Trusted Agent profile · Camberley
★★★★★
1,821 reviews across 3 platforms
122 London Road, Camberley, GU15 3TJ
Romans's office in Camberley, at 122 London Road, is rated 4.2 out of 5 across 1,821 reviews on three platforms, including 386 Google reviews rated 4.6.
Every review we hold for the Camberley office, from every platform, shown as written. First names only.
4/5
TrustpilotRomans
Anais payne has been a great help with helping me and my partner secure our flat. She's very quick to answer any questions we've had.We have been with romans since September last year, they have always been professional and helpful.
Dear Nicola, We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
5/5
TrustpilotVery professional
Good, quick service from Saffron, she's a lovely cheerful, helpful person, always returned calls and did everything she could to resolve any questions.Good communication and swift email exchanges. No issues at at all with the lettings team. thank you!
Thank you Cristian! I really hope you love your new home. Saffron
4/5
TrustpilotVery good
Excellent experience except for the move manager or other managers will attend call only once if you make a hundred calls.
Dear VishnuWe are very happy we could provide you with a positive customer experience. We have taken on board on your comments regarding the manager call backs.Kind regardsCustomer Care Team
5/5
TrustpilotSo pleased My Experience to have had Denise Hurn as…
So pleased to have had Denise Hurn as my property manager. Made everything easy flowing and simple.. I was very pleased with the way things where done over getting me a maintenance man so quickly and organised ... Very efficient.
Dear MichaelCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotWas considering transferring properties…
Was considering transferring properties at Romans. Not after dealing with the manager Charlotte. Nasty and clearly has a vendetta. Tried politely serving notice for a contract that runs out in January after dealing with a poor experience from her. Being told I can’t leave even through my contract runs out in January. Wouldn’t even bother.
Dear Sir/Madam, we appreciate your honest feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, email customerrelations@lrg.co.ukKind regards, Customer Relations Team
5/5
TrustpilotSpoke to one of the agents Shannon Cox…
Spoke to one of the agents Shannon Cox ,have to express a very kind and understanding person well prepared and goes in detail to support the new landlord on the board always ready to help and work on a plan immediately thank you for arranging a new tenant.Gunjan.S
Dear Gunjan,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotFirst experiences with Romans
Lloyd has taken us through the initial stages of getting our house to market with a positive, confident approach which has realistically emphasised the strong features of our house. He has been organised and diligent in arranging the paperwork, photographer and the initial listing.
Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!
5/5
TrustpilotGreat service from Chloe Chivakro
Great service from Chloe, she is very helpful, she provides timely and needed assistance and guidance.
HelloCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotHELPFUL AND EFFICIENT
The staff arranged a purchase and a let for me and were extremely helpful. My main contact for the let was Anais Payne who not only provided a very polite and efficient service, but helped greatly with my lack of understanding of use of todays technology.
Good afternoon,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotRomans are the worst letting agent in…
Romans are the worst letting agent in history. Please don't complain, because they won't listen, please don't complain, because they will not listen, please don't complain, because they do not care at all. This useless, child run, organisation needs a huge reality check plus, someone with balls to run it.
Dear Dan We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectatio n in this instance.Kind regards, Customer Care Team
5/5
GoogleI found EVERYONE involved in my house sale and purchase to be so helpful, professional and very understanding of my personal situation. They kept me updated throughout, even helping me fill in paperwork. I would highly recommend Sean and the staff at Romans in Camberley.
5/5
GoogleSold the property at last! We had our ups and downs but the team at Romans were with us all of the way! Fantastic support and always prepared to go the extra mile.
