Romans Camberley reviews

★★★★★ 5/5

Trustpilot

Isabella York was particularly helpful…

Isabella York was particularly helpful during a very stressful three months last year.

Denise · 23 June 2026

★★★★★ 5/5

Google

Izzy has been a wonderful help, talked us through the whole thing in a easy way, updated us all the time, just been a great experience and so helpful

Keely · 16 February 2026

★★★★★ 1/5

Trustpilot

Abrupt

Looking to place a studio apartment on the market. Was put through to a guy called George. He was, in my opinion, very rude and obviously did not want to be dealing with such a small property. When I asked the selling fees, he asked how would I be choosing which agent to go with. When I said, probably the cheapest, he said “It won’t be us then”. Basically that was the end of.

Tracey · 10 March 2026

★★★★★ 1/5

Trustpilot

Avoid this agent, Poor maintenance and unfair deposit claims

This is related to their sub-company moginie james (Roath-cardiff). Negligent service from day one. We reported serious health and safety issues including mould, faulty windows, and broken doors/fencing, yet the agent offered zero assistance. Despite the deteriorating state of the property, they consistently raised the rent. To make matters worse, they provided an inaccurate check-out report that contradicted the initial inventory just to withhold our deposit. Totally unprofessional and misleading, save yourself the trouble and avoid them.

Ali · 16 February 2026

★★★★★ 5/5

Trustpilot

Would recommend in a heartbeat!

I had a small window to secure a property..stressful doesn't even cover it but Tyriq was an absolute lifesaver.

Arianne · 24 April 2026

★★★★★ 5/5

Trustpilot

Exceptional Estate Agent

Exceptional Estate Agent: I have just been to a property viewing, with intent to buy, with Imogen Seymour at Romans. Both I and my sister wanted to share our appreciation for the excellent guided tour, highly informed and genuinely lovely chat we had. We have rented with Romans before for nearly a decade and now house hunting to buy Romans have been standout above other Estate Agents. I don't tend to write reviews but wanted to recognise Imogen for all her help. She was so enthusiastic, compassionate to the seller and agile in managing the multiple viewings with ease. We really felt in safe hands without any pressure and confidence, important to us as we have been shaken by other Estate Agencies and a property purchase that fell through at a late stage. In the future, if we sell a property we will come to Romans first.

Flicker · 2 September 2026

★★★★★ 4/5

Trustpilot

Positive experience with management agent

I was recently a tenant in a property that was managed by Romans.Unfortunately at the end of tenancy , there was a dispute regarding the deposit between landlord and myself.Isabella York who managed property , supported me through this , all the way to the end result.Isabella is professional , knowledgeable in her field of practice. She explained the process (which went all the way to the adjudicator) and kept me updated. If I emailed or called , she would return my calls , messages when she could. I had never been through this process which was quite stressful at times but Isabella was reassuring to me regarding the stages we went through.Thank you !

Yvonne · 10 May 2024

★★★★★ 5/5

Trustpilot

The attempt to market my property was…

The attempt to market my property was quite complex before my meeting with Tim from Romans. I had previously been misled. Tim arrived at my home to provide me with a valuation of my home. The information provided by Tim was concise and informative. A full explanation was given regarding the process from start to finish and I was made aware of my options. I was even given information which had not been previously shared by other estate agents. I am at present extremely satisfied and totally confident with the agreement that I have entered into with Romans, Burnham office. Thank you for the professional approach I have received from all of the staff that I have engaged with to date.

Wendy · 4 May 2024

★★★★★ 5/5

Trustpilot

As a property owner with Romans of…

As a property owner with Romans of Bracknell, I am continuously impressed by the exceptional level of service provided, particularly by Donna, who manages our let. Donna is not only efficient and responsive but also incredibly helpful, always ready to go above and beyond in her role.Her proactive approach and dedication to resolving any issues that arise are remarkable. It’s clear she genuinely cares about the well-being of the properties she manages and ensures that both the tenants and we, as owners, are satisfied with the solutions. Her professionalism and thoroughness in communication make managing our property a much smoother and more reassuring experience.I highly recommend Romans of Bracknell to any property owner looking for reliable and professional property management services. Donna, in particular, is a standout, providing peace of mind that our property is in excellent hands.

MR · 25 April 2024

★★★★★ 5/5

Trustpilot

Fantastic service

I had a wonderful online application for a property to Rent with Romans. The quick responses I was receiving especially from Will and Ninda was exceptional. They listened attentively to my concerns and provided personalized treatment that yielded positive results. Whenever I was not sure about something they assisted giving me clarity on any particular issue. The entire team at Romans displayed a high level of professionalism and made me feel comfortable throughout my application. The communication was just perfect. I highly endorse Romans for their excellent service and expertise.

Joseph · 10 April 2024

★★★★★ 4/5

Google

Since my review below, Samm Hooker from Romans has been in touch and he’s been very professional, helpful, and easy to deal with. I really appreciate the way he handled things, and I think he’s a great example of how Romans or any estate agent should be represented. Original Post. I had a very disappointing experience with Romans estate agents. Their lack of professionalism and basic customer care is astonishing. I had arranged an appointment for a probate sale viewing, only to find out after leaving work early and turning up that they had cancelled it without properly informing me. Instead of calling (despite having given the correct number to someone named “Alphy”, who was quite patronising on the phone), they chose to send an email to my personal account, the laziest and most inconsiderate way to communicate something time-sensitive. I work full time and don’t have the luxury of checking personal emails during the day, so a simple phone call would have saved me significant time and inconvenience. Their excuse was that they “couldn’t get hold of the sellers,” despite the property being clearly empty. This either shows incompetence or a complete disregard for their clients’ time. To top it off, it seems that my contact details were either ignored or never properly updated. This experience showed me that Romans has very poor customer service, little regard for clients, and certainly don’t act with customers’ best interests at heart. I would never use Romans to buy or sell a property. Think twice before using Romans Estate Agents

