Anwyl Homes Burscough reviews

★★★★★ 5/5

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Chris has been a few times to do snag…

Chris has been a few times to do snag jobs around the house. He always does a Thorough job and dose a fab finish.

Gwawr · 25 November 2024

★★★★★ 5/5

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Customer service technician

Customer service technician, Lee Ashworth has just been to Lawrence Gardens to repair a floorboard and define what’s needed to fix the internal garage door. Lee was very polite, friendly and especially knowledgeable about fire doors - looking forward to Lee returning to fix the door with his expertise.

John · 6 July 2023

★★★★★ 5/5

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Victoria Mills, Anwyl Homes

I moved home at the end of May in to a new Anwyl property. From the start of the buying process through completion and final snagging I have had superb service. Gyllian in the sales team held my hand throughout the purchase of my property and beyond and she was amazing. Isaac and Andy have ensured since I moved in that any issues (hardly any) were resolved in a timely and efficient manner and went above and beyond with the service they provided. I cannot recommend the team on site at Victoria Mills highly enough. 5 stars plus!

Susie · 12 July 2024

★★★★★ 5/5

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Victoria Mills

We moved in last September on the Victoria Mills development, Gyllian in sales has been extremely helpful with guidance on the purchase, always friendly and happy to help. The site team have been very helpful - Andy and Isaac have been to check for any issues and given advice on various things on the property, where they have sorted some small issues out promptly and never needed any chasing. We are very happy at Victoria Mills and would definitely recommend Anwyl homes.

Tyrone · 11 July 2024

★★★★★ 5/5

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The team guided us through our process…

The team guided us through our process perfectly and always with a smile. Couldn’t thank Gyllian and Isaac enough for their support. Thank you all.

Paul · 1 November 2024

★★★★★ 5/5

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NOT for Anwyl Homes but for an EMPLOYEE

This review is NOT for Anwyl Homes as a house builder, but for an INDIVIDUAL EMPLOYEE. Mr Lee Ashworth - a member of customer care service team.Lee fully prepared and painted the front door to a very high standard - as I would expect. It is such a pity that the site painters whom had total disregard for our property could not be called professional tradespersons :(Well done Lee, keep up your high standards.

Exemplum · 13 October 2024

★★★★★ 5/5

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Just recently moved in to my forever…

Just recently moved in to my forever home on the Queens meadow site in Shavington CW25LS I thought unwound share my experience, The flat is just perfect so well built and perfect in every way, The workmen are always so polite and respectful, my property is directly in Front of the compound, where they meet in the morning they are respectful and never loud, and I have to say I have never heard foul language, site manager Neil and assistant site manager Sam haven both gone above and beyond to help me and the smooth transition on my move, the site is well maintained and is immaculate, well done to all the lads who work on this site what a great team,

Lesleyanne · 4 July 2024

★★★★★ 5/5

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Great job by Josh & Lee!

Josh & Lee were with us today to rectify creaking main bedroom floor, and they were brilliant, friendly, efficient and very tidy! Very happy with the job!

Mrs · 24 September 2024

★★★★★ 5/5

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After care Technicians excellent

Thank you to the technicians - Paul Higham and Chris Appleton for the work they carried out for us over the last few days. Both Paul and Chris were punctual and polite and explained fully to us what work was required to rectify the problem. Paul and Chris also left the house tidy every day.

Sion · 9 December 2022

★★★★★ 5/5

Trustpilot

Our Anwyll at Victoria Mills experience…

Our Anwyll at Victoria Mills experience started with Gyllian in the sales office. From start to finish she was professional, informative and very helpful in helping us make our decision. A great asset to the company. Next we met Issac and Andy from the site management team when they came and introduced themselves and asked to arrange a date for snagging and anything else. They were so very understanding regarding access to the house which was delayed due to a family bereavement. Their kindness and care was truly appreciated. Snagging list was minimal and was done promptly- everyone was efficient and tidy. We think the house is great-the finish, the safety features and at Our Anwyll at Victoria Mills experience started with Gyllian in the sales office. From start to finish she was professional, informative and very helpful in helping us make our decision. A great asset to the company. Next we met Issac and Andy from the site management team when they came and introduced themselves and asked to arrange a date for snagging and anything else. They were so very understanding regarding access to the house which was delayed due to a family bereavement. Their kindness and care was truly appreciated. Snagging list was minimal and was done promptly- everyone was efficient and tidy. We think the house is great-the finish, the safety features and attention to eco features.

