Trusted Agent profile
★★★★★
201 reviews across 3 platforms
Unit 3B, 23-25, Gwydir Street, Cambridge CB1 2LG
Alexander Greens's Cambridge office at Unit 3B is rated 3.7 out of 5 across 201 reviews on three platforms, including 190 Google reviews rated 3.7. Checked 9 October 2026.
Every review we hold for the Cambridge office, from every platform, shown as written. First names only.
5/5
GoogleAbsolute pleasure working with Jay and the team. Smooth transition throughout and nothing was any trouble for them. They kept me constantly up to date with how everything was moving and I couldn’t have asked for better. Thank you Jay and Alexander Greens.
1/5
TrustpilotReally nasty people.
Really nasty people work at this company, it has a terrible local reputation. One employee regularly speeds down local streets endangering cycles. This morning I witnessed two cyclists slow him down and then he shouted abuse at the them, swearing and using horrendous language. There is no chance of anyone in this part of Cambridge using this company.
1/5
GoogleWorst letting agency ever. Alexander Greens Property Services, let their tenants sign a contract for a house with a pest problem, we had rats in the kitchen/living area/stairs for 2 years!!! Problem was never mentioned to us before renting the house (38 paradise street), all they did was hire a pest control man that put bait, that didn't prevent from rats crawling on our food in the fridge, countertops, stairs, we had rats everywhere, in the countertops, they chewed our food, behind the fridge, alive rats, dead rats , even a rat skeleton because the others ate the rat. If that wasn't enough, the house is awful quality, all floors creak and at the minimum noise that you could hear everything from the floors above you, not to mention one of the neighbors kept complaining for normal living sounds (going up the strairs and what not) also the bathroom upstairs leaked into the entrance, they changed the whole shower and left marks on the bathroom ceiling, an awful job, and it still leaked, for 2 years, at the end of our tenancy we were blamed for the bathroom ceiling marks, and a whole lot of stupid things such as paint not matching to the wall even tho we were handed in a disgusting house, we left it better than when we got there. Overall the worst experience ever, even after ex changing emails they kept neglecting the problems we had, and even took a big portion of the deposit. SCAMMERS
Hi Margarida, We have had a few similar reviews from your housemates. Hopefully our response will help clear this up for you. A pest controller visited on several occasion as soon as you raised the issue of rats being spotted in the kitchen. After consultation with the pest control company the main reason was the living conditions within the kitchen area, we do not have control over this. No charge was made for ceiling painting. We had to charge for some walls and doors which had been touched up by yourself with the wrong colour paint, leaving these areas obviously marked. We agreed the deduction of this with the lead tenant & needed to have this rectified for the new tenants. A full check out report with pictures was sent to your housemate. I would urge you to view that if you are yet to see it. This will hopefully help you to understand why some agreed deductions were made from the deposit. Kind Regards Alexander Greens.
1/5
GoogleI'm afraid I can not recommend this company at all. Have been living in theirs managing property HMO for more than 4 years and have experienced poor house maintenance , please see pictures attached and rude , disrespectful house mates etc. I have reported on multiple times all these issues about house maintenance, untisanitary in kitchen space and tenants who have breached theirs rental contract on regular basis. And for them easier way to deal with this was issuing me eviction notice. No reports no issue. I could go forever about them ,but pictures will speak about themselves.
4/5
GoogleI've been a tenant with Alexander Greens for 6 months now, and I couldn't be happier with their service. The staff is kind, patient, and always quick to answer my emails. In particular, Lewis Flisher went above and beyond to help me find my ideal place to live, showing me several properties until I found the perfect one. As someone who's pretty strict about cleanliness and modern amenities, I really appreciated their attention to detail. The cleaning service every 2 weeks (if included) is very good and professional. Having considered several other agencies in Cambridge before settling on Alexander Greens, I can attest that their level of professionalism and commitment to service surpasses that of their peers. I intend to continue my tenancy with Alexander Greens for another year and highly recommend them to anyone seeking a reliable and trustworthy letting agency.
5/5
GoogleWe would like to thanks Nabila and the rest of the team at Alexander Green for making our rental experience in Cambridge a very successful one. The transparency in the rental process was highly appreciated - there was no grey area so we knew where we stranded from the start as everything was very straight forward. We were also very happy with the way all our issues were dealt with during our tenancy and the care you provided us with. We have now moved to London and are finding it really hard to not have the "personal" service you provided us with and the fact that you always went the extra mile to ensure we were happy at all times. We have already recommended us to all friends who will be moving to Cambridge next year! Thanks again for everything.
