Every review we hold for the Bury St. Edmunds office, from every platform, shown as written. First names only.
★★★★★ 5/5
FacebookWe have just finished our house sale with Mortimer and Gausden and were very pleased with their service; always friendly and full of helpful advice - we were kept well informed of our house sale via phone and email updates... they even put our vendors estate agents to shame by providing important information about our purchase that they didn't seem to feel was worth letting us know about! We would highly recommend M&G.
Steven · 30 April 2016
★★★★★ 5/5
GoogleMortimer & Gausden's friendly and professional team arranged a very successful open day to secure us a swift and reliable sale. They managed everything for us so efficiently from start to finish, truly a gold star service!
Rosie · 17 June 2019
Agent replied · 15 June 2024
Hi Rosie, sorry for the late reply. Thank you so much for your comments we are very grateful and are very pleased you were very pleased!
★★★★★ 5/5
GoogleVery pleased with the service received from Mortimer & Gausden. They were very accommodating in our sale. Great friendly staff who are very informative. Would definitely use when selling again.
Little · 16 June 2020
Agent replied · 15 June 2024
Thank you Linda, that is very kind.
★★★★★ 5/5
GoogleFriendly, helpful staff. Sound knowledge and advice. Handled both the sale and purchase of my properties very well.
Chris · 16 June 2022
Agent replied · 15 June 2024
Thank you so much Chris for your kind words and the chocolates! You were very patient and deserve such a good outcome. Very best wishes for the future
★★★★★ 5/5
FacebookAlthough we didn't sell our house through Mortimer and Gausden, regrettably, we bought through them. The whole way through the process the customer service we received was fantastic. The staff are very friendly and helpful. We were kept updated by email every week on any progress made. If I were to move house in the future I would definitely sell with this estate agent. Highly recommended.
Chloe · 9 June 2016
★★★★★ 5/5
GoogleExcellent service from start to finish,was always kept informed how everything was going,would not be afraid to recommend to family & friends,well done.PositiveProfessionalism
Sally · 16 June 2021
Agent replied · 15 June 2024
Hi Sally thank you so much for taking the time to review us
★★★★★ 5/5
GoogleThe staff here are excellent and very helpful. They sold our flat when 3 other agents failed to and they kept us informed every step of the way. I highly recommend selling your property with this estate agent, I would definitely use them again.PositiveResponsiveness, Quality, Professionalism, Value
Sarah · 16 June 2022
★★★★★ 5/5
GoogleAmazing staff, great service would highly recommend.
Lorna · 16 June 2021
Agent replied · 15 June 2024
Thank you Lorna, always great to have that feedback and always fantastic to help lovely people like you!
★★★★★ 5/5
GoogleGreat, friendly service. Kept me up-to-date with my sale by phone and email and was always available to answer questions and offer advice. My house was sold within a week - can't complain at that!
Steven · 17 June 2016
★★★★★ 5/5
FacebookWe bought a house through Mortimer & Gausden and wouldn't hesitate to recommend them. The support from the whole team was excellent as was there regular updates. A lovely friendly bunch of people.
Maria · 10 December 2016
★★★★★ 5/5
GoogleFab team at Mortimer and gausden ,all so helpful ,friendly and informative .
Very competitive rates and top quality service . Highly recommend .
Sharon · 17 June 2018
★★★★★ 5/5
GoogleRating only, no written review.
Felipe · 26 October 2024
Agent replied · 15 June 2024
Hi Felipe, Thank you for taking the time to review our services. I appreciate you had to be very patient, but hope the delays caused by the tenants and the vendors were not the reason you dropped us a star in our rating.
★★★★★ 4/5
GoogleRating only, no written review.
Eileen · 16 June 2023
Agent replied · 15 June 2024
Hello Eileen , thank you for your review of 4 stars, I can not see a record of having dealt with you so perhaps you could let us know if we have, and what might have lost us that all important star?
★★★★★ 5/5
GoogleVery helpful
Kam · 16 June 2022
★★★★★ 5/5
GoogleRating only, no written review.
Jenny · 16 June 2021
★★★★★ 5/5
FacebookRating only, no written review.
Alice · 2 March 2014
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.