St Modwen Homes Burton-On-Trent reviews

★★★★★ 5/5

Trustpilot

High recommendation to Richie

I have lived on heathy wood for over two years now and with a long snagging list, Richie has been the technician that has complete most of the work. He is reliable, trustworthy, friendly and has always completed all works on my property to the highest standard. Richie’s work is of high quality and he always goes above and beyond. Richie always ensure after any works the area is clean and that we are happy with the work before he leaves. 10/10 Richie

Andrew · 17 May 2024

★★★★★ 5/5

Trustpilot

Richie the technician has been amazing…

Richie the technician has been amazing doing the snagging list on our property. All the work he has completed has been 5* and he is very professional and friendly. Highly recommended Richie from St modwens for any support for snagging. When my children was ill he was able to work around another date to visit for the snagging directly and undertook the work when it suited us. Fantastic technician can't recommended him enough has been life line for our snagging.

Nicole · 17 May 2024

★★★★★ 5/5

Trustpilot

Fantastic experience

What made our experience great with St Modwens is the customer service we have received from everyone we have dealt with, from the site managers to the customer service team. We purchased our first home together at Meon Vale and we have received 5* service. We had a few snags in our house, when we went to report them to the customer service manager Dan Ward he was straight on to helping us. His professionalism and helpfulness definitely made our experience fantastic, nothing was an issue for him. We have already recommended St Modwens to a couple of friends already and will continue to do so.

Charlotte · 15 May 2024

★★★★★ 5/5

Trustpilot

Joshua Beesley is the man!!

What made our experience, great? Joshua Beesley!! His attention to detail and tenacity all done in an expeditious manner is one of the main reasons we have had such a great experience with St Modwen. Like all new homes, there will be a ‘bedding-in’ period which can be quite stressful and challenging but Josh made it seamless for us. Even beyond the standard ‘customer care’, Josh is on hand to help in any way he can to provide the resolution you are looking for. Could not recommend him enough and therefore St Modwen.

Karim · 9 May 2024

★★★★★ 4/5

Trustpilot

Egstow Park, Clay Cross

After moving into our home 3 years ago i can honestly say within the house itself we have had no issues whatsoever, on the outside is a different story which is being resolved (not St Modwen's fault.) Our site coordinator Lauren has been extremely helpful today in providing us timely updates and making sure we are kept in the loop. I know a lot of others on the estate have varied opinions but for me and my wife we can say we've always wanted to live on the estate since it was first developed.

Adam · 8 May 2024

★★★★★ 5/5

Trustpilot

Great experience

St. Modwen- The Fairways Stafford have been great from start to finish Julie made the process really smooth for us and kept us up to date with everything. House quality and finish is really good. We had a couple of small issues as to be expected but all these were quickly resolved by Brad who has been so helpful after we moved in. Overall I would definitely recommend and I am very happy with the experience!

Jacob · 18 July 2024

★★★★★ 5/5

Trustpilot

I allways found the sales manager…

I allways found the sales manager really helpful with the information we needed of them always gave the answer's we wanted no nothing was any trouble for him always polite in person and always on the phone with answer's we asked we are looking forward to moving into our new in not the two distant future from M.Cole

Martyn · 14 June 2026

★★★★★ 4/5

Trustpilot

Just want to say a thank you to Clair…

Just want to say a thank you to Clair and the St Modwens team. I have had a few issues. Clair delt with all issues that I have emailed about, one issue wasn't to do with my property but the the surround area, St Modwens don't deal with the issues that are not to do with the property, but she went above and beyond to get the problem fixed. The only down side is time that things get fixed. Ive been waiting 3 months for a shower to fixed, while I'm not blaming St Modwens as I believe it to be the contractors ordered the wrong part. But over all I'm happy with the service I have received.

Jason · 7 April 2024

★★★★★ 2/5

Trustpilot

Great house but aftersale support disappeared

Update 30/04/2024Minor snags were being sorted quickly and at good quality, nothing was too small and the service was brilliant. HOWEVER, almost immediately after giving a review (very pushy for this) all customer service disappeared. We have been waiting over 3 months for anything to be sorted. Be aware that once they have a review from you they do not think they need to maintain their standards.When looking at houses we definitely didn't want a new build but after looking at 20+ older properties nothing compared in size and layout for our family's needs.Original review We bought on the Pear Tree Fields development. The whole team have been great but in particular Alison, Karl and Dan have made it seamless.For those worrying about big developers selling a house and leaving you with issues, St Modwens have done everything asked, no matter how small.Would definitely recommend them.