Hi Sylvie, Thank you for your review. We are very pleased to hear you had a pleasant experience renting with ourselves. Good luck with your move to London.
4/5
GoogleI've been a tenant with Alexander Greens for 6 months now, and I couldn't be happier with their service. The staff is kind, patient, and always quick to answer my emails. In particular, Lewis Flisher went above and beyond to help me find my ideal place to live, showing me several properties until I found the perfect one. As someone who's pretty strict about cleanliness and modern amenities, I really appreciated their attention to detail. The cleaning service every 2 weeks (if included) is very good and professional. Having considered several other agencies in Cambridge before settling on Alexander Greens, I can attest that their level of professionalism and commitment to service surpasses that of their peers. I intend to continue my tenancy with Alexander Greens for another year and highly recommend them to anyone seeking a reliable and trustworthy letting agency.
1/5
GoogleDon’t go to this company. I parked my car near my house Contractors damaged my car windscreen and wrote ‘MOVE’ in cement!
We take allegations of this nature extremely seriously. However, we must state clearly that neither our company nor any member of our team had any involvement whatsoever in the incident described. … More
5/5
GoogleAlexander Green Agency located in Cambridge is very efficient and reliable when it comes to letting services. They listen to the tenants concerns or general questions they may have for the letting property and Alexander Green Agency helps …
5/5
GoogleWe are very grateful and SO fortunate to have gone through the sales process with Lee. He was professional, incredibly patient and kept us informed throughout. Even when I was stressed and anxious, he kept all parties updated so that the 3 months wait was more bearable and most importantly, it didn't fall through! I would not hesitate to recommend the company. We would not have our new home without Lee's help.
1/5
GoogleKnown for miss management of properties; bullying existing tenants in situ to enable less reputable individuals to occupy HMOs and then demand monies from all rather than address directly with those responsible. They have no core values to protect the properties they allegedly manage or respect for tenants. There is next to no professionalism in their behaviours when it comes to addressing tenants concerns. DO NOT USE!
1/5
FacebookKnown for miss management of properties; bullying existing tenants in situ to enable less reputable individuals to occupy HMOs and then demand monies from all rather than address directly with those responsible. They have no core values to protect the properties they allegedly manage or respect for tenants. There is next to no professionalism in their behaviours when it comes to addressing tenants concerns. DO NOT USE!
1/5
GoogleAvoid at all cost! Would give 0 star if I could. never bother writing a google review until I met them. Feel frauded as they took bloody £40 for cleaning fee after I moved out. Be careful, they will point out nonsense dirties at the back of your furnitures which ALREADY THERE SINCE YOU MOVED IN BTW. Ask them to do the move out check straight away, otherwise they will just bring up more excuses about the dirties. I asked for a cleaning receipt from the cleaner and they couldn't even provided one. Disgusted.
Hi Fanny, thank you for your review. As discussed you were provided with a schedule of condition and inventory when you moved in which gives you an opportunity to make notes as you see fit. You agreed the condition of the room was good. You moved out and left it in a mess. We also sent you the cleaning receipt. Thanks for leaving a review, it helps us as a business grow and develop.
1/5
GoogleIn my experience and without exaggeration this is the worst agency I have ever rented with. My sincere advice is avoid them if you are considering renting with them. Response to comment: My review is fake? I must have imagined it all, well good thing I woke up from that dream because it wasn't a very good one. Jokes aside, if you don't like negative reviews treat your tenants better, positive and negative reviews help customers make better decisions and the world is a better place as a result.
Hi Gregg, Thank you for your review and having looked into our records which are and have been held for the entire time we have been in business. your negative and fake review can cause harm to a small business such as ours. I am sorry you felt the need to write something about a company that has not dealt with you and wish you well on your journey. Dealing with tenants is not always easy and we are a management agency that has to liaise between owners and tenants and always try our best.
1/5
GoogleLack of communication at maximum. We got in a house which was as the previous tenant left it, not in a good state. Dirty carpets, stained walls, cupboards and windows, a lot of dust under beds etc. Before we move in we got told the house will be cleaned but it turned out that they didn’t. We kindly tried to ask for a professional cleaning service which we never made to get. In the end after leaving the house- despite our efforts to keep the property as clean as possible- they had an excessive checkout fee that was reduced from the deposit. This was no where mentioned. Staff came for the annual check up couple days ago and we happily agreed that the house was in an excellent condition. Rude, not helpful and very (!) unprofessional team when problems arise. Treat you with absolute no respect and they forget they used to be students at some point as well. Been involved with agencies for years now, never had a single problem neither from my nor their behalf. Me and my other two housemates tried to be correct with payments or any other issue so no excuse justifies their behavior.
