Trusted Agent profile · Burscough
★★★★★
1,015 reviews across 1 platform
Liverpool Road South, Burscough, L40 7RE
Anwyl Homes's office in Burscough, at Liverpool Road South, is rated 4.6 out of 5 across 1,015 reviews on 1 platform.
Every review we hold for the Burscough office, from every platform, shown as written. First names only.
5/5
TrustpilotLittle update on my previous feedback
Little update on my previous feedback. I would also like to thank Ian snr, for all his help. He has sorted out any issues immediately, and is always friendly and happy to help.
Thanks again Victoria, don't worry we won't miss ian snr out!
5/5
TrustpilotAnwyl Snagging
Lee Reynolds & Richard Nelson have just completed some snagging issues at my property. Really just wish all workmen from all trades & professions were as courteous & professional as these two, also cleaned up as if they have never been here. Absolute credit to Anwyl.Also thank you to Sophie for orchestrating everything.
Hi Paul, thank you for your great comments about Lee & Richard, we passed this onto them and they really appreciated it, thanks again!
5/5
TrustpilotCross Fields New Build
We bought our Anwyl Home in Feb and we couldn’t feel more at home. Our experience from the beginning starting with Debbie in the sales office was fantastic and from her communication, honesty and friendly approach allowed us to feel completely at ease throughout the whole process, this being something we valued as first time buyers. The site manager Ian, and Pete have also been brilliant in helping us with any queries/snags we had once we moved in which allowed us to really enjoy the first few months without worrying about anything. All of the new builds are stunning and we are extremely happy at Cross Fields thanks to Anwyl and all of the team.
Hi Charlotte, thank you for leaving this review about our Cross Fields development. The team there really appreciated the feedback, thank you.
5/5
TrustpilotReview for Mr.Chris Appleton
Mr.Chris Appleton was the technician who came and we were extremely pleased with his work. He was polite, kind, and completed the work in the best fashion. We would like to thank him for doing a very good job!
Thank you!
5/5
TrustpilotPeter was just great 😊
Peter came to fix our front door as we had issues with bugs getting in, he was brilliant such a lovely man and full of knowledge. Peter went above and beyond to make sure everything was fixed for us.
Hi Amy-Mai, thank you for your review and hopefully no more bugs!
5/5
TrustpilotTop Job
Great response to our concerns, Lee and Chris attended and completed the repair work, they both were very professional, completed the work to a high standard, and resolved the problem putting everything back in place. I am so grateful to them for finding the most straight forward solution to the problem. Thank you Lee and Chris
Hi Jane, thank you for taking the time to leave this great review about Lee & Chris. We know how pleased they are to receive feedback like this, thank you!
5/5
TrustpilotChris Appleton Did an Amazing Job
In the 6 months since moving into our house, we have had around 4 service technicians come out to the property. Chris Appleton has been the best by some margin. The care and attention that he has spent, make fix any minor issue we have had is fantastic. Thank you, for a brilliant job!
Hi Jack, thank you for your review about Chris, they all work really hard but clearly Chris was very impressive! We have let him know.
5/5
TrustpilotGood after care - service.
Had a small leak in en-suite toilet, which marked ceiling in hallway. Leak was fixed a couple of weeks ago. Chris Appleton came round today and replastered patch in ceiling, then repainted. He did a brilliant job. Also resealed toilet.
Hi John, we're sorry to hear you had a leak, but it was great to read how well Chris resolved this for you and how happy you are. Thank you.
1/5
TrustpilotPoor customer service
The cement sealing around the house has been done very poorly, and there are obvious gaps and unfinished areas. Because of these gaps near the roof above the front door, bees are now entering. Then I contact the customer service, they ask me to call out own contractor filling under 2 years warranty.
5/5
TrustpilotHelpful, fast and perfect job done
Lee Ashworth was helpful, timely and did the job to a high standard. Explained what he had done very clearly and I am very happy with the results. Thanks very much Lee
Thanks Leigh-Anne!
5/5
TrustpilotWinnington Place
The Anwyl team on the Winnington Place site have all been great. The ladies in the sales office were always helpful and approachable and responded to queries in a very timely manor. Once we completed and the site team became our point of contact Keith the assistant site manager and the rest of the team have been great. They have been more than happy to help with any very minor issues and they were sorted within the next working day. Excellent customer care from the site team. Highly recommend Anwyl homes, especially the winnington site.
Hi Lizzy, thank you for taking the time to leave this review about your experience at our Winnington Place development. We immediately passed your comments on to our team there and know how much they appreciate it.
5/5
TrustpilotThank you to Lee ashworth for coming…
Thank you to Lee ashworth for coming and checking the floor, he has referred the job and we are just waiting for a date for it to be completed. Lee has been out to us before and both times he has been informative and great help. Thank you.
Hi Amy, thankyou for taking the time to leave a review about one of our Customer Service Technicians. We immediately passed your comments on to Lee & know how much he appreciated it.
