Bidwells Cambridge reviews

★★★★★ 1/5

Google

I’m going back a few years now, but Bidwells were initially faultless on my rental. A while down the road I personally ran into problems, in the household. My previous partner was willing to go against my opinions and sub let and various activities. I was subject to a huge amount of mental strain and anguish. Love blinded, tried what I thought was my best. Towards the end I decided to vocalise my problems about the letting agreement as I was clearly a victim in the situation and we would stand to be evicted.. so I thought I did the right thing. Get this sub letter out of our house. even told this company of my issues. The lady I believe was called Ros. She literally wiped the slate clean with me, I took the agreement out myself and provided the whole deposit. Was assured it would come back to the account it came from. Long story short, the agreement was shredded, my name was washed off the table and the sub letter took my place. I lost everything, some of my person belongings, most was left in the hands of a “friend” of theirs for me to organise with. Lost all my rights. Couldn’t even sell my at the time 4year old Sons climbing frame as I wasn’t allowed on the site. I spent 6months battling mental demons, spoke to legal professions, but this company being so big I knew they’d drown me. To be honest, I lost a lot, so I had little to no money to fight with. I was refused my deposit money, told if it’s not claimed it’ll be given to charity. I wanted the whole back, but they’d placed her in position they meant I now had to split the 1200 with her. But she stayed at the house, nothing changed for them. Honestly, I don’t care anymore, but this was well above legal. I’ve rented many properties. I know what went on was not legal. A sad, bitter, mentally abusive breakup which I wasn’t strong enough to fight had this company get involved and “take sides”. Honestly, looking back on it.. they got tied up in a mental health affair between 2 people and should have dealt with it in a professional way, treat us both the same. If necessary, we should have all moved out. But they struggled with renting as on a farm and location was far from the best, but we loved it. I’m a different guy now and life paid me back but I hope one day, if these people still trade and act this way, they deserve nothing but the full force of the law and I wish I had the money to sue. Absolute embarrassment on them. To think they supported such a horrid person that brought a man down to questioning “what’s the point”. My Son saved me, I kept my head high for him. Corporate money hungry Mongrels that just do not care! They certainly didn’t back then.

Sam · 21 October 2024

★★★★★ 4/5

Trustpilot

I am a new customer to this agency

I am a new customer to this agency, staffs were extremely helpful, they assist unconditionally, went through trouble to make my day of viewing pleasant, the ladies Jan and Sharon went beyond their duty to make the experience comfortable for a new customer, I wish them and their agent all the best and looking forward to be able to buy my first property with their assistance.

Ladan · 22 May 2022

★★★★★ 5/5

Trustpilot

I would like to thank Robert Couch and…

I would like to thank Robert Couch and his colleagues at Bidwells who helped with the sale of my house. From the initial valution and marketing to finding a buy, agreeing a sale, through to exchange of contracts, I have been impressed by the professionalism and the attention to detail shown. I couldn't fault the service provided and would not hesitate to recommend Robert and the team at Bidwells to anyone who asked.

Jonathan · 18 February 2021

★★★★★ 5/5

Trustpilot

Been a pleasure working with Andrew and…

Been a pleasure working with Andrew and Sofia and the team at Bidwells in Cambridge to sell our Grantchester home. They were always responsive, clearly knowledgeable ad notably pro-active. If we dropped the ball - say a key email from the solicitor ended up in my spam folder - the people at Bidwells could be relied on to pick it up. They must have been just as efficient with the buyers too.

N · 29 April 2021

★★★★★ 5/5

Trustpilot

Excellent Service from Edward and Lisa During Tenancy Transition

I would like to leave an excellent review for Edward, Senior Letting Manager, and Lisa from the lettings team.

Simon · 21 June 2026

★★★★★ 5/5

Trustpilot

Exceeding all expectations.

We entrusted the refurbishment of our rental property to Bidwells. The project was managed by Dominic Humphrey who did and exceptional job, project managing multiple subcontractors, proactively communicating with us throughout, and paying attention to the little details that make all the difference. Bidwells guidance through Nikki Stevenson was reassuring and realistic. We are delighted with the results and I cannot recommend Bidwells and there are exceptional personnel to highly.

Jim · 18 June 2021

★★★★★ 5/5

Trustpilot

A nice team to work with

Alex and the team were very helpful and patient throughout the process. Jake provided an excellent digital viewing. Unfortunately, we were not able to let the property due to changing circumstances our end (we being the potential letters).I would happily recommend Bidwells to others looking for houses in Cambridge.

Edward · 5 October 2023

★★★★★ 5/5

Google

Amazing service provided by the agency to find us our 'home' as per all our needs. Very professional and helpful staff. Mel Jarvis and Olivia Davies were really supportive right from the start who put in all their efforts to help us secure a lovely place. Really appreciate the assistance. Indeed the best in the Estate market! Would highly recommend. Happy home! :)

Pratibha · 13 June 2022

★★★★★ 5/5

Google

I've just rented a flat with Bidwells. A very positive experience so far. There were some issues during the referencing process and Mel was very helpful and diligent, finding a solution in no time. I would also like to mention Jan Minter, the viewing agent, who was professional, friendly and respectful of the current tenant and myself during my visit to the property.

Veronica · 13 June 2022

★★★★★ 5/5

Trustpilot

Matt K was a great property manager

Matt Kirkland was our property manager and he was fantastic. Any issues were sorted quickly and he contacted the landlord when appropriate. Any property inspections were sorted in advance and were painless. When we left there were no hidden fees or attempts to “deposit snatch” like some companies. Would recommend bidwells

Dylan · 31 July 2023

★★★★★ 5/5

Trustpilot

How well Bidwells managed the sale of my house.

