Trusted Agent profile · Burnley

Bridgfords Burnley reviews

★★★★★ Excellent

278 reviews across 2 platforms

1A Manchester Road, Burnley, BB11 1HQ

Bridgfords's office in Burnley, at 1A Manchester Road, is rated 4.7 out of 5 across 278 reviews on two platforms, including 275 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards, one of six awards Bridgfords won in 2026.

Google logo

4.7 / 5

275

Reviews on Google

This office

Yell logo

2.3 / 5

3

Reviews on Yell

This office

Reviews may appear on more than one platform.

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Awards

The Trusted Agent 2026 results for Bridgfords, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Burnley office, from every platform, shown as written. First names only.

5/5

Google

I only have good words to say about the Burnley branch of Bridgfords estate agents, from the initial meeting with Lora, through to the conclusion of the sale of my buy to let property. I would like to give special mention to Nicola for all her help in dealing with a very difficult tenant, finding me a locksmith, gas engineer etc etc. nothing was too much trouble. As I wanted to sell the property promptly it was suggested I use the modern auction method (all part of Bridgfords) Their back up service is second to none, keeping me regularly updated, through to chasing solicitors, all totally unprompted. All of this is done online, and totally doable even for the technical illiterate like myself. If you are thinking of an estate agent for the Burnley area, use Bridgfords. You can thank me later.

Andrew · 21 August 2023

Agent replied · 16 June 2024

Thanks for the excellent 5* review and your kind words! Best wishes, Lucy, Customer Relations.

5/5

Google

Been my new house just over 2 weeks now, Bridgefords were so helpful from the start to the end, putting in my bid ,liaising between the seller and my solicitor was all looked after by Beverly Drury, she made what can be a stressful period a more stress free period , always keeping me updated and always answering my Emails .I can definitely recommend Bridgefords for selling and buying property , thankyou once again Beverly .

Darren · 14 April 2025

5/5

Google

The help and cooperation I received from bridgefords, Collin, Beverly and team. Was absolutely fantastic, they kept me informed right from the start, got me the best deal I could have asked for in the time frame I was told it would be sold, the professionalisms from all the team was absolutely great, I would recommend bridgefords to anyone selling or buy a house to use these, fantastic work all round, thank you so much for everything, a very happy customer.

Dawn · 17 June 2023

Agent replied · 16 June 2024

Thank you for your wonderful 5* review! Best wishes, Scott @ Customer Relations.

1/5

Google

Hugely Disappointed by this Company. Having read the reviews, we decided to place TWO Buy to Let houses with Bridfords in Burnley. Initially, we found the service from Bobbie to be first class and thought we had chosen well. However, within days of signing their Lettings agreement, things started to go downhill rapidly. Their Back Office is a complete SHAM. We have had such a terrible experience with Bridfords, that we tried to cancel our agreements, but were told we would have to pay an amount equivalent to 25 months Fees. Disgraceful service received and we're stuck with them. We're are waiting weeks for replied to numerous emails,. They simply don't give a damn. Chose another Lettings Company or suffer the consequences of their Ineptitude and shocking customer service

Stephen · 17 June 2023

Agent replied · 16 June 2024

Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.

5/5

Google

Just bought my lovely new home through Bridgefords . buying a home can be very stressful but the person centred staff put me at ease throughout the process

Walshd66 · 28 September 2026

Agent replied · 12 October 2026

Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

The team have been a delight to work with. Samantha who is mainly liasing with us to complete on a property we want to rent has been nothing but helpful. Every time something needs to be sorted Samantha is on the end of a phone and always polite and friendly to help with any queries. Everything has been sorted very quickly and efficiently as well we couldn't thank them enough for their friendly and helpful approach.

Natasha · 17 June 2023

Agent replied · 16 June 2024

Thank you for your glowing 5* review and kind comments. Kind regards, Lucy, Customer Relations.

5/5

Google

Just sold my home through Bridgfords, and had a great experience with them, from Rob coming out to value our home, through to the girls in the office dealing with me over the phone and email. Macy, who I had the most dealings with throughout the process, was wonderful, incredibly helpful and friendly. Thank you all!

