Trusted Agent profile · Bury St. Edmunds
★★★★★
147 reviews across 2 platforms
14 The Traverse, Bury St. Edmunds, IP33 1BJ
GD Estates's office in Bury St. Edmunds, at 14 The Traverse, is rated 4.6 out of 5 across 147 reviews on two platforms, including 141 Google reviews rated 4.7.
Every review we hold for the Bury St. Edmunds office, from every platform, shown as written. First names only.
5/5
GoogleWe have had a few rental properties for the last 20years. Over that time we have used a few agents. I can honestly say GDEstates stand head and shoulders above all the others (some of them national names !!!). We …
Thank you George for your great review. We are delighted you have been pleased with our services.
1/5
GoogleWhat a shame. The house we rented was a right state when we moved in with mold on the windows, rubbish in the garden, just to name a few. The inventory pictures did not reflect what the house looked like and what they said and so I asked them to note this. They later tried to charge us for this. Luckily we had a few pictures to argue our case but they had many more pictures that were strategically taken and so we ended up paying for part of it from our deposit. The company had an unrealistic record of the house prior to move in and move out. Initially, they tried to charge us for things, such as a burn mark in the carpet, that the original inventory stated was already there prior to us moving in. The walls were listed as recently redecorated when we moved in, but they definitely were not. They were awful. My kids could have done a better paint job. I stated this to them in an email for record, but they still asked for us to pay for it to be re-painted. The house was so poorly cleaned by the cleaner who cleaned it prior to us moving in that even DPS said it wasn't fully clean. I wouldn't be surprised if they copied and pasted everything that was wrong with the house the last time someone moved out and said we did the same. Sam, I will say is knowledgeable. As for one of the ladies that works there, omg!! I tried to ask her if they could look at the house to see if it needed anymore cleaning or work before everything was handed over, this lady couldn't grasp what I was trying to ask but instead thought we hadn't had it cleaned. Later, we were accused of not getting the carpet professionally cleaned. Luckily, we had the receipt, but this wasn't enough for GD Estates. They wanted it cleaned again. The poor carpet cleaner said he'd never had a letting agency say the carpet wasn't clean after he'd cleaned it. He was surprised, we were surprised, but kindly, the carpet cleaner cleaned it again. The carpet was perfectly fine the first time round.
We are disappointed to receive your unjust review, 10 months after vacating the property. The property was left in a poor condition of cleanliness with numerous items in the garden, drawing on the walls inside the property and numerous other issues at checkout. The photographic inventory noted the condition of the property at move in and you did not add any amendments to the inventory. If the property had been left in the condition of move in, there would not have been a dispute with the landlord and it is unfair to blame GD estates for your actions.
5/5
GoogleThe team at GD Estates handled our recent move and we could not have been happier with the service. From answering questions and arranging a measuring visit before moving day to then having everything ready for us on the morning we moved …
Thanks Ellen for such a lovely review. We are really pleased you appreciated our help and wish you all the best.
5/5
GoogleFrom the moment I began my property search to the day I moved in, GD Estates LTD provided an impeccable service that went above and beyond my expectations. Their professionalism, transparency, and genuine commitment to ensuring a smooth transition made the often daunting task of renting feel straightforward and stress-free. Every query I had was addressed promptly, and their guidance throughout was invaluable. What stood out to me most was their personal touch; they really took the time to understand my needs and preferences, ensuring that I found the perfect property. I genuinely appreciate their dedication and the passion with which they approach their work. It's not just about renting a property with them; it's about finding a home. I cannot recommend GD Estates LTD enough to anyone seeking a seamless and supportive renting experience. Their exemplary service sets a new standard in the letting industry.
Thank you Folarin, we really appreciate your glowing review and glad you were happy with our services.
5/5
GoogleTracey is 100% professional. I called up with an enquire / advice to which I have been turned away from other places, Tracey had took the time to talk things through, thank you for your time!
Thank you Jamille for your kind comments. We wish you well in the future.
5/5
GoogleTracey is 100% professional. I called up with an enquire / advice to which I have been turned away from other places, Tracey had took the time to talk things through, thank you for your time!
No problem, James. I hope you manage to get matters sorted.
5/5
GoogleVery professional and explained everything to me as a new landlord and always answered my questions promptly while for over the last five years. Also when we decided to sell our property was very helpful and arranged everything we needed to do.
Thank you, Neil. We are glad you have been happy with our services.
