Every review we hold for the Cambridge office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotPoor warranty CS / operator / contractor follow-up service
Many parts and appliances start to have problem under warranty but it's very hard to have appointment or arrangement to sort out the source of problem, not to mention the solution or need other rounds to wait for the CS or personnel to contact the corresponding contractor for a visit to start investigate the source of problem. Repeated waiting again and again for delay of arrangement / visit investigation / then fix, not to mention missing to acknowledgement, reply or confirmation via email. Many times different operator just come and inspect for few minutes, not sure of back office communication and a problem and last for two months without a step forward to resolution very often. Plastering need to redo and redo again for half year just because they ignore the problem of vent fan and delay to change one first. Problem prolong since last winter to this summer!
David · 5 July 2024
★★★★★ 1/5
TrustpilotThe do not care for the residents of…
The do not care for the residents of the meadows estate in Cambridge The work man park all over the roads making it impossible for residents to go about their business with no problem ,this week they’ve put cones out to alleviate the issues but the work man have started parking on the opposite side .. we have had enough maybe if they go in meadows resident Facebook page they will see how unhappy we all are They aren’t responsible considerate builders at all - they gave out cones out and now the work man are parking further down into the estate , this morning at 7.45 a resident saw them leave a big van and trailer parked up on the path so now no one can use it near a corner and go to the site to work . Its not on
Tracie · 5 July 2024
★★★★★ 5/5
TrustpilotPhil was very polite helpful and did…
Phil was very polite helpful and did jobs to a high standard.
Adam · 24 October 2023
Agent replied · 10 June 2024
Hello Adam,We appreciate your feedback.Many thanks,Hill Customer Service
★★★★★ 5/5
TrustpilotBarry Nugent did an outstanding job
Barry Nugent did an outstanding job repainting my ceiling today. He approached the task with great attention to detail, ensuring no corners were cut. Barry meticulously removed the old paint, thoroughly sanded the surface, and applied the new paint with precision.What impressed me the most was his commitment to quality and his willingness to share helpful tips for other repair works around the house. His expertise and professionalism were evident throughout the entire process.I am extremely satisfied with the results and grateful for Barry’s hard work. Thank you, Barry!
Ant · 27 June 2024
★★★★★ 5/5
TrustpilotHill snagging fixes
Mike, Michael, and Simon came to fix a myriad of issues we'd had; all relatively minor, but all needed doing. We had other contractors on site who weren't being considerate of our furniture. The team from Hill stepped in to make sure our possessions were protected from the works of the contractors. A wonderful team who we're confident will help us again in the future.
Kieran · 10 June 2023
Agent replied · 10 June 2024
Hello Kieran,Thank you for leaving us a postive review. It's great to hear the team were able to help and demonstrated Hills commitment to excellence. We will be sure to pass on your feedback.Many thanks,Hill Customer Service
★★★★★ 5/5
TrustpilotFabulous customer care
Having recently moved into a new Hill home I wanted to give a shout out to our Sales Executive Maria Gatehouse. Fabulous customer care and support from the minute we expressed an interest in the development right though to moving in almost 1 year later. Maria's help and genuine care guiding us through the ups and downs of selling our house and buying our new Hill home was invaluable. Nothing was ever too much trouble. We couldn't have done it without her! Thank you!
KAm · 25 June 2024
★★★★★ 5/5
TrustpilotRAALF FALLAHAS GOOD WORK
Not much of a fan of hill personally, we haven’t had the best experience but Raalf Fallaha on the other hand, what a legend He popped round, smashed out the jobs professionally and swiftly without cutting corners. He turned up on time and was very polite, well dressed and equip for the jobs he had on.5 stars for Raalf
Mytch · 10 November 2023
Agent replied · 10 June 2024
Hi Mytch,Thank you for your review. We really appreciate you taking the time to share your experience. We are glad Raalf was able to demonstrate Hills commitment to excellence. We will be sure to pass on your kind words.Many thanks,Hill Customer Service
★★★★★ 5/5
TrustpilotMichael chapman
Michael chapman, has done a great job on my flat , 20 Roman field stoke Hammond.