Ellie · 5 October 2026

5/5

Google

It has been a great experience, I went to one viewing and the property was not right but it was great that they contacted me about another which has been suitable. Very friendly and have answered all my questions, not had any issues and Very happy with the service.

Rebecca · 14 April 2026

Agent replied · 16 April 2026

Thank you for your positive review! We are thrilled to hear that our team was able to assist you in finding a suitable property. We pride ourselves on providing friendly and helpful service. We appreciate your business and look forward to continue serving you.Kind regards, Chanelle Aldrich, Customer Feedback and Support Team

5/5

Google

Recently purchased a house with Bridgfords. Being a first time buyer all I heard was people having issues with estate agents. I was optimistic about the process. Though out the this time, I can not fault this business one bit. I was kept in the loop at every step and had communication weekly. If I was to ever buy a house again I would hope for it to be with this team. Beverly and Melanie were great to work with!

Marc · 10 November 2024

5/5

Google

I had a fantastic experience with Bridgford. The team was professional, responsive, and truly cared about our sale. From the initial inquiry to finalizing the selling, everything went smoothly, and they were always available to answer questions and provide guidance. Their expertise made the whole process stress-free, and I felt confident that I was in good hands. Many thanks for Beverly Rob, Melanie, Courtney, and the rest of the Bridgfords Burnley team. I would highly recommend Bridgford to anyone looking for a reliable and efficient agency!

Natalia · 10 November 2024

5/5

Google

incredible service top to bottom, high quality outcomes with efficiency and very kind people. I could not recommend more. The wider ‘countrywide’ group aided me in making one of my long standing dreams come true, from getting the mortgage, finding the property and now finding a tenant.

Arshian · 9 April 2026

Agent replied · 16 April 2026

We are thrilled to have helped make your long-standing dream a reality! Our team takes pride in providing top-notch service, high-quality outcomes, and efficient processes, all while treating our clients with kindness. Thank you for the recommendation! Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Recently completed the purchase of 2 properties using Bridgfords. They have been brilliant from the start. Amazing service from Beverly and Thayf. Thayf went over and above to get details and carry out virtual viewing for the properties. I had problems with the solicitors and Beverly was persistent in chasing them and ensuring things were being progressed and that I was kept up to date with developments. I would highly recommend Bridgfords.

Jogi · 17 June 2023

Agent replied · 16 June 2024

Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Bobbie has been absolutely superb throughout the process of renting the property we fell in love with. The process has been made smooth with her constant communication via email and telephone. She went the extra mile for us as we experienced a slight hiccup on the way but Bobbie managed to overcome this with the landlord putting me and my girlfriend Emily at ease. I would not hesitate to recommend Bobbie or Bridgfords as the estate agent of choice. They have been that good we thought it was only fair to award Bobbie and her colleagues with a card and some chocolates :) Thank you and best wishes to you all!!PositiveResponsiveness, Quality, Professionalism, Value

Dominic1882 · 17 June 2022

Agent replied · 16 June 2024

Thank you for your excellent comments, recommendation and 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Bridgfords in Burnley were recommended to me by someone who did some work on the property I was looking to sell. All I'm going to say is I have never been so impressed by a firm like I am with Bridgfords in Burnley. I wish all firms operated the way these guys do. Amazing, just amazing. From day one they went above and beyond to make sure that sale of my house was a success. Colin, Melanie and Beverley, I can't thank you guys enough. I was notified of all the viewings and feedback. Once the property was sold, Beverly kept me up to date on the progress of the sale, making sure things were moving on smoothly. I will definitely be recommending them to anyone asking for a reliable and efficient estate agent in the area. Once again, I thank the whole team for making my experience as stress free as possible. Best Wishes Abi

Abi · 17 June 2022

Agent replied · 16 June 2024

Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Great team! Professional and knowledgeable. Easy to deal with and kept well informed throughout the process. Would 100% recommend Bridgfords!

Joanna · 21 September 2026

Agent replied · 12 October 2026

We are so grateful for your kind words and recommendation! Our team strives to provide top-notch service and keep our clients informed every step of the way. Best wishes, Lucy, Customer Relations.

