3/5
Three star only for Keizzar Hussain for being supportive, polite and helpful. Handover house with many maintenance issues.Very slow services.
Trusted Agent profile · Camberley
★★★★★
809 reviews across 2 platforms
66 Park Street, Camberley, GU15 3PT
Part of Seymours - Camberley, see every office.
Seymours's office in Camberley, at 66 Park Street, is rated 4.4 out of 5 across 809 reviews on two platforms, including 217 Google reviews rated 4.8.
Every review we hold for the Camberley office, from every platform, shown as written. First names only.
3/5
Three star only for Keizzar Hussain for being supportive, polite and helpful. Handover house with many maintenance issues.Very slow services.
1/5
Review of Guildford seymours
Review of Guildford seymours - 1/5 absolutely useless incompetent Sales and Letting team. The 1 star goes to whoever the person is who speedily puts up the signs.
1/5
Seymours letting service in Woking is a…
Seymours letting service in Woking is a joke. Disgusting "service" and attitude. I would advise anyone to stay well clear of this place. They are happy to take your money and that's it.
Hello Elizabeth, thank you for taking the time to review our services, we take each one very seriously. As a result we will review your comments and be in touch.
5/5
Great experience with Seymours.
I would highly recommend Seymours Estate Agents.Franco and his team are experienced, informative, reliable, helpful and very easy to talk to and discuss the best way to sell your property.
1/5
Utterly ridiculous people
Utterly ridiculous people, completely disingenuous and deceitful. We made an application to view a property that had literally just been added to Rightmove. Got an appointment the next day, address seemed weird since the postcode wasn't in the right place and the building photos looked different between website and google maps. We figured it must have been a new build, since the advert said new build and hoped google maps just hadn't been updated yet.We turn up, it's not the same property at all. The red faced agent in an ill fitting blue suit then lies through his teeth, to our faces, claiming he had called and spoken to my partner the day before and explained the property we wanted had already gone and they intended to show us something different. Riiiiiight, good one.The property they decided to show us wasn't even within our budget, so they completely wasted our time! Spent over an hour driving through the school traffic to and from a bogus viewing. They then flatly refused to answer any communications about their behaviour, whilst claiming they had taken our details and would be in touch if anything came up in the future, that met our criteria. We then spent weeks watching multiple properties come on rightmove and never received any communication from Seymours about any of them. I guess they just blacklisted us, since they had already shown us their true colours and we had dared to call them on their BS.Having spoken to several other agents in the area, Seymours are well known for being utterly underhanded and devious! I strongly recommend you avoid going anywhere near them... they utterly suck, they are the reason estate agents have an appalling reputation.
Hello Andy, thanks for the review. We appreciate the comments and can assure you that we take all reviews very seriously. We will be reviewing your experience with us.
5/5
Seymours Agents are very friendly. The agents are professional. One of the agents, Louis have been helpful since I did an inquiry, asked me my budget, then matched it right-away when he found one. Also, Aarron, Cole and all the staff are amazing! Even though they get busy, they make sure to attend to my questions as soon as they can. Thank you!
Thank you for sharing your experience
1/5
Unresponsive (Camberley branch)
Have been waiting months for a solution to a serious problem with the front door on our rental. Any contact attempt made is either not responded to or ‘passed on to another member of the team’, from whom we never hear back.
5/5
Billy Jones Seymours
Billy Jones was the agent to show me a flat in Woking today. He was very professional, helpful and very patient. Also before the viewing he provided me with all information I required fully and swiftly. a top agent :)
Hi Jasmin, Thanks for the message. We have shared it with Billy.
5/5
Seymour's in Surbiton OUTSTANDING
Seymour's in Surbiton have been absolutely outstanding! Not only did they find me the perfect property, it was in the perfect location. Truly helpful from the outset and a pleasure to work with. Buying/selling is stressful at the best of times, so great to have an agent with empathy and professionalism! Many thanks
Hi Dom, thank you for your wonderful feedback! We're delighted that our Surbiton team could find you the perfect property in the ideal location. Your appreciation of our helpfulness and professionalism truly means a lot to us.
5/5
5 star service
Thanks to Ben and the team at Seymours Ripley for their professional approach to finding us a property. They were very helpful and we will definitely use them when we are looking to sell
Thanks for the lovely comments Ian and for taking the time to review the team at Ripley.
