Every review we hold for the Cambridge office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleThe worst Estate agents in Cambridge. After staying in a property for 4 years and 9 months (only because the location was convenient for my work) they charged me £130 for general painting and decorating. The reason provided was that the walls were not left in the condition when I first moved in. At every stage of my tenancy ,they have provided nothing but flimsy excuses for their failures to carry out any basic or maintenance. For e.g. (My blinds in the bathroom were never fixed neither the toilet roll holder). After many phone calls I gave up on it. They will find the most innovative and most inflated rates to charge their tenants and the quality of work done by them is absolute cowboy style. Our kitchen was refitted but the dishwasher door won't completely open because of the panel stuck between the floor, and they never take the time to check on the quality of the workmanship. Avoid them at any cost and if you can't, be prepared for any petty annoyances during your tenancy and loss of some of your money to be taken off your deposit.NegativeResponsiveness, Quality, Professionalism, Value
Quresh · 25 August 2020
Agent replied · 10 June 2024
Hi Quresh,
Sorry that you are unhappy with the deduction from your deposit.
Unfortunately the condition you left the room was poor & would not be acceptable for the next tenant. We have sent you the pictures, showing the damages.
Any work carried out by contractors is always checked before we settle their invoice. It doesn't look like the issue of the dishwasher door was ever reported to us but we will be sure to have this looked at straight away.
As you are aware with the tenant fee ban in place, we do not charge any fees to tenants.
All the best with your new place.
Alexander Greens
★★★★★ 5/5
TrustpilotAlexander green agents in Cambridge are…
Alexander green agents in Cambridge are the top 3 best agencies I had dealt with. Quick responses and professional. If there is a fault in the property they arrange the handyman to fix the issue within a week.
Bry · 16 October 2025
★★★★★ 1/5
GoogleWould not recommend to others. As a renter it is clear that the company's priority is to maximise profit for themselves and landlords, and they certainly do not care about the service they provide for renting customers. The attitude of many staff is at best unhelpful, at worst rude and patronising. Some behave as though they are doing you a huge favour by addressing problems with locks, damp or leaks, when in fact they are doing their job. I have also heard one member of staff tell blatant lies to prospective tenants about the number of ensuite bathrooms in a property. Will avoid in future.
R · 11 June 2020
Agent replied · 10 June 2024
Hi Rachel,
Sorry you was not happy with your tenancy.
We do our upmost to be friendly & helpful at all times and would be confident in staying that is the case.
I can see you left some time ago but would be keen to speak to you further. If you wish to discuss, please feel free to call us or email.
Regards
Alexander Greens
★★★★★ 1/5
GoogleWorst Agency ever. My gf and some friends had to live with RATS crawling and chewing on their food, leaks going through the floor, and overall poor maintenance and care from the agency. They have no consideration for their tenants health and safety and when confronted by the phone "forget" about previously mentioned issues... They mounted a firedoor spring in the living room without taking measures which ended up piercing the wall separating it from the stairs and making a huge hole. The rat problem was a recurrent problem, their excuse? There are people in living there so we cant fix it. Yet letting them live with rats for two years seemed like a better option. In the end they left the house in a better condition than given to and the agency charged a total of 900+ pounds in checkout fees plus cleaning fees for some skirtings , a total scam.
Nuno · 11 June 2020
Agent replied · 10 June 2024
Hi Nuno,
Hopefully I can help clear up the issues you have raised.
A pest controller visited your girlfriends property on several occasions as soon as you raised the issue of rats being spotted in the kitchen. After consultation with the pest control company the main reason was the living conditions within the kitchen area, which I am sure you will understand, we have no control over.
At the end of the tenancy, the inventory clerk visited & we provided your girlfriend a full check out with pictures. I would strongly recommend viewing these so you can see the condition the property was left in at the end of the tenancy, this will hopefully explain the reasons for the agreed deductions from the deposit.
