Every review we hold for the Caerphilly office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleMade direct contact regarding community opinions and will be updating our review over the coming days,
Lunacare · 13 November 2019
Agent replied · 11 November 2024
Dear Mr Thomas, Please could you contact us on 02920 888400 as we have not received a formal complaint from yourself, We would be more than happy to discuss your issues. We have been successfully trading for nearly 40 years and customer service is our priority. Thank you, Diamonds UPDATE APRIL 2018: Dear Mr Thomas, We have noticed your recent review update of our firm, we offered to discuss your issues 6 months ago when you first posted a review, however you have not been in touch. Your slanderous and libel comments continue, but we are yet to receive a reason/complaint as to what your grievances are. Please contact us on 02920 888400.
★★★★★ 1/5
GoogleMade direct contact regarding community opinions and will be updating our review over the coming days,
Lunacare · 13 June 2019
Agent replied · 11 June 2024
Dear Mr Thomas, Please could you contact us on 02920 888400 as we have not received a formal complaint from yourself, We would be more than happy to discuss your issues. We have been successfully trading for nearly 40 years and customer service is our priority. Thank you, Diamonds UPDATE APRIL 2018: Dear Mr Thomas, We have noticed your recent review update of our firm, we offered to discuss your issues 6 months ago when you first posted a review, however you have not been in touch. Your slanderous and libel comments continue, but we are yet to receive a reason/complaint as to what your grievances are. Please contact us on 02920 888400.
★★★★★ 5/5
GoogleDiamonds sold our property and were amazing from start to finish. Our advisor was Jack and he was fabulous, I would recommend him highly to anyone. All staff in the office were helpful and nothing was ever to much trouble. Brilliant service.
Trystan · 13 June 2019
★★★★★ 2/5
GoogleDo not use this company, I have seen a friends house left in a terrible condition, Diamonds didn't care about her or her house. The staff are rude,lazy and don't care They say sorting is wrong with the property and then pocket the cash!
Stay away!!!!!!!!!!!!!!!!
Hannah · 14 June 2013
★★★★★ 1/5
GoogleAbsolutely useless....promises promises...never kept them...would not recommend these to anyone!!
Howard · 13 June 2018
Agent replied · 11 June 2024
Dear Mr Price, We have tried calling you this morning and emailed to discuss your complaint, please contact us on 02920 888400. Thank you
★★★★★ 1/5
GoogleWould never use again nor recommend to anybody.
Gemma · 13 June 2018
Agent replied · 11 June 2024
Dear Gemma, We have tried to contact you to discuss your review as we would like to find out what the complaint is about. Having looked in to your case it looks like the issue you may have is down to the Landlord's decision and not that of Diamonds. Please call me on 02920 888400 and we will discuss the matter further. Thank you, Andrew Jenkins, General Manager of Diamonds
★★★★★ 1/5
GoogleWouldn’t even give them a single star I work with Pobl housing and I see how bad conditions they tenants live in
Emma · 12 June 2022
★★★★★ 2/5
GoogleWebsite needs UPDATING..should be open on a SATURDAY..but the answerphone says the office is now closed...not very PROFESSIONAL..
TONY · 12 June 2022
★★★★★ 1/5
GoogleI have contacted this company by email and telephone over the past two weeks but am still awaiting any form of response.
Annie · 12 June 2021
★★★★★ 1/5
GoogleTried with several properties with diamonds and not they never got back to us even after follow up phone calls
James · 12 June 2021
★★★★★ 1/5
GoogleRating only, no written review.
Becky · 2 April 2026
★★★★★ 5/5
Googlegreat friendly staff bean renting from them for over 15 years and have seen them bend over backwards to help us even when the landlord has been uncooperative
TheLowten · 13 June 2018
★★★★★ 1/5
GoogleVery disappointed never call you back after leaving telephone messages or emails
Michelle · 12 June 2022
★★★★★ 3/5
GoogleDiamond's were satisfactory although the property wasn't what we were looking for
Steve · 12 June 2022
★★★★★ 5/5
GoogleGreat communication from start to finish. No faults what so ever. Very pleased with the service we receivedPositiveProfessionalism
Valley · 12 June 2021
★★★★★ 1/5
GoogleAppalling service, repairs never get sorted. Complaints palmed off. Demand rent but don't get vital repairs sorted? Joke of a letting agency. Would avoid at all costs.
Richie · 13 June 2017
★★★★★ 1/5
GoogleNoo very friendly on the phone, very poor customer service, after having one conversation with a lady, I do now want to use this agency.
Danielle · 13 June 2016
★★★★★ 5/5
GoogleFriendly and helpful staff! They are quick to respond to any queries and will get issues resolved with landlords quickly and efficiently.
Stephanie · 13 June 2018
★★★★★ 3/5
GoogleJim doesn't fix it... Diamonds do.... Eventually...
M0NK3Y · 12 June 2022
★★★★★ 4/5
GoogleOnly looked online seems to be ok
Margaret · 12 June 2022
★★★★★ 1/5
GoogleBad attitude (not everyone) must not communicate with each other. Different information off different people there. Not very helpful at all.
Jessica · 13 June 2016
★★★★★ 5/5
GoogleJust moved into my new house and Diamonds lettings team were fantastic. Would definitely recommend them. Five stars. X
Julie · 13 June 2018
★★★★★ 1/5
GoogleRating only, no written review.
Emma · 16 October 2025
★★★★★ 5/5
GoogleAmazing food very polite staff
Ben · 12 June 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
