Trusted Agent profile · Camberley
Verified
★★★★★
136 reviews across 2 platforms
147 London Road, Camberley, GU15 3JY
Part of Belvoir, see every office.
Belvoir's office in Camberley, at 147 London Road, is rated 4.5 out of 5 across 136 reviews on two platforms, including 120 Google reviews rated 4.6.
Every review we hold for the Camberley office, from every platform, shown as written. First names only.
5/5
GoogleI have used Belvoir for the last 18 months for the letting of my 3 properties and I cannot rate them highly enough. Shannon makes the entire process stress free. 10/10
Thanks Sara for the 5 STAR review. These are so important to us as a business and to us as individuals. Thanks again :)
5/5
GoogleThe Belvoir lettings team has been excellent. They are proactive and have provided us with reports of our properties, complete with photos. They have responded quickly to any questions and issues and have always been on the ball.
5/5
GoogleAbsolutely fantastic service. I gave Simon a property to sell which could have been difficult for most agents, but not for him and his team! They brought a number of great buyers to the property and had lots of offers to consider in a short space of time. Agreed an offer within 21 days of going live and should be exchanged/ completed within 40 days. Thank youPositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleWould give them no stars if I could. Poor customer service, rude sales manager with underhanded tactics to drive up sale price. The kind of agents you want to stay away from.
1/5
allAgentsMy partner has been dealing
My partner has been dealing with Teresa reference a couple of issues with a neighbours property which is fully managed by Belvoir on the landlords behalf. One of the issues was reported in November which has caused damp in our garage and there has been no progress or responses received despite being chased on more than one occasion. Being a landlord myself I can only say I'm less than impressed with how this has been handled if its a reflection on how other issues are also managed. I wouldn't recommend Belvoir to anyone I know and I wouldn't use them for any of my own properties.
1/5
allAgents"Awful service from a frankly..."
Awful service from a frankly rude set of staff. Firstly, when we moved in the toilet seat that was fitted was too small and therefore hanging into the middle of the toilet, when the landlords friend came round to check the property, she even asked why the toilet seat was too small for the toilet. The toilet seat, naturally, snapped after a few days and we emailed 5 times in order to get this problem resolved, but were ignored each time. They then charged us £60 for this after we vacated the property!? Secondly, we were also charged £60 for a hook that has fallen out of the wall and the incompetent person who put it up drilled the holes way too big and did use any plugs!? what do you expect? And still we were charged. After paying £260 with Belvoir to get the flat cleaned in order to meet the check out requirements, they then charged us £120 mysteriously for rubbish left in the flat and then would not tell us what the rubbish was and was extremely patronising on the telephone as if they were laughing at us. They are useless as a letting agent. The staff are rude and incompetent and literally only care about cutting costs and taking you for as much as they can get! Please do not use this letting agent!! Reviews speak volumes and each negative one is saying the same as me. AVOID
5/5
GoogleBelvoir themselves really great agency. Rhian however is fantastic! Really supportive, happy to answer any questions and went out of her way multiple times to help us out! Really recommend.
5/5
allAgentsMy wife and I had almost
My wife and I had almost given up on finding a suitable property in the area. We had heard from other agents that the market was extremely fast moving and every time we booked a viewing they were being cancelled prior to the appointment because they had already been let, despite being told we were the first to be viewing it. We went into Belvoirs office and told them of our bad fortune when they advised that they were just about to take a new property onto the market but only had a few photos. They were not able to start viewings for a week because the landlord was doing works to the house but they went out to the property that day to take some more photos just so we could see exactly what it was like. Not wanting to lose it we asked if we could put down a holding fee before we went to see it. We were told that this wasn't their preference as they wanted people to be sure before they committed but would speak to the landlord again to see if they could get a one off viewing. Because the property was close to the agents own home they managed to get us in for a late viewing which was convenient for us as we both work in London. We have just moved into the property and couldn't be happier. Friendly agent, good processes and most importantly, honest and helpful. Thanks Belvoir
5/5
allAgents"My wife and I had almost..."
