Anwyl Homes Burscough reviews

★★★★★ 5/5

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Brilliant!

Gorgeus,lovely House.We love it!Great service and support from Anwyl.Everything spot on!Quality Company! Thank You Kerry Thank You Tom and the rest of the Team for doing great Job!

Mariusz · 12 June 2024

★★★★★ 5/5

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We moved into our Anwyl home in December 2023

We moved into our Anwyl home in December 2023 (Whittle Brook Park site).The overall experience and customer service has been brilliant (and continues to be). When we purchased our home, it was just Sarah in the sales office and she was so helpful, she was joined by Luanna a few months later and from then, they have both been helpful from the start to the finish of our sales process, and we often still see them, they are still super helpful (and now even provide the odd treat for our dog) and always greet you with a smile. Following completion, Nigel and Oliver (the onsite Managers) have been absolutely fantastic and nothing has been too much trouble, they have gone above and beyond for post care for our snags and the jobs that needed to be done. Everyone knows that new houses will have snags, but we have to say they have all been logged and attended to on time without complaint, they have liaised with all the relevant companies and its taken all of the stress out of moving into a new home. It should also be noted that as part of this process, we have had lots of different people in the house (Electricians, Plumbers, Painters etc) and would not want, to not give them a shout out as well, all of them have been polite and professional whilst in our home and all the work to date has been completed to a high standard. We have never lived in a brand-new build before, and you hear the stories about what can go wrong but have to say, this has not been our experience at all, Anwyl should be proud of their onsite staff and their attention to detail and overall customer care (pre and post sale!) - we would highly recommend them to anyone looking to buy a brand-new build. ThanksPaul and John

Paul · 25 March 2024

★★★★★ 5/5

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Chester Site

We are extremely pleased with our lovely new home on the Chester development. The quality of the build and finish throughout the property has been excellent, and it is clear that a great deal of care has gone into creating a high-standard home.

Samboo · 3 June 2026

★★★★★ 5/5

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Excellent Service

Josh was really helpful and friendly,he explained what he would be doing and used covers for his shoes and a dust sheet to protect my carpets.Excellent service.

Eve · 25 June 2024

★★★★★ 5/5

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Enjoyable experience - new house purchase with Anwyl

I have recently moved into a Anwyl new home and the experience has been a good one. Sarah & Luanne (Sales Office) have been a pleasure to deal with from day one to completion. They are always willing to help - and still do currently - and nothing is too much trouble.Oliver & Nigel (Site Managers) have also been great throughout and helped me with issues outside their remit to ensure I was happy. All new house issues and snags have been resolved efficiently and professionally. All work has been carried out to the highest of standards and I can highly recommend Anwyl

Mrs · 18 March 2024

★★★★★ 5/5

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From Our First Visit to Priory Gardens

From our first visit to Priory Gardens to the moment we ‘Met the Builder’ the girls at Anwyl (Sam and Steph) were amazing. We had to sell our house first which didn’t go as smooth as expected but they kept re-assuring us that all would still be ok with the purchase. We then agreed on colours and patterns and we asked for some slight changes and they delivered everything as per our request. They also constantly kept us up to speed with regards to progress.During our first ‘Meet the Builder’ we viewed the house we were buying and our site manager at the time (Sean) then showed us a finished property which indicated a high standard of work.On completion of our home we put a small snags list together which included relocating a fence. All snags were dealt with professionally and the fence was re-located to its correct position. The quality of the work is excellent and we couldn’t have asked any more of the staff.Mark

