Trusted Agent profile · Burton-On-Trent
★★★★★
1,029 reviews across 2 platforms
Acacia Lane, Branston, Burton-On-Trent, DE14 3FW
St Modwen Homes's office in Burton-On-Trent, at Acacia Lane, is rated 4.0 out of 5 across 1,029 reviews on two platforms, including 72 Google reviews rated 3.8.
Every review we hold for the Burton-On-Trent office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat staff and sales at Ember park
Great staff and sales at Ember park. Thank you to the site manager that showed me around one of the unsold plots.
Hi Debbie, Thank you for taking the time to leave a review. We are delighted to hear that our Ember Park team were so helpful. Best wishes St. Modwen Homes
5/5
TrustpilotBuying are first home
Buying are first home, Caroline and Tigan have been great, really helpful. Explaining everything to me, perfectly. answered all are questions and patient with us. Thanks for everything
Hi Thomas, Thank you for taking the time to leave a review. We're delighted to hear that Caroline and Tigan have been so helpful and we hope you enjoy your new home when the time comes. Best wishes St. Modwen Homes
5/5
TrustpilotI absolutely love my new house
I absolutely love my new house! A high quality finish throughout and the St Modwen were very helpful throughout the whole process. Simon, Kelly and the rest of Glan Llyn team have been so helpful and the customer service has been excellent (including after completion day - Steve has been brilliant). Thank you St Modwen and I am looking forward to enjoying living in my home for many years to come.
Hi Sarah, it's great to hear you had such a positive experience. Thank you for taking the time to review your experience with us. Many thanks, Lydia
5/5
TrustpilotWe were properly taken through every…
Kyle assisted us and We were properly taken through every bit of what we have to know and felt very happy. We understood every bit of the investment we are investing
Hi Felix, Thank you for taking the time to leave a review. We are delighted to hear that Kyle has been so helpful. Best wishes St. Modwen Homes
5/5
TrustpilotS&J at the Kemble
Both myself and partner would highly recommend purchasing a home with St Modwen Homes, Glan Llyn! Simon and Toni were especially helpful throughout the whole purchasing process. Both did not hesitate to answer any questions we had along the way. They were not only prompt with correspondence, but also showed genuine interest in ensuring we were really looked after and informed! Great sales team 10/10!Sophie & Jan
Hi Sophie and Jan, it's great to hear you had such a positive experience with us so far. Thank you for taking the time to review your experience with us. Many thanks, Lydia
5/5
TrustpilotThank you to Matt @Burton for the Front…
Thank you to Matt @Burton for the Front door repairing today. He did a good job, help me solved the problem with professional skill. He is patient and willing to found out the problem in details.
We appreciate your kind words and are thrilled to hear about your positive experience with Matt. We strive to provide excellent customer service and are glad that Matt was able to resolve your issue with professionalism and patience. Wishing you all the best in your new home, Lydia
5/5
TrustpilotExceptional Customer Service
We moved into our new home on Dec 16th 2022 and had been totally impressed by the professionalism and efficiency of Fiona in the sales office. Our exceptional customer experience continued when we moved in! The two guys in charge of the site Keith and Nathan were super helpful and always on hand to help. All round an exceptional customer experience.
Hi Mark, we love hearing that the team at Blythe Fields have helped make your home buying experience a positive and exciting one! We'll be sure to pass your feedback on to everyone at Blythe Fields, it will be much appreciated. Wishing you all the best in your new home! Thanks, Lucy
5/5
TrustpilotOutstanding after care and technician
The Technician - Mihail, is absolutely fantastic. He is so polite and super efficient, and the quality of work is superb.I wouldnt think twice about referring him to anyone.Thank you Mihail and St Modwen.
Hi Danielle, thank you for taking the time to review your experience with St. Modwen. It's wonderful to hear your feedback about Mihail's excellent work. Thanks, Nick
5/5
TrustpilotBrilliant work and finish by Rob.
We had a small brown stain start to appear in our en-suite bathroom ceiling, Rob Wainwright came and provided a great service and the finish looks as good as new. Great friendly service and really helpful. Thanks Rob.
