5/5
Thank you so much guys you are the best xxx
Agent replied Β· 12 October 2026
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Feedback and Support Team.
Trusted Agent profile Β· Burnley
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278 reviews across 2 platforms
1A Manchester Road, Burnley, BB11 1HQ
Bridgfords's office in Burnley, at 1A Manchester Road, is rated 4.7 out of 5 across 278 reviews on two platforms, including 275 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards, one of six awards Bridgfords won in 2026.
Tell us what you need and we'll put you in touch. Bridgfords hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Burnley.
The Trusted Agent 2026 results for Bridgfords, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Burnley office, from every platform, shown as written. First names only.
5/5
Thank you so much guys you are the best xxx
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
Today this letting agent got us our dream home! Massive thank you to Daniel and Sammy for what they have done so far and are continuing to do to help us get to the point of move in day. Youβre all amazing. Big love to you all from Myself and Partner Martyn, we canβt wait to move into leamington!
Thank you for your glowing 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
We have recently moved into our first new home, Samantha Crowley was our letting agent and we couldnβt have asked for a better one she is brilliant any questions we had, she had the answers always helpful and did her job well
Thank you Georgia Mae for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
4/5
Great experience with these guys definitely recommend. My case handler Melanie was amazing, in terms communication she was very helpful. Easy to reach and response time were quick. Definitely made the process way smoother and easy would definitely use this company in the future. THANK YOU Melanie
Wonderful to read such kind comments about our local team! Thank you so much! Scott @Customer Care
5/5
The team at Bridgford's are second to none!! Very attentive and quickly responded whenever I had any queries etc. Bobbie and Sam in the lettings department were fab! Would 100% recommend using them again.
Thank you for your kind words! We are so happy to hear that you had a great experience with our team, especially Bobbie and Sam. We always strive to provide exceptional service and we look forward to working with you again in the future. Thank you for your recommendation! Kind regards, Lucy, Customer Feedback and Support Team
5/5
I chose Bridgefords to rent our first house together with our children. Daniel was a massive help and made everything stress free and helped us through every step. Now we are done and very excited to get our keys and move in to start our new journey. A massive thanks to Daniel for all the help π β¦
Thanks for the excellent 5* review and your kind words! Best wishes, Lucy, Customer Relations.
5/5
As a landlord having a bad experience with previous management and tenant we were looking for a professional service but also friendly and understanding management. We found this with Bridgfords Burnley. Yazmin made us feel completely at ease and was helpful and honest. As I don't live in the north and as a result can't just pop in when there are issues, Yazmin has gone out of her way to help even on weekends. Now that I have a Tennant in my property and I don't have to worry about anything I don't give it a second thought. I would recommend Bridgfords Burnley to any landlord, they are amazing. And it's a massive change to what we had with previous management company.
Hi Seraj Thank you for taking the time to leave this review. I am delighted to hear that Yazmin has dealt with everything regarding the property and tenancy for you. I will make sure your comments are fed back to her because she has definitely earned those 5 stars! Kind regards, Chris
5/5
Very happy with our first real experience with an agent! We worked with Bobbie who was incredibly helpful and friendly throughout. She said she would have us moved by our desired date, if not earlier, and she delivered on her promise. She kept in touch throughout the entire process and didn't leave us with any uncertainties. Very easy to work with. Highly recommend. 10/10PositiveResponsiveness, Quality, Professionalism
Thank you for your excellent 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
After years of putting up with a sub standard house and complaining to the council i was then given notice to leave. Kirsty made blatant lies and told the council i wouldn't let contractors in to do the work (totally untrue) and then sends passive aggressive emails with threats to use my emails to make complaint against the council. I have never in all my life come across such a shoddy set up and totally unprofessional!! Do yourself a favour and stay away. Kirsty needs a customer care course ASAP...what a joke !
Sorry you feel you have received a bad service from Bridgfords, your comments are important to us to help us improve our service. I have looked in to your complaint and can see there has been an investigation for the damp issues you are having at the property and all procedures have been met with the council during this inspection. As advised, full work will be carried out once you vacate the property as it will be inhabitable while work is being completed. At Bridgfords we take any comments very serious, therefore Kirsty had to follow up any comments made by the council as we are part of the good landlord scheme with the council, this has now been followed up and dealt with as necessary. If there is anything else we can help you with please do not hesitate to contact us. Regards, Bridgfords.
5/5
I am a property investor and recently purchased a house via Bridgfords, Burnley. My main contact person in the office was Beverly. She is professional, efficient, and extremely helpful. It was a tricky transaction (far from a standard one you expect) but Beverly went above and beyond an agent's responsibility to ensure the the deal happened and both parties are kept happy and informed. I will certainly work with Bridgfords in near future again.
Thank you Reza for your amazing 5* review and kind words of our dedicated team. It is great to see that they went above and beyond your expectations and that you would work with us again. Best wishes, Lucy.
