St Modwen Homes Burton-On-Trent reviews

★★★★★ 5/5

Trustpilot

Glan Llyn

Our journey with St Modwen has been absolutely fantastic. Simon has been brilliant through out and we can’t thank him enough for everything he has done. The site guys Matt and Liam have been brilliant also. Highly recommend St Modwen if you’re thinking about buying a new build, and if you’re looking in Glan Llyn you’re in great hands - thank you all so much

Amiee · 10 August 2023

★★★★★ 5/5

Trustpilot

I would like to thank Dan from St

I would like to thank Dan from St. Modwen homes for an amazing support and after care, really helpful with everything that’s been requested. He had been checking on us to make sure we are 100% happy and that there is no issues. This man deserves recognition for this !

Piotr · 28 June 2024

★★★★★ 5/5

Trustpilot

Plot#21 Repair Works

Plumber Andrew & Carpenter Matt are amazing. They help us to fix the issue quickly and are always polites, handle the job with care and skillful. St. Modwen Homes should be very pround of them. There is a huge differnece between selling a house or providing a comfortable home to customer. Thank you Matt and Andrew.

Hong · 23 February 2024

★★★★★ 4/5

Trustpilot

Overall impression: Great

Overall impression: positive. The overall process went very smooth from beginning to end. It finished earlier than expected which is great. They kept us updated as the construction went forward. However. i felt at the end things were rushed and few minor things were left undone at the time of our move. But all of them have been fixed and sorted by now. In the end its all good. There were some miscommunication initially. I am a nhs worker. 5000gbp was supposed to be given towards our incentive. We chose 3000gbp towards our flooring. However, in the DIP rather than mentioning 3000 gbp, they mentioned a specific flooring type so this made our choice restricted. So we did not receive the whole 3000gbp that was promised to us. But the other 2000 gbp of the incentives has been given in full as promised. I think this was partly our fault as we should have read the DIP through before signing. But as first time buyer we did not have any idea about the flooring staff initially. The house itself is great. This is our first home and at the end of the day I look forward to coming back home. I find the peace I needed in this home. Again Over all the whole process was great. Few st modwen staff have been super helpful like Manjit, Wendy, Dylan, Lizzy.

Fahad-Bin · 16 November 2021

★★★★★ 5/5

Trustpilot

Glan Llyn - Newport

Simon and the team at the Glan Llyn site in Newport has been fantastic throughout the whole process. Communication has been 10/10, quickly resolving any issues or questions we had. The team have been great to resolve any snags post moving into the property and this has always been dealt with professionally with great communication and customer service throughout. Thank you all:)

Jessica · 21 September 2023

★★★★★ 4/5

Trustpilot

Do I buy a St Modwen Home? Oh, most definitely yes!

We bought our three bedroom home on Branston Leas Estate in March 2020 (just before the COVID 19 lockdown began) and moved in to it late July 2020.Pretty much from the start to the actual day of moving we were looked after by Lisa Preston and I cannot speak highly enough of her and how she kept us informed throughout what were very worrying and trying times. The original date for completion was planned for early May 2020, but due to the lockdown and revised working on site, the date was pushed back to late July. At all times we were kept informed and Lisa acted more like a good friend than someone I’d only spoken with over the phone.The only negative experience we have had was that on moving day, when the welcome to our new home was not there. Due to miscommunication (and COVID-19 lockdown rules) we never received the usual St Modwen welcome, but Lisa and the team did put things right for us and I can totally understand how this small part of the overall experience was missed.All in all I am extremely happy in my new home. We have had a few minor teething issues (snags), but all were handled by St Modwen and rectified.So, should you look at St Modwen when purchasing a new home? Definitely, their homes are stylish and affordable, and the quality - although not the most fantastic out there - it is about right for the cost of the house (If you want better, you’ll have to pay far more).So, would I recommend St Modwen? Most definitely! They’re a local firm that build decent, affordable homes. The sales team at Branston Leas, especially Lisa Preston were fantastic. Also, a special Mention to John Wain and Mick Brearley (the site construction management team) who were generous with their time on site visits to view whilst the house was being built and who have been caring, helpful and friendly throughout the whole purchasing process and beyond, and who have made sure any snags and issues have been sorted. Thank you for all your help.

Paul · 6 November 2021

★★★★★ 5/5

Trustpilot

Another great experience from St Modwen

Another great experience from St Modwen’s. Had our light fittings checked over by the incredible Richie. I cannot fault his workmanship. Richie is an asset to them. Always so hard working, professional and polite. Nothing is too much trouble and finishes the job to the highest of standards.Always goes above and beyond. Another great job completed by Richie 👍🏻

Lorna · 30 November 2023

★★★★★ 5/5

Trustpilot

As a first-time buyer

As a first-time buyer, I appreciated the professionalism and support from the sales manager Julie Mccarthy. Her guidance, responsiveness, and clear communication made the experience positive and much less stressful.

Mr · 17 June 2026

★★★★★ 1/5

Trustpilot

All friendly until you buy and give them reviews

They are all friendly and very helpful until you buy and give them reviews on platforms they ask you to put reviews. If you go to buy a house they have banners with 5 stars costumes satisfaction.I've been trap in this, once I bought the house they've been very demanding to give them good reviews on those platforms, after this if you need any help they won't care and pretend are very busy.Aftercare is shocking. Would not recommend buying a st modern property again!Terrible customer service all round!Hi Lydia,This is Banbury Place, plot no.26I don't want to put any more negative words about your company.Please have my garden sorted, there are just a few slabs which needs to be moved, it should not take more than a few hrs to have it sorted.Let's put it this way to make it transparent, today is 17th September let's see how long it's taking you to fix my garden (to move a few slabs), I will put here an updated when this will be sorted.NB: at the moment I have no update from you when you will fix it. I am tired of chasing you...23rd September, my garden have been sorted with your "after care services standards". One guy did just a 3 hrs work.I'm still very disappointed after this experience.

