Trusted Agent profile · Camberley
Verified
★★★★★
135 reviews across 2 platforms
147 London Road, Camberley, GU15 3JY
Part of Belvoir, see every office.
Belvoir's office in Camberley, at 147 London Road, is rated 4.5 out of 5 across 135 reviews on two platforms, including 119 Google reviews rated 4.6.
Every review we hold for the Camberley office, from every platform, shown as written. First names only.
1/5
allAgents"Really unpleasant experience..."
Really unpleasant experience with Belvoir Camberley this week. Contacted them to enquire about a property to let and found the staff member I spoke to extremely rude and uninterested. Having now read previous reviews it looks like a lot could be learnt about effective customer service. It's horrible to be spoken to in such a way when you are simply looking for a new home. Avoid - there are far better agents in Camberley.
5/5
GoogleAs a landlord I have used Belvoir camberely exclusively since 2006. During that time I have never had a single complaint about any service they have provided me. I initially used their tenant find only service but over the years I have also used their part managed and fully managed service. They also helped me sell the property. They understand the concerns of a landlord and have consistently given good advice. They have always managed to find me tenants quickly with virtually no void periods in between. All members of the team have always be friendly, courteous and professional. 100% recommendation for any landlord.
1/5
GoogleBEWARE. This agent is not honest. My wife was told that if she gave cash to Leah then offer will be accepted. We refuse to do this as not ok. Will be reporting.
Hello Marcin, I am so sorry that you had that experience. This is not behaviour that we would ever have tolerated. Leah no longer works in the business, but I still want to explore your experience and look to resolve the matter for you. I would be delighted if you could contact me directly - please email s.hood@belvoir.co.uk. Thanks, Sarah Hood, Area Sales and Lettings Manager
5/5
GoogleThe staff were super helpful and went above and beyond to help with a rental holiday home we own providing detailed advice and rental figures from low to high season.
Thank you so much for your review! It was a pleasure to help you! 🏡 🌟 …
5/5
GoogleThe team at Belvoir in Camberley (in particular Rhian & Amy)are most helpful and go above and beyond taking responsibility and seeing things through to the end. If you are thinking of renting your property I highly recommend them.
5/5
GoogleAmazing service throughout the whole process of renting our flat. Rhian has been amazing and gone above and beyond to ensure everything was ready for our move in date. Can't recommend Rhian and the team at Belvoir highly enough.
5/5
GoogleSince dealing with Rhian Williams at Belvoir Camberley the property management of my HMO has much improved. Rhian always provides feedback, communication is good and I am now more confident in Belvoir to continue to look after my property.
5/5
GoogleI recently had the pleasure of working with Sarah from Belvoir while searching for a new home, and I must say that my experience was exceptional from start to finish. Sarah promptly met me at the property. Her professionalism and knowledge was immediately apparent as she guided me through the flat, providing detailed information about the features and amenities. Thanks very much to Sarah and Belvoir for helping me secure my new home.
5/5
GoogleBelvoir is an absolutely professional and efficient management agency. They have a very 'can do' approach and nothing is too much trouble for them. Their full management option is highly recommended ....they really do deal with everything from finding new tenants to sorting out cleaning/ plumbing/decorating etc. I have worked with them for a number of years and am very happy to continue to do so. Two years later Belvoir is still a great company to work with....totally professional. Raewyn now manages the company and is extremely efficient . She also has a great team to work with. Could not praise them enough.
Thank you very much Ann for your positive review, it means a lot to us!
5/5
GoogleHighly recommend Belvoir, those are one of the best agent in Farnham. Amazing service, friendly team and very easy process for application. Very happy with service provided. Many thanks to Leah Sims.
5/5
GoogleI really want to appreciate the services of Belvior camberley especially Rhian. They are really professional. I really recommend them if you need a reliable estate agent to handle your business.
5/5
GoogleSarah has been exceptional in handling my million and one questions. I couldn't ask for a better representative to showcase my property to a potential seller, and her perseverance has really paid off. Thank you
5/5
GoogleSarah at Belvoir went above and beyond to support us in our purchase of a property. She paid attention to detail and followed the process all the way. She made sure to keep us up to date at every step. We are grateful for her dedication and her help throughout this journey. We would definitely use this company again and we would recommend Belvoir to anyone that wants the job done efficiently.
5/5
GoogleI have used their service and I would highly recommend them. Their service is top notch. Best in Town..
Thank you Tamanna for your great review! 🌟 …
5/5
GoogleRhian was very helpful in the run up to completion of tenancy requirements and seeking new tenants to make up for an earlier than planned end of tenancy. She provided excellent customer service
5/5
GoogleShannon is fantastic, made the process nice and easy for the new house. Everything has been very prompt and nothing is too much trouble. Thank you again for all of your help.
5/5
GoogleI found Sarah and her team incredibly helpful, supportive and proactive both in the recent sale if my flat and prior to that as the lettings agent.
5/5
GoogleGreat people to deal with. Especially Rhian, she has always made me feel at ease when dealing with my house issues. Well done
5/5
GoogleRhian was very helpful and professional while conducting our move.
Thank you Andrew, this feedback is so important to us. Thanks for taking the time to write to us on this.
1/5
GoogleExtremely disappointing. My tenants moved out because the flat was in such a poor state of repair they were concerned for the health of their child but Belvoir had not passed any of these issues on to me. I would have been happy to have them fixed but for some reason they didn't agree. I have changed agency and will not use them again.NegativeProfessionalism
Dear Mr Isaacson, I am aware that your property was managed by a previous franchisee of Belvoir Camberley and the issue you had with the service was in around 2018. Just prior to you changing agent you raised this with the new owner, who had been unaware of the issues previously. We are sorry to hear that you had a bad experience with the previous owner, but would also assure you that this is not something that would happen with our current team. We would always work with Landlords to arrange any works needed as soon as possible, and we do regularly speak to landlords on any maintenance raised. We have in the last few years also implemented an online reporting system for all tenants to report any issues and submit photos 24 hours a day. This system allows us to ensure that an accurate record is held and can be referenced. The log of all these reports is stored and kept for 5 years. This way a full clear report can be provided to landlords with all evidence and recommendations for any works required. I'm sorry and disappointed that you felt you needed to post a negative review after such a long time, especially after the team have worked hard on all the measures that we have put in place over the past few years.
5/5
GoogleExcellent. Belvoir found us a very nice tennant . The team are all very nice & helpful especially Katie who we had most contact with .
Wow, thanks for the 5 STARS Rosie :)
5/5
GoogleWe have had a great experience with Belvoir- Shannon has been amazing and has gone above and beyond to help us with our purchase.
5/5
GoogleShannon and Phil at belvoir recently sold my rental property in fleet. They were brilliant constantly keeping me updated, giving advice on offers - BIG thanks you made what can be a stressful experience easier. Thanks to the belvoir team.
Ah thanks Denise, it was an absolute pleasure looking after you with the sale of your home.
5/5
GoogleWow what an amazing experience to move with belvior, We were put off by moving in the past with previous companies but a five star review is definitely needed from start to finish we have felt professionally looked after especially from Rhian Williams absolute star thanks again belvior we love our new house
Fantastic! Thank you so much for giving us 5 stars. It makes all the work we do, so worth while. Thank you so much!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Belvoir's Camberley office has 135 reviews across two platforms: 119 on Google, 16 on allAgents.
Belvoir Camberley is rated 4.5 out of 5 across all 135 reviews, and 4.6 out of 5 on Google from 119 reviews.
Belvoir Camberley, 147 London Road, Camberley, GU15 3JY.