Patricia · 1 June 2026
★★★★★ 1/5
TrustpilotHill residential are an inconsiderate contracter
Hill residential have been building flats on the meadows estate in Cambridge for the last couple of years. They do not care about the residents in the estate next to the building site. The lorry’s have ruined the vegetation and round abouts by driving over them , the workman park all over the estate with no regard for the residents , People have complained but nothing changes , Hill residential have made living on the meadows absolutely hell for the residents . They do not care they continue to park everywhere and make life difficult
Tracy · 19 June 2024
★★★★★ 5/5
TrustpilotRichard
Richard is very friendly and really helpful. Willing to go the extra mile to get the job done to a timely manner whilst maintaining great quality work! Thank you so much!
Stacy · 3 July 2024
★★★★★ 5/5
TrustpilotRichard went above and beyond to fix…
Richard went above and beyond to fix the door on my balcony and he organised a follow up for an issue he couldn't resolve due to missing parts.
Ryan · 22 August 2024
★★★★★ 5/5
TrustpilotBradley Sullivan is a fantastic worker
Bradley Sullivan is not only a marvelous worker performing an incredible work, but he is also very polite and diligent, that it is very appreciate it when somebody comes to your home.
Miss · 13 June 2024
★★★★★ 5/5
TrustpilotAn excellent job
I reported some issues with door and window seals. Hills sent Simon to review. Simon was very professional and efficient. He solved the problems. I am so grateful to his help and excellent work.
Wendy · 2 May 2024
★★★★★ 5/5
TrustpilotAlvin was in time when I said that I…
Alvin was in time when I said that I will be home. He was very helpful and friendly and explained to me the issue what I had. Very hind of him
Mihaela-Simona · 25 June 2024
★★★★★ 5/5
TrustpilotSimon (Hil Operative)
Simon attended late on a Friday but completed everything to a high standard and was also really jolly, not trying to rush away just because it was Friday. He also gave some good advice. Thanks Simon
Victoria · 22 March 2024
★★★★★ 5/5
TrustpilotAndy is a good and responsable person
Andy is a good and responsable person. Thank you so much!
Rachel · 18 October 2023
Agent replied · 10 June 2024
Hello Rachel,Thank you for your feedback.Many thanks,Hill Customer Service
★★★★★ 5/5
TrustpilotFaik
Faik was very helpful, respectful , kind and tidy . He completed most jobs that had to be done and helped me loads with the admin team. He was very good and I am satisfied with the jobs. Thank you very much Faik.
Arianna · 17 October 2023
★★★★★ 5/5
TrustpilotGreat service
Michael Chapman was really kind and help for our issues.
Eve · 10 November 2023
Agent replied · 10 June 2024
Hello EveThank you for your review. We will pass on your thanks to Michael.Many thanks,Hill Customer Service
★★★★★ 5/5
TrustpilotExcellent repair and paint work
Today Paul Lambert came to do some final snagging. What I thought was a straight-forward simple fix, actually turned out to require more technical ability, care and experience to repair it to a state better than it was before. Excellent work! He was also friendly, polite and pleasant to spend time with, as we literally waited for the paint to dry! Many thanks.
T · 4 July 2023
Agent replied · 10 June 2024
Hello T, Thank you for taking the time to leave us a review. We are glad to see Paul was able to fix the issues you faced, and we will make sure we pass on the feedback. Many thanks, Hill Customer Service
★★★★★ 5/5
TrustpilotSimon was very friendly and gave good…
Simon was very friendly and gave good advice for where to go to get the paint to do touch ups and let our toddler watch him while he did his work. The job was completed well and within a good time frame.
Edward · 10 November 2023
★★★★★ 5/5
TrustpilotBarry
Barry was great. Tidy, knowledgeable and polite. Would highly recommend.
Charlotte · 9 November 2023
Agent replied · 10 June 2024
Hello Charlotte,Thank you for your positive review.Many thanks, Hill Customer Service
★★★★★ 5/5
TrustpilotVery professional and managed the…
Daniel and Alan were Very professional and managed the problems they had to deal with. The work they have done so far looks great
Andrew · 15 October 2024
★★★★★ 5/5
TrustpilotAlan Deadman- Snagging
I had Alan Deadman attend to my apartment today and he was incredibly thorough and helpful with the work he completed for my snagging. Very friendly conversation and great job overall, thanks Alan! :)
Becky · 25 April 2024
★★★★★ 5/5
TrustpilotFaik has been nice and professional
Faik has been nice and professional. He did an excellent job,
Mr · 10 October 2023
Agent replied · 24 August 2024
Hello Mr Sheng,Thank you for your feedback.Many thanks,Hill Customer Service
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