Constantin · 23 September 2021

★★★★★ 4/5

Trustpilot

A big thank you to John & Callum

A big thank you to John & Callum for all the snagging work they do. Its a real help when you find these little jobs haven’t been completed properly or to our standard. All ways a pleasure to have them aroundThankyou guys, Sandra

S · 18 September 2024

★★★★★ 3/5

Trustpilot

Lovely house - poor customer service

Pre-sales was good. Major issue with the financial advisor they recommended, so had to exchange and complete on the same day, after a stressful few days to sort. House not ready as sales hadn’t informed site and flooring was wrong. Shoddy post sales/customer service - be prepared to chase!! House is lovely (now snagging done) - although some changes to the layout, especially lack of storage in kitchen would make it great - and the development is good. Really happy with what we have - but was more stressful than it needed to be to get the house sorted!

ATLG · 17 September 2021

★★★★★ 5/5

Trustpilot

A Pleasure Experience

Olivia and Arron were helpful and patient. They gave kind guidance when we visited show homes. They clearly answered the questions raised by me. Olivia assisted me in visiting the plot that I was interested several days. Besides, she also facilitated me to take photo for the plot of my friend. Eventually, I really appreciated the help she gave us when during the period we visited Branston Leas.

Chun · 3 March 2023

★★★★★ 5/5

Trustpilot

Am looking to buy a house ,I've been…

Am looking to buy a house ,I've been dealing with Sue ,she is very kind and patient and provided me with all information needed, Sue highly recommended .Thanks

Nesrin · 20 June 2026

★★★★★ 5/5

Trustpilot

First House Buyers!

Just want to say how amazing Kyle has been with buying our First House! His customer service is excellent, always there if we need him no question is too small! Also, when viewing other possible plots all other estate agents claimed it would be September. But Kyle pushed and has said we could be in for June which helps massively!

Mackenzie · 21 March 2025

★★★★★ 5/5

Trustpilot

ST Modwen - Banbury Place

St Modwens have been nothing but helpful, supportive and understanding from start to finish. I never thought getting a new build property would be so simple and such an easy process. With friendly help every step of the way. I would like to give a special mention to Lizzie, Kieran, Manjit & Phil from the Banbury team 🙌🏾 once again Thanks to you all again for making our move so smooth!

Dee · 20 July 2022

★★★★★ 5/5

Trustpilot

5 star rating for Lewis and Lauren

The customer service team have been excellent. Whenever we had enquiries about our new home, Lewis was exceptional in getting the matter sorted. Lauren too, has been great in responding to emails. Can’t fault the team at all. A big thumbs up from us!

Richard · 8 July 2024

★★★★★ 5/5

Trustpilot

Absolutely in love with my new home

Absolutely in love with my new home. Great experience from start to finish. Special thanks to Jayne and Wendy for guiding us along the reservation journey and to Lizzy and Jon for ensuring snags were resolved in a timely manner as well as checking in to make sure everything was ok. I would definitely buy again and wouldn’t hesitate to recommend my friends and family

Gina · 23 February 2023

★★★★★ 5/5

Trustpilot

After being made very welcome to the…

After being made very welcome to the sales office We had an excellent service from the sales lady Jess at St Modwen Langford Mills Norton Fitzwarren Taunton. Jess was very helpful and able to answer all of our questions and concerns and made the process very easy to understand and we agreed to go ahead with the purchase and are looking forward to moving into our new home. Thank you *****

Rodney · 13 June 2022

★★★★★ 4/5

Trustpilot

A fabulous home

My new home is lovely. I got to meet the builders on a couple of occasions to keep me up to date with the progress before I moved in. I had an extensive home demo with Gemma on the day I moved in. She was always on hand to help with my queries. Very professional and nothing was ever a problem. Aftercare has been great.

Karen · 28 January 2023

★★★★★ 5/5

Trustpilot

My review is for the aftercare team…

My review is for the aftercare team particularly John and Callum. Even though I have had problem with getting snagging work finished when John and Callum have visited they have also been very friendly made me feel very comfortable and always completed the jobs to a high standard. (Stillwater, Glan Llyn)

Aimee · 4 February 2024

★★★★★ 5/5

Trustpilot

Ember Park Sales and site team have…

Ember Park Sales and site team have been great with me and my partner when buying out home, they where very helpful and thoughtful.

Joe · 27 June 2026

★★★★★ 5/5

Trustpilot

We’ve had such a fantastic experience…

We’ve had such a fantastic experience with Elaine at St Modwen Homes in Seaham Garden Village. From the very first interaction, she has been incredibly helpful, knowledgeable, and genuinely supportive throughout the whole process.

Kirsty · 9 April 2026

★★★★★ 5/5

Trustpilot

5 stars

Everything was brilliant from the moment we reserved our dream home. Fiona and Anita in the sales office were great all the way through answering any questions and keeping us updated. Damion the customer service manager has resolved any small issues we have had since moving in really quickly along with Adrian and Nathan the site managers. The whole team are really helpful and friendly. We couldn’t of asked for anything more.

Miss · 25 January 2022

★★★★★ 5/5

Trustpilot

Great staff and sales at Ember park

Great staff and sales at Ember park. Thank you to the site manager that showed me around one of the unsold plots.

Debbie · 28 June 2026