Dear Sharon Matthews Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotHad a viewing recently with Saffron
Had a viewing recently with Saffron, was great, all our questions were answered and the viewing was good
Dear MaxCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Saffron a 5 star rating! Many thanksCustomer Care Team
1/5
TrustpilotRomans have let me down as a landlord…
Romans have let me down as a landlord and also my tenants. I needed to sell my rental property due to a change in my financial circumstances. I asked Romans to let my tenants know before they renewed for another year that I would sell after that year was up. This gave them over a year to find a new place which I thought was important as they have a small child. I told Romans if my tenants didn’t want to rent for another year I would just sell.Romans told me tenants were fine with this, wanted to renew but wanted a different contract with a different break structure. I agreed to this and suggested a one month notice for my tenants to give in case they found something, with me giving 3 months for their protection. I served notice on my tenants in Jan. I then spoke to them directly about the logistics for sale and found out Romans had not followed my wishes to let them know my plans. In fact, they had asked and the letting agent had told them I had no plans to sell. In addition Romans called my tenants to arrange end of tenancy checks before they even had notice issued - someone put it through the door a couple of hours later. I spoke to the lettings manager verbally in office and a week later via email with my concerns. To date I have no response so I’ve had to escalate further within Romans. Incredibly poor service which sadly has caused great stress. Funnily enough I am using a different Wokingham agent to sell my property who is restoring my faith and also being incredibly respectful to my tenants during this process.
1/5
TrustpilotShocking Customer Service.
Romans customer service is absolutely shocking. Communication is awful, they have not replied to my friends email regarding her deposit for a number of days despite this being sent to 4 different people and has been chased on numerous occasions. Her whole experience with his company has been disgraceful and they do not care about customers at all. This is not the first time I have heard of Romans providing an awful service and would not recommend them to anyone!
5/5
TrustpilotHassle free management
I have just sold my flat but throughout the period renting it out Kimberley Garcia Jones has always been a very helpful manager and all in all the management process made things relatively hassle free for me. Thanks.
Dear Adam Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotWorst experience with an estate agent ever!
Recently purchased a property through Romans Basingstoke, and it is the worst experience that we have ever had with an estate agent. Agents at the branch were unhelpful and only favoured the seller. We are so unbelievably pleased to be rid of Romans and will never do business with them again.
Dear CandiceWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
TrustpilotFirst impressions of Romans Aldershot…
First impressions of Romans Aldershot are very good very professional and very likable. Long may it continue. Great with communication
Dear Mrs ECustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
4/5
TrustpilotDonna-Marie Brant is doing a great job
In the last month Donna-Marie Brant of Bracknell branch of Romans replaced Lisa Fazal to manage our property.For years we really struggles with Lisa and our patience were tested to the limit. We complained but got stuck with her. The recent dealings with Donna-Marie make me realize what a good property manager can do. She is ten times better and far more professional. This is what I wrote to her:“Thank you so much. Your assistant is most helpful and we really appreciate your effort & efficiency.RegardsGeorge Li”
5/5
Trustpilotviewing
Today I had a viewing with Saffron. She is one of the best agent's I've seen. She's so kind and really helpful.
Dear DafneCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
2/5
TrustpilotCommunications and contract management was poor
Particularly unhelpful when it comes to contract signature. Contract clauses are unclear, often poorly written a'dnd occasionally added (for a renewal) without any rationale and notification.Communications have also been poor, either borderline harassment (2 SMS in a day) or erratic (not even replying to all when we ask for clarifications with several individuals in copy)
5/5
GoogleIt has been my first time in renting a property in UK. I am so lucky to meet Charlotte Wild from Romans who provided excellent service with a lot of patience and guidance given. The overall experience is amazing, well done Charlotte and Romans Camberley letting team!! Peter WongPositiveResponsiveness, Quality, Professionalism
Hi Peter, We really appreciate your time to give us such positive feedback and to let us know how well we did. We are glad you had such a wonderful experience with us and will be sure to pass your comments to Charlotte Wild and the team at Romans Camberley. Thank you from the Customer Relations Team
5/5
TrustpilotI would like to state how pleased we…
I would like to state how pleased we are with the support and customer care we always receive from Stacey. Without fail, Stacey supports us in the management of our property portfolio. She is always attentive, efficient and a delight to work with.
Good morning,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThe team at Romans is absolutely friendly. All my questions were promptly answered and resolved. I would surely recommend Charlotte and her team for smooth and efficient working. They are highly communicative as well. Very pleased with them. Wishing Charlotte all the best.
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