5/5
TrustpilotExcellent dealings by the agent
Excellent dealings by the agent. Good website and helpful agent. Especially Sam (XianXin Chen) was helpful and prompt with his responses
Trusted Agent profile · Camberley
Romans Camberley reviews
★★★★★
1,821 reviews across 3 platforms
122 London Road, Camberley, GU15 3TJ
Romans's office in Camberley, at 122 London Road, is rated 4.2 out of 5 across 1,821 reviews on three platforms, including 386 Google reviews rated 4.6.
Reviews
Every review we hold for the Camberley office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotDenise Hurn is amazing
Denise Hurn has been great to work with and always available to help, keep up the good work.
1/5
Trustpilot£60 Getting a third party to ID check…
£60 Getting a third party to ID check what a rip off! never been asked previously to need to pay for this as a buyer and no one I know has either. Organise the stop of using Lifetime Legal and refund your customers the money taken for an unjustifiable charge! Our solicitors can prove who we are and the legislation states the ID check needs to be done on completion not at offer accepted stage!Terrible service
2/5
TrustpilotStressful experience
I must mention Romans have some very appealing properties, and I'm sure there are helpful agents out there, but my experience has been quite stressful. I've been actively looking for properties in Bracknell. Initially, I was in contact with an agent via phone and email, but suddenly, she stopped responding. I was genuinely interested in a particular property, but despite sending several emails, I haven't received any response.
5/5
TrustpilotI had an amazing experience with Carly
I had an amazing experience with Carly. She made the move so smooth as was so helpful. Very professional experience.
Agent replied · 24 August 2024
Dear MelanieCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Carly a 5 star rating! Many thanksCustomer Care Team
5/5
GoogleReally good service, renting was a smooth process, particularly Charlotte Wild was very helpful
Agent replied · 16 June 2024
Hi Abdur, we are so happy to read such a great review about The Romans Group and the team at Camberley. We are pleased to read of the exemplary service that Charlotte has been able to provide throughout your experience and we will ensure your comments are passed on. Kind Regards Joe Gilliland Customer Care Manager
5/5
TrustpilotWe have been with Romans for over…
We have been with Romans for over 5years now and it has been wonderful.With Isabella York being our property Manager we have had peace of mind whilst on holiday. We have asked for spot checks to be done whilst away and they have been done, many thanks
Agent replied · 17 June 2024
Dear Charles,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
Trustpilotpretty much dross from the top down
pretty much dross from the top down. I do not advise using this company to manage your lettings. They mishandle nearly every aspect and communication is terrible. Sadly they also do not take complaints seriously and just make excuses... I had to go all the way to the "Property Ombudsman" that upheld every aspect of the complaints that Romans chose to ignore... a 2 year process ! Be warned !
5/5
GoogleVery impressed with Romans Camberley. I spoke to Shona Rogers who helped me by giving me valid advice on rental properties in the area & the procedures and requirements etc. I have already recommended this Estate Agent in particular Shona, who is approachable and professional. Thank you.
5/5
TrustpilotRomans Lower Earley team helped me with…
Romans Lower Earley team helped me with letting of my property recently. The process was straight forward and they found a suitable tenant quickly. Throughout the process I was kept informed and any requests were dealt promptly. It has been very good experience and I will be happy to use their service again.
Agent replied · 17 June 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
TrustpilotMoving managers absolutely fantastic at…
Moving managers absolutely fantastic at communicating and understanding how difficult my move was at the time
Agent replied · 27 October 2024
Dear AnneCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
5/5
GoogleI was atended by Sophie and it was a 5* service. Thanks Sophie
Agent replied · 16 June 2024
Hi Luis Thank you for the 5 star review of our Camberley branch. Its pleasing to hear that Sophie could provide you with a great service and we will be sure to pass your feedback on. Don't hesitate to be in touch if you require anything further. Kind regards Romans
5/5
GoogleI have let my property via Romans for a number of years. I have been very satisfied with the tenants they found and I received excellent customer service. Especially from Charlotte Wild who is very professional, helpful, polite and a pleasure to work with. She answers any correspondence promptly and keeps me updated. I really appreciate her efficient and friendly manner..
Agent replied · 16 June 2024
Hi Angela, thank you for letting us know about your positive experience; I will make sure to pass along your comments to the team at Camberley and Charlotte in particular to make her aware of your gratitude and appreciation due to her support. Our teams here at Romans aim to deliver the highest level of service wherever possible and I'm so glad you have found this to be the case during your time with us as a Landlord. Once again thank you for taking the time to provide us with your feedback its greatly appreciated Kind Regards Joe Gilliland Customer Care Manager
5/5
TrustpilotHighly recommended agency!
To say that I am grateful is an understatement! I am amazed with Amy and how incredibly helpful she was with my accommodation concerns and now I have found the perfect home and I couldn’t be happier.
Agent replied · 17 June 2024
Dear Beatrix ZomilCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotRomans in Tilehurst did a great job
Romans in Tilehurst did a great job. Nathan Paulter and Dan did excellent work making sure everything got done smoothly and efficiently. I appreciate the work the put into my move. I will recommend them to anyone looking for a new place. Great work guys
Agent replied · 17 June 2024
Dear Andrew SemesiCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotBest property manager!
Always so please with the communication and action of Kimberley Garcia-Jones. For years now she’s helped me make sure my flat meets the needs and expectations of my tenants, despite living abroad. This is more of a review of her, and her consistently excellent work! 😁
Agent replied · 17 June 2024
Dear Tom,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GooglePhoned to book a viewing - they were very interested until I mentioned my new born - suddenly he no longer had properties available and was in a hurry to get off phone.. pure discrimination..
Agent replied · 16 June 2024
Dear Martin Paunov, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you. Many thanks, Customer Care Team
5/5
TrustpilotBrilliant service from the team
Brilliant service from the team Every thing you would expect from a professional estate agent Having a large database of potential buyers from not just the local area proved to be key in our sale
Agent replied · 17 June 2024
Dear John KinmondCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotRomans - Tilehurst
Excellent help and support from Steve Chitty, Mark Porter and Nathan Poulter. Felt really secure in the knowledge that we had a team of very professional staff dealing with our issue. Particular Thanks for Nathan, who was always there to talk to and who always provided help support and advise at all times. Nathan showed a lot of patients and understanding of our issue and is a credit to Romans.
5/5
TrustpilotAn outstanding experience
An outstanding experience : we feel that at last we are in the hands of real professionals . Matthew Gullick instantly saw the features of the flat that made it special and gave excellent advice as to the photos to be taken and on price
Agent replied · 17 June 2024
Dear GeoffreyCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotDonna- Marie Brant
I have been working with Donna recently on some maintenance issues at the flat I let out. I have been very impressed with her enthusiasm, professionalism and efficiency. She is always very friendly and cheerful which makes dealing with her a pleasure. Keep up the good work! :-)
Agent replied · 17 June 2024
Dear Ingrid,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
TrustpilotGood Service
I have always found the staff at Romans Bracknell to be very helpful and professional in their approach to their clients.
Agent replied · 17 June 2024
Dear JamieWe are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
5/5
TrustpilotThis has one of the most warm agents in…
This has one of the most warm agents in Reading. I would like to specially highlight Nathan Poulter. As renting a house flat first time, he never frowned or shied away to explain intricacies and bridge the understanding. He is very kind, helpful, empathetic and genuine person.
Agent replied · 17 June 2024
Dear Vaibhav,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotJack was extremely professional
Jack was extremely professional, knowledgable, and his preparation was second to none
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