William Davis Homes Burton On The Wolds reviews

★★★★★ 5/5

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Kelly Rudkin - William Davis Homes

Kelly Rudkin, sales advisor at the lace fields development in ruddington, has been the face of all my dealings with William Davis Homes.The experience has been professional, well informed, patient and kind. The process of house buying takes time and needs to be well considered not rushed, and this has certainly been my experience, and is a great reflection on this organisation.The quality of their homes is top quality, and the overall experience a very positive one. Thank you. John D.

John · 25 July 2023

★★★★★ 5/5

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Highly Recommended!

We found our perfect home with the help and support of Tracey and Suzie, the on-site Sales team at the Wellington Place development and we couldn't be happier. They enabled us to sell our existing property and complete the purchase of the new one, keeping us fully informed throughout the entire process.We moved in, in May 2023, and both the house and the after-sales Customer Service, has exceeded expectations. We would highly recommend.

Bob · 8 December 2023

★★★★★ 1/5

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If I could go lower then 1 star

If I could go lower then 1 star I would.

Joe · 9 March 2026

★★★★★ 2/5

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Better just hope there is nothing wrong once you’ve completed, because they are just not interested!

All friendly and fine when you’re buying the house. Once you’re in sales office don’t reply to emails and it’s almost as if the customer service team have generic emails ready to send back as to why a particular issue is not their fault! There are three customer services numbers, I have never had one of these answered, they are always left to go to voicemail. Supposed to get sample paint pots on legal completion, didn’t receive these. Garage leaks, not their problem. No disabled access to property, nearly a year on curb still waiting to be dropped. Dead plants on completion, assured these would be sorted. Eight months later and only after chasing these have been done. Site foreman and repair man won’t let you add anything on to your ten day list, they say ‘add to your six month list’ then when the request for a six month list comes it says anything cosmetic won’t be attended to! JOKE! The one time I did get to speak to customer service about a plumber not turning up, she asked me if I had proof that he didn’t come and that there were two sides to every story.

Miss · 10 May 2023

★★★★★ 1/5

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Terrible standards of workmanship and poor build quality. Now inc. 10 month review.