1/5
I am absolutely disgusted with the…
I am absolutely disgusted with the director of the Staines branch. I decided to make an offer on the property they had advertised with a very high deposit but the sheer way that we were spoken to by him and pushed to the point of belittling us was awful to want a higher offer. Coming from a sales background - offending a potentially buyer to not wish to deal with your agency again is not the right way to do business and if that’s what he promotes to his staff he should step down. This was purely the disrespect from the agent that made me do a complete u turn to not deal with this director again. It seems my offer wasn’t submitted at all as no one got back to me with the outcome either so they pick and choose what offers to put to the vendor. Not right practice.
Hi Avani, not sure is there's a glitch of some kind but I can only see your review as - I am absolutely disgusted with the…Doesn't give any more detail of you experience.
5/5
Seymours (Camberley)excellent
We used Seymours (Camberley). Oliver and his team handled our sale very professionally. Good communication with the buyer and their solicitor, wise advise to us when things weren't progressing, prompt responses whenever we called. Would use them again.
Thanks for taking the time to review us and the 5*. Great to hear that you would use our services again in the future.
5/5
Very well done with fast communication even after few horking hours. Thanks to Femi
Hello Andrei Botnaru, we appreciate you taking the time to leave us this feedback.
5/5
Extremely helpful team especially…
Extremely helpful team especially Clive, charity and Fiona in the Guildford and working offices.
Hi Sarah. We're proud to have such a dedicated and helpful team, and your feedback is greatly appreciated. It's been our pleasure to share in your journey and If you ever need us again, please don't hesitate to reach out.
1/5
AVOID AT ALL COSTS
If only it gave an option to leave not a single star……Where to even begin with this business. I’m glad to see their most recent review is fitting of my post and I’m only too pleased to carry on where the last post finished.Seymour’s Camberley are a disgusting, shameful representation of an estate agent who repeatedly fell well short of their promise. After taking their advice to market our property a little over two weeks in with no viewings confirmed and no contact until prompted from them we receive an email suggesting we need to reduce the value of our property by £10,000.After querying this we then received an incredibly rude phone call from the office manager. We subsequently parted ways with Seymour’s and were advised only when arriving atthe office that our key had already been put in our letterbox, what a waste of time.Having later checked the letterbox only to discover our keys were not in their and they had no explanation as to why this had occurred, again portraying to us that they are not the business they show themselves to be and one that has left a terribly bitter taste in my mouth.For anyone reading this post please think twice before approaching them as a business and make sure you do investigate using another agent over Seymour’s.
Hi Lauren,Thank you for leaving your review. We are sorry that you feel you've had this experience. I understand that you have spoken to several members of our management team to discuss the events. Unfortunately, although we strive for excellence and to help all clients, however we do also recognise that we are only human and in certain circumstances if we are unable to meet your expectations the only way of moving forward is to part ways for the benefit of everyone involved. We wish you every luck with your property sale in the future.
1/5
Biased and unfair, total disregard to the tenants once locked in
Once the tenant is locked in, Seymours show their true face! In a situation of an early move out (3 months before the end of the 12 months contract), they imposed excessively biased conditions to take advantage of the situation for their benefits and the benefits of the Landlord client. In this situation I happen to be a tenant, but I am a professional landlord myself with a portfolio of properties and work with multiple agencies. Fairness to both the landlord and the tenant is key to any decent professional agency. This hasn't been the case so far with Seymours Woking. Add to this they are terribly slow in responding and you get to chase so many times to get a tiny step forward.
Hello Alain, Thank you for taking the time to share your comments. If you would like to get in touch with Helen at the Woking Lettings and Management office, we will be able to explain the reasons and processes that are in place and help you further. helen@seymours-woking.co.uk01483 741300
2/5
Extremely poor service - Camberley Lettings Department
Extremely poor service from the Camberley lettings department. Been chasing about viewing a property and was told I would receive a call back the next day. I’ve rung every day since only to be told that the letting agents are ’all out on viewings’ and that a message would be taken. Again I haven’t heard anything. They are now not answering the phone or replying to emails.
Hi Chloe, Thanks for taking the time to share your experience. Sorry to hear that it's not been to your satisfaction and it's definitely below our service standards. Apologies.
