Trusted Agent profile · Bury St. Edmunds
★★★★★
147 reviews across 2 platforms
14 The Traverse, Bury St. Edmunds, IP33 1BJ
GD Estates's office in Bury St. Edmunds, at 14 The Traverse, is rated 4.6 out of 5 across 147 reviews on two platforms, including 141 Google reviews rated 4.7.
Every review we hold for the Bury St. Edmunds office, from every platform, shown as written. First names only.
5/5
GoogleTracey and Sam at GD Estates were absolutely wonderful to work with for our rental in Bury St Edmunds. They were punctual, professional, and very knowledgeable about the process. I would highly recommended them to anyone!
Thank you for your five star review and kind words, we hope you are settling into your new home.
5/5
GoogleThoroughly professional and amazingly helpful team. Highly recommended to navigate the modern rental process.
Thank you Jacqui, we appreciate your kind review.
5/5
GoogleFriendly and helpful team, 4 happy years in a rental by GD Estates!
Thank you Paul. We wish you well in your new home.
5/5
GoogleExcellent and professional service from Tracey Dunn at GD Estates. Very sound advice given and taken, accurate evaluation and assessment of my property. Highly recommend GDEstates.
Thank you Sandra, we are glad we could help with your property.
5/5
GoogleI have been with GD Estates now for over 6 years and I can not recommend them enough, they are always there when needed and have an exceptional standards.
Thank you Amy, we appreciate your 5 star review.
5/5
GoogleFrom a landlord perspective G.D estates were professional in every aspect from beginning to end of renting out our property whilst we were abroad. Whilst being able to maintain a good relationship with ourselves and the tennant at all times . Would not hesitate to recommend the team . Mr and Mrs Davey
Dear Mr & Mrs Davey, Thank you for your kind comments, it has been a pleasure working with you. Tracey
5/5
GoogleWe where with them for two years, they handled any issues quickly. Freya and Sam have been very helpful throughout and are a great asset. Keep it up and thank you.
Thank you for your kind comments, we wish you well in your new home.
5/5
GoogleTracey & her team managed our property for many years, and always kept in touch with interim inspections and any maintenance issues that arose. We felt in very safe hands. Thank you so much
Thank you, Phil for the lovely review. It has been a pleasure working with you and the family over the years.
1/5
TrustpilotAddress we were tenants at under GD…
Address we were tenants at under GD estates: 16a hatter street, ip33 1ne - email to verify correspondence in photos in case they dismiss this review like the other one star reviews. We have been left extremely disappointed with the level of service from GD Estates. They seem to be wanting money at every point on checkout despite our contributions and our level of professional cleaning carried out at the property.When we viewed the property the current tenant had a lot furniture and rugs covering much of the property and we were did not know how bad the carpet was. When we received the keys to the property we were shocked with the condition. GD estates said this was sun damage, however it was in all rooms, even in rooms without windows? I paid over £150 to clean the carpets myself, each time the water was black and for the life of me I couldn't get it up. GD Estates were very unhelpful again, also trying to dismiss a wax candle stain that was burnt into the carpet with an Iron! Also saying we should use rugs instead to cover the carpet - I asked if at the time if one of them would like to walk on this carpet without shoes on and they didn't want to..... Eventually after negotiations, we managed to get the landlord to agree to them fitting the lounge carpet as long as we paid for the upstairs two rooms and bathroom - totalling £700 including underlay (landlord opted for no underlay on their part).Prior to us leaving we arranged for professional cleaners to come round to clean the new carpets we put in along with the oven and we also performed a very thorough clean of the property. We were then informed via email that no cleaning had been carried out at all (I have invoices to back all of this up and witnessed cleaners entering the property and even stuck around to make sure the machine they had worked for them). We were told this was because no "tread" marks could be seen on the carpets so no cleaning had taken place - this is ridiculous to say the least, they now want £170 to carry out additional cleaning even though the carpets are in excellent condition, professionally cleaned and also paid for by us!Along with this there is a wall mount bracket and screws for photo frames in the wall that they now want a "contribution" of £100 to fix these - I left filler, matching paint and scrapers at the property to fill these if the new tenant didn't want them, I am happy to attend the property to fix this, it isn't hard to fill a few holes! Photos of the carpets when we moved in along with the new carpets we had fitted and what they looked like before we even had them cleaned professionally! Rant over - I would make sure if you are a tenant of GD estates to make an inventory of absolutely everything in detail as they will try their best to get what they can from you.
