St Modwen Homes Burton-On-Trent reviews

★★★★★ 5/5

Trustpilot

My experience

My experience, it was wonderful buying our first home with St. Modwen homes , Kyle was great 👍, his communication excellent 👏, can't wait to buy our 2nd home from St. Modwen homes. Really appreciate the wonderful gestures and customer care towards buying our first home.

Edward · 15 December 2025

★★★★★ 5/5

Trustpilot

Carl is exceptional at his job

Kyle is exceptional at his job, very friendly and supportive. I cannot say much about his professionalism. I will highly and sincerely recommend him and the company (ST. MODWEN) to everyone.

John · 18 April 2026

★★★★★ 5/5

Trustpilot

I dealt with June at the new St Modwen…

I dealt with June at the new St Modwen Homes at Shawfair in Scotland. She was very knowledgeable, answered all my questions, showed me around the show home and made me feel very comfortable Beautiful homes and spec, highly recommended

Samantha · 18 September 2026

★★★★★ 1/5

Trustpilot

Sub-standard workmanship/customer service

I’ve lived at St. Modwen Homes estate in Hendrefoilan Swansea since August 2020.During this time I have experienced all manner of inconveniences: 1. sharing the area with a large contingent of students who treated the place like their late night/early morning playground, often verbally abusing residents when confronted to be considerate, 2. a building site with dust storms swirling around, trucks rumbling up and down the road, a terrific amount of noise and giving a management company the go-ahead to start charging a service charge for non-existent facilities! Everything is coated with dust, in dry weather you couldn’t hang clothes on the line because of the dust. I think the residents should be compensated for the inconvenience suffered, not the residents be charged for living here!The houses are well designed, but the workmanship is very poor. I’ve had to nag customer service very hard to get anything done and even when it gets done, often the standard is very poor. Take my recent experience with a new retaining wall built at the back of my house. No they couldn’t build it first time around, they tacked on fences to an existing old wall and then decided to come back to build a proper retaining wall. This meant cordoning off the back of the garden supposedly for a couple months, it took at least 6. After heavy rainfall we experienced water gushing though an expansion joint in the wall which they had not sealed. They came and sealed it quickly, but they couldn’t even do that right, they left holes which during more recent heavy rain allowed water to pour through the wall flooding my garden again!If you speak to anybody on my road, they will paint the same picture, one neighbour had a shower which poured water all over the downstairs because the waste was not connected, another they hadn’t connected their sewage waste to the mains. Can you imagine the stink! Stone work falling off, damaging vehicles. I had a piece of wood which had been disposed of in my en-suite toilet stopping it from flushing. There are too many things to mention.Think twice before you buy! Nicely designed houses, terrible workmanship, don’t care about their customers, just want your money!

Robert · 18 October 2024

★★★★★ 5/5

Trustpilot

Kyle is a very good person and he give…

Kyle is a very good person and he give us the best treatment, his customer services is topnotch. I can’t wait to move in🍷

Damilola · 23 May 2026

★★★★★ 1/5

Trustpilot

Issues with fitting substandard Moores kitchens…

The issues I have are the Moores kitchens that they fit. I have a 5 year old house on the Egstow Park Estate and the doors are peeling on our kitchen; every door has delamination to varying degrees. On four of them, the lamination is completely unstuck . I have contacted St Modwens who aren't interested and also Moores , who aren't interested. We are having to fit a new kitchen at our considerable expense. The worrying thing is, Moores have a dreadful reputation on trustpilot & I have been told by many homeowners on our estate alone that they are having the same issues as us with peeling doors and are having to replace their relatively new kitchens. I have also been told that this is a country wide known issue Why is St Modwens allowing shoddy quality products in their homes and charging a small fortune for them ?