Nicolas · 13 December 2025

★★★★★ 5/5

Trustpilot

Reece helped me through the process

Reece helped me through the process for completion of the terms of business, even though I had many questions. He was always patience and polite during the (many) issues/questions that I had [even though I might not have been!]. Prior to this, he was very active in offering assistance during my initial enquiries into the rental market. Keep up the professional work for the next stage of finding a tenant for my property. Thank you

Richard · 15 September 2026

★★★★★ 1/5

Trustpilot

Had a terrible experience renting from…

Awful experience renting from Romans West Drayton. I didn't have a working cooker and oven for the entire time during my 5 months of tenancy and many things were broken, including the boiler which broke down about 3 times during my tenancy. At one point I was left with no hot water for days.

MO · 25 June 2026

★★★★★ 5/5

Google

By far the best letting agent in Camberley. Having spoke to all of them:, Romans and in particular Chloe Cundy kept me in touch of properties coming onto the market way ahead of any other agent, where others turned me away saying it was to early to look. Chloe had spent a lot of time finding the right properties that matched my criteria She was always contactable through WhatsApp which was hugely efficient. We found that the perfect place on the second viewing. She negotiated new carpets and fresh paint, I was able to also negotiate on the asking rental price. I’m delighted with my new home, it’s perfect. Once I moved in Chloe followed up and ensured everything was ok, she addressed some small issues like keys not working properly. She came out in person and rectified it straight away. I’d like to thank Chloe and Romas for finding my lovely new home, if I I had to move again, Ink is where I’ll be going!

Fernando · 17 February 2024

★★★★★ 1/5

Google

I rented a property that was managed by Romans for 2 years and if I could give them less than 1 star I would. The day I collected the keys to the property nothing had been done prior to the handover, the professional cleaning and painting hadn’t been done as agreed, the property was so filthy and in such poor condition I was not able to move in until a week later after the cleaning had been done which left me homeless for a week. On the previous tenants check out report it stated further cleaning was required yet this was still not done and I was forced to pay for it. The painting took even longer to be completed and was only done after I went to the camberley office and demanded it be organised there and then as my calls and emails where being ignored. Throughout my tenancy certain maintenance issues either where not resolved promptly or at all, the oven broke and I was left without one for nearly two weeks before a new one was sent. There was no carbon monoxide alarm, the heating was not working when I first moved in either. I spent two years complaining about the fact I was not able to live in the property for the first week due to cleaning not having been carried out requested a refund for this weeks rent and this was never resolved, I never once even received an apology. Never again would I use Romans, absolutely terrible property management (Kim) poor communication and terrible customer service. I recommend everyone avoids at all costs!

Megan · 6 June 2025

★★★★★ 5/5

Google

A massive thankyou to the team at Romans Lettings Camberley (Chloe, Charlotte and Izzy) for all your excellent advice and support in helping me rent my property....WELL DONE !! A special thankyou to Chloe - you have worked so hard in keeping me updated and been very knowledgable on rental issues. A huge thankyou also to Charlotte to your advice on rental requirements, contract rules and new regulations that have come into play - I appreciate all your knowledge and guidance.

Sonia · 13 November 2025

★★★★★ 5/5

Google

Romans Camberley have been amazing during the process of purchasing our first home. So much help and support from start to finish. All staff are very helpful and friendly, in particular Alison who looked after me throughout.

Terasa · 16 September 2025

★★★★★ 5/5

Google

I have a property which is let out and fully managed by Romans Camberley. We recently had a problem where the tenant had put the wrong reference number on the payment, so the money went into the wrong place. Isabella York was so very helpful (as she always is) in finding the payment, and ensuring that it was returned to me. I really appreciate the effort she put into sorting this problem out - thanks Issy!

Jeannie · 18 March 2024

★★★★★ 5/5

Google

I moved into my house last month and would like to extend my heartfelt thanks to Chloe Cundy. Chloe is exceptionally good at her work and was incredibly helpful throughout the entire process, from choosing the property to moving in. Thank you so much, Chloe, for being such a supportive person. I wish you all the success and the very best in your endeavors. Thank you, Jatin Falwaria

Jatin · 25 July 2024

★★★★★ 5/5

Trustpilot

A great company with very efficient staff

A great company, with fantastic super efficient people who work to ensure buying a house as stressfree as possible.Special thanks to Ben who worked so hard to iron out all the problems we were having. Also thank you Jay who showed us around the property and dealt with our queries.Nice send off at the end, where Ben and another member of staff greeted us and gave us a gift.Would highly reccommend this Estate Agents.

Anne · 2 April 2024

★★★★★ 5/5

Google

I wanted to take a moment to express my sincere appreciation for the exceptional support provided by Chloe Cundy during my recent move. Over the past month, Chloe has demonstrated outstanding professionalism, attentiveness, and clear communication throughout the entire process. Anyone who has the opportunity to work alongside Chloe will undoubtedly benefit from her dedication and expertise. She is a credit to the team, and I would rate her efforts as 10/10. Alan Robins

Alan · 13 December 2025

★★★★★ 5/5

Trustpilot

Very helpful

Khim is the man for anything you need in help for the properties 👍

Lets · 23 March 2026

★★★★★ 5/5

Trustpilot

Mark Porter was very informative

Mark Porter was very informative, efficient and professional at all times.

Stewart · 13 April 2026

★★★★★ 5/5

Google

Excellent service. Chloe is very responsive and accommodating. She answers our query on time.

Nars · 19 March 2026