My wife and I had almost given up on finding a suitable property in the area. We had heard from other agents that the market was extremely fast moving and every time we booked a viewing they were being cancelled prior to the appointment because they had already been let, despite being told we were the first to be viewing it. We went into Belvoirs office and told them of our bad fortune when they advised that they were just about to take a new property onto the market but only had a few photos. They were not able to start viewings for a week because the landlord was doing works to the house but they went out to the property that day to take some more photos just so we could see exactly what it was like. Not wanting to lose it we asked if we could put down a holding fee before we went to see it. We were told that this wasn't their preference as they wanted people to be sure before they committed but would speak to the landlord again to see if they could get a one off viewing. Because the property was close to the agents own home they managed to get us in for a late viewing which was convenient for us as we both work in London. We have just moved into the property and couldn't be happier. Friendly agent, good processes and most importantly, honest and helpful. Thanks Belvoir
5/5
GoogleSarah found us a tenant within a couple of days, and the service and communication since has been fantastic. Would recommend if you have a property to let !
5/5
GoogleShannon at Belvoir has been incredibly helpful over the last couple of days, we very much appreciate her knowledge and resourcefulness
Thanks for this positive feedback, it's so important to us so we're so pleased to hear we could help.
5/5
GoogleThis is the second time I have used the services of Belvoir to rent a property. On both occasions I have been very happy with their efficiency and professional manner and have no hesitation in recommending them.
Hi Debbie, Thank you so much for taking the time to write us a review. It's always a pleasure!
5/5
allAgents"I am a buy to let property..."
I am a buy to let property investor and I have just completed on my 9th house. Belvoir were very helpful but more importantly had the knowledge needed with regards to rental yields and a realistic valuation that was not over priced just to win my business. Gareth reassured me with his in depth knowledge and offered to pre market the house after exchange so we could minimise our void period. Very smooth.
5/5
allAgentsI am a buy to let property
I am a buy to let property investor and I have just completed on my 9th house. Belvoir were very helpful but more importantly had the knowledge needed with regards to rental yields and a realistic valuation that was not over priced just to win my business. Gareth reassured me with his in depth knowledge and offered to pre market the house after exchange so we could minimise our void period. Very smooth.
5/5
Googlemany thanks once more - yet another excellent smooth and managed tenant change with no loss of rental and finding and checking really great sounding tenants
Thank you so much for your kind words John, we do pride ourselves on finding suitable tenants.
5/5
GoogleLovely experience with Amy Meades, as she was able to resolve a pending issue ASAP. Excellent communication and experience.
5/5
GoogleExcellent service throughout. Friendly, reliable and professional approach to business. I would have no hesitation in recommending Belvoir.
Hi David, Thanks for taking the time to write us this review. We are really pleased to hear that you are happy with the service that you have received. It's always a pleasure!
5/5
GoogleA pleasure dealing with this company. They are efficient, friendly and diligent to the work they carry out
Thank you for this lovely review Heather! We really appreciate it, and it's good to know when we are getting things right! We look forward to speaking to you again soon.
5/5
GoogleFantastic service, really friendly estate agents with a really smart and helpful work ethic.
2/5
GoogleBeen with this agency for while. Service is adequate.
Hi Zaka, Thank you for taking the time to write us a review. We'd love to speak to you to find out how we could improve, as we want you to feel happy with the service you receive. Could you give us a call or email please.
5/5
GoogleFantastic, professional and excellent service.Thank you.
Thank you for this lovely review Nader! You are very welcome.
5/5
GoogleBrilliant service all round highly comprehensive service selling my house and letting my flat 👍 …
5/5
allAgents"I found the staff to be very..."
I found the staff to be very helpful and nothing was too much trouble. Ultimately though they rented out my house for me for a good price and to a good tenant. Could not fault them.
1/5
GoogleThe lettings staff are rude, disorganised and inconsiderate. Avoid.NegativeQuality, Professionalism
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