Kay · 15 October 2024

★★★★★ 4/5

Trustpilot

Aaron & Jayne - Your Support Made Our Home-Buying Experience Effortless

I wanted to take a moment to share my appreciation for the exceptional experience we had working with both of you during our home-buying journey. Aaron, from the very beginning during the Show Home Tour to the final Key Hand-over, you were with us every step of the way. As a first-time buyer, I had a lot of questions, and you took the time to answer them with great patience, making the entire process much smoother.Jayne, your friendliness and support were equally invaluable. You went above and beyond, even stepping in to communicate with the solicitors when we couldn’t reach them. Honestly, I found myself interacting with you both more than with the solicitors themselves, and it was such a relief to have that level of communication and support.Thanks to both of you, the journey was hassle-free, and I’m very grateful for all your hard work.Overall, I would definitely recommend St. Modwen Homes (West Works) to others. The quality of materials used in the construction and the care that went into delivering such a well-packaged home really stands out. The only reason I’ve given 4 stars instead of 5 is due to a couple of minor things I noticed after moving in, but did not report yet.Once again, thank you for everything!

Satish · 15 October 2024

★★★★★ 4/5

Trustpilot

Improving Customer Support Services

From my experiences with the St Modwen Customer Support Team over the last year & half, things have definitely improved. Whereas it took literally months to get a problem solved (hence the 4 stars not 5), now it only takes a few (necessary) weeks.I've had the pleasure of dealing with the highly-efficient, responsive and effective Elaine Cliffe who got our requests sorted. Her team have also checked in with us during the work to ensure things have been done to our satisfaction.The team who came to the house to get the issues resolved during the past few months have been polite, informative and efficient.In particular Callum who came to do an internal fix and was professional, helpful, listened well, did the job perfectly and left not mess!The final part of the job was completed this past week and Robert too was professional, informative, maintained a tidy work situation for the 3 days of his visit and completed the job wonderfully.A super team now doing a great job. Thank you all!

Sara · 12 October 2024

★★★★★ 5/5

Trustpilot

Customer Service Manager Josh

The after care I have received from Josh the Customer Service Manager has been exemplary, he has gone above and beyond to help and support me in my new home. Due to my experience with Josh I would definitely recommend purchasing a St Modwens home to anyone. It is evident from the support I have received from Josh that he truly cares about St Modwen customers. Nothing is too much trouble for Josh, he has does his best to help and support me in whatever way he can. It is my first time owning a house and I felt slightly nervous about the responsibility of being a home owner, however I feel in safe hands because of the help I have received from Josh

Cleo · 3 October 2024

★★★★★ 5/5

Trustpilot

ST Modwen don't sell houses, it's an organic commitment on both sidethey take…

ST Modwen don't sell houses they take you on a journey and a vision for quality/home. Such experience lead to the property being purchased and not sold, meaning that there is no hard sale or sales gimmicks but an organic experience and a commitment on both sides. The personal interaction with the team, Mercedes was my first contact with ST Modwen a genuine and thoughtful agent for ST Modwen a star. To be Honest I have dealt with Dan, Will, Jake,Steve & Lee etc and I feel like I am listened to and snags are addressed. The whole experience has been positive and I am full of confidence that all snags will be put right and as a result I am able to remain calm. Thanks to the team of ST Modwen. Truly a quality product. Lucean

Lucean · 19 September 2024

★★★★★ 1/5

Trustpilot

Heathy wood - No GP, No school, have to pay to pick up litter from Amazon drivers and over 200 snags

There will be no GP and no school so don't let sales team tell you otherwise. St Modwen won’t quality check your home, I’ve had over 250 snags and counting, after 20 months I still have issues! Serious snags I pointed out before completion weren’t fixed, such as an out of tolerance bump in the floor, a non straight shower screen and a horrendous paint job. The painting and plastering must have been done by someone visually impaired. I have never seen such awful skirting, it’s not been sanded and there’s paint drip marks everywhere. Finally after 20 months they have repainted a lot of the house but the painters pulled my tumble dryer out and scratched my floor. St Modwen is refusing to repair the floor, blaming it on me when it was clearly caused by the mat being pulled back and the tumble dryer being dragged across the floor. It's a huge fresh white scratch, if it wasn't fresh it wouldn't be white. As of 26/03/24 I still have issues outstanding and still waiting for the painting to be sorted (almost 16 months since completion).

As of 24/01/24 I have 3 formal complaints outstanding, which I have just escalated to stage 3 because they are in breach of their own complaints procedure and have not responded to stage 1 or 2.

There was no proper handover from the initial 7 days post completion manager to the customer service team, it only happened because I kept chasing and asking what was going on.

Manipulating their reviews by asking residents to review the tradesman who sort the snagging issues!