Bidwells provided a team with extensive experience, headed by Robert Couch, who is a leading expert in this area. The marketing and sale of the property was handled with a high level of efficiency and professionalism, and particularly when matters became a little "sticky" down the chain prior to exchange. The deft touch and intervention of Robert Couch got the deal "over the line". So overall, I was very impressed with the standard of service and I unreservedly recommend them.

Timothy · 26 August 2024

★★★★★ 5/5

Trustpilot

Amazing Service & Very Personable!

Just completed on a new build house through Bidwells and cannot recommend them highly enough, especially Rebecca Wilson. Her focus and attention to detail was second to none, and nothing was too much trouble.I have no hesitation in recommending Bidwells and would happily deal with them again.

Miss · 3 November 2023

★★★★★ 5/5

Trustpilot

Highly recommend

We were delighted with the support, advice and guidance provided by Bidwells at every stage of the process of selling our property and buying a new property. All of the members of the team that worked on our sale and purchase were polite, professional and always responded promptly with strong attention to detail. Nothing was too much trouble and we appreciated all of the efforts made by the whole team to make our experience as smooth and stress free as possible from the first stage of valuation, through viewings, negotiations and ultimately to completion of both transactions concurrently. Many thanks to all involved.

Kathryn · 23 August 2024

★★★★★ 5/5

Trustpilot

We have used Bidwells to let a second property…

We have used Bidwells to let a second property for us after they managed one for us for several years, James made the process very smooth and Brandon continued to be helpful throughout. Would definitely recommend.

Daniel · 10 June 2024

★★★★★ 5/5

Google

Had a great experience as a residential tenant for a property managed by Bidwells. Over the 5 years of our tenancy we found Bidwells to be very supportive professional and responsive for any issues or concerns we had. Special thanks to Mel Jarvis and Lacie Hay for managing our property over the years. Keep up the good work and all the best!

Umair · 13 June 2022

★★★★★ 5/5

Trustpilot

Super helpful & quick

James at Bidwell was super helpful and quick when we were urgently searching for a rental property to move into. It was so refreshing to work with someone who kept their word and delivered what they said they would! Thank you :)

Moving · 6 February 2024

★★★★★ 5/5

Trustpilot

Expertise and creativity

Really professional customer centric service. They managed a challenging purchase chain with creativity, perseverance, humour and expertise. Obstacles were overcome through a range of solutions and approaches. Through out the process the communication was excellent.

Peter · 21 June 2024

★★★★★ 5/5

Google

I asked six estate agents on Thursday / Friday for Saturday viewings of properties on sale. Three didn’t respond. Two responded but couldn’t offer any viewings. Bidwells arranged 4 viewings at short notice. These were conducted by …

Vijay · 16 April 2024

★★★★★ 5/5

Trustpilot

Highly Recommend. Outstanding service & support

We have recently purchased a house through Bidwells and our experience with them has been above all expectations. The purchase was very complicated due to legal implications and I honestly don’t think we would have managed without the constant support from Bidwells. They helped throughout to ensure communication was flowing. Robert Couch and the team at Bidwells were always quick to reply and support throughout.We highly recommend Bidwells.

Customer · 4 April 2021

★★★★★ 5/5

Trustpilot

By a stroke of pure luck

By a pure stroke of pure luck, I landed in the hands of Bidwells and asked them to assist me with finding a home in Cambridge. Their service and friendliness were unprecedented. They always responded to calls and emails. James really went the extra mile. As I was abroad, he arranged a live virtual tour of the apartment, assisted with questions and the entire rental process. I was unfamiliar with the visa and renting processes in the UK, they always assured me that it would be fine and arranged to reserve the property I wanted for longer than usual awaiting the visa process to run it‘s course. I can highly recommend Bidwells and specifically James for super friendly and personalised service, but most importantly for taking the stress out of finding a new home in a new city and foreign country.

Tanya · 10 July 2024

★★★★★ 5/5

Google

Excellent service and very professional team. They know the area quite well and were able to attract the right tenants immediately. Alex has been in close contact ar all times... from day one. I would strongly advise for any landlords looking for a professional team to manage their property.

Abderrazak · 13 June 2023

★★★★★ 5/5

Trustpilot

Purchase of a new build

We purchased a new build through Bidwells and we were really happy with the service we received. Right from the beginning when we were initially looking for a property, through reservation and up until completion. Andy was really helpful and replied to emails with useful information and explained things clearly. I'd definitely recommend Bidwells.

F · 6 January 2023

★★★★★ 5/5

Trustpilot

Excellent Service

Recently completed the sale of a flat in Cambridge which was handled by Bidwells. There were a few hurdles along the wavy but Ollie Rivers helped to overcome these with his patience, persistence and professionalism. I could not have expected or received better service and support throughout the process and would certainly use Bidwells again.

Bill · 27 November 2022

★★★★★ 5/5

Trustpilot

Helpful and professional!

Bidwells has been nothing but professional during the entire process of moving house. They answered any and all questions promptly, chased up third parties when neccessary and have made a daunting task more manageable! Thank you Niki for being very professional and competent and guiding us through all the required steps. I would definitely recommend them to anyone who wants an (almost) hassle free move-in experience.

Zuzana · 20 April 2021