Trusted Agent profile · Burscough
★★★★★
1,014 reviews across 1 platform
Liverpool Road South, Burscough, L40 7RE
Anwyl Homes's office in Burscough, at Liverpool Road South, is rated 4.6 out of 5 across 1,014 reviews on 1 platform.
Tell us what you need and we'll put you in touch. Anwyl Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Burscough.
Every review we hold for the Burscough office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat customer experience
Richard was on time and did a very good job of repairing my skirting board and sorting some other snags out.He finished the job by cleaning and tidying up and completed the jobs well.
Thanks Hayley, Richard really appreciated your review!
5/5
TrustpilotChris appleton
Chris appleton was on time, finished the job to a high standard even fixing down something that hadn’t been done properly even though it wasn’t what he came for. He was thorough, friendly; took his time doing the job to a high standard. Very pleased thanks chris
5/5
TrustpilotAnwyl after care
Had Anwyl out today to fix a couple of doors. Chris Appleton was our technician. Really thorough. Fixed everything and painted over some bits that got chipped. Great experience.
Thank you Mrs Scott!
5/5
TrustpilotChris was brilliant !
Chris was brilliant !! He was professional and courteous. He kept me up to date throughout the job and always made sure I understood what was going on.
Thanks Sarah!
5/5
TrustpilotJosh was great
Josh was great. Turned up on time and spent all day working through a list of jobs. Tidy and polite. Great communication on leaving explaining which jobs were complete.
Thanks Charlie.
1/5
TrustpilotSo Disappointing !!
I moved into the new build house almost a year, however, I found that the points below are very disappointing:1. One high level rain water downpipe is missing when compare with another same "House Type" which next to me few house away on the same street. After reporting to Anwyl, they just replied that it is according to the drawings and refused to site check with other "House Type" as I mentioned. Of course,no further action is taken.2. Flooding at my house garden path. Have reported to Anwyl, they sent a staff to have a 5-sec check without any tools or measurement. Anwyl refused to bare the responsibility and claimed I have altered the garden. I explained that the path haven't been altered or re-paving and requested to have a meeting with their senior engineer again. Undoubtedly, No further follow-up from Anwyl until now.3. Half-round gutter system has been installed for my house facing rows of 40-meter tall tree with just 10 meters away. During the fall season, this kind of gutter system does not catch any rainwater but for collecting leaves. Housing on the same street suffer from the same problem.So disappointing!!
Hi Roy, we were sorry to read how disappointed you are with your home. We do have to build our houses with the downpipes and gutters that we have specified on our drawings. These drawings are shared with all homeowners during the purchase process and signed for. We are also unable to take responsibility for drainage in gardens where private work has been completed, we are sorry but the Anwyl warranty covers work carried out by Anwyl Homes only.
5/5
TrustpilotRecommend Paul
Paul was great. Really respectful of our home and mindful that me and my partner work from home. Was knowledgeable and helpful with the tasks he carried out and made sure we had a solution to other issues. Would definitely recommend.
Thanks Andy.
5/5
TrustpilotExceptional support from the Sales team and site manager Ian- Highly professional and efficient
We have been in our lovely new home for three months now, and we are incredibly grateful for the amazing team here. The house is gorgeous and beyond our expectations - most importantly is the building materials, but also the layout, the landscape and even the driveway. ^.*
5/5
TrustpilotVery happy with the quality of our new…
Very happy with the quality of our new home at Maes y Rhedyn. Always had good service from Holly & Ken. Assistant site manager, Ben has been very helpful and quick to assist with any queries we have. We have been in for over a month now and cant complain! Thanks again and based on our experience so far would recommend them.
Hi, thank you so much for your kind comments about the quality of your home and service you've received from our Maes Y Rhedyn team. This really is appreciated and we'll be sure to pass your comments on to them. We hope you have many happy years living in your Anwyl Home. Thank you.