Carpenters sent to investigate creaky floors have ruined my carpet underlay by gluing the floor and not waiting for it to dry, the foam or glue or whatever they have used has then bubbled up and stuck to the underlay causing bumps in the floor. Lifting carpet has then torn all the underlay, so yet another issue to be fixed.

You will have to manage St Modwen with countless emails, prepare to spend a lot of your time chasing them and being available for contractors, many of whom won’t turn up, or who will turn up late and then distract you whilst you’re on work calls.

I completed on December 2022 and I still have outstanding issues, how they got the title of 5* house builder I will never understand.

They forgot to build a wall between mine and my neighbours properties, the workman that turned up to sort it thought it was OK to smoke on our driveway and leave their cigarette butts behind, either on the driveway or in our recycle bin. It took 3 emails to previous customer service manager to get a response and then he just gave a lukewarm ‘sorry’, with absolutely no accountability. Previous customer service manager then suddenly disappeared and reappeared on Emmerdale so no wonder why he couldn’t be bothered to do his job, he was never interested in customer service and it makes you wonder who St Modwen is employing!

Ruined our garden with the wrong levels and then took months to sort it out, having closed it as no issue initially. The garden was all bumpy and so the turf had to be removed, the soil levelled and then the turf put back, it's now all dead. How can a company get away with this? I’m not the only plot this has happened to, there has been a complete lack of oversight by St Modwen on any of the work their contractors are doing.

Bathroom ceiling had to be taken down and rebuilt as it was out of tolerance, contractor damaged my toilet flush and I had to argue to get it replaced, I'm currently waiting on this.

Make sure you keep a copy of sales spec as wrong spec items have been put in plots e.g. Wrong staircase.

Failed to install a piece of equipment that stops the draught coming from outside into the kitchen via the extractor. Initially the 7 day checks manager did his utmost to avoid looking into the issue, only when I got someone from customer service was I able to get it investigated, sure enough the equipment was missing but it took me weeks and weeks of calling to get it sorted, this should not have been my job to do, it should have been St Modwen but they never proactively manage anything.

Countless problems with scratched windows and patio doors not adjusted properly so draughts are present. Front door not installed straight, now on 3rd or 4th visit and glaze tech have sent St Modwen a report but I’ve heard nothing further so this will no doubt be another issue to chase up!

They have made what should have been a happy time in our lives, very stressful.

I have wasted so much time dealing with this company and haven’t had any compensation at all! It’s sickening to think that you given them hundreds of thousands of pounds and expect a quality home but this is not what you get. They have given compensation and good will gestures to other buyers who have also had countless problems but not to me, it’s disgusting. The amount of time I have spent dealing with them, they should owe me hundreds of pounds

Kara · 18 September 2024

★★★★★ 5/5

Trustpilot

Snibston Mill - Kyle

My wife convinced me to check out St. Modwen Homes at Coalville. First, I was reluctant but then, after much persuasion, I gave in. Drove down to Snibston Mill and was welcomed by Kyle. Such a a great gentleman. We literally was with him all day trying to get an DIP, reservations and all other paperwork done. Kyle was so helpful, very patient, took us through everything we needed to know, showed us around the development and even helped us to get better offers. I’ve visited lots of development, never been so treated like the way Kyle. Man knows his stuff and made sure we got to the point where he was certain that we were good to go with the desired property. Man’s really great at what he does. I believe we’re going to have a smooth journey with St. Modwen homes all thanks to Kyle at Snibston Mill. I totally recommend!

Fateru · 7 September 2024

★★★★★ 5/5

Trustpilot

Excellent Handyman Services from Richie

Outstanding HandymanRichie did an amazing job fixing various issues around my home. He was professional, efficient, and his work was top-notch.His attention to detail was impeccable, as he successfully identified and addressed underlying mould issues with the skirtings. He also did a fantastic job redoing the silicone around the house, ensuring a neat and professional finish. Additionally, Richie's skill in patching wall holes and painting was evident in the flawless results.I was particularly impressed with Richie's professionalism and efficiency. He arrived on time, communicated clearly throughout the process, and completed the tasks within the agreed-upon timeframe. His expertise and dedication were truly commendable.I would not hesitate to recommend Richie's services to anyone in need of a reliable and skilled handyman. Thank you for your excellent work, Richie!