With regards to the check out fee, the fee was £300. We would have originally placed information about this on the property adverts before your girlfriend moved in. It would then be highlighted in the tenancy agreement & we then have a separate sheet to sign which highlights the fee again. We do our upmost to make it as clear as possible so people fully understand the agreement they are signing.
Kind Regards
Alexander Greens
★★★★★ 1/5
GoogleWould give 0 stars if possible. Been with them for 2 years. Our shower was leaking through the floor for over a year. They kept sending people to fix the problem but all they did was delay it. The house had a rat problem we were not warned about. To try and fix that they sent pest control and all they did was set up traps and collect the bodies. We had to catch over 5 rats by ourselves because they didn't want to take the kitchen apart and fix the problem. We had to live for over a month with the smell of dead rats in the kitchen because they didn't want to fix it while we were there.
Before leaving the house we cleaned it thoroughly, rented a carpet cleaning vacuum, painted the walls, etc. They still managed to deduct over 500 pounds in cleaning and painting.
Avoid at any cost. Money grabbing scheme.
Rafael · 11 June 2020
Agent replied · 10 June 2024
Hi Rafael,
Thank you for taking the time to write a review. We are sad to hear you were unhappy with your tenancy.
As you know during your tenancy, a new shower cubicle was installed to rectify the leak issue.
Unfortunately leaks can happen from time to time but I can see.from our records this was done very quickly after the issue was raised.
A pest controller visited on several occasions as soon as you raised the issue of rats being spotted in the kitchen. After consultation with the pest control company the main reason was the living conditions within the kitchen area.
Following our check out, it was noted by the inventory clerk that you had painted patches on nearly all the walls & doors of the house with a different colour paint.
You will know from the pictures that were sent to you at the end of the tenancy, that several of the carpets had not be hoovered, let alone cleaned & that some rooms had not been cleaned at all.
I am sure you will understand that we would not be able to give the property in that condition to a new tenant & this meant we had to deduct an agreed amount from the deposit to have these issues rectified.
I hope that helps to clear up your concerns & please feel free to contact us if you would like any other information or the full exit report.
All the best for the future,
Alexander Greens
★★★★★ 1/5
GoogleTerrible agency. Very unprofessional and rude staff. Reluctant to resolve problems such as ant and fly infestations in the conservatory after being raised several times by tenants. Charge excessive “checkout” fees in excess of £100. Any cleaning costs deducted from deposits are clearly not used for cleaning purposes. When I arrived in the room I let through Alexander Greens, the carpet had not been cleaned, the windows were dirty, and two light bulbs weren’t working. £15 was deducted from my deposit for a little dust on a skirting board and one light bulb not working. This light bulb was working when I left the property, but they did not do my room inspection straight away. Avoid this agency in Cambridge. There are far better and more professional letting agencies.
Grace · 11 June 2020
Agent replied · 10 June 2024
Hi Grace,
Sorry you were unhappy with your tenancy.
I can see from our records that the fly infestation was due to food being left out & also the bins being left full. We arrange a weekly cleaner for the house but ultimately we do require the tenants to keep the property clean too.
We try to make our fee's as clear as possible. We initially have the fees stated on our advert. We then highlight them in the tenancy agreement & then again ask you to sign a things you should know documents which highlights it again. They are also stated on our website at all times.
Regarding the room, unfortunately it was left in a poorer state then at the start of the tenancy. We agreed the deduction with you before returning the deposit & the amount was used to have the room ready for the next tenant.
All the best with your new place.
Regards
Alexander Greens.
★★★★★ 1/5
GoogleIncompetent service! I wanted to rent a room but I even couldn’t check those ones where this company advertised! Because they asking the same questions all the time until the room is taken. When I already knew those questions I answered them in my FIRST message at another room, but they sent me the same questions again like they didn’t read my first one! Then finally I gave up because they just wasted my time. But they sent me a message about the room is taken. 🙄
Since then, wherever I see them, I don't even apply for those rooms, because they are completely useless! Obviously the staff can't read or write and they only send their basic messages. They shouldn’t work in customer service!