1/5
TrustpilotPoor Customer service
Customer service picks and chooses which emails/snag reports to respond to. Most get rejected saying that they are not doing any further cosmetic repairs- how can they reject something when it’s an obvious snag and it’s something new raised within the 2 years. Even when we have hinges missing, nails sticking out of door frames, holes in the shower and floors, gates that don’t lock, missing bushes at the front, gaps around plug sockets etc. snags are closed and not dealt with without being informed, most ignored or refusal to do them. We had a knocking in our shower for a year before it got resolved, they cut holes in the wall to isolate the problem. We are now left with huge eyesores on 2 walls for 3 months… why does it take 3 months to fix a problem, why could the technician not sand and paint the next day?? We are at a stage 1 complaint currently and this is progressing to a stage 2 to head office to try and get our home resolved. Buying a house should not be this stressful and hard. 😢
Hi Anna, we were sorry to read your review, all emails to customer services are responded to, however, not all issues raised by homeowners are build defects that require our attention. Any build defects will be resolved by Anwyl Homes and we can only apologise if resolving these has taken longer than we would all like.
5/5
TrustpilotHome at the oaks
Purchased a new home at the oaks last year.The home build is of excellent quality. Had some issues which is to be expected with minor things which were dealt with efficiently. Ian as site manager and Jake supporting this were always polite and friendly and always happy to help with any issues.A family friend works on different building sites as a contractor and he even commented how impressed he was at the quality inside the home.Everyone that has been to resolve any snags has always been pleasant and polite. Have found a few further niggles more recently and have contacted customer services and these have been rectified / are being rectified in appointments that have been booked in.One of my main issues when I got the house was the kitchen cupboards being marked - a defect from the manufacturer. With the site teams support, these were replaced several times until they were perfect and I was completely happy with them. This was a painting defect in doors directly supplied and fitted by the kitchen supplier and nothing to do with the site team, but they came after every visit from the kitchen team to get an update and if I was unhappy with them, then they escalated this and ensured this was resolved.If I was to buy another new build - I would happily buy another Anwyl home - especially if the site management team included Ian or Jake who are determined to get things right.
Hi Amanda, wow! thank you for taking the time to leave this lovely review about your experience at our Oaks at Rossbank development. Ian & Jake certainly work very hard to provide a quality home and to resolve any issues that arise so it's great to read how much you appreciated this, thank you & we wish you many more years of happiness in your Anwyl Home.
5/5
TrustpilotGlad it was Lee again .
Lee came out to do some more snagging and I wish everyone at Anwyl had this level of care and respect for the client. This 5 star review relates purely to Lee and the great job he does , it in no way applies to the customer after sales journey which so far has impacted negatively on our feeling settled and happy in our new home.
5/5
TrustpilotMILL GREEN Warton.
I have been dealing with Lorraine at the Mill Green, Warton, Lancs site, about a prospective purchase of a new build there. At all times.Lorraine has been friendly, professional & knowledgeable. Even tho I cannot proceed with the purchase, she has continued to be caring & understanding. I hope Anwyl know what a gem they are employing.
Hi Susan, thank you for your lovely review about Lorraine. All our team work really hard on behalf of our customers so I know Lorraine will really appreciate you taking the time to leave this review. Thank you.
5/5
TrustpilotA smooth process
The entire process from viewing the show homes right the way through to completion was very smooth, and we were kept updated for the entire duration. We had a little issue when choosing our extras which resulted in an additional fee needing to being paid, but this was in part waived by Anwyl and did not pose any issues whatsoever on the process. Our property is very well built and only had minor issues upon completion (stiff locks / small paint touch-ups etc.) and all were dealt with promptly.The process was very smooth, and I am very happy that Sam and Steph (Priory Gardens) were on-hand to support throughout.
Hi Adam, thank you for taking the time to leave this review about your experience at our Priory Gardens development. We have passed your feedback on to the team and know how much they appreciated it, thank you.
5/5
TrustpilotFantastic service
They go above and beyond to meet your requirements. The service we have received has been fantastic! From the sales team to the various trades men who work tirelessly to create beautiful homes. Thank you Isaac for the outstanding service!
Hi Corinne, thank you for this lovely feedback about our Victoria Mills development. It is much appreciated.