AB · 26 August 2024

★★★★★ 5/5

Trustpilot

Exceptional Customer Service!

I felt compelled to write a second review for St. Modwen Homes because their customer service has been nothing short of excellent, even 9 months after moving into our new home. From the very beginning, the experience has been smooth and stress-free, and the ongoing care we’ve received is truly impressive.A special mention has to go to Josh Beasly, who has consistently gone above and beyond to ensure that any issues, no matter how minor, are resolved promptly. His commitment to customer satisfaction have made us feel valued and well taken care of.We absolutely love our new home, and it’s comforting to know that St. Modwen’s after-sales service is just as exceptional as their home-building quality. When comparing to previous experiences with other developers, it’s rare to find a company that continues to provide such outstanding support - long after completion. Thank you, St. Modwen, and especially Josh, for making our home-buying journey such a positive experience. We couldn’t be happier with our home and the ongoing care you’ve provided!

Aled · 7 August 2024

★★★★★ 5/5

Trustpilot

Olivia Jackson and Nathan

We just purchased our first new build from St Modwen Homes and had the best experience we could have asked for. We moved from Guernsey to the UK and therefore were unable to come and visit our plot whenever we wished, but Olivia went above and beyond from the minute we reserved the plot to the completion day, ensuring that we are kept up to date with the progress of our property and ensuring that we are provided with all the information and assistance we need. Unfortunately, we had to delay our move into our new property for a month after the completion date, and we were only able to come and visit the property over the weekends. We had some parcels delivered to the property which the postman left outside the front door, but Nathan and his site team were so helpful at offering to put them in the house for us and even offered to take all of our bins away while we were waiting for the bins from the council. Even after we moved in, the service we have received from the team has been amazing. We can’t fault the property, service or the team. From all the developers that we have seen, St Modwen is the best you can have for your money.

Lucija · 31 July 2024

★★★★★ 5/5

Trustpilot

Josh Beesley, Stillwater

I just wanted to give Josh Beesley a well-deserved call out for being absolutely amazing. Honestly, Josh has been fantastic helping to resolve all our snags, queries, etc since we moved into our beautiful new home in Stillwater 8 weeks ago. He is always really responsive, friendly, helpful and just fab! I am so happy to have dealt with Josh, his customer service is second to none and he has gone above and beyond for us, for which I am truly grateful. Moving is a stressful time and he has removed a lot of the stress from it. Plus he genuinely really cares about his customers. I’ve dated the review today, 30th July, but the top drawer support has been the same ever since we moved in. Well done Josh and thank you so much for all your continued help and support. You’re awesome.

Karen · 30 July 2024

★★★★★ 5/5

Trustpilot

Good house plans

I enjoyed looking at the house designs and Carl was very informative. I particularly liked the 2 bed newson design, it is more in my budget.

Graeme · 31 March 2026

★★★★★ 5/5

Trustpilot

Buying our home with St Modwen has been…

Buying our home with St Modwen has been an absolute pleasure. From the start with Simon and Toni at the Glan Llyn office. In constant contact updating us about the progress of our house. Putting us in touch with mortgage advisors and solicitors. We thought buying a house was going to be hard work. But they made it easy and enjoyable. Any questions were answered quickly and honestly. They both have a great knowledge of their job.The loveliest nicest people. Then to progress meetings at the house with Matt the site foreman who again was very friendly and in contact throughout. He told us he would rather have someone ask for something no matter how small and fix it. Than us look at it for the next ten years wishing we had. To when we actually moved in to our stunning new home. Where we met Liam and Josh on the customer care team. Any little issues we had. Which is all we had and is to be expected with a new property were dealt with straight away. In constant contact with updates. Very friendly and approachable. The whole experience has been amazing and we cannot thank all of the St Modwen team enough. Including the contractors behind the scenes who you never get to see. But built our home to a great standard. Thank you all so much from John and Nicola at Deepwater Drive. Highly recommend for anyone buying a new home.

John · 21 July 2024

★★★★★ 1/5

Trustpilot

Ever wondered what would happen if Ryanair and Trotters independent Trader's ran a Rolls-Royce dealership?