Hi Joe, thank you for taking the time to review your experience with us. Great to hear such positive feedback. Wishing you all the best, Lydia
5/5
TrustpilotRitchie came to do some work in our…
Ritchie came to do some work in our kitchen and was very professional and did a good job . To me it seems that Ritchie is the only person that gives St Modwen a rewarding plus mark
Thank you for leaving us a review, Dr Muhammad. We appreciate you taking the time to review your experience with us. We Wish you all the best, Thanks, Lydia
5/5
TrustpilotAbsolutely fantastic service from all…
Absolutely fantastic service from all the ladies at St.Modwens Branston, they have been nothing but supportive of my self & my partner in buying our new home.Jenny especially has guided us through step by step and physically cannot do more for us if she tried, I highly recommend. Thank you to all the team especially Jenny & Olivia, you’ve made something stressful feel like a breeze
Hey Abby-Gayle, we are happy to hear that you are thrilled with the experience given to you so far. Thank you from all of us, your feedback is really appreciated, Lydia
5/5
TrustpilotHad some snagging completed by Callum…
Had some snagging completed by Callum in December and January he is reliable punctual efficient tidy polite and friendly. Very good all round tradesman. Thank you Callum.St modwen customer service have been very good in communicating and also in arranging snags to be fixed. Thank you
Hi Denise, thank you for your review. It's always great to hear that you've had a good experience with us. We'll be sure to pass your feedback on. Wishing you all the best. Thanks, Lucy.
1/5
TrustpilotSo emailed you still no reply and a…
So emailed you still no reply and a blocked toilet..
Hi Jemaine, Please accept our apologies, we are unable to find a record of the email you sent in response to your previous Trustpilot review. Please forward your email again to contact@stmodwen.co.uk, including details of your address and the development you live on, and we will look into this for you asap. Best wishes St. Modwen Homes
5/5
TrustpilotMany thanks to Callum and John
Callum and John have both given consistently excellent service whenever they have visited my mother's apartment. Callum first visited shortly after Mum moved in, addressing a problem with her shower. He identified the cause of the problem, treated it and was very kind and helpful in explaining how to prevent the problem recurring. Recently Callum and John visited to mend a broken balcony roof. They worked conscientiously and efficiently and were extremely helpful. They even noticed that the glass in Mum's balcony had changed position and took the time to correct it. All in all, they could not have been kinder or more professional.
We are so pleased to hear that Callum and John have provided such excellent service to your mother. It's wonderful to know that they have been kind, helpful, and professional in addressing her needs. We appreciate your kind words and will share your feedback with them. Wishing you all the best, thanks, Lydia
5/5
TrustpilotRitchie who works for st modwen is top…
Ritchie who works for st modwen is top class. He’s done all our snags in our house and gone above and beyond to help us with house problems. Best tradesman onsite, thanks Ritchie 👌🏻ThanksSam and lucy
Hi Sam & Lucy, thank you for leaving such a positive review. We are glad our team at Heathy Wood has helped with your aftercare and snag list. Wishing you all the best in your new home, Lydia
1/5
TrustpilotUSELESS CUSTOMER SERVICE
Customer services are horrible. Never call to say the technicians aren't coming. No text, no email nor a call. Useless. Worst ever service as they can't even update their customers. Do not buy from this cowboy building company. Garbage service all around. Actually no service at all just headaches and wasted time. Do not waste your money and go buy from another company. These take your money and laugh in your face. THE WORST SERVICE I HAVE EVER COME ACROSS!! Get better service from an Indian call centre!