1/5
TrustpilotA year after moving in we still have snags
A year after moving in we still have a lot of snags - missing hinges, door frames that have been painted over dust which look horrendous, flooring levels that don’t meet NHBC standards, and grout missing in our tiles, amongst other thingsCustomer care takes ages to respond and when they do they ignore parts of the email and only respond to certain issues. A year ago our grout gaps were looked at by a contractor who said they couldn’t be filled as 9 tiles were not level and needed replacing and one of the tiles was chipped. He took lots of pictures and did a report which he said would be sent to anwyl. Conveniently the report has never materialised, the grout is still not filled and anwyl offered to fill the grout in a non-matching colour but have not replaced the tiles. We also had to wait a year for a knocking noise when we took a shower to be resolved. We are now left with 2 huge plastered over holes in our wall, with a 3 month wait to repair this - why do we need to wait this long for this to be sanded down and painted? Finally, when we moved in our drive way was not done (why the house was handed over when not done I have no idea) they finally came to do this after a few months and installed rusted drains. Today we received an email stating they they wouldn’t replace the rusted drains as it doesn’t affect structural integrity - why were then even installed rusted in the first place?! Please can customer care respond and address items much quicker and respond to all issues addressed and not just the ones they feel like addressing.
Hi Anna, we were really sorry to read your review, whilst we always try to apply the final surface of tarmac to driveways before the date of legal completion, sometimes due to the availability of the contractor, or the materials or the weather this isn't always possible. Unfortunately, items that are exposed to the elements will rust over time. We have investigated your concerns and can't find any evidence of issues you have raised that have not been responded to, if there is any further help you need, please don't hesitate to get in touch with Customer Services who will reply within 5 working days and be happy to help.
5/5
TrustpilotExperts At Work
Paul Higham and Chris are a real credit to the company. They arrived prompt and were very friendly and polite. The work they carried out today was completed to a very high standard and explained thoroughly to myself and my fiancée on what it was they’d done and what it was they couldn’t finish on todays visit.Couldn’t have asked for a better duo to come and tackle the jobs they did, very good experience.Thanks guys!
Hi James, Chris and Paul were made up with this review! Thank you.
5/5
TrustpilotExcellent services
Excellent experience with Anwyl Homes , from showroom viewing, buying to aftersale. I'd like to thank the Anwyl team, especially Helen, Will and Issac, they are very professional and have been very helpful throughout the whole buying process, snags were sorted quickly. I am happy with my new home.
Hi May, thank you for your review about Anwyl Homes but in particular, our team at our Fairways development. We have passed your feedback to them and we know how much they will appreciate it, thank you!
5/5
TrustpilotTHANK YOU ANWYL
I cannot fault Anwyl for their customer service. Sophie has been amazing from start to finish striving to book the technicians in to complete jobs on my new build that I identified after I had moved in.
5/5
TrustpilotOur Site Manager has been fantastic
Our Site Manager has been fantastic, very friendly and always helped out to the best of his ability. Thanks Isaac!
Thanks Ben!
5/5
TrustpilotAftercare service is great
Aftercare service is great, very helpful in fixing small problems that occur with a new home. Peter was very good at his job
Thank you Derek
5/5
TrustpilotThe Fairways
I recently bought a home from The Fairways, Anywl. From starting point to end it was an amazing experience for me. Special thanks to Sarah, Helen, Lauren and Gaz. Gaz was amazing to solve our minor issues within a minute..
Hi Erdem, thanks for your review of our team at our Fairways development, it is appreciated.
1/5
TrustpilotDo not buy an Anwyl built house
With respect to the response from Anwyl - they supplied a wonky end panel in the kitchen and they refused to correct it, stating that it was within their margin of error. The width at the bottom was measured by the builder I appointed to make the repair as 598mm and at the top 605mm. Anwyl also blamed the floor fitters saying they must have removed the end panel but the skirting board was fitted right up to the end panel so this was a blatant lie and their 'investigation' into my complaint basically reiterated what the site manager said without asking for photos or visiting the site. The consequence of the wonky end panel was that the washing machine couldn't fit into the space provided. After waiting for this to be resolved by Anwyl for a couple of months, and the washing machine being stuck in the middle of the kitchen I had no option but to pay for Anwyl's error to be rectified. It seems that once Anwyl have your money the customer service ends.
Hi Marianne, we were sorry to read your review. If we have constructed anything incorrectly we will always return and make it right. However, it would appear from reading your review that our specification states we supply a 600mm gap for a washing machine and we have provided this in your home. If there is anything else we can help with, please don't hesitate to get in touch with Customer Services.
5/5
TrustpilotBrilliant!
Gorgeus,lovely House.We love it!Great service and support from Anwyl.Everything spot on!Quality Company! Thank You Kerry Thank You Tom and the rest of the Team for doing great Job!
Hi Mariusz, thank you for this review, our team really appreciated it!
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Tell us what you need and we'll put you in touch. Anwyl Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Burscough.