5/5
Trustpilot5 Star Service
We have just bought our first Anwyl home and are absolutely delighted. The whole process, from reservation to completion, has gone so smoothly. Linda and Carole have been utterly awesome, always going above and beyond to help. Thank you ladies! The house is beautiful and finished to such a high standard. Thank you Ian and the team. We are so happy and absolutely love the house!
Hi Kate, Thank you so much for your review, we have passed your comments straight over to our team at The Oaks, they really appreciate the thanks for their hard work, the whole team are delighted that you love your new home.
5/5
TrustpilotFixed bathroom ceiling
Chris came to fix our damaged bathroom ceiling 6 weeks sooner than expected due to a cancellation. He was friendly, efficient and very thorough, removing and replacing the damaged section as opposed to patching it up. Looks perfect now. Thanks Chris
Hi Alyson, thank you for taking the time to leave this review, Chris was made up, thank you.
4/5
TrustpilotWe really like our new home
We really like our new home, I can't thank Helen (from the sales team) enough! She has been approachable and friendly right from the start. Gareth and Phil (site managers) have been super helpful. They have made sure that we’re happy with our new home and has ensured the work is of the highest standard. Thank you to everyone at Anwyl - much appreciated. Jit
Hi, thank you so much for your review. Our teams work really hard to help you with the purchase of your home and it's great to hear when they've got it right, thank you.
5/5
TrustpilotFirst contacted Anwyl back in October…
First contacted Anwyl back in October 2023, where I was helped and supported by two lovely Ladies Kelly and Marie choosing my house. The process from choosing to moving into my house was guided and reassuring from both Kelly and Marie and I got the keys to my house within 7 months. Almost been 3 months now since getting my keys where I met the Gentleman’s Kieth and Scott who are the site Managers of the development. The house is Bob on, really chuffed with it but extremely pleased by the hospitality from the people I’ve encountered from Anwyl.
Hi Bradley, thank you for leaving this great review about your experience at our Winnington Place development. We have let the team know about your feedback and they really appreciate it, thank you.
5/5
TrustpilotPaul was extremely helpful
Paul was extremely helpful. The only technician we have had who has identified issues appropriately and went out of his way to help! We had previously had 5 separate visits re our front door he has now ordered us a new one!Thank you!
Thanks Bethany, I'm sure we will get your front door sorted now.
5/5
TrustpilotGreat service from Chris
Chris Appleton was punctual, polite and carried out a number of jobs to a high standard. We were really pleased with his work; it all looks great!
Thanks Rebecca!
5/5
TrustpilotLee was very helpful and explained…
Lee was very helpful and explained everything throughout his visit. Was very friendly and was great with my very inquisitive puppy. Overall it would have been better to receive a time slot so I didn’t have to stay in all day waiting for the visit, or even a call/text whenever the workmen are on their way
Hi Lydia, thank you for your great review about Lee and we will certainly take your suggestion on board about providing an ETA in future, thank you!
5/5
TrustpilotExceptional Customer Service
We recently had the pleasure of moving into a new house in Cross Field, Catterall, that exceeded all our expectations.What truly stood out during this entire process was the exceptional customer service provided by Debbie since the first day we came to the show house, following by Jill at the end of the purchase. then Ian, Joe and all the team on site. Their professionalism and dedication were evident from our first interaction. Ian, the site manager took the time to address all our questions with patience, making the home-buying experience feel personalised rather than transactional. It’s rare to find a site team that is as caring and attentive, and they made it clear that our satisfaction was their top priority. We appreciated the follow-up after the purchase. The team ensured that any minor adjustments or questions we had were handled without delay. This commitment to customer service reinforced our belief that we made the right choice to buy a house from Anwyl.Thank you so much for our beautiful home Jon & Maria
Hi Jon & Maria, thank you for taking the time to leave this review about your experience at our Cross Fields development. We wish you many more years of happiness in your New Anwyl Home!
5/5
TrustpilotLee Reynolds
Lee Reynolds was great when he came to have a look at the stain around our extractor fan. Was really helpful and quiet as I was working from home at the time.Also tightened our toilet seat for us without asking which was a godsend as it was annoying the life out of me!
Hi Sophie, thank you for your review about Lee, it's great to read how helpful he was!
5/5
TrustpilotDeva Green
We recently purchased a new home on the Deva Green development in Chester. From reservation to completion the team on site have been incredible. Everything has gone flawlessly (so far) and we want to extend our gratitude to Shane, Adam and everyone else that we have dealt with on site.
5/5
TrustpilotSticking front door lock
Chris Appleton came to repair our front door lock today. Very professional and careful worker. Attention to detail and care for property excellent. Lock fixed and door no longer sticking. Thanks Chris
Hi Elaine, thank you for leaving your review about Chris, one of our Customer Service team, much appreciated!
5/5
TrustpilotAnwyl Homes - Dalton Fields
When you buy a house, you want to have committed people in place that help sort out any snagging issues without further ado. Elliot from Anwyl was that committed person upon whom we could always rely. He was always only a phone call away when we needed his help. Great work!
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