Trusted Agent profile · Bury
★★★★★
615 reviews across 2 platforms
2 The Rock, Bury, BL9 0NT
Keenans Estate Agents's office in Bury, at 2 The Rock, is rated 4.4 out of 5 across 615 reviews on two platforms, including 105 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Keenans Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bury.
Every review we hold for the Bury office, from every platform, shown as written. First names only.
5/5
TrustpilotThanks Terri!
Just had our offer accepted on a house & Terri at the Pendle Branch has been an absolute pleasure to deal with. Terri is very friendly, informative and helpful and we know that we are in good hands whilst our house buy goes through.Thanks Terri!
1/5
TrustpilotNot responding to enquiry’s
I’ve enquired on a few properties for sale as I have just got my mortgage certificate and looking to purchase my first house I was recommended to use Keenan’s however after phoning and leaving a voicemail, messaging on whattsapp and leaving an enquiry on right move no one’s got in touch with me at all.
5/5
TrustpilotThank you James
Thank you James. For your support and assistance when selling my mums house. It was a sad time and you provided me with the information that I needed and happily showed the house without my being present. You have kept me well informed and updated.
5/5
TrustpilotExtremely Proactive and Great Service
We’ve bought several houses with Keenan’s and the service has been great. All of the staff especially Jack Truelove are extremely proactive in trying to find us our next investment property and they are extremely helpful during the conveyancing period also. Would highly recommend!
5/5
TrustpilotJames
James has been excellent. He’s kept my Mum and myself informed of new viewings and anything else regarding my Mum’s property. It has put my mind at rest to know my 86 year old Mum has been well looked after throughout this stressful process.
5/5
TrustpilotFrom start to finish the process was…
From start to finish the process was excellent, special mention to Alicja and Caitlin at the Accrington branch who were a great help and supportive throughout!I would definitely recommend to anyone in the property market to contact Keenan's. A brilliant and fantastic customer service.
5/5
TrustpilotExcellent service really helpful thank…
Excellent service really helpful thank you to Simon Chloe Kayleigh and Faye
Thank you for your kind words Mr Green - much appreciated
5/5
GoogleAn absolutely wonderful company to deal with the process from valuation to sale was excellent very friendly and helps people
5/5
TrustpilotGreat customer service
Aaron has been super efficient throughout our property search process. Great communication, we always felt like we were fully kept in the loop and any questions we had were answered very quickly. Couldn’t recommend them enough so far they have been brilliant.
5/5
TrustpilotHappy customer
Thankyou all at Keenans for an excellent service.Thanks to Chloe and Gemma for your informative corrisponence during the viewings etc. Also to Loui, Jack and Caitlin for your excellent knowledge of the property market .we would certainly recommend Keenans to anyone .
1/5
TrustpilotIf your registered disabled DON NOT GO…
If your registered disabled DO NOT GO TO VIEW. They look you up and down, they judge you, and say they will send a email to apply. But the email never comes they are very stuck up and think there above the rest. I will never deal with these again.
5/5
TrustpilotNikki was brilliant!!!
Keenan's dealt with the sale of my property professionally and efficiently. Nikki in particular was absolutely amazing. I will definitely be using Keenan's again!!! Thankyou to all at Keenan's, especially Nikki!!!!
5/5
GoogleI thought the sale of the property was extremely well managed, with every effort made to align all parties and ensure the purchase went smoothly
5/5
TrustpilotNot just Good but Outstanding.
From the outset the process of selling my late daughters house was handled to perfection by this most professional company. With the team from Keenans which included James, Aaron, and Nicole who were involved with us from the outset we never at any point doubted that we had made the right choice in picking this company to handle and coordinate the sale. Informed, thorough, enthusiastic, and caring sums up our overall experience in dealing with each of them along the way. Obviously they are all up there with the best and we are more than happy to provide our feedback for others to read. Margaret & Michael Blackhurst.JP
5/5
TrustpilotFaye and the team dealt with the sale…
Faye and the team dealt with the sale of 2 houses for me and my family. They were fantastic. Very professional, always available to answer questions and got back to me on any queries I had. Would definitely use them again.
