Imagine Bushey reviews

★★★★★ 5/5

Google

Absolutely Great service with speed. When I called to view the property, Daniel efficiently arranged the viewing for the same day. The best thing is they have a very good partnership with solicitors and mortgage experts that really makes the process seamless. Daniel has been on top of the process with putting my offer forward and getting it accepted just within 1 working day. I highly recommend. Thank you very much Daniel.PositiveResponsiveness, Professionalism

Pratik · 22 June 2022

★★★★★ 5/5

Google

Our decision to start the 'House hunting' process was very spontaneous and Imagine played a significant role helping us to find the right property. Having limited time for viewings they enabled us to see loads of properties within couple of days scheduling and timing it all to perfection. Massive thank you to Alex, our agent who was extremely helpful and professional, responding to our queries rapidly and always ready to answer additional questions. Highly recommended 😊PositiveResponsiveness, Quality, Professionalism

Karolina · 28 August 2021

★★★★★ 5/5

Google

Have had a very positive experience selling my property with Imagine (Watford branch.) Jason was amazing throughout the process. His excellent communication, advice and professionalism made the journey so much easier. Have rented my property with the Lettings Team for several years and would highly recommend both the sales and lettings team at Imagine, Watford.

Sarah · 24 November 2023

★★★★★ 5/5

Google

I would like to praise Carl Giacone with his help in contacting his colleagues in the Watford branch to put my house on the market, and for encouraging me to sell. My house was sold to the first person viewing. Carl also gave me advice when it came to using your solicitors and he put Paul your mortgage adviser in touch with me too. Carl also helped advise me on placing an offer on the house I am in the process of buying. Thanks Carl

Nancy · 22 June 2020

★★★★★ 5/5

Google

I’ve never written a review until now but credit where it’s due. Oliver in the Lettings team was fantastic to work with. I was very specific with what I was looking for. He understood my criterion and worked tirelessly to ensure I got the perfect property for my family. Unfortunately it’s not a given when working with EA’s that you’re going to get great service so when you find it, I’m happy to shout about it. Thank you Oliver and here’s to a long-term relationship with Imagine!

Anthony · 22 June 2020

★★★★★ 5/5

Google

Very pleased with friendly and prompt service. There were some offers made within a few days of going on the market at the asking price one of which which was accepted. Amir the agent said there was a lot of interest in the property and he kept us informed of progress up to the time the offer was accepted. Following that the friendly admin team provided us with updates and were very co-operative when we needed to communicate with them right up to completion earlier this week.

Peter · 22 June 2020

★★★★★ 5/5

Google

Professional and helpful team at Imagine(Bushey) especially Oliver! We are not the type that leave reviews but on this occasion we felt that it is only right to let the Imagine team(and everyone else)know that an individual like Oliver is a great asset to your firm and it is one of the best estate agents around in town. He was quick to respond to any enquiries we had and also guided us through the whole process. Friendly, professional, and a positive man you are, Oliver!! Thank you!!

MrSuupaman · 22 June 2020

★★★★★ 5/5

Google

Mark and his rental team at the Bushey branch, are very professional and provide great support and advice when renting out property. They work quickly and quietly to get you vetted tenants and rented my place out within 24 hours of registering on their books. I first spoke to Mark and his team 2 years ago and he waited patiently until I was ready to take the next step. Marks knowledge is invaluable and he is the go to expert on property rentals. In a climate where there are temptations to run rentals on line independently, these guys work really hard to demonstrate their worth and it’s fully justified in my mind. A great service by a great team.

Suzie · 22 June 2020

★★★★★ 5/5

Google

An absolute excellent service. There is not a bad word to be said about our experience with Imagine. Especially Oliver, I enquired about a property, he contacted me that day and we arranged a viewing that afternoon. My partner and I loved the place and registered our interest right away. The process wasn’t straight forward as there were obstacles placed in our way through no fault of Imagine or the landlord, but through Oliver’s hard work and help, and through the flexibility of the landlord, we were able to complete everything and got our place. Everything went so well, from the first viewing to the picking up of the keys. We cannot thank Oliver and the Imagine team enough, not forgetting the landlord. It was a five star experience and would most definitely recommend them. They also do an excellent concierge service who have also been very helpful with the setting up of bills/broadband etc. Thank you so all so much!

