Keenans Estate Agents Bury reviews

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS

AVOID AT ALL COSTS! By far the WORST estate agents I have ever dealt with. No issues get addressed, they refuse to speak to landlord for you and won’t provide contact details. Seems to be ran by immature children that have 5 GCSES to their name. Laughing down the phone, new case manager every week. The whole company is an absolute shambles and needs shutting down!! I honestly would rather live in a tent than ever deal with Keenan’s again. Landlords do NOT work with them as they are putting off tenants wanting to live in your property and absolutely rinsing you.

Courtney · 13 June 2024

★★★★★ 5/5

Google

Massive thank you to Ambre & the team at the Bury branch! You have all been so helpful with my property search very thorough with my requirements and quick with viewings 🤩 …

Molly · 26 May 2024

★★★★★ 5/5

Trustpilot

Property viewing

Just seen a property guided by the lovely Jack Truelove. Lovely property and the service provided by Keenan’s and Jack was second to none. Jack was extremely knowledgeable not just about the property but also the area which was so helpful. I can’t recommend Keenan’s and especially Jack, enough. Thank you very much for your professionalism, care and attention. Much appreciated

Karen · 21 January 2022

★★★★★ 5/5

Google

Not all estate agencies are equal. Having changed to Keenan’s last week after having had only one viewer in 6weeks. The staff could not have done more to get prospective buyers through the door . I have had several enquiries and viewings and now accepted an offer in less than a week. They are on it ! Thank you

Ann · 16 April 2025

★★★★★ 5/5

Trustpilot

Property Management Service

I have recently acquired the services of Keenan's Estate Agents to manage a property for me. Although it is early days, they have swiftly completed a full report and given tremendous feedback on the property with detailed photos. They are punctual, swift at dealing with issues and they call you back!!! Nothing seems to be a problem to them and I feel as if I am in good hands. Thank you especially to both Callum and Simon, who have restored my faith in letting/management agents in Bury!

Dawn · 19 April 2024

★★★★★ 5/5

Trustpilot

Great support from start to finish

Great support from start to finish. Louis and Jack offered brilliant support throughout, and were on hand to answer any questions I had during the process of sale and purchase.The quick reactions to a sale fall-through from Jack and Louis was much appreciated, and they had my house straight back on the market, and sold again within 4 days.

James · 12 November 2021

★★★★★ 5/5

Trustpilot

Very good service from all the people…

Very good service from all the people from Keenan's we dealt with. Emily Bradley was a particular star, and her persistence and professionalism helped to ensure the progress of our purchase. Her communication skills kept us up to speed at all times. We are now very happy in our new home thanks to her and the Keenan's team

John · 15 December 2021

★★★★★ 5/5

Trustpilot

Very pleased with the whole process of…

Very pleased with the whole process of selling my property with Keenan’s, I couldn’t have done it without all their help, big thank you to Lewis, who kept me up to date with all the developments, and was a big help chasing the solicitors, which ensured my sale completed.I would highly recommend Keenan’s.

Miss · 8 August 2022

★★★★★ 5/5

Trustpilot

The Best Estate Agents!!!!!!

I Have been working in the Property Industry for over 15 Years and can definitely confirm, that if you wanting to Sell your Property, and Achieve the Best price!!!!!!! Then Keenans are the KING of Estate Agents, they have the most experienced and friendly staff Especially Emma Doolan!! Try them once, and you'll be giving more to sell.....

Michael · 10 November 2021

★★★★★ 5/5

Trustpilot

Great from start to finish

Chloe was fantastic from the very beginning. Knowledgeable, approachable and honest. Great service and would highly recommend. Kirsty from lettings was also fantastic and initially referred me to the sales department. I wouldn't hesitate to recommend both departments.

Kelly · 8 November 2023

★★★★★ 1/5

Trustpilot

Avoid if you can!

What a dreadful estate agency! Unfortunately for me the house I bought was being marketed by the Accrington branch so was stuck with them. In the beginning of my purchase was sent a little video from Kieran who told me he was looking after my sale ... and that was the last I heard from him! Emails and texts were ignored by him, and only answered the phone once (but he didn't pass on the information). Got a few letters from them early on but these were a couple of weeks out of date and so were misleading if you took them at face value.Moving on, when the sale dragged in the middle due to solicitors dragging their feet (both sides), so I finally started to hear from them again. Nasty phone calls from rude staff being demanding. There's one nice lady (Kayleigh?) there but that's about it. They also got into a row with my solicitor as they lied to the vendor about me, and said it was because of what the solicitor said (I saw the emails between them, Keenan's make it up as they go along). The vendor lost confidence and put the house back on the market, which they didn't need to do!Fortunately despite Keenan's best efforts I did buy the house. It did take them the best part of two months to take their sign off my property though!So if you want a agency that will turn up to viewings without the keys to get in (true story), will tell you a property is vacant when it isn't (also true story), not send you info on a property (still waiting...) and just plain not turn up for viewings (also true!) - and this is all before you buy with them - then this is the agency for you.