Please take 2-3 minutes to read this review as it could save a lot of time, stress and money. I sincerely hope you find my comments useful.I moved into my William Davis house in May 2022 having bought off plan (which I wouldn’t recommend for the reasons which will become apparent below), in December 2021. Unfortunately buying this property has been the biggest mistake I have ever made. The standard of workmanship and attention to detail is absolutely dreadful with William Davis answer being that they will bodge/repair or replace things afterwards, rather than doing things properly in the first place.I ended up paying for a independent survey after I had moved in and William Davis should be absolutely ashamed and embarrassed by the findings.My list of items requiring rectification is in excess of 30, some big, some small, but all unacceptable. The building company would like to repair rather than replace in most instances, but I paid for new not repaired! Some of these items include, a chipped bath, damaged bath side panel and damaged towel rail all of which require replacing but that will also result in damaging the tiling, resulting in the bathroom being out of action for at least 3-4 days. Damage to kitchen work surfaces, cupboard doors and broken door catch on £800 washer dryer. This next one truly astounds me and sums up just how poor standards are and the lack of attention to detail. How can the sink in my downstairs WC have been plumbed in with hot as cold and vice versa? Another thing that potential purchasers need to be aware of, especially if buying off plan, as I am now all too aware of, is the companies policy of not matching bricks during the build process. Again William Davis answer is to try and rectify by painting/tinting bricks after the build is complete. You only need to look at other houses all over the development to see the mismatched brickwork. Is painting/tinting brick a long term solution? Not in my eyes. Do things right in the first place is my answer. Brickwork and roofing on my property (and plenty of others I’ve looked at to compare) is also not up to standard and my garden wall is cracked from top to bottom, which I am told is due to it being built during a hot period of weather. Well I’m afraid it’s been a hot summer so can we expect other people to experience similar problems?I could go on, but hopefully this gives you an idea of potentially some of the problems you could experience. Apologies to those who think this is just a ranting session as this could not be further from the truth. Having suffered 2 strokes in the past 18 months, on the day of collecting my keys I was overjoyed to be starting a new chapter in my life in a brand new house which I could be proud of and live in stress free and in comfort. Unfortunately has not been the case and after 3 months, the majority of my belongings are still in storage as I am not moving things in until the remedial work is completed to the required standards. Even then I’m unsure if I will be staying in the property as the whole experience has been ruined by the whole experience and my enjoyment of my property (I’d have liked to have said home, but it feels far from that!). On top of the above, please make sure that if you do decide to purchase, if you are buying off plan make sure you are not misinformed regarding the specification of your property as this is something William Davis Head Office appear to be in no rush to acknowledge or address. Also don’t rely on being fobbed off with NHBC guarantees as they are just another place for the building companies to hide. Just look at NHBC online reviews. It tells its own story!I hope my feedback helps you make a more informed decision.April 2023.It’s now 10 month+ since I moved in and I’m still waiting for some work to be completed. Also some repairs have now been done more than once. Modern day cowboys now have vans and drills, not horses and guns.After 5 months I finally had a visit from William Davis Directors. I’m not convinced they could direct traffic down a one way street! All they were interested in was making excuses and not in taking ownership of problems. Embarrassing!Excuses for a lot of the issues was blamed on construction in hot weather and not on the reality of poor quality work, cheap materials, lack of attention to detail and rushing completion to achieve financial targets, so they got paid quickly.I tried to put my property on the market before Christmas but was advised not to as remedial work still required would have a negative impact of £10k-£15k on the value.As of April 2023, I am still waiting for 6 major items to be completed, have had 3 baths, 3 kitchen units replaced, 3 toilet flushes, 5 fence panels plus over 30 other items.Beware, I’ve had 3000 likes to my reviews, but shamefully WD staff have been doing reviews to increase scores

Russ · 9 April 2023

★★★★★ 2/5

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Moved in august 31st 10 days later…

Moved in august 31st 10 days later handed in snags list. A month later I was still waiting to hear.when chased I was told they thought my list had been done. So times gone on after writing emails and have some of snags done but to be honest the workmanship isn’t to a high standard. I have issue with the smeg freezer one side of icing up too much, was told engineer would take a look. He explained that the issue was heat source because it’s next to cooker. I was told they waiting on part. I was expecting an engineer to come and replace. No time was given until a customer service member turned up with no notification saying I am here to do the repair. When he saw what part he been given he said this is the wrong part only done seals before. ( Alarm bells began to ring) Then he said he after come back because he finished 4:30. Arrived today sat outside in his van 15 mins before even coming to house, brought a colleague again asked are you qualified to fit told no. Both came in advised if anything goes wrong-it’s the bank holiday and we don’t won’t to be in mess. Really this should be done by and installation person. It’s seems to be a case of we don’t know but send them anyway. I have cancer patient, a boy with asthma which needs to be considered. The whole units in the kitchen look like uneven teeth again we will adjust, which been done once before. I don’t think the kitchen will make it to year, with shoddy construction. It’s needs to replace and new one fitted. Attention to detail is needed.

Emilylaura · 6 April 2023

★★★★★ 5/5

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Kelly Rudkin

Kelly Rudkin, sales consultant, is quite professional manager who has been extremely helpful throughout the process of purchasing the property that has been made smooth and straightforward thanks to her. She has always answered any questions in an informative, courteous and respectful way, even if she had to go the extra mile to do so. We are highly appreciate and extremely grateful to Kelly’s help!

Sausan · 20 March 2024

★★★★★ 5/5

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A great first year. I have lived…

I have lived at the Prince's Place site for just over a year and am very happy on this development and in my new home. The house is well-built and I've had no major problems. Minor snags have been dealt with quickIy and efficiently. I've found all the sales staff extremely helpful on every occasion I've needed to get information or advice. The builders are always polite and cheerful as they pass by the house and I haven't experienced any excessive noise from on-going building works. I would thoroughly recommend a William Davis home to any new house buyer.