Matthew · 30 March 2024

★★★★★ 5/5

Trustpilot

Matt and Rob were amazing!

Matt and Rob came to help with getting some items put up around the house for me and I must say they were absolutely amazing! Both of them were so knowledgeable and highly skilled! They explained everything they were doing, each step of the way and I was left loving my home even more than before. There was one item left remaining which was down to me not being sure of measurements and they were so helpful in getting in touch with customer services on my behalf to reschedule the remaining item to be sorted! I hope to see them again soon! Thank you both!

Savita · 26 March 2024

★★★★★ 5/5

Trustpilot

Nothing is too much trouble

Matt and Tim came out to fix a small issue with the walls in downstairs toilet,hall and stairs under cupboard. Both were very professional and explained everything to me they did a good job. Since moving in to a new St Modwen house I have had a few problems but found customer service very good in handling things quickly and all workmen have been very helpful and professional.

Linda · 17 October 2024

★★★★★ 5/5

Trustpilot

Stillwater site - Technician Support

We have been in our new home for nearly 3 months now and the main technician, John, has been so great at helping us with not only the snags, but going above & beyond by fixing up some additional things in the house. He is always on time, explains what he is doing, checks in with me to make sure I am happy during and after the work which is great. He is very kind and we also have a laugh when he comes around. Thanks John for all your help!

Danielle · 21 March 2024

★★★★★ 5/5

Trustpilot

Exceptional Service from St Modwens Cofton Hackett Team, Led by Nabeel!

I recently experienced outstanding service from Nabeel and the team at St Modwens in Cofton Hackett.After our snagging survey, Nabeel and his team swiftly resolved all issues within 7 days, demonstrating great skill and dedication.While we have a pending drainage issue in the back garden, I trust St Modwen to find the right solution like they've done it before.Site team commitment to excellence, led by Nabeel, is remarkable, and I highly recommend St Modwen Homes - Cofton Hackett for their outstanding service in setting up our new build home. Thank you!

Huber · 17 March 2024

★★★★★ 5/5

Trustpilot

Outstanding snagging complete, great customer service

I have recently had my outstanding snagging issues taken over by Louise, who has been absolutely amazing in terms of getting stuff done, communicating, and being an all around lovely lady, Louise is so friendly and it is always a pleasure to take her call - I am almost disappointed that she managed to wrap up my snagging as quickly as she did! Her as well as Darren who led on coming and rectifying most of the outstanding issues, have been fab. Darren has been equally as great, based out of the North West, Darren is extremely skilled and trained up in a multitude of areas, meaning he was able to rectify lots of different snags to a really high standard of finish. Massively rate these two - great assets from a customer perspective to St Modwen.

Grace · 14 March 2024

★★★★★ 5/5

Trustpilot

After going back and forth over number…

After going back and forth over number of months regarding snagging issues within my new home … Lee and Darren come this week to complete some paintwork for me ! They went the extra mile to make sure I was happy ! And also fixed extra issue while they were here which I was extremely grateful for ! I just want to say a massive thank you to Lee and Darren for the work over the last 3 days.

Jodie · 28 March 2024

★★★★★ 5/5

Trustpilot

Outstanding Customer Service from Amy at St.Modwen Homes

recently encountered a water leak issue from under the flooring tiles of my toilet. I emailed St Modwen Customer Service to request an engineer's visit for inspection and repair.I was very pleased with the prompt and professional service I received. Amy, a representative from St. Modwen Homes, contacted me and efficiently scheduled an appointment for the expert. Throughout the phone conversation, Amy was incredibly helpful, friendly, and reassuring. She instilled confidence by stating that she would handle the situation, which significantly reduced my initial stress regarding the issue.I am very grateful for Amy's professionalism and attentiveness, and I look forward to the upcoming visit from the engineer. This experience has definitely reinforced my positive impression of St. Modwen Homes.