3/5
TrustpilotRefused a second viewing
We viewed a house as first time buyers, we loved the home but as a young couple that’s never looked to purchase a house before, we had a look around briefly and then later that day put an offer in because we loved what we saw! Our offer hadn’t yet been accepted but we called to arrange another viewing to have another look around and explained that we didn’t look properly and wanted to check to see if things were working but were told that they presume things are working as it’s being lived in at the moment and if we wanted another viewing we would have to retract our offer as they want to know we’re ‘serious’ about buying. As first time buyers we weren’t sure of the process and didn’t want to miss out on the house so we stuck with our offer and didn’t view again before our offer was accepted. After speaking to a mortgage advisor, we’ve realised this isn’t standard practice and has resulted in us living in a property we aren’t entirely happy with, one of the issues being damp. If we could have had a look again with others maybe they would have been able to point out signs to us. Really unprofessional and quite upsetting for us now living in a house with problems we can’t afford to fix.
1/5
TrustpilotTerrible company tried getting address…
Terrible company tried getting address to view a property i liked twice They are quick to get financial advisors on the case Could not even give me a chance to view disgusted in this company and its employeesHow the hell can you buy somewhere if they do not tell you where it isAAAArrrrrghh
Andy We’re sorry your not happy with your recent experience and that you missed out on the property you enquired about as it was no longer on the market. We would of course be more than happy to help you find something similar . Please contact us at head office where we would be more than happy to discuss this further with you
5/5
GoogleI recently purchased a property via keenans and I must say I am incredibly thankful and impressed with the service they provided. Having looked for a few years now and dealing with other agencies while getting endless amount of trouble from them, keenans made my dream purchase a really good experience from start to end. A special thanks to the direct team that I dealt with mostly Melisa, Cree and Sam.
5/5
TrustpilotFantastic efficient service
Fantastic efficient service from Keenans, our sale went through really quickly and smoothly (which we required for our onward purchase), we owe massive thanks to Emily who was really on top of things and always there to reassure us.
5/5
TrustpilotWould highly recommend Keenans
I would highly recommend Keenans to anyone, I dealt with mainly Jonathan and Luke, and found both very friendly and professional throughout. Both kept me informed at all times on how things were progressing. Would certainly use again.
5/5
TrustpilotReally quick and helpful service.
I had a really pleasant experience with Keenan's Estate Agents during the purchase of our first house! Both Kayleigh and George were exceptional at viewings and on the other end of the phone to assist with any queries.
5/5
GoogleWe recently had our house valued by keenans. Simon Worthington came to talk to us about our options and what would be in the best interest for us moving forward. I can honestly say he was very professional and gave us a good range of options to think about. He listened to what we had to say so that we could get the best outcome for us. We will definitely be using Keenans in the future and would highly recommend their service.
1/5
TrustpilotWorst estate agency I been dealing…
Worst estate agency I been dealing with- from start to finish. Massive rotation of staff, lots managers “of managers”. Whole company structure is a joke- nobody is responsible for anything.Opted for full managed service as landlord. They haven’t inspected property, nor checked tenants, they been collecting money and thats it. Tenants trashed newly renovated property and left unpaid bills. Cannot get deposit back, communication is poor- this looping for 5 months now. I will be raising a dispute with my legal team to deal with those cowboys to get my money back as have full trace of evidence (if will not get money back). Been nice and polite, but enough is enough. Advise to Directors and senior staff- reduce your staff, you don’t need dozens of managers who do nothing. Even Keenans employees admitted that lettings side of business is struggling due to internal issues. Please don’t ask to contact you to resolve those problems as I am contacting you every day.
5/5
GoogleWe chose Keenan’s to sell our house earlier this year. We have also bought a house using them too. The service is absolutely 5*. Faye goes above and beyond with all she can, keeping contact weekly, providing updates and explaining the process thoroughly. Nothing has been too much for Faye and I cannot fault her service!
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Tell us what you need and we'll put you in touch. Keenans Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bury.