Mark · 14 March 2024

★★★★★ 1/5

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Awful experience

The customer service past sales (Emily) has been nothing but appalling. We purchased our first home back in September from Anwyl which was obviously an important time for us however we have experienced nothing but ill workmanship and poor customer service. On our key release the normal process was not followed due to Anwyl wanting to get our house sale through for their financial year end which in turn has formed a very rushed finish on the house. We highlighted many things to Jonathan who did our key release (not the usual site manager) he ensured us that a painter would be pack in to repaint, after noticing more and more throughout we were then advised that we needed to wait until our 4 week call in which they would all be rectified. So as advised we did exactly that and were told by Tomos the site manager that they wouldn’t be rectifying anything as we had now lived in the house for 4 weeks (clearly all don’t get the same training). After weeks and weeks of fighting they sent a painter over to fix the snags in which he asked me what I wasn’t happy with and replied with ‘well I’m not happy about your thoughts as I painted this house’. I was made to feel extremely uncomfortable in my own home which I do not appreciate. He also continued to sarcastically comment on the brand of car I drive which is completely irrelevant considering his role was to paint my house not observe my car. After many attempts of getting someone back to complete the snags I’ve given up due to the lack of care and pride they take in being in somebody’s home. We still have outstanding snags however when you phone and speak to the site coordinator Michelle, she is extremely patronising.We have had drain issues that we wasn’t made aware about until I arrived home one day and couldn’t access my property due to tractors blocking the entrance trying to clear them. Once i approached the site managers for an explanation of why they were blocking the entrance to my property they were just rude and couldn’t answer why we wasn’t notified of the interruption.They also have a habit of not turning up when they say they are going to and marking snags as done when they haven’t been completed and coincidentally saying they arrived when you had popped out. To top the awful experience we have had, ours and our neighbours smoke alarms were not fitted correctly which is a major safety issue and our pump to our sprinkler system had a fault which could of resulted in the sprinklers going off!! I do not recommend buying an anwyl home if you’re not willing to fight for a fair process and Ill workmanship being rectified

Kim · 11 March 2024

★★★★★ 5/5

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From the sales girls (Kelly & Marie) to…

From the sales girls (Kelly & Marie) to the site managers (Keith & Scott) nothing was ever too much from start to finish. Professional and helpful and go above and beyond I could not have asked for a better buying experience. The houses are well thought of down to every detail. We had bought from a previous builder but Anwyl are definetly are favourite overall. All in all they have been absolutely brilliant (Amy aswell).

Sarah · 14 June 2024

★★★★★ 1/5

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Brought a new anwyl home in September

Brought a new anwyl home in September. We got told when buying house that if we put the heating on for 2 hrs it would stay warm as it was all eco friendly and new technology. But since we have been in we have found our hallway and down stairs toilet freezing if we have the heating on it doesn’t make a difference we can’t keep our front room door open as it gets cold and we have to turn heating back up to warm it up again. We have spoken to other people in the same house and they are saying the same we doing think that they are insulated properly .The finish of the house is awful like paint work the paint isn’t good quality. The heating system makes a clicking noise when it’s on we have sent video after video of this and got told they can’t hear anything so can’t send anyone out as they will get charged for a call out. When they come around to fix a snag all they do is put paint or silicone over it to hide it. The estate Paths are all uneven. The park is one pice of wooden frame that is near a pond and it’s full of rubbish. There are dead plants around the estates the estates looks run down we are paying maintenance and it’s not being done .

Michael · 10 March 2024

★★★★★ 2/5

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Anwyl is a below-average developer.

Anwyl is a below-average developer.You're paying an average of £216,800 for a new build (we paid £300,000 for ours), but the quality and finish are well below average. Some tradesmen clearly don't care, and the site managers/supervisors don't care about the homes' final finish.The snags we found that they weren't going to fix originally were because we hired a professional snag firm to find these for us. (The biggest snag was the roof truss support completely snapped.) How anyone signed this off is beyond me. The tradesman who saw this and continued to install it should find a new trade, preferably away from homes. Anwyl only agreed to fixing this when they built our neighbor's home too close to ours, which in turn left the neighbor's drive narrower than it should be. (I spotted this before our new neighbors moved in), which meant they needed to take land from us to make theirs wider.Up to 300 snags were found, 90% cosmetic, which I expected better. The rest were more serious and should have been sorted before being signed off. The rear garden is waterlogged. There are so many reasons I wouldn't buy again or even recommend Anwyl to anyone.

Kev · 10 March 2024

★★★★★ 5/5

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Top Drawer Service

Peter was professional, courteous and friendly. He did a really good job as he had done previously. Can’t recommend him and all the guys at Anwyl highly enough

Tony · 22 May 2024

★★★★★ 5/5

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Peter was professional

Peter was professional, meticulous and took a great pride in his work. He was courteous, and kept me informed of what he was doing throughout.He is an asset to Anwyl!!