5/5
GoogleGreat personal service from Tracey and her team, as a new landlord you feel you are in safe, knowledgeable hands. Wouldn't hesitate in recommending.
Thank you Bev, I am glad you were happy with our services.
1/5
GoogleI couldn't be more pleased that we were in a position to buy our own home and finish renting from GD Estates. 6 monthly walk rounds (taking pictures each time) is intrusive and (most of, not all) the staff were not as friendly as they seem to think they are, often coming across as patronising and snotty. (Edit: maybe that's why I wasn't always miss sunshine either - having to deal with your rudeness, incompetence or the rude contractors you used) When the rental got taken over they never done an inventory and they never got to see how we took the house on. The landlord (who was fantastic) spent money on the place but so did we (painted throughout, new carpets, flooring, fitted wardrobes) yet we were torn apart on check out of the property, saying we hadn't done things when we had. The oven and carpets WERE cleaned and the whole house was in a much better state than when we took it on. We paid to have the oven cleaned regularly - and windows too. We had rented before and knew what estate agents could be like but these people are the worst we'd ever dealt with. We aren't perfect and had a stressful move and admitted we did miss a couple of very minor things but we were being made to feel like we'd been living like animals - despite always being told we kept it nice during the walk rounds! In the end we were so tired of having to deal with these liars, we agreed to have money deducted from our deposit so we didn't have to deal with them any longer. It is clear from other reviews that this company will tell lies when receiving negative reviews (your responses do nothing for you) and are more concerned about their score than anything else. Edit: We had absolutely no issue with the property being taken over by an agent - as previously mentioned we had used estate agents before. The problem was YOU not the fact you're a letting agent. Your argumentative responses say it all - a professional company would make sure it doesn't happen again and apologise. The negative reviews all say the same - you are liars and don't know how to talk to people.NegativeProfessionalism
Firstly this review was posted over the Christmas Period and deleted when I responded so I am confused as to why the review has been put on again. As I advised you on your previous post when your landlord instructed GD Estates to take over the management of your tenancy when you were already in residence at the property, we came out to meet you, but unfortunately yourself and your husband were very reluctant to engage with us and were negative to our staff members throughout your tenancy. An agent, as part of their fully managed service is required to carry out property inspections and take photographs so that the landlord can see the condition the property is being kept in. We always asked if we could take photographs and you always agreed. Your were not to quote "torn apart" at the checkout, the property was not left in a clean condition, we prepared a photographic checkout report which was emailed to yourselves and the landlord. As a new tenant was shortly moving into the property we liaised with your landlord and advised you of an £80 deduction from your deposit which you agreed to. Your 1 star review is not justified and as a professional letting agency, we do not post incorrect responses to any review given. You were not happy that we were instructed to manage the property however you must accept that this was on your landlords instructions and we were merely trying to carry out our job.
5/5
GoogleThank you GD Estates, Sophie and Sam get a special mention, for your highly professional, responsive and friendly service. We moved into a rental managed by you in March this year in lockdown, and you made a stressful time for us much softer. Your responses on behalf of the landlord who was also cooperative in getting the property improvements and other maintenance was first class. You had only just taken over the management of the property and your professional services has benefitted all parties. The speed with which you were able to re-let the property within the term of our lease, us having bought a new home, was exceptional. Your close out inspection report was accurate and informative with utilities meter final readings, the deployment of a professional cleaner took that stress away from us, and finally you have dealt with the repayment of our deposit via the DPS system swiftly. We have absolutely no hesitation in providing this reference. Thank you so much. David & Carole Carney.PositiveResponsiveness, Quality, Professionalism, Value
Thank you David and Carole for your kind review. It has been a pleasure working with you both. I wish you well in your new home.
5/5
GoogleAgents are friendly, helpful, and quick to answer all my queries. Good work!
Thank you Samuel, much appreciated
5/5
GoogleAs a landlord I have to say that G.D estates did an excellent job of overseeing our house while we were living overseas. They matched our tenant to our needs (and hers) very well, and ensured that both sides were happy at all times. Being overseas it was important to feel we could trust GD Estates to look after both ours, and the tenants best interest and we always felt confident that this was the case. I highly recommend GD Estates, they are a professional and caring team.PositiveResponsiveness, Quality, Professionalism
Thank you Phil, it has been a pleasure to work with you.