Norma · 25 June 2024

★★★★★ 5/5

Trustpilot

Our experience has been great

Our experience has been great from start to finish. We purchased on the Victoria Mills development, sales team (Nigel and then Gylian) have been fabulous and the site team have been exceptional - Andy and Isaac have been a pleasure to deal with. They sorted all the snags out promptly and needed no chasing. Super helpful in their attitude. Quality of the homes is good, built to a decent standard. Not needed anything beyond that from customer care so can’t comment on that aspect but from our experience to date, would recommend Anwyl.

Steve · 25 June 2024

★★★★★ 5/5

Trustpilot

Great custom care received from Josh.

Great custom care received from Josh today one of your Customer ServiceTechnician. Arrived as planned which was a bonus after two no shows from site staff. Explained what snags he was here to sort, checked each area, advised the steps he would take and order he would complete and left the areas all clean. Work completed to a high standard which is great. Very friendly and ensured he removed shoes before entering property each time which many trades don’t bother.

Sally · 24 June 2024

★★★★★ 5/5

Trustpilot

Queens meadow, shavington

Can not thank Neil the site manager and Sam at the queen's meadow site in shavington enough! They are very friendly and will do anything to help you. Thanks alot guys.

Mr · 10 July 2024

★★★★★ 5/5

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Lea Grange- Minor Works

Paul attended to carry out some preliminary decoration works at the house along with re-sealing one of the bedroom windows. He was very polite and very explained the work and next steps throughout. Paul was extremely professional and his work was of a very high standard.

Dave · 20 August 2023

★★★★★ 5/5

Trustpilot

Great job done

Front door , en-suite door and lounge ceiling - both Richard and Josh Hough arrived this morning at the time expected . Explained what they were doing , both worked hard throughout the day to get the jobs done. Very polite and professional. Extremely tidy when leaving my property. Did everything to a high standard . Thank you to both of them and to Stacey for arranging the jobs .

Tina · 27 November 2024

★★★★★ 5/5

Trustpilot

Lee Reynolds at our property..

We had Lee Reynolds attend our property today to carry our further customer care issues.Lee has been in the past and has always carried out work to an exceptionally high standard.His customer skills are extremely professional and he is a pleasure to have at my property. Thank you.

Alexander · 22 June 2023

★★★★★ 5/5

Trustpilot

A tradesman who takes pride in his work.

Richard Nelson visited my property to complete some snagging issues. What a pleasure it is to find a workman who takes pride in his work. He has done a brilliant job, he is a clean worker, pleasant and polite. It’s just a shame that it takes so long for snags to be rectified. I am just short of 4 weeks of my first year in the property, and I can honestly say that there is only one room in the house that does not have a snagging issue. Anwyl, please employ more people like Richard to complete my snagging list, then maybe I can start enjoying my home.

K · 12 June 2024

★★★★★ 2/5

Trustpilot

Actual development review

If anyone looks closely at the below reviews they are to do with the people that come out and fix things not the company. The houses are pretty however they have bad customer service. Our development was finished over a year ago and there is still fences incomplete areas rocks all kinds found in the ground. Sarah from the customer service team is the most unhelpful person! All she does is gives false information obviously it's the companies fault but wow 0 service from her. We live at Edenhurst Grange and have to say it's so appalling that the company is this close to finishing a gorgeous estate but cannot be bothered to finishing the final small parts! Just get the landscaping sorted keep saying the weather...... Waiting for the grass to grow... The grass can't grow because you have left 100000 of house bricks on the ground. Btw people this is near the kids play areas the entire ground is a tripping hazard.Update: I know the work has started but the situation still looks awful. It's so messy when you look around non of the grass has been cut and left looking very messy and run down. The wonky temporary fence that's been there over a year. The building was completed over a year ago now and still not completed the ground works gives vibes of wanting your money then running away. Again such a shame when a company can be amazing but fails badly on things they can control and deliver on.