Ben · 22 June 2020

★★★★★ 5/5

Google

Although we did not use Imagine estate agents as we are not local, my partner and I dealt with Paul, one of the mortgage brokers at Imagine as we had been let down by our local broker. He was great throughout the whole process and kept me up to date the whole way through. Highly recommend and if we could give more than 5 stars we would. Lovely guy who is extremely professional and reliable. Thanks again for such a speedy response! Sarah and Cat

Cat · 22 June 2020

★★★★★ 5/5

Google

Imagine are a great estate agents! We were previously with Purple Bricks and spent years trying to sell our house (not exaggerating). We then decided to try another estate agents and met with 3 including Imagine. Brian from the Bushey branch came to chat with us about the value of our house and their services; he was honest and open from the start about the value of our house and the current market situation which is why we chose them. They sold our house within a couple of months but even before we had an offer we had many more viewings than with Purple Bricks (who are utterly useless.. our estate agent Josh was good but overall a waste of money). The post sale service from Laura was excellent. She kept us informed on a weekly basis what was happening, even if nothing had progressed, so I never had to chase them for an update, which was something I'd never experienced before. Everything regarding the sale of our house went through smoothly and quickly. I wouldn't bother with the concierge service however. I want to say another thank you to Carl and Brian again at the Bushey office because even after they had sold our house and everything was finished they helped us make an offer on the house we are currently buying. Carl was very happy to help with our onward purchase and he looked at the intended house and gave me advice on what offer to put in. We have ended up getting a great deal on the house which we would not have got anywhere near if it wasn't for his advice. Overall Imagine have really impressed me with their service, going above and beyond what I expected and have made this stressful time a lot easier. Thank you! Sam, John and the little ones!

Waterbeara · 22 June 2020

★★★★★ 5/5

Trustpilot

I mainly dealt with Katie once we had…

I mainly dealt with Katie once we had accepted an offer on our property. She was honestly amazing. Responded to my emails quickly, picked up the phone when needed and kept me updated. Things were a little touch & go with the buyer at times, Katie was amazing at keeping me calm! We managed to exchange and complete within 3 months, which I think is amazing in the current climate! Thank you so much! x

Dionne · 13 June 2024

★★★★★ 5/5

Google

Lettings Negotiator, Rosie Whitaker, has done an exceptional job. Her dedication and professionalism have helped me at all times. The process of renting a house for a foreign person in the UK is very complicated, and she has been able to guide me very effectively. Rosie Whitaker is a great real estate agent, and I highly recommend her if you are interested in renting a property around Bushey.PositiveResponsiveness, Professionalism

Rafa · 22 June 2022

★★★★★ 5/5

Google

Amir Abassi was amazing throughout our house sale with Imagine. He went above and beyond to get everything over the line for us, including regularly liaising with the agent we were purchasing through and our buyer's conveyancing company to ensure everything tied together. Carl and David were also superb. They kept us regularly updated, were always on hand to chat over the phone and have expert local knowledge. Would highly recommend Imagine.PositiveResponsiveness, Quality, Professionalism

Hazel · 28 August 2021

★★★★★ 5/5

Google

Having previously been with 3 other agents I can honestly say Imagine knocked them out of the park regarding the selling of the property. Initially having Brian round for a quick meeting, it became clear that the others had over valued hence remaing unsold without even a sniff of an offer. After receieving a bit of tough love he got me onboard and the veiwings came rolling in immediately and was notified straight away with feedback from the potential buyers. It all took a little longer than anticipated to sell but it wasnt an easy house to promote but thankfully we managed in the end. 'Dogged' is the word I would like to use to describe all the salesmen (Dean/Carl) from the Bushey Branch and without their help I truly believe the property would still be unsold. Ultimately I was taken over to Laura Howard at Watford branch to see the sale through, how she puts up with the respective conveyancers (and myself) was outstanding, I certainly couldnt do what she does with going the extra mile was amazing! Long and the short of it is that if you want your property to be sold go to Imagine, If you want an over priced home just sitting there with a board outside for ever go with one of the others. You have my heartfelt gratitude Imagine, in particular Brian, thankyou!

Bushey · 23 June 2019

★★★★★ 1/5

Google

They care more about their rubbish road slogans on their website than actual customer service or even getting their sales through to completion. Don't even know where to start with these cowboys. First they managed to push the vendor i was buying from to use one of the worst solicitors around which was basically a conveyancing "call centre" . These solicitors actually gave up with trying to get information from my freeholder meaning I then had to step in and contact the freeholder myself, after many phone calls back and fourth we finally exchanged. Day of completion came and my wife was just handed a large bunch of keys, most of which did not work and the balcony door was left unlocked without a key for it. The apartment was also full of furniture which we had asked for it to be removed on completion. When I called to speak to Brian the so called manager he was very cocky, it seemed he didn't even care and just wanted an argument, told me "well you should have checked yourself between exchange" no Brian I do not have a key and was told this was going to be done between exchange and completion. What manager raises his voice at potential future clients? I was pretty annoyed when I phoned up and instead of trying to help Brian made me even more angry, this is not a manager to me. Do yourself a favour and do NOT use this company. If you see it on with another agent then call them yourself. I had another issue with this firm back in 2010 , a leopard never changes its spots unfortunately

Daniel · 23 June 2019

★★★★★ 5/5

Google

Outstanding Service. I've given Mark Mathews (the manager) and his able assistants Stephanie Rapa and Oliver Flowers a well deserved 5 Stars. i was multi agency when trying to let my property and the agent that really impressed was Imagine in Bushey Village. Mark, Stephanie and Oliver in a very short space of time generated a huge anount of interest in my property. They provided me with quality applicants too. If you want to let your property quickly, by people who are on the ball, Imagine should be your first port of call. I will always use Mark and his team in the future because they got results and fast !

