Mortimer and Gausden Bury St. Edmunds reviews

★★★★★ 5/5

Google

Very responsive in valuation/pricing suggestions based on my situation and in marketing the property as soon as it was available for sale. Was kept fully informed of all viewings/feedback/queries through to offer being accepted and then throughout the exchange process. Could not have asked for more - thank you!

Jonathan · 28 June 2024

★★★★★ 5/5

Google

At Mortimer & Gausden, you don't feel like "just another client", it's more like you are part of their extended family. Always professional, on-the-ball and genuine. You couldn't ask for more. I have now had experience of using them as both a buyer and seller and I can say without hesitation that I will not look anywhere else, should I require an estate agent in the future. 100% recommend.

Jo · 11 July 2025

★★★★★ 5/5

Google

Although I ended up buying a property via another agent, the service I received from this estate agent really deserves a 5 star review. They were at all times friendly, helpful and professional, and would not hesitate in recommending them.

Wendy · 2 April 2026

★★★★★ 5/5

Google

It’s been a pleasure to do business with Mortimer & Gausden especially Mark Prince who has been guiding me through my first time buying a property. So far it’s been plain sailing and Mark has been extremely helpful. I would have no hesitation recommending them to others

Ruth · 25 March 2024

★★★★★ 5/5

Facebook

Could not recommend this Estate Agency enough. We have just bought our first home through them, and I can hand on heart say they are the most friendly, welcoming people we’ve had the pleasure of meeting. They have given support and advice and I strongly believe our experience would not have been the same without them! Big shout out to Andrew & Lynn who have been at our side guiding us through the process with regular updates step by step. Nothing was too much trouble for them, and we are grateful! ☺️

Amy-Jade · 29 October 2019

★★★★★ 5/5

Google

I cannot recommend Mortimer & Gausden highly enough. The service was personal, efficient and timely. Each interaction was friendly and professional and they went above and beyond what I expected to ensure our sale and purchase succeeded. Our sincere thanks to the whole team who were magnificent, but I must single out Andrew for his tenacity and Lynn for her relentless determination and great communication skills

David · 17 April 2025

★★★★★ 5/5

Google

I want to express my sincere thanks for all the help from Mortimer and Gausden with my dads house buying. The team's support made a significant difference in the moving process. Everyone involved was incredibly helpful and ensured a smooth transition. Lynn's promptness in her responses was truly appreciated. Thank you all for your dedication.

Maria · 10 August 2025

★★★★★ 5/5

Google

We cannot thank everyone at Mortimer and Gausden enough for their incredible support during the sale of our home. What should have been a straightforward process became exceptionally difficult due to a very challenging buyer, but they …

Adrianne · 16 January 2026

★★★★★ 5/5

Google

Great team, always friendly & helpful & above all professional. The marketing was excellent. Communication was brilliant! If our main contact within the team was out of the office, another member of the team always picked up the email. I’m pleased we chose them to sell our house.

E · 13 October 2025

★★★★★ 5/5

Google

Mortimer & Gausden were the selling agent for my recent property purchase. What a great group of people and a good team, professional, experts, friendly and made some excellent recommendations for a survey and cleaning the house. I would …

Gareth · 16 December 2025

★★★★★ 5/5

Google

Well what a team! Friendly, professional, hard working and for a very reasonable fee. We bought and sold through Mortimer & Gausden and we felt supported by the whole team through the whole (sometimes frustrating) process. A special thank you to Andrew for keeping us calm. Would highly recommend. Tracy & Wendy

Wendy · 16 June 2023

★★★★★ 5/5

Google

The Mautimer & Gausden team have been fantastic to deal with. Brilliant communication throughout, very friendly and easy to chat to during negotiations. Highly recommend.

Lauren · 9 April 2026

★★★★★ 5/5

Google

A fantastic experience from start to finish, couldn't have asked for a better estate agents, thank you for helping to get everything through so quickly and smoothly.

Heidi · 19 March 2026

★★★★★ 5/5

Google

Lynn and the team did a fantastic job throughout our efforts to purchase a probate property this year! We had some challenges outside of M&G's control but Lynn was always prompt in correspondence, clear with current status and went out of her way to progress things. Would thoroughly recommend dealing with them in the future. :)

Sean · 16 June 2022

★★★★★ 5/5

Google

I sold my house with Mortimer and Gausden in 2022. I have since purchased another house and realised just how good they were. I have come across many estate agents from another town who were untrustworthy, unresponsive and didn't know what they were talking about. It really made me realise how excellent Mortimer and Gausden were and how grateful I was I chose them. They are knowledgeable, honest and decent people. I would 100% recommend them.

Niki · 29 April 2024

★★★★★ 5/5

Google

⭐️⭐️⭐️⭐️⭐️ We’ve dealt with a fair few estate agents over the years, but Matthew Green at Mortimer & Gausden has honestly been one of the best we’ve ever come across. From …

Amy · 16 November 2025

★★★★★ 5/5

Google

I would fully recommend mortimer and gausden,to others.They sold my house quickly and kept me fully informed during the whole process

Deborah · 16 February 2026

★★★★★ 5/5

Google

I recommend anyone if you want to sell your home in future with Mortimer & Gausden. Their service is amazing also very smoothy. Thank you for your service.

Wendy · 16 December 2025

★★★★★ 5/5

Google

Excellent communication and service when buying a property through this estate agent, very much wish I'd sold through them as well. Communication very open, honest and quick. Special thanks to Lynn for all the chasing.

Laura · 14 April 2025

★★★★★ 5/5

Google

I cannot recommend this incredible team highly enough Every single member that I have interacted with has been so friendly, helpful and easy to communicate with …

Deirdre · 16 December 2025

★★★★★ 5/5

Google

Mortimer & Gausden have been incredible from start to finish. Their attention to detail and kindness has made the process of purchasing a new home, easy and enjoyable. I would highly recommend them.

Lucy · 13 October 2025

★★★★★ 5/5

Google

Mortimer and Gausden have been such an amazing team to work with. From our initial valuation, right through to completing on our sale, the team have put us fully at ease. We have been kept informed right the way through and have received invaluable guidance and advice from the team. It has been surprising how stress free we have felt throughout what has been a long and complicated transaction and I put that down to the constant updates we received and always knowing where we were at. We wouldn’t hesitate to use Mortimer and Gausden in the future and would absolutely recommend them to anybody who is looking to sell or purchase in the local area. Thank you all!!

Sophie · 19 September 2023

★★★★★ 5/5

Google

I’ve used Mortimer and Gausden twice in the past 5 years and I can’t fault them in any way, they are very professional friendly efficient company, I highly recommend them.

Lynne · 2 September 2025

★★★★★ 5/5

Google

Great Service and friendly staff, everything you want from an estate agent.

Mike · 16 December 2025