5/5
Thank you to all the team at Bridgefords Burnley for making the sale of our property stress free and easy. Your team were professional, approachable and there to answer any questions we had. Nothing was too much trouble. Fantastic service and would highly recommend Bridgefords Burnley to all. Thanks again :-)
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
Beverly/Nicola and team have been utterly amazing dealing with my property purchase. Super quick responses to emails, calls. Friendly service. I couldn't of asked for a better service. Highly recommended.They are a credit to this company.
Thank you jan smith for your amazing recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
The staff at Bridgfords Burnley are all very professional & courteous. They always get back to you when you leave a message if the office is busy and they can't answer your call straight away. Beverly is very proactive, helping where she could and gave the solicitors a nudge when I couldn't get a response from them. I would definitely use them again whether buying or selling.PositiveProfessionalism
Many thanks for your fantastic 5* review. Best wishes Lucy, Customer Relations.
5/5
Bridgfords has helped sell both of my properties in the last year. Both times, Beverly has been my contact and each time she has been absolutely outstanding. Always quick to respond and update, even if it's just to touch base. She has certainly gone above and beyond for us. Nothing was too much trouble. Thank you Bridgfords and an even bigger thank you to Beverly!PositiveResponsiveness, Professionalism
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
Professional, friendly and prompt with their replies. Got us asking price for our property, assisted where needed and the team were proactive and patient with the sales chasing. Sales progression is the hardest part of the sales process and they did an amazing job.thank you to Colin, Melanie, Beverly and the team for their help.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave us this tremendous 5* review and your kind words. Kind regards, Lucy, Customer Relations
5/5
Weβve just bought a house through Bridgfords & they were brilliant, very efficient, patient & answered all questions we had as first time buyers!
Thank you for choosing Bridgfords to help you find your dream home! We are so happy to hear that your experience was efficient, patient, and informative. Kind regards, Lucy, Customer Feedback and Support Team
5/5
I have bought a house from Bridgfords Burnley and sold with them also. They are a fantastic, professional, kind and hardworking team. They go above and beyond for their clients and no question is silly or daft to ask, itβs always answered and you are made to feel respected and appreciated as a client. I will definitely be using them again for my next house sale and or purchase.
Many thanks Roisin for the fantastic 5* review. I have passed your flattering comments onto our Burnley branch. Kind regards, Lucy, Customer Relations.
5/5
We sold and bought our house through Bridgfords, and while this is a stressfull time for anyone, this was made stress free. We had most of our dealings with Beverly Drury who did everything possible to make this process easy for us. She provided regular updates via email and phone calls and chased everything required while we sat back and enjoyed the process. I would highly recommend this estate agent.
Thank you Vicky for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
Excellent service throughout. From start to finish. Chap who showed me around the property was helpful and not pushy, lovely fellow. Estate agent kept me fully informed at each stage of the process. Professional, respectful and courteous throughout. Certainly went above and beyond expectations. Big thanks to Nicola Fairhurst and the team for being fab. Happy to recommend.
Thank you for taking the time to leave us your 5* review and recommendation. I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
I have just rented a property with Bridgfords and Bobbie has been excellent at communicating with me. Although there have been many issues with the property they have provided regular updates and responses. From the start they sorted everything out surprisingly quick and without fuss or unnecessarily delay. I would definitely recommend these agents to any prospective tenant.
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
As a landlady of 23 years i have always brought and sold my properties with bridgfords in burnley , they have also been able to get me good tenants . Tenants that have stayed 10 years , 5 years etc ,what has made this an easy and enjoyable task is someone called BOBBIE VAJA . She is the most nicest person that we have come across nothing is too much trouble , when i am not sure of things she goes out of her way , she looks into things when i might need a little guidance these qualities are rare to find .How i wish my husband and i had a daughter like her WE LOVE HER. I would also like to mention MELANIE AINSWORTH we had the same lovely experience with her in the sales department A BIG THANK YOU KIND REGARDS SUSAN CHITTENDEN
5/5
I have just bought my 1st house as a landlord with Bridgefords and Iβm over the moon at the standard of customer service delivered by Bobbi, Mel and the team. I will most certainly be using Bridgefords for my next by to let mortgage Thanks guys
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
The Burnley branch are by far the best Agents Iβve worked with in Lancashire. Thank you so much to Nicola in Sales for being so on the ball and Bobbie and Grace in Lettings for being super proactive and always going the extra mile. Highly recommend.
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
5/5
Extremely pleased with everyone at Bridgfords Burnley from start to finish. Very pleasant staff to deal with. Everything was explained clearly for me during the process and, more importantly, I was kept fully informed during the sale period. Many thanks.
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
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Yes. In The Trusted Agent 2026 awards: Bridgfords, Burnley won Gold; Bridgfords, Stockport won Platinum; Bridgfords, Sale won Gold; Bridgfords, Halifax won Gold; Bridgfords, Wakefield won Trusted Agent; Bridgfords, Stalybridge won Trusted Agent.
Tell us what you need and we'll put you in touch. Bridgfords hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Burnley.