Annie · 3 March 2023

★★★★★ 5/5

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Prince’s Place, Radcliffe-on-Trent

We purchased our new home at Prince’s Place just over 2 years ago. We are very happy with the house and love the location. Radcliffe-on-Trent has lots of amenities in the village, a good bus service and local walks.From the start of the process the service we had from Marie in the sales office was excellent. Her knowledge and experience really helped. Nothing was too much trouble. We went into lockdown shortly after reserving our plot which meant our completion date was delayed but we were kept informed of progress on a regular basis. The houses are well designed and built with high quality fixtures and fittings. We had a few minor problems/snags but everything was dealt with quickly to our satisfaction. One of the best things about the development is the site plan. The houses are spaced out so you are not on top of your neighbour with wide roads and green spaces. We would definitely recommend buying a William Davis home!

Kevin · 27 February 2023

★★★★★ 5/5

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Very Happy in Our New Home

We are delighted with our William Davis home on Wellington Place. This is the first brand new house we have purchased and we'd heard so many horror stories about their experiences with other builders so we were a little reticent of buying brand new. The customer service has been second to none. Snagging problems (nothing serious!) have been dealt with quickly and efficiently by the lovely employees that have been with the firm for 20+ years (that's got to be saying something about the company!). We would thoroughly recommend them.

Terri · 15 February 2023

★★★★★ 5/5

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I couldn’t recommend William Davis…

I couldn’t recommend William Davis enough! We are first time buyers and although we knew nothing and felt very daunted going into the buying process we were made to feel at instant ease with them. Marie Clitheroe helped us step by step and no ask was too big! She is warm and friendly as well as extremely knowledgeable and efficient! She was very quick to respond to any questions and kept us updated and informed the whole way through. The house was ready exactly when they initially told us which is unheard of for new builds! The house itself was beyond our expectations and we couldn’t find one fault! The attention to detail is fantastic and it is very clear to see why the company are rated so highly! Overall couldn’t be happier!

Emily · 13 February 2023

★★★★★ 5/5

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Excellent experience buying our new…

Excellent experience buying our new build home with William Davis. From reservation, to choices, completion and post- purchase, all staff we have met with have been great. Our sales agent was Marie (Prince’s Place) who was fantastic in explaining the process to us. We wouldn’t hesitate to buy another William Davis home again as the quality is excellent and there are a lot of things included such as turf, flooring and window coverings which other builders don’t offer which make the moving process much easier.We have had a few issues with the house which have been raised at our 6-month snag check list. These are currently being sorted and Vicky’s (customer service) communication to resolve these has been great.

Zoe · 13 February 2023

★★★★★ 5/5

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Wellington place Market Harborough

Wellington place Market Harborough From the moment we moved in 2 years ago the whole team have been fantastic. Customer services are very friendly and make sure all is in order when we first moved in and having the site manager around he was always around if you needed anything fixed urgently. The workmen that come out to fix anything are also very professional and tell you what is going on start to finish. I would definitely recommend buying a house from William Davis.

Weller · 11 February 2023

★★★★★ 5/5

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A brilliant company!

My family started our journey part exchanging our home with a William Davis home in May of 2022. We had a fantastic experience with the sales team at the Wellington Place branch, and have nothing but praise.We had a few snags with our solicitors along the way but William Davis did everything they could to make the process as smooth as possible. We moved into our new WD home in August 2022 and have loved it. The build quality and finish is excellent, and whatever small problems we’ve had (which any home would have) have been resolved. The after care has been prompt, the site manager has been fantastic, and the sales ladies are still wonderful when we get the joy of interacting with them. Would thoroughly recommend buying a William Davis property, don’t hesitate to part exchange either if it is an option-took the hassle out of selling!

