Trusted Agent profile
★★★★★
108 reviews across 1 platform
1 St. Fagans Street, Caerphilly CF83 1FZ
Diamonds's Caerphilly office at 1 St. Fagans Street is rated 3.0 out of 5 across 108 reviews on 1 platform, including 108 Google reviews rated 3.0. Checked 9 October 2026.
Every review we hold for the Caerphilly office, from every platform, shown as written. First names only.
5/5
GoogleI am a tenant of diamonds rented first time from them December they sorted a few issues straight away they are a fantastic team and reply asap and very friendly thank you diamonds I am looking forward to being your tenant for years to come
5/5
GoogleTeam at diamonds have been great throughout our tenancy, always prompt and quick with responses or issues. Highly recommended 👍 …
1/5
GoogleAvoid like the plague, they are quite happy to take your money and leave their rouge slumlords unchecked, Rude and unprofessional agents how have lied to my face, they absolutely love to throw their hands in the air and say 'we can't do …
5/5
GoogleRe: Jack Caswell Sales negotiator. Firstly, A well deserved congratulations to you on achieving a buyer for us yesterday and being able to negotiate a satisfactory sale price all within a week 👏 well done 👍 you deserve a tap on the back young man. We are pleased to say how professional you have managed our sale to-date. We also believe that a lot of your sale success is certainly down to your approachable friendly, remaining professional, well presented personality. Both the seller and the purchaser feel at ease with comfort and feel they are getting a personal 1 to 1 negotiator / advisor. This review is given without predudice and based on personal experience. 👍
1/5
GoogleBefore you sign to rent a property the office staff promise you all repairs and problems will get done immediately. NOT SO. Very poor sevice. Knowing what I know now I would never have used them in the first place. When you 'phone the office about a query or problem do not expect a 'phone back from them. You will not get one. I rated them 1 star, I would have preferred to give them a rating of 0 star. Very poor firm indeed in my opinion.
1/5
GoogleA useless "Managment" Company. Our house has been bit by bit falling apart for years, we have raised so many issues and none of them get fully fixed, just patched up, the lastest was a showerscreen that again wasnt fixed just patched up, which then in turn fell onto my foot, when I called them to complain and get it fixed they were rude and uncaring and said they cannot force the landlord to actually fix things, this was 3 weeks ago, and gues what my shower screen is still on the landing! AVOID AT ALL COSTS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
1/5
GoogleDone nothing in a property I rented for 3 years I had to flush the toilet in the property with a bucket of water for 18 months also I had no working hot water tap in my kitchen sink and the bathroom was dripping with damp when I left the property cause of the terrible conditions they refused to pay my bond back this company don't care because they haven't got to live in some of the propertys they rent all they care about is theirselves nightmare of a company
1/5
GoogleDiamonds have an infuriating habit of listing properties online that are nowhere near ready to be viewed or applied for. It makes property searching a lot harder than it needs to be with countless hours researching potential properties that …
1/5
GoogleI’ve had a very bad experience with this estate agency. Please avoid if possible
5/5
GoogleLydia was incredible. She knows what she's talking about and has a great manner. Highly recommended.
5/5
GoogleWe instructed Diamonds to sell our property and we can't thank them enough for getting the job done in particularly difficult circumstances. They were very professional and proactive throughout the whole process and always kept us updated. They provided competitive rates and we were very pleased the with the overall Service and would highly recommend. Thank you to all of the Team.PositiveResponsiveness, Quality, Professionalism
1/5
GoogleReaching out all the time for a viewing for houses to let. They keep sending the form automated to fill in about my details and then not getting back to me! And I'm definitely not a red flag when it comes to letting!
1/5
GoogleVery unprofessional and rude staff. Rather unhelpful when it comes to property enquires to let. They do not take the time to read emails correctly and are rather affrontive on the phone, I would not recommend business with this estate agents.
5/5
GoogleMoving house is very stressful but Diamonds looked after us throughout the process of selling and buying. A very professional friendly and efficient group of people that genuinely care and want to help as much as possible. Dealt with all our questions quickly and thoroughly. I would highly recommend Diamonds if you are thinking of moving house. Many thanks everyone in the team
1/5
GoogleNever trust these people .. I rented from these, and the promise too repair if needed, during my stay over two years I asked for help from them and no help ... I understand it's not their fault , but I think they should check on each landloads and landladies before taking on the propties ,and letting out too tantants
5/5
GoogleFab letting agency. Very professional and kind, big thanks to Tina and Dean.
5/5
GoogleOver a period of three years I instructed Diamonds to manage the rental of my property and subsequently manage the sale. I found the team to be supportive and patient providing me with frequent updates and the perseverance to nudge when required. I would have no hesitation in recommending Diamonds for all aspects of sale and rental.
1/5
GoogleDiamonds never got back to me, I enquired about 2 properties and filled out the form, waste of time. …
5/5
GoogleHave been to view a number of properties in the Caerphilly area with Jack from the office. He provides a great service, obtaining extra info as requested, as he shows you around the properties he provides clear and valuable information regarding them. Very friendly and a pleasure to deal with.
1/5
GoogleWe required an available rental at short notice, willing to pay outright and view asap. Staff was unhelpful and seemed to lack any drive for getting things sorted
5/5
GoogleVery professional amazing customer service nothing to much trouble always returned my calls never left me wondering what was going on if I could score them higher than a 5 star I would have. I would recommend them to anyone Awsome . And once again thank you all at the Caerphilly branch
4/5
GoogleHaving used other letting agents for our property in Caerphilly, these guys (and girls) have been the most professional by far. They have communicated and acted fairly for both us and our tenant on a number of issues. if I had other property in the area I would let it through Diamonds.
5/5
GoogleReally excellent service. Andrew and Lydia did a great job or marketing and referred me to an excellent Conveyor. All in all a swift and smooth experience.
5/5
GoogleHave been to view a number of properties in the Caerphilly area with Jack from the office. He provides a great service, obtaining extra info as requested, as he shows you around the properties he provides clear and valuable information regarding them. Very friendly and a pleasure to deal with.
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Diamonds's Caerphilly office has 108 reviews across 1 platform: 108 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
Diamonds is rated 3.0 out of 5 across all 108 reviews, and 3.0 out of 5 on Google from 108 reviews, checked 9 October 2026.
Diamonds, 1 St. Fagans Street, Caerphilly CF83 1FZ.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.