Barry · 9 April 2024

★★★★★ 2/5

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Mill Green...Poor communicaiton & being carried out

In March 2023 we moved into our new property on the Mill Green estate. We paid an additional fee for the turf and when we arrived to view the property a few days before we were due to move in, the garden area was still a land site. We were told the landscapers would be in before we moved to complete the garden. On the day of moving, we found that the garden had been turfed, however, there were clear bumps all around the garden. Additionally, the top area of the garden next to the fencing was poorly turfed. We raised concerns with the builders and were reassured that the garden would settle and that they would get the landscapers out to fix the top area turf. This was not met despite weeks of emails to customer service and speaking with the site team. Once the garden had set after around 6 weeks, we noticed that there were bits of brick sticking out of the turf and the large bumps remained. We continue to report our concerns, however, were told that they couldn’t get hold of the landscapers despite seeing them on-site at different properties over the coming weeks. We then got to July and got so frustrated with waiting that we decided to employ contractors to complete a raised patio area at the top of the garden. During the time they were there the landscapers briefly came to assess to garden and suggested that our contractors were the ones who caused damage to the garden and they were not going to carry out the work. This was also reaffirmed by customer service as they said they consider the matter now closed. Unhappy with this, we then contacted our housing standards regulator to take the matter further. They came and assessed the garden in August and dug up portions of the garden and found a clear lack of topsoil that was insufficient to meet standards. They ordered that Anwyl must complete the work by the end of October. We thought by this point that Anwyl would finally start working with us to the matter resolved. The week that they were due to start we were told that there was a delay due to the topsoil not being ordered so would have to start the week after. That next week the Groundworkers did not show up on the day that was allocated. The work was finally completed to a sufficient standard the week after. Despite this we have had some good experiences with Anwyl and work has been completed on other parts of the property to a good standard.Going forward I think the company needs to have better communication between customers, site team, customer service and external workers. I would also advise anyone looking to buy a property with Anwyl to consider their options when paying for additional work to be carried out.

Steven · 27 February 2024

★★★★★ 5/5

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We are delighted with our recent house…

We are delighted with our recent house purchase at Victoria Mills by Anwyl Homes. Right from our initial visit, Gyllian provided invaluable assistance, guiding us through the reservation process and helping us choose our options. Her friendly and excellent service set a positive tone for our experience.Furthermore, our interaction with Issac during the snag list remediation process has been exceptional. Issac's proactive approach and dedication to resolving issues promptly have truly impressed us. He consistently follows up to ensure our satisfaction with the completed tasks, making him a valuable asset to the development. Issac's friendliness and approachability have added to the positive experience we've had with Anwyl Homes. Overall, we are extremely happy with our new home and appreciate the outstanding service provided by Gyllian and Issac!

Chris · 21 February 2024

★★★★★ 4/5

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Anwyl Technician Appreciation - Pete

Anwyl Technician AppreciationThis review is specific to one of the Anwyl technicians and not Anwyl as a whole who have been extremely poor at communicating and acting to resolve issues. I can however state that Pete (Anwyl Technician) has now visited our property twice and has been nothing short of excellent with his knowledge, understanding and empathy towards the situation. All rectification work that he has completed has been done so to the highest standard and it is for this reason alone that our level of satisfaction with Anwyl has started to turn.

Josh · 21 February 2024

★★★★★ 1/5

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Disaster and Poor Communication from the start

Since buying our new build property at the Victoria mills site 2 years ago, we’ve seen 3 possibly 4 site managers. Come and go because they weren’t satisfactory, but feel this was somewhat disguised for the lack a competency of the business themselves who have yet again proven themselves a nightmare. After 2 years of fighting to get things done, we found ourselves in a bigger dilemma, as the building control hadn’t signed of the house. This has led stuff been broken in the process of these works finally being completed. Customer service fail to respond when they miss your call using comments such as “oh I wasn’t aware I needed to respond” or keeping us up-to-date on the progress of there lack of care. Overall a disappointing start, a disappointing middle and I wonder the fun we’ll have at the end? Oh and couple all this with the fact they’ve hand over site maintenance to the local authority on a site that isn’t completed meaning you will be responsible for paying for the state of the show homes? The dirt track (road leading onto the estate), the cracked curbs, the mud mounds and the lack of plants. The only plus side to it is if you SHOUT loud enough is seeing the panic as they scramble to complete what should already be completed

