St Modwen Homes Burton-On-Trent reviews

★★★★★ 5/5

Trustpilot

Great experience

The staff at Banbury Place, especially Manjit, have been absolutely fantastic during all stages of the purchase process. Manjit has happily answered all questions we have and has been very accommodating towards us as first time buyers, explaining the process and guiding us through it. Thank you for making this journey so easy and exciting. We have been receiving regular email updates on our new home and are extremely excited for the completion and move in.

MS · 8 March 2023

★★★★★ 5/5

Trustpilot

5 Star Service throughout

This is my second home on the Glan Llyn development and St. Modwen have always solved any issues really quickly. Recently we had a couple of snagging issues that we talked to Joshua Beesley (Customer Service Manager) about and he couldn’t have done more to sort things out. Matt and Liam were great straight after purchase and Simon helped us buy easily. It’s a great team.

Karen · 1 December 2023

★★★★★ 5/5

Trustpilot

Something like Dan was really helpful…

Something like Dan was really helpful in getting some spare material for some work my farther had planned whilst he visited from Poland and didn’t have to go out of his way to do this but he did and we’d like to share our positive thoughts and feedback with his exceptional customer service.

Consumer · 10 August 2024

★★★★★ 5/5

Trustpilot

Technician at St Modwens

Just wanted to leave a quick review for the technician that came out today (Darren), following some electrical work by an external contractor. Darren was fantastic - he went above and beyond to ensure the work was completed to a good standard, polite and informative and was very clean and tidy after completing the work. Really really good service thank you.

JS · 15 March 2024

★★★★★ 5/5

Trustpilot

I visited ember park today and the…

I visited ember park today and the young guy was very helpful although we are not buying there we are buying at another site he was very personable and friendly what a lovely showhome aswell.

Theresa · 28 June 2026

★★★★★ 1/5

Trustpilot

Worst company ever

We bought a property in the Egstow Park development, and have been utterly disappointed with the aftercare and customer service. We have had numerous problems such as holes made with hammers in walls to fit wiring. On day of completion and receiving keys we found that our patio doors would not lock. Drive way was not completed, man hole covers not flat which they have said they have repaired but have not.Gardens around this property / plot is mainly all clay and laid with building rubble which has been covered over with turf. We have pulled out left over wiring out of the ground. Fencing is falling apart.Roof tiles not fitted correctly to the roof, paint peeling off the garage doors, doors not fitting correctly in the house the list could keep going on and on.We have stopped reporting to customer services as they just brush it under the carpet, they don’t care once you have bought the property and you are in your home.Worst company ever… RIP off British comes to mind

Lyndsey · 31 August 2022

★★★★★ 5/5

Trustpilot

I would like to thank Ritchie at Heathy Wood

I would like to thank Ritchie the contractor at the Heathy Wood development for his work on our shower room. He has completed his work in a very professional manner and has an excellent attitude in terms of providing customer satisfaction, always arrives when he says he will, and has a very friendly manner.

John · 1 July 2024

★★★★★ 5/5

Trustpilot

It’s the people that make the difference.

We’ve recently been visiting all the new build sites in Worcester having sold our home. We first met Emily at Pear Tree Fields site when we made an appointment to view. From the moment we arrived on site, Emily greeted us so warmly and introduced us to the site.Having made time to really understand our buying requirements, she took the time to introduce us to the few plots remaining on the current release.On requesting some further details, Emily always replies within the hour on contacting her and is so helpful.We think we’re interested in a plot on a future phase but can’t proceed as we don’t even know the price yet.Having met loads of sales people on new build sites recently, Emily is by far the most professional and helpful. What an asset to your company.

Craig · 7 July 2022

★★★★★ 5/5

Trustpilot

GLAN LLYN

We visited the site recently and absolutely fell in love with it. Huge park on site with lakes and play areas, the homes are all spaced out and back from the road, well designed and attractive. The sales team of Toni and Simon were fantastic, they were so helpful, nothing was too much trouble, they responded to emails promptly and kept us in the loop with information, they are a credit to the company. Beautiful development and excellent sales team.