1/5
Letting with Seymour's a landlords point of view
As landlords Seymour's managed our property for 30 months.Initially we were with Seymour's of Blackwater when they closed their lettings department we were moved to Woking with no consultation and very poor communication.We were promised one point of contact but on moving to Woking we had to deal with several members of staff e.g. one for repairs, another for check in, yet another for check out, none of which was explained to us! These internal departments did not communicate with each other and we spent endless hours making telephone calls and sending emails.Living in another country was difficult enough but for any issues we had to constantly chase them. We as landlords wanted to make sure that the tenants had a comfortable and safe place to live, therefore we acted on any issues as soon as we were notified. However Seymour's would take days to respond and send out repair men, making the tenants believe we were at fault.As an letting agency they are unresponsive, unprofessional and not interested in either tenants or landlords.The only thing they are interested in as their fee.We always felt they were working against us not for us. At the end of our contract they retained part of our deposit for fees we had already paid at their instruction. Do not use this agency find someone else.
Hi Khym, thanks for leaving your comments, they are constructive and very important to us. Certainly over the last 18 months of restrictions, some circumstances have been extremely testing. Your comments will be shared and used to help improve services and to also help prepare the future in the event of a similar situation occurring again. Keep well & kind regards.
1/5
I am so disappointed firstly not stated…
I am so disappointed firstly not stated in promotional brochure or even when visiting a potential home about a property having a cess pool.Then after leaving a message no one had the descency to return my messages.obviously they did receive my message as within mins thé property was back on for sale.Lack professionalism and customer care.minus 1 star
Hello Rob. Apologies for any oversight and of course for not getting back to your message promptly. We're looking into it and will ensure better communication in the future. We value your feedback and are here to address any concerns you may have.
5/5
Vince and team made the experience…
Vince and team made the experience incredibly smooth, with everyone achieving the desired outcome. Highly recommend the Seymours West Byfleet team.
Thanks for leaving such kind comments about the West Byfleet team
1/5
Damp, mould, rodent infested properties.
AFter a years of living in a damp/mould/rodent infested property that was falling apart quite literally, emailing them every few days practically begging for repairs to be made to no avail. After contacting the council to in an attempt to force themTo actually make repairs. After the council giving hem 6 weeks to carry the works out. 6 months later - none don the jobs were completed.Now they are trying to extort money fromMy deposit because of damage their lack of repairs has caused. Avoid Seymour’s like the plague. Staff are incompetent. Once you’ve asked for repairs to be done you willBe treated like a second class citizen.Despite my partner and I sticking to the terms of the agreement - Seymour’s wouldn’t stick to their end and make the home habitable for human habitation.Absolutely disgusting
Hi Joseph, thank you for taking the time to provide another review. All of your reviews to date have been taken extremely seriously and used constructively. May we take this opportunity to wish you well for the future and best wishes in your new home.
5/5
With Seymours Estate Agents Camberley, i am really impressed with this particular lady that handled my search(Kyra ),she is very professional and knowledgeable. She has good customer service relationship. Her approach and communication is 💯. Everything about the way the company handles things is perfect. I am satisfied with Seymours Estate Agents Camberley.
Kenny Ogbu, we're happy to hear you had such a positive experience with our team!
1/5
Disgusting property - bunch of extortionists.
Both Seymour’s and the landlord didn’t maintain the property when my partner and I lived here. Damp/mould issues...constant water leaks into the property...never got addressed...rat/mice infestation the landlord refused to do anything about.Has to write a letter to the council - the council gave them a notice to complete all works within 6 weeks. They didn’t do it . The council didn’t offer any more solutions either. Now I’ve left the property the landlord has the audacity to try and extort money from my deposit. For damage that I haven’t caused.Disgusting .Long story short if you want a decent experience/customer service /to live in a property that is in line with the human ha oration act 2008 don’t use Seymour’s and don’t rent 47 courtenay road unless you want serious health consequences.
Hi Joseph, thank you for taking the time to provide another review. All of your reviews to date have been taken extremely seriously and used constructively. May we take this opportunity to wish you well for the future and best wishes in your new home.
5/5
From the ‘get go’ Jordan at the Camberley office was so swift, efficient and kind. He quickly matched my needs so perfectly and was on the ball with communications, all my questions were answered. He’s prompt answering calls and questions along with the rest of team at Camberley. Adam was always up to speed with matters too, on Jordan’s behalf. I highly recommend Seymours!!PositiveProfessionalism
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