St Modwen Homes Burton-On-Trent reviews

★★★★★ 5/5

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Highly recommend

Our experience of buying a flat from St.Modwen at Handley Place in Weston-super-Mare has been a positive one from start to finish. The Sales Team were always supportive & nothing was too much trouble. Caroline, in particular, was very helpful & reassuring. The site team have also been willing to answer any questions & provide any help they can. A special mention for Reuben, who has gone above & beyond to make sure everything is as it should be in our new home. Overall, a great service all round.

Jane · 4 February 2024

★★★★★ 5/5

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Top-notch Service and Quality in Cofton Park

I've recently moved into my new home built by St.Modwen Homes at CoftonPark, and I've got to say, I'm seriously impressed with both the quality of the work and the fantastic customer service they've provided. Right from the get-go, it was clear that they'd paid attention to every little detail.There's one person who really stood out in making my experience outstanding, and that's the site manager, Nabeel Anwar. Nabeel's dedication to getting things just right and sorting out any problems was brilliant. He didn't just fix things quickly, but he also made sure I was happy with everything.What's great about Nabeel is how he's always on the ball with time and understands the pressures that come with moving into a new home. Instead of making things difficult, he was always looking for solutions, which made a big difference.In my book, Nabeel is the ultimate professional who really cares about making sure customers are happy. His understanding of what new homeowners need and his commitment to doing a top-notch job make him a real asset to the St.Modwen Homes team. He definitely deserves some recognition for his hard work.Overall, I couldn't be happier with my experience with St.Modwen Homes, and a big part of that is down to people like Nabeel Anwar. I'd highly recommend St.Modwen Homes to anyone looking for a homebuilder that cares about quality and customer satisfaction.

Ahmed · 3 February 2024

★★★★★ 5/5

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Our New Build At St Modwens Hendrefoilan

We purchased a new build property from St Modwens at their Hendrefoilan site in Sketty Swansea.The location of this site is excellent for all local amenities and only a short drive to the Gower peninsula.The property itself is very well designed spacious living and a high standard of finish throughout.What few teething problems we had when we moved into the property were quickly rectified by the whole team.Special thanks to Elaine and Amie sales team for a trouble free purchase also the site management team of Dafydd and Lewis for their total professionalism.

Tarmac · 2 February 2024

★★★★★ 5/5

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Customer service aftercare - Glan Llyn

So I know I’ve given a review before but wanted to come back on and share my experience of the aftercare I have received especially on one of the snags fixed yesterday. The whole team at Glan Llyn have been fantastic but I wanted to specifically call out Josh, John and Callum. Josh is always quick to respond and ensures my issues are resolved as quickly as they can be. No job is too big or small for the customer care team. John and Callum are masters are what they do. Callum fixed an issue with one of my side panels in the utility yesterday. The finish was phenomenal! I’ve never known trades to leave things cleaner than what it was before they arrived but these two guys take such pride in their work. Big thank you from Plot 130!!

Bethan · 2 February 2024

★★★★★ 5/5

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Commendation for Exceptional Customer Service by Mihail Bujor at St Modwens

I am writing to specifically acknowledge and express my appreciation for the outstanding customer service provided by the team at St Modwens, and more notably, Mihail Bujor.Recently, I encountered a persistent issue at my flat involving a leak in the balcony that was affecting the inner walls. Mihail's approach to resolving this matter was exemplary. He not only demonstrated unwavering determination but also conducted a thorough diagnosis of the problem. His efforts went above and beyond, including recording detailed videos to elucidate the underlying issues beneath the scaffolding.Thanks to Mihail's expertise and dedication, the issue, which had been unresolved by others, is now fixed. His proficiency and commitment to customer satisfaction are commendable and set a high standard for service.I sincerely hope that the company continues to recognize the value of such dedicated individuals and recruits more people like Mihail to further enhance the quality of customer service.

Saad · 25 January 2024

★★★★★ 5/5

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Meon Vale

After our last experience of purchasing a new home, which including packing up and moving back out to live in their showhome for 8 weeks for repairs to be sorted, our friends and family questioned us on buying another new build! Our experience could not be more different. Right from the moment we turned up at the sales office to enquire about purchasing and meeting the lovely Mercedes, who couldn't do enough to help us with the enormous task of relocating from Cornwall, she really was amazing. On moving in day, knowing we were coming from cornwall, we didn't arrive until 5pm, there were supply's of tea, coffee, milk and sugar waiting for us along with cake and biscuits in the kitchen and Dean stayed late to greet us and sort out any issues we had upon arrival. Although we haven't seen much of Dean, he was always around for us in the first few days/weeks, he also assured us Dan would be along soon who we would get to see more often than our own children! He was right, he came and introduced himself within a day or so and has regularly knocked on our door to check all's well. Any snags we reported to Dan were promptly noted and Dave and Lee would after a pre arranged appointment come and sort out what they could. There has never been an issue getting other companies out to do jobs like drafts around the windows etc. We have been in our beautiful home now 4 months, Dan still pops round for a chat and to check there are no problems. I can not praise this company and their wonderful workforce enough. Renewed our faith in new builds. Thank you St Modwen for everything