MA · 12 June 2024

★★★★★ 2/5

Trustpilot

Actual development review

If anyone looks closely at the below reviews they are to do with the people that come out and fix things not the company. The houses are pretty however they have bad customer service. Our development was finished over a year ago and there is still fences incomplete areas rocks all kinds found in the ground. Sarah from the customer service team is the most unhelpful person! All she does is gives false information obviously it's the companies fault but wow 0 service from her. We live at Edenhurst Grange and have to say it's so appalling that the company is this close to finishing a gorgeous estate but cannot be bothered to finishing the final small parts! Just get the landscaping sorted keep saying the weather...... Waiting for the grass to grow... The grass can't grow because you have left 100000 of house bricks on the ground. Btw people this is near the kids play areas the entire ground is a tripping hazard.Update: I know the work has started but the situation still looks awful. It's so messy when you look around non of the grass has been cut and left looking very messy and run down. The wonky temporary fence that's been there over a year. The building was completed over a year ago now and still not completed the ground works gives vibes of wanting your money then running away. Again such a shame when a company can be amazing but fails badly on things they can control and deliver on.

Ally · 12 June 2024

★★★★★ 2/5

Trustpilot

Actual development review

If anyone looks closely at the below reviews they are to do with the people that come out and fix things not the company. The houses are pretty however they have bad customer service. Our development was finished over a year ago and there is still fences incomplete areas rocks all kinds found in the ground. Sarah from the customer service team is the most unhelpful person! All she does is gives false information obviously it's the companies fault but wow 0 service from her. We live at Edenhurst Grange and have to say it's so appalling that the company is this close to finishing a gorgeous estate but cannot be bothered to finishing the final small parts! Just get the landscaping sorted keep saying the weather...... Waiting for the grass to grow... The grass can't grow because you have left 100000 of house bricks on the ground. Btw people this is near the kids play areas the entire ground is a tripping hazard.Update: I know the work has started but the situation still looks awful. It's so messy when you look around non of the grass has been cut and left looking very messy and run down. The wonky temporary fence that's been there over a year. The building was completed over a year ago now and still not completed the ground works gives vibes of wanting your money then running away. Again such a shame when a company can be amazing but fails badly on things they can control and deliver on.

Ary · 12 June 2024

★★★★★ 5/5

Trustpilot

Edenhurst Grange

Started the process off in January and finally received the keys to my beautiful new home in December. Gyllian was an absolute pleasure to deal with throughout the process, offering pertinent guidance where required and ensuring there was as little as possible burden on myself given my demanding worklife.Thank you Gyllian and Anwyl.

Tom · 6 January 2023

★★★★★ 5/5

Trustpilot

On Friday Lee Ashford came to our house…

On Friday Lee Ashford came to our house to do some painting jobs ,as always he did a fantastic perfect job thank you Lee again

Glyn · 6 October 2024

★★★★★ 5/5

Trustpilot

Our experience with Anwyl Homes.

As first time buyers, Anwyl Homes cared for us throughout the entire process making our lives easier. The customer care team were amazing within our 4 week snag call getting them all completed leaving no stone unturned. I would like to say thank you to everybody at Anwyl Homes who helped us and thank you for building us a beautiful home, we cannot wait to see the finished development and watch The Oaks community grow.

Ed · 4 September 2024

★★★★★ 1/5

Trustpilot

Victoria Mills Customer Care

The team at Victoria Mills whilst I was within my 4 week snagging period were great. Customer care since that time has been terrible. I had a brand new washing machine installed by Anwyl which after two months has black mould all around the seal. They will do nothing about this. It wouldn't have taken much effort to give 5 star customer service. So disappointing after the care given to me by the site team.

Susie · 3 September 2024