Angela · 3 July 2022

★★★★★ 5/5

Trustpilot

Excellent House and service

From the moment me and my partner reserved our plot to completion we were fully looked after and was helped every step of the way. Our experience with St.Modwens has been amazing and we couldn’t of asked for it to be any better when buying our first home. When buying our house me and my partner ran in to problems with our valuation and all the St.Modwen staff helped keep our minds at ease at a stage when we felt everything was going to fall apart. St.Modwens were so accommodating with letting me and my partner in our house during the build and it was amazing to watch our family home been built from scratch. When our house was completed me and my partner employed a private company to come and do some snagging in our property. I had read many reviews on new builds from many companies and many of them were bad which made us uneasy so that’s the reason we employed a private company to come and help snag the house. When we received our snagging report I was expecting many structural problems and issues that will take time to fix however we received only decorative snags and the person who snagged our house who has snagged many houses and different builders said this is one of the best she has seen. When we gave our snagging report to Phil the site manager he made sure that every decorative snag was sorted so that our home was more than perfect. We can’t thank Phil and his team enough for building our lovely home and been so dedicated and caring with us through out the whole process. Thank you all of St Modwens it been a pleasure. Highly recommend.

Michael · 21 June 2022

★★★★★ 5/5

Trustpilot

Banbury Place - Wolverhampton

We have been in our home for just over a year now and originally had a few issues pre-completion with regards to valuations but this was escalated and resolved by Bonnie. The support, service and professionalism from Bonnie was amazing and definately outweighed the early issues we had with site sales.Post completion we have had minimal issues and any issues we have had have been rectified or managed professionally by site manager Phil Hill. Phil has offered nothing but support and is an asset to both the Banbury Place site and St. Modwen.Special thankyou to both Phil Hill and Bonnie Perkins who for us personally without wouldn't have made the experience as currently achieved.

Nathan · 18 June 2022

★★★★★ 5/5

Trustpilot

Ember park, Middlesbrough

Me and my partner have visited the Ember park show home numerous times, Carl and Jane have been very welcoming and extremely helpful! As first time buyers, they’ve been very informative and supportive.

Amy · 29 June 2026

★★★★★ 5/5

Trustpilot

I would like to say a huge thanks to…

I would like to say a huge thanks to Kirsty Fuller at Kiln Barn Road Kent Ditton branch. Kirsty accommodated the special requirements I have, kindly answered all of my hundreds questions, patiently helped me selecting all the interior details. Kirsty was always easy to reach via phone or email. I would highly recommend!

Alexander · 21 May 2024

★★★★★ 5/5

Trustpilot

L.cole

Ra at St modwen West works has been extremely helpful with advice as having problems at the beginning of purchase.He always rings to say how things are going along looking forward to moving in.

Linda · 14 June 2026

★★★★★ 5/5

Trustpilot

Everyone I have dealt with when buying…

Glan llyn Everyone I have dealt with when buying our new home has been amazing! The sales staff Simon and Toni were brilliant. Matt & Liam were excellent when we first moved in and Josh our customer service manager is fantastic. They have all been so helpful and supportive and I cannot fault any of them. Would 100% buy from St Modwen again.

Vicki · 7 November 2023

★★★★★ 1/5

Trustpilot

Digbeth One 2

I reserved an apartment in Digbeth One 2. In the brochure was a wooden and white bathroom. I was buying from abroad so the 3rd party salesman from Global One sent me a video of a show apartment that also had a wooden and white bathroom and was told that all apartments are exactly the same.Coming close to completion I realised there were 2 styles of bathrooms and the plot reserved for me was not the same bathroom I was shown. When I mentioned this I was met with defensiveness and told it shouldn’t matter.I didn’t like the other style bathroom and didn’t want to proceed with the purchase.I have not been able to get back a £2,000 reservation fee, which now I know is higher than most people pay for a reservation fee. I’m also down on £1,500 for solicitor fees and £1000 for mortgage advisor fees. I have been told by One Global Property that there is no legal obligation to pay me back my reservation fee even though I was miss sold a different colour bathroom. They told me it’s in the brochure, but only one style of bathroom was in the brochure. It wasn’t in the brochure. It’s false advertisement. There is legal obligation and there is moral obligation. What they did and how much of my money they kept is morally wrong.It seems by other one star reviews that it’s normal for this company to sell you one thing and deliver another. I have filled a complaint with the Estate Agent Authority and will also contact Trading Standards to tell them about the shady advertising loopholes this company and their sales partners seem to use frequently.Some of the reviews on this company are good, some are terrible. Proceed at your own risk. They only care about your money and are dishonest.