EastA · 24 January 2024

★★★★★ 5/5

Trustpilot

Good team @ the Fairways

I am a first time buyer. 2023Jun I am fortunate to meet the developer of st.modwen home. I already had a good impression from the first time I went to the Fairways show home, especially a lady named Julie who introduced me to all the information about the house. She explained in detail and was very patient. When we decided to buy, we went through the complicated paperwork and picked out the materials in the house. Julie was very attentive in helping and explaining. The developer completed the project on time. When I got the house, I was very happy with the decoration inside, but there were some flaws, but I was lucky. I met Mr. Stuart, the site manager, who was also a nice guy. He repaired the new house as quickly as possible, using text messages and direct conversations for every conversation. They are very enthusiastic, explain in detail, answer all questions and are truly professionals. St modwen is really lucky to have these two employees. I am very proud and confident in recommending this developer.Ricky

Consumer · 18 January 2024

★★★★★ 5/5

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Outstanding Service from Technician John at Still Water Glan Lynn

After a two-year wait to address the final snags in our new home, the outstanding service provided by a Technician called John at Stillwater Glan Lynn Housing Development was well worth it. John's friendly and professional approach made the snag resolution process a breeze. Despite the initial delay from St Modwens, he demonstrated remarkable technical expertise, addressing all concerns with efficiency and a keen eye for detail. John's commitment to customer satisfaction and his ability to communicate technical details in an accessible manner set him apart. I highly recommend John as your technician if you are on the Stillwater development for his outstanding service and dedication to excellence.Thank you John!

Kayleigh · 17 January 2024

★★★★★ 5/5

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Branston Leas

We had such a quick and easy purchase thanks to Tigan and Caroline at Branston Leas!

Customer · 30 March 2026

★★★★★ 5/5

Trustpilot

Great Service

As first time buyers, we went into this process blind, but St Modwen Homes have been really helpful with guiding the process and ensuring it all went smoothly. As we were assisted by Tigan, she was truly such a great help and spoke to us in a warm and friendly way, allowing us to ask any questions without any worry. Would highly recommend.

Gi · 7 April 2026

★★★★★ 5/5

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Meon Vale

We have recently moved into a property at Meon Vale, Stratford Upon Avon just before Christmas 2023. I have nothing positive things to say about the team at the site, starting with Mercedes throughout the process of getting into the property was so helpful and easy to deal with. And the with regards to the build and visiting the site Dean has been fantastic with his willingness to help and assist with anything we had questions or queries about. Once moved in Dean could not of been more helpful and supported brilliantly by Dan, Dave and Lee who were brilliant and sorted any issues, regardless of how minor promptly.

CRAIG · 14 January 2024

★★★★★ 5/5

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Richie @ Copthorne

The move into our new home was made much easier when we met Richie at Copthorne. Richie is general maintenance man who works on site and is booked in for any issues you come across with your new home. Richie could not be more personable, helpful and skillful. No job its too big and every job undertaken is done and finished to a better quality than before. Richie has made some issues much easier to swallow as we know they will be resolved. Awesome service and always with a smile!!

James · 13 January 2024

★★★★★ 5/5

Trustpilot

Meon Vale

I purchased a showhome (The Garnet) in Meon Vale even though I was coming from a fully furnished home, so obviously some adjustments had to be made within the build once I arrived. The team at St. Modwen has been unbelievable, from Mercedes and Caroline in Sales, to Dean together with Will from the building side, with Dan in Customer Services and his team Dave, Lee and Rob. I have only been in the house 4 days and we have nearly completed all adjustments needed. The team are all so friendly, courteous and supportive and ready with solutions if necessary. The area is still being developed and so staff are very quick to respond and assist as they are on site, while keeping the property spotless. St. Modwen and the team at Meon Vale have definitely exceeded my expectations and I would certainly recommend to other prospective buyers.

Rukhsana · 12 January 2024

★★★★★ 5/5

Trustpilot

Glan Llyn

St Modwen team have been nothing but amazing, from the beginning of my house hunting journey to the end of me living in my new home. Simon was very supportive and kind throughout the process of buying my house, particularly great communication with me and the mortgage team to ensure a smooth as possible process towards completion. They were extremely honest which was important to me as a first time buyer to make sure there were no surprises.Moving into the house was a very positive experience thanks to Liam and Matt (the site managers) who were really friendly and down to earth, answering my hundreds of questions and making sure I was happy with everything during the move. After a week of living here Josh from customer care plus the rest of the team mentioned have continued their professionalism and helped me with any queries I’ve had, whilst checking in with me regularly incase anything else has cropped up that I needed help or advice with. Overall the whole team that I have dealt with have been genuinely friendly, helpful, supportive and very attentive. I have had no negative experiences and despite me already being moved in the excellent customer care has continued. Highly recommend.