Emma · 2 July 2020

★★★★★ 1/5

Trustpilot

False promises

False promises for the sale of our property with similar properties selling within days of going on the market and we had no viewings. Use another estate agent or do it yourself is my advice.

Kiaboo · 11 November 2025

★★★★★ 5/5

Google

Very helpful team; they kept in touch and kept me informed of progress in the sale of my late mother’s home which was vital as I live some distance from the house.

Diane · 5 December 2025

★★★★★ 1/5

Trustpilot

I would avoid even getting them to value your home

Totally unhinged behaviour from estate agent. who will remain unnamed. We made the mistake of getting Keenans to value our home. Not only did they greatly undervalue it, when we declined their services, the young man who valued our house turned up, on our doorstep at 9 am the next morning demanding an explanation. (His expectations were managed during his valuation. I had told him we had three others in mind).That morning, my husband answered the door, the agent in question didn't introduce himself, but asked if i was there. As I had managed the valuation my husband didn't know who he was. To make matters worse, when my husband told the agent that he was going to go in the house and ask me, the agent tried to step into the house, uninvited.... Causing my husband to put his hand out to stop him from entering our home. I declined to speak with the young man, so my husband dealt with him. The agent grilled him on why we didn't pick Keenans and who we had gone with instead -- poo-pooing our choice.For context we ended up selling our home for £40k more than Keenans valued it for, it sold within three weeks of being on the market. And we sold it for free on an online portal.

Jay · 1 March 2024

★★★★★ 5/5

Trustpilot

Lewis its been an honour

Lewis has been an honour to work with. He is professional, kind and friendly. He has been with us every step of the way and went the extra mile more than once. Thank you so much for all your hard work. It was a pleasure. Lisa & Rich. Take care and keep making your customers happy :)

ReignTree · 12 November 2021

★★★★★ 5/5

Trustpilot

Contacted keenans regarding me looking…

Contacted keenans regarding me looking to put my house up for sale and spoke to Chloe brierley, regarding all this she was absolutely fantastic and arranged everything for me and made me feel at ease with everything and she also pointed me in the right directions of other support to help me. Absolutely fantastic service! Thank you

Natalie · 10 November 2021

★★★★★ 5/5

Trustpilot

Exceptional service

Prompt, professional, friendly and an excellent communicator- Terri Eccles is truly an asset to Keenan’s. She not only aligned the right clients to view our property but also managed to provide timely feedback so we could clarify any queries from potential buyers. I strongly recommend Keenan’s agency and especially Terri to manage your property sale.

S · 9 February 2022

★★★★★ 5/5

Trustpilot

Keenans Estate agents

Big shout out for Molly McNamara in the sales progression department of Keenans Estate agents, she did an amazing job with keeping us informed of the movement of the sale of our property.

Peter · 19 November 2025

★★★★★ 5/5

Google

Everyone was so helpful in assisting us from the first day of our viewing of homes till the end of completion. Will highly recommend them always to anyone that is looking for great properties. The process of completion was so easy and made the whole process not stressful at all. All of the bury team were fantastic and punctual on appointments and were always happy to help with any question or query.

Matt · 17 July 2024

★★★★★ 5/5

Trustpilot

One Very Happy Lady!

Kayleigh is a highly competent sales negotiator and achieved a considerably higher sale price for my property than I thought possible. The whole process was smoothly executed from evaluation to completion with Kayleigh and Chloe giving me expert advice when needed. Keenans are a very friendly professional service with excellent customer orientation; would highly recommend Keenans.

CollectPlus · 14 November 2021

★★★★★ 5/5

Trustpilot

Emily Bradley made the sale of my house stress free

Emily Bradley made the sale of my property as stress free as possible. She kept to her word, and without fail, contacted me every week, even if there was no further progression. Her customer service skills are second to none and a great asset to the Keenan’s team. Thank you Emily 😀

Jean · 30 March 2022

★★★★★ 5/5

Trustpilot

Outstanding service all round

Outstanding service all round! We can’t thank Ella enough for everything she has done through the process of our move. Not only is she officiant and friendly but also very understanding about your personal situations. After our previous house falling through, we couldn’t have asked for better service!

Evie · 21 September 2022

★★★★★ 5/5

Trustpilot

Bought a property via Keenans in Nov…

I bought a property via Keenans in Nov 2023 and was assisted by Faye & Emily. I kept in close contact with them throughout the whole process, they kept me updated regularly because it certainly wasn’t a straight forward purchase by any means and was very challenging. They were a pleasure to deal with, very helpful, and are a credit to Keenans. We all worked well together and the purchase completed successfully.Thanks to all involved with the purchase.Best wishesKeith :-)

Mr · 3 January 2024

★★★★★ 5/5

Trustpilot

Excellent customer service

Very pleasant experience with Keenan's yesterday, I spoke with a woman called Alicja who was very well mannered and knew exactly how to help me. She assisted me with my query efficiently and was very friendly to speak to - such a credit to the company. Would definitely recommend Keenan's to friends and family.

Jodie · 11 November 2021