit of damage. Even though It was in a very difficult spot behind my washing machine. Chad did the repair with minimal disruption!
5/5
TrustpilotVery pleasant guy who went out of his…
Very pleasant guy who went out of his way to be helpful Mike Lewis did a great job left nomes and even got authorisation to do a job which he had no knowledge of
5/5
TrustpilotReplacement Doors
Today 2 operatives, Graham & Michael Perry fitted and painted 2 replacement doors in my flat. They were both very polite. They cleared up as they went along and took their rubbish away. It was a pleasure to have them in my home today.
5/5
TrustpilotTerry Evans turned up on time
Terry Evans turned up on time, did a cracking job and very professional. Happy with result.
Hello, Terry will be pleased to see your review, and we are happy to hear he was helpful.Many thanks, Hill Customer Service
5/5
TrustpilotMike from Hill Group visited to do some…
Mike from Hill Group visited to do some minor repairs on the soffit. He arrived on time, completed the job efficiently, and was very friendly and pleasant to talk to, making the entire experience great.
5/5
TrustpilotBarry came to my home today to fix the…
Barry came to my home today to fix the bathroom, it looks ok now, great job
Hello Phong,Thank you for your review. We will pass on your thanks to Barry.Many thanks,Hill Customer Service
5/5
TrustpilotExcellent service, 5*
Visited today by Raalf, Fallaha who fitted a new door lock and adjusted some carpet that was not sitting right.Very polite and courteous and fixed both problems very quickly. A credit to your team!
5/5
TrustpilotDoor handle fixing
As promised, the developer sent a technican named Michael Chapman to replace my door handle that has minor scratch. The new handle is perfect, and so is Michael who is skillful, efficient and very polite. Can‘t appreciate more.
5/5
TrustpilotGreat customer service
Raalf Fallaha visited today to make good an area after a leak. He is always pleasant and professional when he visits and on this occasion also noticed another issue that he reported to the office. I have always had great customer service from Hills
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