Thanks for your review. The property was professionally cleaned prior to your move. The invoice and subsequent inventory pictures prove this clean was of a good standard. Right now we are discussions with you regarding the proposed deductions for cleaning and repairs. The property was left in an awful state. Again the checkout inspection shows this. We have not charged you a checkout fee, as this would be unlawful under the current legislation, so we are not sure why you would make such false accusations. Also, the property was vacated on the 28th June, we did not meet you at the property, and we did not agree the house was in a good condition with any of you. False information again. mydeposits, with whom your deposit is protected will be able to help you with any disputes going forward. Thank you for your time in writing a review. We welcome reviews, good and bad, as it helps us as a business to grow.
1/5
GoogleSTUDENTS BE WARNED I tried to keep this short, however, after 8 years of living in student rentals Alexander Greens is BY FAR the worst quality and service I've come across. - Everything about the house is made of the cheapest materials. When something breaks, which it will, it is eventually be replaced in the most disruptive way possible by the most disruptive workmen. - The back garden, in which we stored our bikes, was without warning ripped up for pipe works. This left exposed smelly pipes out in the open for months making the garden unusable. - The cheap workmen that Alexander Greens have an arrangement which left an OPEN HOLE in our wall for over a month. We were not told that major works were taking place in advance, or even what the works were for - breaching their end of the contract. Despite this, our requests for transparency and a fixing of the wall was met with denial and patronising. They didn't even bother to come and look at the property as we requested, despite their office being minutes away. - I'm a medic down in Addenbrookes and work long hours into the night. Renting from Alexander Greens offered my nothing but stress. Especially over the course of my final month, where workmen were given access without our permission - starting drilling work at 8am and shouting to one another. - The house had persistent mould problems, it appears that it was just painted over prior to our arrival. Despite all four of us buying our own dehumidifiers and doing everything to minimise humidity - we were constantly blamed and no assistance provided. - The landlord is not local and has zero care for tenants. Alexander Greens are meant to be mediators but could not give a single damn about the tenants.
5/5
GoogleI have recently moved to Cambridge after being an expat for 2 years. In a state of panic as my new job was starting in less than a month, I needed to find somewhere suitable and quick so that I could begin my job as comfortably as possible! This is where Sam and the team came in. As soon as I explained my situation to Sam, he went above and beyond expectations to ensure I was sorted and nothing was a problem for him. Honestly one of the most genuine estate agents I've ever experienced! After that, all the digital checks and ease of application from Atticus and the rest of the guys allowed me to go from application to keys in less than a week! I highly recommend these guys as they are transparent and willing to listen! Huge thanks again to Sam and the team thank you so much!
5/5
GoogleAs a tenant for over 3 years I have had very good experience with Alexander Greens Property services. For anyone requiring a lasting or a temporary accommodation in Cambridge this is a good starting point. The tenancy fee is affordable and any time I or my housemates required maintenance the agency responded very quickly and did a good job - sometimes even at times which I thought were outside of standard working hours, when staff isn't obliged to do so. This shows some great dedication! Just to name an exact recent instance: when a boiler required maintenance the agency arranged a repair on the same day, by the time I came back from work all was fixed. There is a regular maintenance of the house where I live too, throughout the past 3 years most of the kitchen has been gradually replaced by new equipment as the need arose - new sofas, almost all of the electric appliances, kitchen counter with sink. Overall comfort of the house is good and keeps improving over time. It is a pleasure to stay here.
1/5
GoogleAVOID AT ALL COST. Do not be fooled by their current rating on Google. Former tenant speaking here: you may find that they have given great reviews but most if not all are from landlords looking for low management fees. I rented a horrid property from them and I considered myself lucky to ever leave their property. MAINTENANCE: Between the landlord and the agency, they pay no attention to the physical condition of the house. They claim that maintenance is not their responsibility but the landlord would say otherwise. The result is that nothing is resolved and the tenants end up suffering. The house can be in severe health and safety violation and the agency would ignore since their health inspector raised no concerns. WI-FI: The agency considered wifi a complementary service and would not charge you ‘extra’. But it would also mean that if wifi ever fails (like it did to our property), they take no responsibility to repair and will not compensate you. It happened to us just before the Christmas break and I had to endure my entire holiday without wifi at home. When we waited for our landlord to return from vacation (middle of January), we were told that she has decided not to provide wifi services anymore. PERSONAL DAMAGES: Our rooms were constantly visited by constructors (mind you, to check the property without fixing any issues) and our personal items were damaged and moved. The agency claims no responsibility and refuses to compensate. DEPOSIT: my deposit was deducted by half based on wall marks and cleanliness alone. COMMUNICATION: For a relatively small office, the communication of this agency is terribly organized. There would be several agents following up on the same line of inquiry and giving you incorrect information regarding payments and company policies. I don’t usually leave bad reviews (I think this is the first actually) but I find it necessary to forewarn any one looking to settle down in Cambridge. You deserve so much better and please do all you can to avoid doing business with Alexander Greens.