Czoevek · 11 March 2024
★★★★★ 4/5
GoogleOverall positive experience. They refuse to fix any issues such as broken bed slate. However it is mentioned in the contract that it is tenant’s responsibility. They refunded full deposit within a day which was impressive. Just need to clean the property l, as you found it when you mover in and make sure there are no damages :)
Aleena · 11 June 2023
Agent replied · 10 June 2024
Thank you for your review and good luck in the future.
★★★★★ 1/5
GoogleSimply terrible is all I can say. They hire rude and illiterate staff from bottom to top. I've seen them suck up to landlords, and roll eyes at tenants. Tenant privacy rights simply do not exist. They turn up as and when they please, with little to no warning.
George · 12 January 2024
Agent replied · 10 June 2024
Thank you for your google review. It is very unfortunate that the complaint you raised had to be aired in such a manner, but hopefully the contents will prove useful for other tenants and landlords finding themselves in a similar predicament.
We try very hard to please both landlords and tenants and often find ourselves in the firing line when things do not go the way people would like.
You have been a tenant in the same shared house for over 5 years and due to the landlord expressing that all personal belongings are removed from communal areas feel under valued.
Firstly the build up of past and present tenants personal belongings encroaching the communal area leaves items that cost landlords money to dispose of and also limit the space useable.
The handyman is employed directly by your landlord who has multiple HMOs in the area and has been deemed a satisfactory workman he is happy with.
Any outstanding works that need to be complete are in hand.
★★★★★ 5/5
GoogleI cannot recommend Alexander Greens highly enough! As a smaller, locally owned property management company, they offer an unmatched level of attentiveness and personalized service. Their team is incredibly responsive, Jay in particular, and they offer what I consider a white-glove approach that sets them apart from some of the others in the area who just see you as a revenue stream.
Kevin · 12 December 2024
★★★★★ 1/5
GoogleWasn't too happy with my experience with them.
They had responded to my message regarding one of their properties, asking for my contact details, on which I gave them 10 minutes after that message sent.
For 3 days, they had not bothered to contact me back with a simple ok. Once I had contacted them: they responded that the property was not available anymore.NegativeResponsiveness, Quality, Value
Robert · 25 August 2022
Agent replied · 10 June 2024
Hi Robert Thank you for your review having read back our correspondence it was asked that you should call our office so we can book you in quicker. Unfortunately rooms are let very quickly. Good luck in your search and we hope you find something suitable.
★★★★★ 5/5
GoogleI rented a room through Alexander Greens for two years, and everything went as smoothly as possible. They were very professional and always attentive to any enquiries I had. Keep up the great work!
Alina · 4 October 2024
Agent replied · 25 October 2024
Thank you! And best of luck for the future! :)
★★★★★ 5/5
GoogleI cannot recommend Alexander Greens highly enough! As a smaller, locally owned property management company, they offer an unmatched level of attentiveness and personalized service. Their team is incredibly responsive, Jay in particular, and they offer what I consider a white-glove approach that sets them apart from some of the others in the area who just see you as a revenue stream.
K · 20 November 2024
★★★★★ 4/5
GoogleWhile I won’t lie in saying there were issues during my tenancy agreement at one of Alexander Green’s properties, most of them were handled very well and fast. Some of the issues where outside of their control, which is fair to consider. …
Bogdan · 14 July 2025
★★★★★ 1/5
Googleupdate Date 06/10/2023 : The original agent then called me 2 hours later asking me to remove my 1-star review. He claimed the call had cut off, despite me reaching someone else right away. Pressuring clients to alter reviews to resolve problems raises ethical red flags.
Most concerning was receiving a voicemail today from an Alexander Greens staff member stating I was refused viewings solely due to my negative review. If true, this reflects very poorly on their conduct and customer service standards. Threatening clients over reviews seems drastic and inappropriate.
Overall, I cannot recommend doing business with Alexander Greens Property Services based on my experience. Their lack of transparency, misleading excuses, and unprofessional conduct shows a disregard for client needs. I urge others seeking rental properties or home viewings to consider more reputable agencies that value their customers.
