Trusted Agent profile · Burnham
★★★★★
1,771 reviews across 2 platforms
78 High Street, Burnham, SL1 7JT
Romans's office in Burnham, at 78 High Street, is rated 4.1 out of 5 across 1,771 reviews on two platforms, including 294 Google reviews rated 4.5.
Every review we hold for the Burnham office, from every platform, shown as written. First names only.
1/5
TrustpilotInefficient, stressful and costly
Inefficient, stressful and extremely costly. I used Romans for both Sales and Lettings, both experiences left me feeling I should have managed both processes independently as I, along with my solicitor, did 99% of the work. This would have meant far less stress and cost being incurred in both instances.
5/5
TrustpilotCeri at Romans has been exceptional to…
Ceri at Romans has been exceptional to work with. Always fast with a response and ensures all needs are taken care of quickly and with a high standard.
5/5
TrustpilotThey have been really personable
They have been really personable, quick & efficient to date.
Dear AdamThanks for taking the time to leave us a review , we appreciate your feedbackAll the best, Customer Care Team
5/5
TrustpilotExcellent communication
Excellent communication. Kept us informed at all times and very quick to respond to queries. Would definitely recommend.
5/5
Trustpilothad any questions all I had to do is…
had any questions all I had to do is contact my estate agent and he replied very quickly. Very friendly company.Click to
5/5
TrustpilotThank you
The stars go to the customer service team at Romans thank you
Hi Truth Hurts,Thank you for taking the time to review your recent experience with our Romans Estate Agents Head Office branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further.Kind regardsCustomer Relations Team
5/5
TrustpilotExcellent from start to finish
Excellent from start to finish. Helpful and good communication. Down to earth and a pleasure to deal with.
4/5
TrustpilotFriendly and Professional.
Friendly, effective and efficient, would recommend.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
TrustpilotGreat friendly service
Great friendly service, good communications. Good work to find a buyer so quickly for us.Thank you to the team
1/5
TrustpilotAvoid avoid avoid
Bad from start to finish. We were tenants in a property they rented out. Annual charges of £117.50, rude and patronising service, random charges out of nowhere.Unfortunately, tenants don't really have a choice in who they use. But landlords do, and I implore all landlords to use someone else.
5/5
TrustpilotReliable
Very helpful and professional with prompt support.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
1/5
TrustpilotCaversham lettings
Do not even bother... Waste of time and energy.
Dear Katerina,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
1/5
TrustpilotAvoid all costs
Avoid all costs. Woodley Romans manipulating the rental prices in the Woodley area.
1/5
Trustpilotvery bullsh*t the company
very bullsh*t the company - Basingstoke.
Dear Sir/MadamWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
1/5
TrustpilotFirst to take money but last to fix the…
First to take money but last to fix the problem. Waiting for months for someone to fix the heating and other things.Terrible customer service
5/5
TrustpilotRomans were excellent
Romans were excellent. Professional, approachable and extremely helpful in selling our property. I highly recommend them.
4/5
TrustpilotFriendly service
This is my first time renting and everyone was helpful and friendlt
5/5
GoogleI have recently used Romans at Burnham for the sale of my property. Will & Jenny handled the sale very well. They were professional, friendly and quick to respond. I would certainly recommend Romans at Burnham if you are looking for an estate agent in the area.
5/5
TrustpilotEfficient service
Required information from Romans.Ceri Evans the property manager from Winchester dealt with the request very quickly. I have always received efficient service from Romans.
5/5
TrustpilotExcellent services from Taylor
Excellent services from Taylor! He is always warm, kind and helpful. I’m loving the place I live.
5/5
TrustpilotKatie helped us throughout our whole…
Katie helped us throughout our whole journey, she was very helpful and very kind.thank you for helping us.
4/5
TrustpilotKatie provides attentive customer…
Katie provides attentive customer service, proactive engagement and sound advice that serves both my and Romans’ interests.
5/5
TrustpilotExcellent service
We found the staff at Romans, Yateley very helpful, knowledgeable and efficient. We had not moved for 34 years and they helped to make the experience a lot less stressful than we had expected.
5/5
TrustpilotRomans property management has been professional
Romans property management has been efficient, responsive and well organised. The manager Mark Smith who handles my property is efficient and professional.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Romans's Burnham office has 1,771 reviews across two platforms: 294 on Google, 1,477 on Trustpilot (across the whole business).
Romans Burnham is rated 4.1 out of 5 across all 1,771 reviews, and 4.5 out of 5 on Google from 294 reviews.
Romans Burnham, 78 High Street, Burnham, SL1 7JT.