Mohammadhossein · 5 March 2024

★★★★★ 5/5

Trustpilot

Glan Llyn - Outstanding Customer Care

I just wanted to highlight the amazing customer care I have received, and continue to receive from the Site Managers at St Modwen Homes on the Glan Llyn site.Last night I had a mini DIY disaster whilst decorating, which resulted in a water pipe becoming damaged and a small water leak. Despite how busy everyone is here and working non stop all day, Liam came to the rescue first thing this morning. He called straight away after receiving my message and had someone here to fix it within two hours. I am now all sorted and stress free! No problem is ever too much for these guys, I am so impressed with how valued I am made to feel as a customer. Liam is very professional yet so kind, which makes him very approachable - so much so I even felt I could ask him for help with a shopping delivery gone wrong when I first moved in, to which he went out of his way to help and make things a lot less stressful for me. Following this I would also like to thank Matt, who also has been nothing but amazing since I moved in. Without me ever needing to ask, he always ensures I am updated anything that is going on in the area, also tries his best to keep my house in perfect condition (despite the building going on down the street), by organising cleaning to my windows and driveway when someone is available.Finally when I asked for advice on rubbish disposal, not only did he offer some solutions, but he physically helped me to move it all! Which I was thankful for because I was on my own and it would have been really difficult for me to do by myself. Overall, both managers are always going above and beyond. Their hard work and kindness doesn’t go unrecognised and I am very grateful for them both. I have been so happy since moving here over two months ago and I would recommend this site and team to anyone!

Sophie · 4 March 2024

★★★★★ 5/5

Trustpilot

Great Job Mihail !

We had a problem with water ingress from a window which had spoilt the windowsill. St Modwen customer service arranged for Mihail to attend and rectify the problem and he has done a great job. Mihail also fixed a problem with our balcony bi-fold door a couple of weeks ago and fixed it. Door is now smoothly opening and closing whereas before it was difficult to open and close. Thank you Mihail !!

Richard · 11 July 2024

★★★★★ 5/5

Trustpilot

Excellent customer care technician

Having recently purchased a St Modwen home at Glan Llyn in Newport we of course, had some snags that needed rectifying. We had a number of technicians around previously but Callum has been a great help. He has gone above and beyond to ensure that interior finishing (paint/varnishing/sealant) is now of a standard that we are happy with. For anyone purchasing/purchased a St Modwen in Newport, specifically ask for Callum to help resolve any interior issues.

Lewis · 12 May 2024

★★★★★ 5/5

Trustpilot

Kyle provided us with a very positive…

Kyle provided us with a very positive experience. He was friendly, approachable, and made everything easy to understand from the beginning. He kept us informed, explained our options clearly, and was always willing to answer any questions we had. His support and guidance gave us a lot of confidence throughout the process. We’re very grateful for his help and would definitely recommend him.

Kyrian · 19 April 2026

★★★★★ 5/5

Trustpilot

Solid modern practical home

Solid modern practical home. Very friendly sales team and great builder after service. Amie Cole and Lewis deserve a big shout out, they were caring and fantastic throughout both the sales and after sales process. Sales management did get pushy toward sales closure which was unpleasant and unnecessary, due to St Modwen’s financial year end pressures. Other than that we are very happy in our new home . Thanks Amie and Lewis for your outstanding service.

Mr · 6 May 2024

★★★★★ 5/5

Trustpilot

Ashley@Copthorne

We moved into our property in August 2023 and have now been here for 6months. As we bought the ex show home there have been a number of issues that have arisen due to the slightly older age of the building. Ashley has been our building support manager from the start. He is always on hand to assist and has gone above and beyond on numerous occasions to assist. Ashley is extremely personable and professional, we cannot thank him enough and hope his ethic is recognised at the highest level. Thanks again.. plot 002

James · 16 February 2024

★★★★★ 5/5

Trustpilot

Ritchie and his workmanship

Having had Ritchie back a few times now I think all of the work is finally complete. As ever Ritchie is a delight to have in our home and the kids love it when he comes by due to his personable happy self. He has a can do work ethic and always goes above and beyond to ensure every job is done to perfection. In total he has transformed two rooms and dealt with a number of snagging issues. We can not fault him at all. Thanks for all your work, James and Becky Heathy Wood

James · 13 February 2024

★★★★★ 5/5

Trustpilot

Would recommend - glam lyn still water

Had some small minor issues after moving in but customer care (Josh) have always been very quick, friendly and efficient in getting these sorted. Now 10 months in and 0 problems with our home. Josh has been fab each time, lovely guy! Always sceptical when purchasing a new home due to horror stories you hear but ours has been a very positive experience! Would buy from st modwen again

Megan · 3 September 2024