Date : 05/10/2023 : I recently tried to contact Alexander Greens Property Services to schedule a viewing for a property I was interested in. When I called, the agent I spoke with informed me that all viewing slots were booked up already. However, they failed to specify if this was just for viewings this week or next week as well.
When I tried to ask some follow up questions to get more clarity on when I could potentially schedule a visit, the agent abruptly hung up on me. I was very disappointed with the poor customer service I received. The agent made no effort to be helpful or accommodate my inquiry in any way. Just 10 minutes later, I called back and reached a different agent - highly questionable if it was truly a phone issue.
Based on this negative experience, I would not recommend using
Alexander Greens Property Services. The staff seems very unprofessional and unwilling to assist potential customers. Being hung up on when simply trying to get more information about setting up a property viewing is completely unacceptable. I suggest looking into other more customer-service oriented real estate agencies in the area if you want an agent who will take the time to address your needs and questions.
Praza · 29 October 2023
★★★★★ 1/5
Googleupdate Date 06/10/2023 : The original agent then called me 2 hours later asking me to remove my 1-star review. He claimed the call had cut off, despite me reaching someone else right away. Pressuring clients to alter reviews to resolve problems raises ethical red flags.
Most concerning was receiving a voicemail today from an Alexander Greens staff member stating I was refused viewings solely due to my negative review. If true, this reflects very poorly on their conduct and customer service standards. Threatening clients over reviews seems drastic and inappropriate.
Overall, I cannot recommend doing business with Alexander Greens Property Services based on my experience. Their lack of transparency, misleading excuses, and unprofessional conduct shows a disregard for client needs. I urge others seeking rental properties or home viewings to consider more reputable agencies that value their customers.
Date : 05/10/2023 : I recently tried to contact Alexander Greens Property Services to schedule a viewing for a property I was interested in. When I called, the agent I spoke with informed me that all viewing slots were booked up already. However, they failed to specify if this was just for viewings this week or next week as well.
When I tried to ask some follow up questions to get more clarity on when I could potentially schedule a visit, the agent abruptly hung up on me. I was very disappointed with the poor customer service I received. The agent made no effort to be helpful or accommodate my inquiry in any way. Just 10 minutes later, I called back and reached a different agent - highly questionable if it was truly a phone issue.
Based on this negative experience, I would not recommend using
Alexander Greens Property Services. The staff seems very unprofessional and unwilling to assist potential customers. Being hung up on when simply trying to get more information about setting up a property viewing is completely unacceptable. I suggest looking into other more customer-service oriented real estate agencies in the area if you want an agent who will take the time to address your needs and questions.
Praza · 13 October 2023
★★★★★ 1/5
TrustpilotUnprofessional Conduct and Poor Communication
update Date 06/10/2023 : The original agent then called me 2 hours later asking me to remove my 1-star review. He claimed the call had cut off, despite me reaching someone else right away. Pressuring clients to alter reviews to resolve problems raises ethical red flags.
Most concerning was receiving a voicemail today from an Alexander Greens staff member stating I was refused viewings solely due to my negative review. If true, this reflects very poorly on their conduct and customer service standards. Threatening clients over reviews seems drastic and inappropriate.
Overall, I cannot recommend doing business with Alexander Greens Property Services based on my experience. Their lack of transparency, misleading excuses, and unprofessional conduct shows a disregard for client needs. I urge others seeking rental properties or home viewings to consider more reputable agencies that value their customers.
Date : 05/10/2023 : I recently tried to contact Alexander Greens Property Services to schedule a viewing for a property I was interested in. When I called, the agent I spoke with informed me that all viewing slots were booked up already. However, they failed to specify if this was just for viewings this week or next week as well.
When I tried to ask some follow up questions to get more clarity on when I could potentially schedule a visit, the agent abruptly hung up on me. I was very disappointed with the poor customer service I received. The agent made no effort to be helpful or accommodate my inquiry in any way. Just 10 minutes later, I called back and reached a different agent - highly questionable if it was truly a phone issue.