5/5

Google

Delt with a lady called bobbie at the Burnley branch. She went above and beyond real credit to the company and everyone I spoke to on the phone was very professional. Thank you to a great team I would highly recommend. Yet again I had issues my side but Bobby and the team have come up trumps , again. If you go with any other company you've made a big mistake then guys are unbelievable. Thank you all

Andy · 17 June 2022

Agent replied · 16 June 2024

Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

We highly recommend Bridgefords in Burnley after selling our home with them. We had great, friendly, and professional service and support from Beverly, Rob, Melanie, and team from start to finish. I can’t thank Beverly enough for helping us through the process!

Zayanah · 17 November 2024

Agent replied · 8 December 2024

Hi Zayanah, Thank you so much for your wonderful 5* review! We're thrilled to hear that Beverly, Rob, Melanie, and the team provided you with great, friendly, and professional service throughout the process. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team

5/5

Google

Excellent service throughout the moving process. We were kept fully informed by all the employees of the Burnley office. It was good to deal with such knowledgeable and friendly people, who’s office motto should be “nothing is to much trouble!”

Alasdair · 9 April 2026

Agent replied · 16 April 2026

Thank you so much for your kind words! Our team at the Burnley office is always dedicated to providing top-notch service and making your move as smooth as possible. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

I want to say a big thank you to Beverly Drury for being very helpful and keeping me and my husband updated. Beverly chased and solved any information from all that where involved in buy our new home and our old home. Also Beverly was very friendly and understanding as we all know moving is a stressful time. Also thank you to all the member's of staff that answered the phone and showed us around our new home. Again helpful and friendly. Mark and Heather MeakesPositiveResponsiveness, Quality, Professionalism

Heather · 17 June 2021

Agent replied · 16 June 2024

Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

I had a great experience with Bridgfords with the sale of my house , which had been quite a difficult lengthy process mainly due to the pandemic. However Colin and Beverley were first class - Colin who got the house on the market ASAP and gave me some sound advice along the way - Beverley then took over the reigns and did all the chasing of all parties, and was absolutely brilliant in keeping me updated at every stage and would always come back to me with answers to any queries I had. Overall top job and I won’t hesitate to use them next time I need to sell.PositiveResponsiveness, Professionalism

Nigel · 17 June 2021

Agent replied · 16 June 2024

Many thanks for the wonderful 5* review and kind comments. Best wishes, Lucy, Customer Relations.

5/5

Google

Bridgfords in Burnley are superb, it was my first house sale and they led me through the process very well. From the initial valuation and then the organising of viewings at the start to the exchange of keys at the end they were on the ball, very professional and always updated me with a phone call or email. They handled the negotiations with my buyers without any issues. They provide a very quick friendly service and I would highly recommend them to everyone.

Neil · 20 January 2025

Agent replied · 22 January 2025

Many thanks Neil for your fantastic 5* review and recommendation. I will of course pass on your kind hearted words to our Burnley branch. Best wishes, Lucy, Customer Relations.

5/5

Google

Really this agent is very lawful and kindness in every aspect.

Partho · 5 October 2026

Agent replied · 12 October 2026

Thank you for taking the time to leave us our excellent 5* review. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

I had a fantastic experience with Bridgeford’s Estate Agency selling a property for me. Beverly and Melanie were outstanding, professional, attentive, and always ready to help. Their dedication made the entire process smooth and stress-free. Highly recommend their excellent service!

Patrick · 8 October 2024

Agent replied · 22 October 2024

Thank you Patrick for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.

5/5

Google

Bridgfords at Burnley were amazing. Their efforts to sell the property were excellent. It took a while but during a pandemic what can you expect. They made sure it was well advertised and made sure that many people viewed it. Their enthusiasm did not falter as time went on. We were very pleased with the price we finally got. They could not have done more for us. Thank youPositiveResponsiveness, Quality, Professionalism, Value

Andrew · 17 June 2022

Agent replied · 16 June 2024

Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.

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Questions about Bridgfords Burnley

Has Bridgfords won any awards?

Yes. In The Trusted Agent 2026 awards: Bridgfords, Burnley won Gold; Bridgfords, Stockport won Platinum; Bridgfords, Sale won Gold; Bridgfords, Halifax won Gold; Bridgfords, Wakefield won Trusted Agent; Bridgfords, Stalybridge won Trusted Agent.

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Tell us what you need and we'll put you in touch. Bridgfords hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Burnley.

What do you need help with?
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