Sadie · 17 April 2022

★★★★★ 5/5

Trustpilot

Excellent!

Shirley is doing an excellent job, very responsive to phone calls, made sure we are satisfied by explaining us all the plans in detail and 3D images. Not pushy at all, gave us plenty of time before we decide. Andrew was also very helpful while Shirley was away. They suggested Beth as a mortgage advisor, we were not planning to go with her but we ditched our mortgage advisor and went with Beth. She sounded experienced and very thorough and pointed a major mistake our advisor had made, which was going to result in loss of money. We are also using the solicitor suggested by Shirley. So far very satisfied with all of them!Update: Our exchange has gone through smoothly, used St Modwens recommended mortgage advisor and solicitor, all of them very professional and stick to the timelines.

A · 24 March 2022

★★★★★ 4/5

Trustpilot

Rachel and Julie were very approachable…

Rachel and Julie were very approachable and professional in handing out the information, brochures and were very thorough with the process. Me being the first time buyer had little knowledge and confidence about the process but after they went through it all i am now pretty much content and very happy with the way everything went through at the reservation. I am very much satisfied and i shall keep in touch throughout my journey to my new home. Overall good staff, place and obviously good homes.

Ram · 21 March 2022

★★★★★ 5/5

Trustpilot

Customer Care Glan Llyn - Callum is world class 🌍🤩

Customer service team go above and beyond every time!A special thank you to Callum who is an especially skilled tradesman. His work and the results speak for themselves. What an absolute treasure to the company! Also Josh, big thank you for always getting things sorted for us! Cannot recommend Glan Llyn enough! The team here are 10/10

Bethan · 5 March 2024

★★★★★ 5/5

Trustpilot

Richie - ST Modwen's greatest asset...

Richie - ST Modwen's greatest asset...Richie has attended our home today St Modwen (Heathy Wood) to complete an outstanding snagging item. As always Richie completed the item, and as always, goes above and beyond, He is always pleasant, friendly, and extremely professional. There is nothing that is too much trouble for him. A great person, and a true asset to St Modwen!

Friend · 15 November 2023

★★★★★ 5/5

Trustpilot

Great experience

Great experience buying a property with St Modwen. Julie and Adrian were very helpful and informative during the buying process and since moving in Steward and David have been great and very attentive to anything that needs follow up. Buying a house is very stressful but I think St Modwen did a great deal to help alleviate that stress.

James · 19 January 2024

★★★★★ 5/5

Trustpilot

Great Customer Service

Once again St Modwen's have exceeded our expectations. A problem with our outside light which had stopped working. One quick email and we were met with a prompt response and the light seen to and fixed within 2 days. Gabrielle is always on hand to solve any issues we have, promptly and professionally. Thanks Gabrielle for your continued great Customer Service.

Lorna · 1 December 2023

★★★★★ 1/5

Trustpilot

Dishonest and scammy builder.

Poor customer service, a dishonest sales team, and arrogant site managers are just a few of the problems. Think twice before you trust a single word coming out of the sales team, because the way they treat you once the purchase is completed is an absolute sham. I got the keys to a property that did not even comply with their own designs. And when I asked about it, all I got was a bunch of lies, and it is still going on. They're putting off resolving the issues and, on top of that, they're causing damage to my property as if it were an accident. Never buy from them since they are a complete rip-off. They even warned me of these consequences a few weeks after the purchase was completed and told me to keep my mouth shut. Kiln Gate, Burslem is the location.

Odirovaniya · 1 February 2022

★★★★★ 5/5

Trustpilot

Visited the Cedargate at Valley Rise…

Visited the Cedargate at Valley Rise Delves Lane on the 7/5/26. A stunning home presented beautifully. Joe who came to talk to us couldn’t have been more helpful. Received loads of info from her with no pressure.

Matthew · 12 May 2026