Hi Baljeet, We understand your frustration and apologize for the inconvenience you experienced. We will pass this over to the team at Egstow Park. Thanks, Lydia
1/5
TrustpilotStill a year on and not finished the…
Still a year on and not finished the horrific painting of the entire internals. Cancelled numerous times and make excuses constantly. Never buy a home from them as they use cowboy builders and customer service is horrific and don't care. Just send you complaint links if you're not happy. Pathetic service. If you're thinking of buying from St Modwen's then you should take all the money for the house and set it on fire. Its more useful to you that way. STAY AWAY..WASTE OF YOUR HARD ESRNED MONEY FOR A LACK LUSTRE CARE FREE SERVICE. NUMEROUS ISSUES ON OUR DEVELOPMENT AND PEOPLE ALWAYS COMPLAINING ABOUT ISSUES. Try Avant or another company
Hello, I’m very sorry to hear this about your experience. Please can you email sales@stmodwenhomes.co.uk with your development details so I can pass this review on to the relevant team. Thanks, Lucy.
5/5
TrustpilotAmazing Aftercare Service done by John
We really appreciate the exceptional service John provided with the snags we encountered. We cannot thank him enough for a job well done! 👏
Hi Joe, Thank you for taking the time to leave a review. We are delighted to hear that John was so helpful in resolving your snagging issues, and we hope that you are enjoying your new home. Best wishes St. Modwen Homes
5/5
TrustpilotVery impressive
We visited the Seaham Village development recently and met with Elaine. A great experience, she was so helpful and answered all of our questions. The show home is stunning!
Hi Paulo, Thank you for taking the time to leave a review. We are glad to hear that you enjoyed your visit to Seaham Garden Village and that Elaine was so helpful. Best wishes St. Modwen Homes
5/5
TrustpilotWe bought a new build on the Heathy…
We bought a new build on the Heathy Wood estate, ST Modwen's provided us with Richie as a general handyman / Snag man to complete our 7-day snags list.Richie was fantastic, Honest, and reliable, if he said we would do something it was done.
Hi, thank you for your review. It's great to hear that you've had a positive experience with us. We'll be sure to pass your feedback on. All the best, Lucy.
5/5
TrustpilotAmazing Journey
This is an amazing moment which I need to share when our family finally done my home completion yesterday. I come from Hong Kong and we are the first time buyer in UK. A professional sales team and a great helpful project team which make me feel like my hometown. St Modwen is a great and efficient builder, Even we face a lot of troubles and problems of my new house, They are patient and kindness to solve the way, I need to special thanks to sales team Aaron/Jayne/Caroline . They are super perfect team and the best .
We are so happy to hear about your positive experience with our team. We strive to make the home buying process as smooth as possible for all our customers, especially first-time buyers. Wishing you all the best, Thanks, Lydia
5/5
TrustpilotSt Modwen, West works, Birmingham
We've had a great experience with Modwen at West Works, thanks in large part to Lizzy, the Customer Service Manager.
Hi Darren, Thank you for taking the time to leave a review. We are delighted to hear that Lizzy has been so helpful and we hope that you are enjoying your new St. Modwen Home. Best wishes St. Modwen Homes
1/5
TrustpilotDon't fill in the survey!!
The house on the most part has been good, we didn't have a huge list of snags, although most of them were only completed to a barely passable level after several rounds of contacting them! The garden was not fit for purpose and required escalating to a higher level, but was eventually sorted. But once the we filled in the survey giving them a high rating, all contact stops, nothing will now be fixed, you'll be lucky to get a response from them!! DO NOT FILL IN THE SURVEY! We discovered an obvious fault with the Bath in one of the bathrooms that we very rarely used, probably down to how it was stored before installation. After weeks of complaining through multiple customer care channels, they absolutely do not care and will not touch it. We've been given different excuses ranging from I can't really see anything wrong with this too we don't replace sanitary products after 2 weeks. This is an obvious fault that they have simply washed their hands of, and we'll have to pay to resolveEDIT:Responded privately as requested by St Modwen, and have been completely ignored! moved down to 1 star
Hey Dave, we are happy that you are loving your new home and that you’ve been happy with the customer services that has been provided to you. We’ll pass your message on to the employees mentioned. Thank you from all of us, Lucy.
5/5
TrustpilotGood quality customer service
Good customer service Good customer relation Well satisfactory and quality service Always at our service etc.
Hi Faith, Thank you for taking the time to leave a review. We are delighted to hear that you are happy with the customer service you have received. Best wishes St. Modwen Homes
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