1/5
TrustpilotAddress we were tenants at under GD…
Address we were tenants at under GD estates: 16a hatter street, ip33 1ne - email to verify correspondence in photos in case they dismiss this review like the other one star reviews. We have been left extremely disappointed with the level of service from GD Estates. They seem to be wanting money at every point on checkout despite our contributions and our level of professional cleaning carried out at the property. When we viewed the property the current tenant had a lot furniture and rugs covering much of the property and we were did not know how bad the carpet was. When we received the keys to the property we were shocked with the condition. GD estates said this was sun damage, however it was in all rooms, even in rooms without windows? I paid over £150 to clean the carpets myself, each time the water was black and for the life of me I couldn't get it up. GD Estates were very unhelpful again, also trying to dismiss a wax candle stain that was burnt into the carpet with an Iron! Also saying we should use rugs instead to cover the carpet - I asked if at the time if one of them would like to walk on this carpet without shoes on and they didn't want to..... Eventually after negotiations, we managed to get the landlord to agree to them fitting the lounge carpet as long as we paid for the upstairs two rooms and bathroom - totalling £700 including underlay (landlord opted for no underlay on their part). Prior to us leaving we arranged for professional cleaners to come round to clean the new carpets we put in along with the oven and we also performed a very thorough clean of the property. We were then informed via email that no cleaning had been carried out at all (I have invoices to back all of this up and witnessed cleaners entering the property and even stuck around to make sure the machine they had worked for them). We were told this was because no "tread" marks could be seen on the carpets so no cleaning had taken place - this is ridiculous to say the least, they now want £170 to carry out additional cleaning even though the carpets are in excellent condition, professionally cleaned and also paid for by us! Along with this there is a wall mount bracket and screws for photo frames in the wall that they now want a "contribution" of £100 to fix these - I left filler, matching paint and scrapers at the property to fill these if the new tenant didn't want them, I am happy to attend the property to fix this, it isn't hard to fill a few holes! Photos of the carpets when we moved in along with the new carpets we had fitted and what they looked like before we even had them cleaned professionally! Rant over - I would make sure if you are a tenant of GD estates to make an inventory of absolutely everything in detail as they will try their best to get what they can from you.
5/5
GoogleAs a landlord I have found GD to be very professional and helpful over the five years I have worked with them. I also like the fact that they are genuinely concerned about the welfare of their tenants and their needs as well as those of the landlords.
Thank you Neil for your kind comments, we do appreciate your feedback. We strive to ensure that all our clients are always reliably informed and any issues are dealt with promptly.
5/5
GoogleWe have rented from and looked to rent our property with GD estates. Great informative team who are always happy to help and advise.
Thank you for taking the time to leave such a positive review, Steffan, we very much appreciate it!
5/5
TrustpilotFirst Class Service
GD Estates have managed my property for many years. I cannot speak too highly of their service. Communication, efficiency, very competitive charges - all excellent! Highly recommend landlords to use their service. Sadly I am now having to sell my property for personal reasons. I will miss dealing with GD Estates
5/5
GoogleStaff are very professional and supportive, highly recommended GD estate.
Thank you for your five star review, we appreciate your comments
5/5
GoogleCurrently a tennant through GD. All the staff have been friendly and helpful. They are very helpful and very quick to deal with any questions.
Thank you for taking the time to leave us a five star review, Lindsay!
5/5
GoogleThey were great from start to finish!!!
Thank you for your 5 star review, we appreciate your kind words.
5/5
GoogleExcellent, friendly and knowledgeable team. Helped me find a house in Bury St Edmunds.
Thanks Tom, that's very kind.
5/5
GoogleExcellent communication throughout my tenancy application. Many thanks
Thank you for your lovely review, we wish you well in your new home.
5/5
GoogleCannot fault GD Estates BSE, prompt viewing, quick responses, good communication and cute little move in hamper…cheers!
Thank you Becki, we appreciate your kind words and we are glad you enjoyed your hamper.
5/5
GoogleG.D. Estates are extremely helpful, professional and understanding. All the staff are friendly and nothing is a problem. I would highly recommend them.
Thank you for your 5 star review, we appreciate your business and look forward to continuing to work with you.
5/5
GoogleExtremely friendly and helpful team and always communicates very quickly :)
Thank you so much for your lovely review.
5/5
GoogleThe GD Estates team are superb. They take the stress out of finding a property and were efficient and professional throughout the process.
Thank you Charlie for your five star review, it is much appreciated.
5/5
Googlegd states service is great. All very attentive and correct, promptly answering all the questions we had. We recommend their service.
Thank you Adriane, we look forward to working with you.
5/5
GoogleAs a landlord I find GD Estates a very friendly and professional company. Over the years GD Estates have been brilliant at finding tenants for me. Thank you
Thank you Mike, your kind words are much appreciated.
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