Sophie · 8 January 2024

★★★★★ 5/5

Trustpilot

Top Quality Repairs!

We've lived in our new home for 12 months, and recently had an issue with the En-suite. St.Modwens were great. They had a brilliant technician, Lee, attend our property, where he has taken out the old tiles and plasterboard etc and fully replaced it all; it looks amazing. Lee was so professional, and his work is 100%. Couldn't have asked for a better technician. Thank you Lee.

Kaz · 5 September 2024

★★★★★ 5/5

Trustpilot

Went for a little look at the Shawfair…

Went for a little look at the Shawfair show home this afternoon. June and Becca were very friendly and helpful. Lovely looking homes.

Jac · 17 September 2026

★★★★★ 4/5

Trustpilot

special mention to Richie for going extra mile

I have been living in Heathy wood close to 2 years now and I am fortunate enough to not have any major issues except the garden (uneven turf) and garage (water seeping in) which I am still chasing.snag-list took some time to complete after multiple follow-ups. But they were done with due diligence and quality. I cant thank Richie enough for fixing most of my issues. He is reliable with strong work ethics.

Rohit · 14 May 2024

★★★★★ 5/5

Trustpilot

Very positive move in experience

My experience at Glan Llyn Stillwater from pre sales to after sales support has exceeded my expectations. I had taken on all the bad press about new build companies and expected to ‘battle through’ the early days, but not at all …..From the beginning Paula the sales rep kept me updated on the progress of my build.She took on board my individual wishes, including altering my carpet to wool. Nice welcome on move in day and she was there to support as needed.From move in my main dealings were with site support. Josh the customer service manager was in touch frequently and listened to and acted quickly on any concerns (mainly snags). He is dedicated to ensuring customers have a positive experience - that was my impression.Thank you to Tom who again responded quickly, dealt with many snags personally, and was always on hand - a cheerful friendly guy. I’m grateful to Sean the project manager who provided invaluable support for a problem I had.There were snagging issues of course ( and possibly are, as some things take a while to appear). Sometimes needed to ask a few times, which isn’t surprising given the number of moves going on. At other times though a problem would be dealt with immediately.5 weeks on from moving in most snags have been resolved with the remainder scheduled for the next couple of days.At company level I am pleased about the response to a letter I wrote about hedgehog runs. Look forward to those going in in January Sean (!)

Mark · 19 December 2023

★★★★★ 5/5

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Alison and Jess at Colier field have…

Alison and Jess at Colier field have been absolutely amazing so far. They have helped us so much. We are first time buyers and we had no clue of where to start. From walking into the office nothing has been to much trouble at all, I can’t wait to see our forever home come to life as the months go by.

Helen · 12 April 2026

★★★★★ 5/5

Trustpilot

Excellent service from Mihail !

Excellent service from Mihail !We had a problem with water leaking from the main bathroom and en-suite bathroom. St Modwen customer service arranged for Mihail to attend and rectify the problem. He did a great great job replacing the mastic. Mihail is very thorough making sure the issue is rectified and does the job with excellent care. Neat and tidy even tidied everything after completion. Thank you Mihail !!

Joey · 15 July 2024

★★★★★ 5/5

Trustpilot

My frist house buying experience

The entire house buying process was smooth, no stress. Due to the help of the team and marketer (kyle from the coalville branch) he was absolutely helpful and supportive, he supported me every step of the way. Finally when the house was completed, it was in due time, with good mordern and sufficienting quality.

OJO · 1 June 2026

★★★★★ 5/5

Trustpilot

Very helpful 10/10

Very helpful sales reps, anything we asked they came back quickly with answers, kept us up to date throughout the build process.Aftercare has been spot on, the site reps have been very helpful, again any issues raised they were rectified quickly, we have had one snag delayed due to it not being up to their standards. But it being resolved soon. Aftercare team are still in touch weekly asking if there is anything they can do to help or any new snags we have found.

Ryan · 7 December 2023

★★★★★ 3/5

Trustpilot

Ritchie is excellent.

St Modwen as a company are extremely poor. The service from customer care is appalling. When finally you get assistance I can only thank Ritchie. Ritchie goes above & beyond. Helpful & polite, nothing is any trouble. If customer care & even the management were to join Ritchie they could learn how to help customers. Thank you. The 3 stars are for Ritchie as St Modwen are only worth 1 star. Thank you Ritchie

CS · 8 April 2024

★★★★★ 5/5

Trustpilot

Valley Rise

Joanne has been very helpfull throughout the reservation process. She has guided us through the process explaining everything along the way and answering any questions we had.

Martin · 7 December 2025