Racheal · 7 February 2023

★★★★★ 5/5

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New home in Sutton Bonington

My husband and I have just moved into our new home and this would not have been possible without the excellent service from Jules. She definitely goes way above and beyond and makes you feel special every time you speak to her. Paul met us for a tour of the new house and he was so thorough we didn’t have any outstanding questions. The house itself is of superior quality and it feels like a lot of care and attention was taken when designing and building the house. I would definitely recommend William Davis to anyone who wants an exceptional new home.

Sarah · 19 December 2024

★★★★★ 5/5

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We love our new home!

We absolutely love our new home at Princes Place in Radcliffe-on-Trent. After a bad experience with moving in to our previous new build property, we thought long and hard about whether another new build was a good idea but William Davis have completely changed our perspective! We had excellent customer service from Marie and Carol. They kept us informed at every opportunity with the sales process, which went on forever as our chain was broken on several occasions. We got a great feeling about William Davis since we visited site for the first time and we're so glad we made the decision to move here.The standard and quality of the build is outstanding and having everything included was a massive bonus for us! We paid thousands in extras when purchasing our old house with another builder, even to have turf in our garden but William Davis include all sorts of helpful extras, such as Hive heating and an outdoor tap for convenience. The excellent customer service continues after you move in and they genuinely care about putting the tiny snags right as soon as possible.We have already recommended to all of our friends and we love our home.Thank you WD! 😊

Becky · 2 February 2023

★★★★★ 5/5

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Great customer service throughout the…

Great customer service throughout the house buying process. After sales customer care has been equally as good. My only slight criticism is that internally there is only 1 coat of paint on all walls, two would have been much better. Having said that I would still 100% recommend William Davis.

TJM · 10 November 2024

★★★★★ 5/5

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Absolutely fantastic customer service.

Bev has provided a truly amazing home buying experience right from the very start, compared to other new build sales we have dealt with in the past what we’ve had from Bev has stood way above. She has given us updates at every step and always happy to help. I can honestly say Bev has made the whole buying experience a pleasure even when at times things got a bit stressful. 10/10!

Ellie · 8 September 2023

★★★★★ 1/5

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Sold the dream but it was all rubbish.

We wouldn't recommend a house built by William Davis Homes. The sales pitch is all about using high end materials and appliances but the reality is far from what we were told. The walls are mainly studded and paper thin so useless for hanging items. The kitchen appliances don't wash things properly, especially on low heat settings so not so energy efficient as billed. Same for toilets which need a second flush to do the job. Considering that this is a new build the house is already very cold and damp so we're dreading when the colder days arrive. Overall very disappointed with what we've got for our money.

Jasmine · 29 November 2022

★★★★★ 1/5

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Economical with materials and very economical with the truth

These homes are nothing like what we thought we were buying.We wish we had taken more notice of the numerous poor reviews as they were definitely right. Talking to neighbours on the development, many are having similar issues with shoddy standards and are very disappointed with their homes. Several are having drainage problems, water getting into their homes and some have already got damp problems.The construction of the houses is very poor, workmen are extremely rude and their workmanship is terrible.I expected some disruption living on a building site but the amount of mud, dust and noise is ridiculous.

Nicholas · 29 November 2022

★★★★★ 5/5

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Colin Richards

Great experience throughout purchasing and moving into my property. Built and finished to a very HIGH STANDARD. A big thank you to all involved.. Bev and Yvette Sales team / ladies both amazing. Both site managers have provided excellent support. Thank all at William Davis, highly recommended.

