Nicholas Humphreys Burton Upon Trent reviews

★★★★★ 5/5

Google

I am a landlord, Nicholas Humphreys have been amazing cannot recommend them highly enough! Special mention for Alison Cross who manages my property!

Sarah · 4 March 2025

★★★★★ 1/5

Google

A property was advertised and I went and viewed it. It was acceptable and I made the £100 holding fee and arranged a moving date. I put in my notice in my existing house arranged holiday and booked a van. 24 hrs later I received an email from the agents saying that the landlord wanted me to move in in 3 weeks which sounded alarm bells. When I went for the viewing the tenant in the property showed me round but apparently Nicholas Humphries didn't know that a tenant was living there they thought it was vacant. After numerous emails and phone calls it turned out that the landlord had rented it to one of his friends therefore I lost the house. Apparently Nicholas Humphries didn't know the landlords dealings. I asked for my £100 back, only to be told it would take a week to go back into my account. I feel I have been ripped off and am still awaiting refund. From the start of the transaction I felt that the staff did not know what they were doing. I will never deal with them again.

Sandra · 2 January 2018

★★★★★ 1/5

Google

I've just sold my house through Nicholas Humphreys The house sold quickly and for what I thought was a great fixed price Wrong! The price was plus vat Maybe I should of read the paperwork better but on the day they came to take pictures and I agreed the price It wasn't explained it was plus vat To me fixed fee means exactly that! They just told me what I wanted to hear to get my custom I didn't get a copy of the paperwork until after the sale of the property had gone through and I questioned the fee It ended up being a lot more expensive than purple bricks who has also valued the house and I'm sure could of sold it just as quickly Will not be using them again ☹️

Rebecca · 2 January 2018

★★★★★ 5/5

Google

I don't write that many reviews, but in the case of Nicholas Humphreys, I'm making a rare exception. We were looking for a rental property and of all the agents we contacted across numerous geographical locations, they were the only agency who stood by their word and did what they agreed to do and by when it needed to be done. No having to take time out of my busy schedule to chase and they were prepared to act quickly with viewings even though I know it put them to trouble. Needless to say, they came through like real champions! I would highly recommend them if reliability is something that you value.

Craig · 2 January 2018

★★★★★ 5/5

Google

I've had an excellent experience with Nicolas Humphreys, as they have been extremely proactive in getting my property rented out. Everyone I have spoken to in the office have been very professional and helpful making both myself and tenants very happy. Most recently, I've been speaking with Stephanie Powers in Referencing who has been excellent at communicating progress and completing references speedily. Furthermore both Matt Wright (who manages the property) and Simon Smith (director) have been great to work with.

Andrew · 2 January 2018

★★★★★ 5/5

Google

Very pleased with all the levels of service received from the whole team….. right from taking over our new properties to the updates and support from the property team when maintenance issues and questions have arisen. I would highly recommend to any potential buyer. 👍 …

Richard · 1 January 2024

★★★★★ 1/5

Google

Be very carefull if you choose to rent through these people! You get no support whatsoever as a tenant, they will always side with the landlord, who is allowed to get away with anything they like it seems. Our time renting though Nicholas Humphreys turned out to be the most stressful and unpleasant time of our lives. Be warned.

Becky · 1 January 2023

★★★★★ 5/5

Google

Cannot fault this company, as a Landlord I've had very few issues with my tenants all of which were dealt with very swiftly by very pleasent staff at the Burton branch.

Matt · 10 January 2018

★★★★★ 5/5

Google

What a fab bunch of people! Wanted to rent out one of our properties & they couldn't have been more helpful :) Such an easy process & constantly updated on proceedings. Recommended to family members too who have rented through them. 5 Stars!!

Nikki · 1 January 2024

★★★★★ 5/5

Google

Have used estate agent to purchase and sell my property, and service has been great with both experiences. Jess has been fantastic and really helpful at every stage.

Emma · 2 January 2018

★★★★★ 5/5

Google

Annie is great, so friendly, helpful and professional. Everyone else who I had contact with were also very helpful. Thankyou for selling my property!

Michael · 2 January 2020

★★★★★ 5/5

Google

I DON'T NORMALLY BOTHER WRITING REVIEWS BUT MY DEALINGS WITH NICHOLAS HUMPHRIES HAS RESTORED MY FAITH IN HUMAN NATURE. THEY SHOULD REALLY BE CALLED RONSEAL BECAUSE THEY HAVE DONE EXACTLY WHAT IT SAYS ON THE TIN. THANKYOU TO ALL THE OFFICE STAFF

Jackie · 1 January 2024

★★★★★ 5/5

Google

Excellent customer service, very helpful, my point of contact has been lovely lady called Amber, went above and beyond what she needed to do. I hope the next property I move to (if I move) is managed by her and her team.

Manpreet · 1 January 2024

★★★★★ 5/5

Google

When buying from NH, speak to Annie. She is very pro-active and a great estate agent. When renting out your property through NH, speak to Emma. She is very detailed, always friendly and ready to help. Her ability to liaise with the tenants and arrange contractors for works is second to none. Both highly recommended.

K · 1 January 2023

★★★★★ 1/5

Google

Very rude, incompetent and arrogant staff. Trying to arrange a viewing is like pulling teeth, and once you manage to achieve that the whole experience will age you. If you see a property listed for sale by them, steer well clear…

Edd · 1 January 2024

★★★★★ 1/5

Google

Tenants are being charged for cleaners to come over and clean the house but its being six months till now The cleaner has not come over yet … More

Noel · 2 August 2024

★★★★★ 5/5

Google

Cannot recommend enough. Both Samantha and Annie were brilliant. Always kept us informed throughout the process. 5 stars in every way.

Nick · 2 January 2020

★★★★★ 5/5

Google

The agency is 100% professional and at the same time the contact is very friendly. Proactively solves all current Issues on an ongoing basis, so that cooperation is very transparent and easy. I couldn't have chosen better. Roman Kubinski

Roman · 1 January 2024

★★★★★ 5/5

Google

Ashleigh S has been so helpful with any queries I've had, goes out of her way to try and resolve situations and is really understanding and compassionate. What a great property manager!

Tasha · 22 May 2024

★★★★★ 1/5

Google

Boilers left broken for 5 weeks in Winter, 5 weeks to replace a broken washing machine, a bedroom window that's been broken for over 3 months. … More

Steve · 3 July 2024

★★★★★ 5/5

Google

Always used Humphreys, fantastic service every time, cannot best them!!! They go that extra mile to help especially Eileen.. Highly recommend

Vicki · 9 February 2019

★★★★★ 5/5

Google

I have several properties and am buying more from you renting with you and I am more than happy with the service provided by Mike BUckland. I am moving my properties from south to the the midlands.

CHRISTINA · 1 January 2024

★★★★★ 5/5

Google

I rent through these estate agents and deal with a lovely chap called Mike he’s always polite and I feel like I can approach him regarding any issues I have and nothing is too much trouble

Laura · 1 January 2024

★★★★★ 4/5

Google

I reported a broken latch on my gate on my rented property and it was repaired in quick time with a new latch. Very happy with the service from Nicholas Humphreys in sorting this out.

Peter · 9 January 2024