Chris · 19 February 2024

★★★★★ 5/5

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Isaac and Andy - Victoria Mills

I moved into my new home at Victoria Mills last summer, and am thrilled that both Isaac and Andy (site managers?) are still in touch and as attentive as ever. After the first few months of moving in, any issues have to be reported to the office based Customer Care rather than the site staff. I recently contacted said Customer Care about what now appears to be a malfunctioning drain which had resulted in a foul smells and a blocked toilet, and, having seen the plumber/drain specialist’s van parked outside, both Andy and Isaac called at my house to enquire what the issue was. Both men have always shown to be polite, professional, respectful and go the extra mile in their roles and were so fantastically helpful with the initial snagging when I first moved in. I feel they will support me in getting the underlying issue related to the drain rectified as they also took the time to speak to the plumber in attendance. Andy and Isaac are both fantastic customer facing representatives for Anwyl and I am delighted to have made their acquaintance and wish them success in their careers.

Tessa · 16 February 2024

★★★★★ 5/5

Trustpilot

Thank you to Josh hough

Thank you to Josh hough, nice tidy work fixing the skirting board and shrinkage cracks at my property. Cleaned up after himself and was informative on what work was carried out.

Amy · 6 March 2024

★★★★★ 5/5

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Quality Homes, Fantastic Service

We are delighted with our Anwyl home at Winnington Place. Since the start of our house buying journey with Marie and Kelly in the sales team, we've had clear communication and support, they've both been fantastic. We love our home, it's built and finished to a high quality and our site managers Keith and Scott (and their team) have been on a mission to quickly resolve some of the minor snags across the property - they're a credit to Anwyl. We've been well looked after, and no doubt will be in future.

Andrew · 11 February 2024

★★★★★ 5/5

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Great Employee

Chris Appleton, customer service technician, arrived punctually to stain block and paint the ceiling and wall where the roof had leaked in my bedroom. He was delightful, knowledgeable, tidy and personable. After having to wait a number of weeks to have have this job done, I was thrilled that he went above and beyond, noticing that the wood topping the newel post on my staircase had fallen off (this had happened over the weekend and I hadn’t yet contacted Anwyl about it) and he independently fixed it. Anwyl are lucky to have him.

Tessa · 6 February 2024

★★★★★ 3/5

Trustpilot

After months of wait

Lee came today to check the reason for very cold lounge in our new home at Alexandra gardens. He was very professional and did his job well. He found out the problem which we were reporting for the last 6 months. The problem was in the construction which is making the living room and the room above quite cold and you could feel a draft of cold air coming through. This is in addition to many snags that have not been fixed for the last 7 months. Unfortunately he couldn’t fix it today as he needed the supplies and other logistics.I would love to have him back to fix it so that I don’t have to bear this freezing cold in-spite of paying much more than what I should, for the heating.I give 5 stars to Lee.

Muzamil · 6 February 2024

★★★★★ 5/5

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Winnington Place

i recently purchased a new house from Winnington Place and from start to finish it has been the best experience i have had when purchasing a new build property. Kelly and Marie in the sales office we're absolutely brilliant and kept updated every step of the way from start to finish and there customer service is second to none. I have had a couple of minor issues with the house and i mean minor as the standard is the best i've seen but Keith and Scott have been on hand and sorted the issues super quick for me. These individuals are a credit to the company and it's clear to see that customer service is very important to them all and for that i am really grateful 👍

David · 31 January 2024

★★★★★ 5/5

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Outstanding Experience From Start to Finish

We purchased our home from Anwyl Homes in December 2025, and the entire experience has been excellent from start to finish. The whole process was seamless, with no delays whatsoever, which made what is usually a stressful experience feel smooth and well organised.

Adekunle · 14 May 2026

★★★★★ 5/5

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Very grateful for the help and support…

Very grateful for the help and support from Matthew and Shane since we moved into our new build house. They have helped myself and my wife resolve all our post completion snags and now we can make our house our home! Thank you.

Adrian · 14 May 2026