Based on this negative experience, I would not recommend using
Alexander Greens Property Services. The staff seems very unprofessional and unwilling to assist potential customers. Being hung up on when simply trying to get more information about setting up a property viewing is completely unacceptable. I suggest looking into other more customer-service oriented real estate agencies in the area if you want an agent who will take the time to address your needs and questions.
DJ · 6 October 2023
★★★★★ 5/5
GoogleTrue to their word, punctual, consistent, and determined to deliver great service. Thank you Nabila, Lewis and the team at Alexander Greens for raising the standard. You have a lot to teach the industry.
R&J Kriger
Jaime · 11 June 2023
★★★★★ 5/5
GoogleCannot recommend Alexander Greens enough! The property itself is beautiful and the team was an absolute GEM. Lewis, Kaly and Nabila have been a delight to work with and really went the extra mile with any issues or questions I had. Response times were amazing too! I was given a cute move in kit from the team as well :') Amazing service!
Michelle · 11 June 2022
Agent replied · 10 June 2024
Thank you for your lovely review. We are very happy to hear this. Thank you. :)
★★★★★ 5/5
GoogleBest place if you looking to rent in Cambridge area this is the best agent that Will help you
Galo · 14 January 2026
★★★★★ 1/5
GoogleAVOID!
I rented a property through Alexander Greens and can say they are the worst agent I have ever dealt with.
When I moved into the property there was a serious leak from the roof that I was told would be resolved promptly.
Until it was repaired I was asked to pay a reduced rent but after 18 months without any improvements despite my continuous efforts to assist in resolving the issue, I was given two rent increases in short succession.
I paid this but disputed it as the leak was still ongoing. I was then served a section 21 no fault eviction due to my complaint and asked to leave the property on New Year’s Day.
My deposit was then withheld under false claims that I hadn’t paid my rent as agreed and it took me disputing the deposit with mydeposits and months of waiting before I received my deposit back in full.
Fortunately I have worked for 3 letting agencies in the past so was able to identify that Alexander Greens had uploaded false evidence in their deposit claim and the evidence I provided was thorough enough to ensure I was awarded the deposit.
I am very happy that I received my deposit back and it shows cowboys like AG can’t get away with such shocking property management.
The staff are rude, aggressive and frankly so incompetent that it borders on the comical.
The property was also filthy when I moved in and the landlady hassled me continuously with calls and texts saying that she couldn’t pay her bills.
Presumably why I received rent increases without resolving the agent and landlady’s legal obligations as per the tenancy agreement.
Do yourselves a favour and use a different agent and save the hassle you will definitely experience renting through Alexander Greens.
Robert · 15 August 2023
★★★★★ 1/5
Google*AVOID*AVOID*AVOID*
I have never encountered such a dysfunctional, Very rude staff, , arrogant , who put the phone down on you when you have an issue, not forgetting E-mailing me Emojis From a male member of staff, A kiss emoji, This place is run by a bunch of immature kids who have an attitude problem, Very unprofessional, They took over the rented property i live in a few months ago, starting dictating how there going to now run things. TBH They really should go back to training how to deal with people a lot better and learn some people skills.. I would not recommend them at all.. Do not waste your time or money with them ,, Unless you like rudeness , abusive , arrogant staff who put the phone down on you when you are trying to resolve any issues . They are all friendly when they are taking your money.
Jason · 11 June 2023
★★★★★ 5/5
GoogleWe sold a house through Alexander Greens. From the initial contact and through the whole process the communication was good and the process was very smooth. Tips and advice were given on the dressing of the house for sale and this was …
Daniel · 14 April 2025
★★★★★ 1/5
GoogleAvoid at all costs. We were left with a damaged living room for almost five months due to a water leak. Boiler had an issue at the peak of winter and they didn’t send anyone to fix it for five days. Deducted some money from my deposit without even letting me know what the deductions were for.
B · 25 September 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