1/5
GoogleThis agency was okay with how they handled the move-in and move-out processes, and I received my deposit back quickly. However, my experience in the house was fraught with ongoing issues that were not promptly addressed. We had recurring bed bug infestations, but instead of treating the whole house, the agency only treated individual rooms, which was ineffective. Additionally, I had a serious issue with an abusive housemate. Despite reporting the noise and abuse to the agency multiple times and providing evidence, they failed to take any meaningful action. The situation escalated to physical threats, yet the agency continued to request more evidence without addressing the problem. During this time, the bed bug issue persisted which the agency was going to get resolved again because the 1st treatment did not work, however, once I handed it my notice due to the abusive housemate, they tried to avoid treating the bed bugs and wanted to do it only after I had moved out. So they expected me to stay in a room with bed bugs for a month! However, I decided to call the property manager and explained to them that is not okay what they were trying to do, so this then got resolved. Overall, their lack of effective maintenance and support made my stay extremely uncomfortable. Unfortunately, I expect some backlash from the agency regarding this honest review , as I observed their tendency to become defensive and argue with those who provide an honest feedback that might not always be favourable for them.
5/5
GoogleLee was a pleasure to deal with throughout our home purchasing process. Would certainly recommend Alexander Greens.
5/5
GoogleI would like to express my gratitude to Alexander Greens Co. in helping my family to rent a nice house in Cambridge. I had a great experience with Lewis and Jonathan, who was very accommodating and responsive to my questions. I highly recommend this company for their professional and efficient service, as well as the professional cleaning recommended by them. Attila from cleaning company is so patient to our questions and concern. I received my deposit refund within ten days of the end of the tenancy. Really appreciate their prompt response to our concern.
5/5
GoogleI had an excellent experience with Alexander Green during my tenancy. From start to finish, their team was professional, responsive, and always willing to go the extra mile. Any issues I faced were quickly resolved, and their communication was clear and helpful throughout. I also received my deposit back promptly. I highly recommend Alexander Green lettings to anyone looking for reliable and supportive property management. Many thanks!
1/5
GoogleThe worst Estate agents in Cambridge. After staying in a property for 4 years and 9 months (only because the location was convenient for my work) they charged me £130 for general painting and decorating. The reason provided was that the walls were not left in the condition when I first moved in. At every stage of my tenancy ,they have provided nothing but flimsy excuses for their failures to carry out any basic or maintenance. For e.g. (My blinds in the bathroom were never fixed neither the toilet roll holder). After many phone calls I gave up on it. They will find the most innovative and most inflated rates to charge their tenants and the quality of work done by them is absolute cowboy style. Our kitchen was refitted but the dishwasher door won't completely open because of the panel stuck between the floor, and they never take the time to check on the quality of the workmanship. Avoid them at any cost and if you can't, be prepared for any petty annoyances during your tenancy and loss of some of your money to be taken off your deposit.NegativeResponsiveness, Quality, Professionalism, Value
Hi Quresh, Sorry that you are unhappy with the deduction from your deposit. Unfortunately the condition you left the room was poor & would not be acceptable for the next tenant. We have sent you the pictures, showing the damages. Any work carried out by contractors is always checked before we settle their invoice. It doesn't look like the issue of the dishwasher door was ever reported to us but we will be sure to have this looked at straight away. As you are aware with the tenant fee ban in place, we do not charge any fees to tenants. All the best with your new place. Alexander Greens
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Alexander Greens's Cambridge office has 201 reviews across three platforms: 190 on Google, 5 on Facebook, 6 on Trustpilot. Reviews may appear on more than one platform. Checked 9 October 2026.
Alexander Greens is rated 3.7 out of 5 across all 201 reviews, and 3.7 out of 5 on Google from 190 reviews, checked 9 October 2026.
Alexander Greens, Unit 3B, 23-25, Gwydir Street, Cambridge CB1 2LG.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.