I knew there was something too good to be true when, by chance, we found a beautifully designed house in a fantastic location at Handley Place (Plot 6) in 2024. Perhaps the early warning signs of numerous St Modwen employees on site openly expressing their eagerness to get the rest of the land sold and get the hell out of there and move on to other projects/employers should have been an indication.

Matt · 9 April 2026

★★★★★ 5/5

Trustpilot

Brilliant experience so far at Kingsgrove, Wantage

Brilliant experience so far at Kingsgrove in Wantage.Shirley and Andrew in sales were brilliant from our first meeting to when I completed on my property. Their approach was really genuine and kind, and incredibly informative, they knew everything about the site/the plot I was interested in and took their time to walk me through everything I might need to know as a first time buyer. The site has a really good feel to it, and they definitely set the tone at the beginning. There was no pressure and I walked away thinking 'if I could afford to buy a house out right, I would buy it based off Andrew and Shirley alone'.I was delighted when I could purchase my flat that I have recently completed on, and Andrew and Shirley were so lovely and helpful in the lead up to completion, nothing was too much trouble. Having been to see other sites with different developers locally, they really stuck out as the two that go above and beyond and provide 5 star service, as well as the site/flat design being the one I favoured too. Carrying on with the good customer service, I am still in the very early days at the property, but I have been impressed with the efficiency and thoroughness from Sam in customer Care and site manager Stuart so far.

Anna · 11 July 2024

★★★★★ 5/5

Trustpilot

Lauren has been really helpful

We've been in our St Modwen house for 4 years now and had a few snags here and there (which are expected) and these have been sorted by St Modwen in good time. The tree on the grass verge died and I got in touch with customer services to request another. It's such a small issue but Lauren was so helpful and liaised with the landscapers on our behalf to get it sorted. I felt a little petty requesting it but she was so friendly and helpful.

Donna · 27 June 2024

★★★★★ 5/5

Trustpilot

Amazing service throughout our…

Amazing service throughout our experience of buying at Still Water, Glan Llyn. Really helpful and friendly staff who were genuinely interested to help us find the right home. Paula was brilliant throughout, so supportive all he way through. Completion was smooth and any issues after completion were promptly rectified without fuss or delay. This was mainly due to Josh in customer service, who was absolutely brilliant. No issue too small to sort, and whenever we saw him around the estate even long after we moved in, he always asked if all was ok and if there was anything he could do. Such great service. Really appreciated it from everyone. They made what could have been a stressful experience, exciting and stress free.

Kate · 22 June 2024

★★★★★ 2/5

Trustpilot

Several issues, very slowly being resolved

Edit: most issues have taken over a year to look into - some very basic things such as a faulty store lock. I don't understand why it takes them this long to resolve longstanding issuesWe have had several issues with the property in terms of snags, which were reported to customer services. Ritchie was assigned to come over and make good the decorative side of things. I can definitely say he is an absolute star - he is very friendly, helpful, and got all the works completed in ample time. Remaining works still are being actioned one by one, and this can be timely as the works are contracted out to the vendors who had installed them i.e. flooring company or window company etc. Hoping everything is sorted within the 2 year window!

Summer · 30 May 2024

★★★★★ 1/5

Google

Disappointing Experience After Sale, Poor Quality and Follow-Up While the sales team was excellent and very helpful throughout the purchasing process, unfortunately, that’s where the positive experience ended. Our home was clearly rushed to be ready before Christmas, and the lack of care was evident from day one. When we received the keys, the house hadn’t even been cleaned. There were grease marks on the kitchen appliances, and I had to spend our first day jet washing the driveway and walkways myself due to a thick layer of wet mud left behind. To make matters worse, we were given false promises and pressured to leave a positive review on the new home survey. Now, unsurprisingly, there’s “no record” of any of the assurances we were given at the time. Communication has also been incredibly poor. Raising issues is a frustrating process, you're lucky to get a response within two weeks. We currently have multiple unresolved issues, some outstanding for over three months, and any follow-up is usually met with the same unhelpful response: “We’ve passed it on to the relevant team.” Overall, the lack of accountability, care, and basic customer service post-sale has been extremely disappointing. A great sales experience means very little when the support and quality after moving in are this poor.

Jake · 10 August 2025