Colin · 25 November 2024

★★★★★ 1/5

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Avoid William Davis Homes, Absolutely Horrible Customer Service & Incompetent Repairs

I wish I had known better before investing in a home from William Davis. If I could give them zero stars, I absolutely would. The nightmare that has been our experience with this company continues to worsen with every passing day.ABC in Customer Service? Utterly Useless.I have never encountered such a dismissive, incompetent person as ABC from their customer service department. It's almost as if she's been trained to ignore, deflect, and deny everything you bring up. Every time I've reached out for help with an issue, she responds in the same robotic manner, offering no real solutions. Instead, she just tells you that she "can't do anything" or that "it's within industry standards." Good luck getting a straight answer or, heaven forbid, any follow-up at all. She never calls back. I’ve literally had to call 50 times in a row, and it’s the same story every time. Her attitude is beyond frustrating, and it feels like she’s just trying to wear you down so you give up.The "Repairs" Are a JokeTo make matters worse, the "repair" team they send out is just as bad. These workers come in, act like they’re doing you a huge favor, and then leave the job half-done, or worse, make things worse. It’s as if they’re working against you, not for you. They act like they’re paying out of their own pocket to fix the issues. I’ve had these so-called "professionals" do shoddy work, and then just give up after a couple of attempts. It’s a slap in the face. My shower’s still leaking, and my windows and doors are still poorly installed. You can tell that no one at William Davis cares enough to actually fix anything.Endless Problems, No SolutionsWe’ve been dealing with the same issues over and over: leaks, cold drafts, and faulty installations. Despite multiple visits, no one seems to have the skills or motivation to fix even the most basic of problems. It’s almost like they’re hoping we’ll just go away or that we'll stop asking for repairs. After five visits to fix the same issues, the repair team now claims they can’t do anything else. Meanwhile, we’re stuck living with subpar conditions. Our home was freezing all winter because the windows and doors weren’t properly sealed, and we were forced to keep the heating running 24/7 just to stay warm.Skyrocketing Energy BillsThe worst part? Their "energy-efficient" homes are a joke. We spent over £2.5K on energy bills in just six months because the house is poorly insulated and not airtight at all. This is not what you expect when you buy a new home from a company that claims to build energy-efficient properties. Instead of saving money, we’ve been hemorrhaging cash on bills, all because William Davis Homes refuses to properly address the issues with their construction.Unequal Treatment and DiscriminationWhat really stings is the blatant discrimination we’ve faced. William Davis Homes seems to cherry-pick which homeowners to help. Some people get fast responses and solutions, while others (like us) are left in the dust. It’s clear that they don’t treat all customers equally, and some problems just never get addressed. It’s a terrible feeling knowing that, despite your ongoing issues, no one is taking you seriously.Bottom Line: Avoid William Davis Homes at All CostsThis entire experience has been one of frustration, wasted money, and broken promises. If you care about your hard-earned money and your peace of mind, stay away from William Davis Homes. Their customer service is a disaster, their repairs are pathetic, and the overall experience has been nothing short of disastrous. We’ve been dealing with the same issues for months, and it’s clear they don’t care one bit about fixing them. Do yourself a favor and invest in a home from a company that actually values its customers. Trust me, you’ll thank me later.Oh, and here's the kicker: when the repair team calls ABC in customer service, she picks up immediately, every time. But when I as the customer try to reach her, she never answers my calls. Not once, not even once in the past year and a half. It’s almost like she’s got a special line for the workers and a whole different one for the actual homeowners, because it’s impossible to get through to her.It’s absolutely shameless and a complete joke. This kind of behavior is beyond frustrating and insulting. It’s clear that customer concerns are just an afterthought for William Davis Homes. The fact that their customer service representative can pick up the phone immediately when it’s convenient for the repair team, but never when it’s a paying customer trying to resolve issues, speaks volumes about their priorities, and none of them are in favor of the customer.

Alpesh · 9 November 2024

★★★★★ 5/5

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New home experience

Would like to thank the William Davis staff at Hastings Green. Made the home move less stressful by supporting us every step of the way.from choosing the flooring to moving into the new home. From site management to the customer care team have been fantastic along the journey. Would recommend a William Davis home. We have settled in are new home with the support from the William Davis team Many thanks

Richard · 24 July 2023

★★★★★ 5/5

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Outstanding service again from William…

Outstanding service again from William Davis customer service.

Mike · 21 January 2026