Russell · 23 June 2019

★★★★★ 5/5

Google

Thank you to the Lettings Team @ Bushey branch, especially Ellie & Tamara. All very helpful and kept me in the loop from viewing the property right up to check in day and even dropped me an email after moving day to check it all went well and I was enjoying my new home 👍 …

Sal · 22 June 2023

★★★★★ 5/5

Facebook

Thank you so much to Danny, Kelly and the team for helping me through my flat purchase. They have helped me out loads keeping me up to date about the status in the sale and talking me through what needs to be done. Danny has been a star in helping me with any questions I’ve had and coming round once I completed to make sure everything was ok. He has been really polite and professional as well as giving me some great advice.👍

Leora · 10 January 2019

★★★★★ 4/5

Google

I had the pleasure of dealing with Imagine, Bushey office. The viewing was accidental, I happened to be in the right place, at the right time. Many thanks to Alex Fegan, for his persistent enthusiasm and not giving up. You recognised my housing criteria in the given budget and helped us find our new home. Thank you to David Mitchell for his communication and support during the negations. ShillaPositiveResponsiveness, Quality, Professionalism

Shilla · 28 August 2021

★★★★★ 5/5

Google

Imagine is a very professional estate Agents in Bushey,Carl Giacone is one of the Best Negotiator I have ever met this Guy can not do enough for anyone. Katie Rowe sales Progressor is another Top Woman who follows the sale of your Property from start to finish which everyone needs. Imagine you need to look after these Two Top people as they Tribute a lot to your Company which People are looking foreword . Thank you.

Howard · 22 June 2020

★★★★★ 1/5

Trustpilot

Unprofessional and inconsiderate

Have recently moved out of a property rented through imagine. Property was thoroughly cleaned prior to check out and from inventories it is obvious that it was cleaner when we left than when we moved in. Domestic clean was done prior to us moving in and so that is what we provided when we moved out. Check out inventory provide by RM inventories noted minor cleaning dilapidations, imagine has interpreted this report as us being liable for a full professional clean as was requested by the new tenants. Imagine have not considered the state of the property when we moved in and are not open to discussing this. I have sought advice from an independent inventory clerk who has confirmed there is no reason for us to be penalised as the inventory shows we have left the property in a better condition than when we moved in. We are now having to go through DPS appeal all because imagine will not discuss this with us as they just want to get money out of us, and they think we will give in because the appeal process takes a long time.

Elise · 11 December 2023

★★★★★ 4/5

Google

Worked with Imagine to purchase our first home. The sales team were attentive and really helpful. Huge thank you to Daniel who was able to talk us through every step of the journey. Only issues came from the sales progression team, who were not able to provided assistance and were extremely challenging to contact.

Alice · 22 June 2023

★★★★★ 1/5

Google

Do not use Imagine Bushey to manage your property. Here is an email I sent them when they asked me if I would like to continue using their service: 1) There is very little communication from Imagine for the first few months, then out of nowhere i'm being told my tenant has moved out. There has been seemingly no attempt to stop or reason with the tenant, he has left! 2) Instead of enjoying my holiday in New Zealand, I'm now scared my mortgage is not going to be paid, it takes months for Imagine to find a replacement. 3) When Imagine find a tenant, I am charged a second round of fees. By the end of the 12 months with Imagine I will have spent over £2000 on this management service, this is unacceptable. 4) I have spoken to my tenant directly, who has informed me that there is issues with mould in the living room and burn from the kitchen oven on the surface top. He has spoken to Imagine about these problems, and Imagine has failed to raise the issues with me. 5) I have found out from a family member who I have mail forwarded to that there are overdue and final notice bills from the electricity & gas, water and council. I have already requested Imagine to take care of all the bills for my flat, part of the £2000 managed service I am paying, but they have failed to take care of them promptly. 6) When the previous tenant leaves the property in a state that one Imagine agent calls 'smelly and messy', Imagine continue to have viewings on the property! I suggest the place is cleaned professionally, which in turn, the cost is passed to me, instead of the tenant who created the mess. Unbelievable! I finally fight for a 50/50 share of the cost with the tenant. And then I have an email asking why I am not going to use Imagine.. 'we cannot see any problems that have occurred'.

Philip · 23 June 2016