5/5
GoogleGd Estates looked after my property for me for 3 years. From the initial visit from Tracey everything was very efficient. Not having been a landlord before I felt my property was in safe hands. Any phone call made to the office was dealt with consistently by any of the girls. If need be a response was carried out quickly. The tenant check visits were carried out on time and plenty of information given. Gd also have approved contractors who carry out any work required and any that visited my property were very good. All in all I would highly recommend Gd Estates as a Letting Agent.PositiveResponsiveness, Professionalism
Thank you for your kind words, Sarah. It has been a pleasure to work with you. I wish you well in the future.
5/5
GoogleI have used this wonderful company many times and so have my children. They are above all honest and fair to both tenants and landlords. Highly recommend.
Thank you Paula. We appreciate the 5 star rating.
5/5
GoogleTop notch customer service. To be honest, what wowed me was the things put in place especially the air fresheners as I’m a big fan of that, the lovely smell that welcomed us when we moved into our apartment for the first time was so sweet 😀, then the kitchen items, towels and relevant home sprays. Thanks GD for the quality service rendered. It’s a five star from me.
Thank you so much for your kind review. We hope you are settling into the property.
4/5
GoogleExceptional service with a surprising care package of move-in essentials and goodies. Thank you for your efficiency.
Thank you Clemencia for your lovely review. We are glad you enjoyed the goodies!
5/5
GoogleGreat professional and efficient service from Ellie and the team, which made the process of letting our first property painless.
Thank you for your 5 star review. We appreciate your comments and look forward to working with you moving forward.
5/5
GoogleGD Estates, we had an amazing Journey, the make sure that your move will not delay, they are fast in paperwork and they help you to settle okay. We are team GD from now on.
Thank you Sandra, we really appreciate your kind comments.
5/5
GoogleWe have been clients of GD Estates for over ten years. We have always had extremely professional, helpful and prompt service from Tracey, Sam and their team. Nothing is too much trouble and they always manage to achieve fantastic end results. Thank you GD Estates you are simply the best!!!
Thank you for your lovely review, we appreciate your comments.
5/5
GoogleHave had many years of fantastic service both as a landlord and when selling a property! Highly recommended
Thank you Ruth for your kind words. We apprecaite your comments and wish you well.
5/5
GoogleWhen venturing into the world of being a landlord it can be daunting to say the least. Tracy and her staff lead the way when things needed sorting out. They checked out new tenants and ironed out any teething problems that arose. I have always been made welcome whenever I dropped into the office over the past 10 years. A great team doing a great job. Thank you.PositiveResponsiveness, Quality, Professionalism, Value
Absolutely delighted to hear that you had such a positive experience with GD Estates, Sara! And equally delighted to receive a five star review - thank you!
5/5
GoogleTracey and her team were extremely friendly and helpful guiding us through the process.
Thank you for your great review, Zoe. We look forward to working with you.
5/5
GoogleTracey and all the team have always provided a great service throughout the years, thank you!
Thank you for your kind review, we really appreciate it.
1/5
TrustpilotWhat a Shame!
Whe house we rented was a right state when we moved in with mold on the windows, rubbish in the garden, just to name a few. The inventory pictures did not reflect what the house looked like and what they said and so I asked them to note this. They later tried to charge us for this. Luckily we had a few pictures to argue our case but they had many more pictures that were strategically taken and so we ended up paying for part of it from our deposit. The company had an unrealistic record of the house prior to move in and move out. Initially, they tried to charge us for things, such as a burn mark in the carpet, that the original inventory stated was already there prior to us moving in. The walls were listed as recently redecorated when we moved in, but they definitely were not. They were awful. My kids could have done a better paint job. I stated this to them in an email for record, but they still asked for us to pay for it to be re-painted. The house was so poorly cleaned by the cleaner who cleaned it prior to us moving in that even DPS said it wasn't fully clean. I wouldn't be surprised if they copied and pasted everything that was wrong with the house the last time someone moved out and said we did the same. Sam, I will say is knowledgeable. As for one of the ladies that works there, omg!! I tried to ask her if they could look at the house to see if it needed anymore cleaning or work before everything was handed over, this lady couldn't grasp what I was trying to ask but instead thought we hadn't had it cleaned. Later, we were accused of not getting the carpet professionally cleaned. Luckily, we had the receipt, but this wasn't enough for GD Estates. They wanted it cleaned again. The poor carpet cleaner said he'd never had a letting agency say the carpet wasn't clean after he'd cleaned it. He was surprised, we were surprised, but kindly, the carpet cleaner cleaned it again. The carpet was perfectly fine the first time round.
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