5/5
TrustpilotGreat communication and support…
Great communication and support throughout, quick and helpful - Thanks Katie
Trusted Agent profile · Burnham
Romans Burnham reviews
★★★★★
1,798 reviews across 2 platforms
78 High Street, Burnham, SL1 7JT
Romans's office in Burnham, at 78 High Street, is rated 4.1 out of 5 across 1,798 reviews on two platforms, including 322 Google reviews rated 4.6.
Reviews
Every review we hold for the Burnham office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotI couldn’t be happier with the…
I couldn’t be happier with the experience Romans agency provided. The team took the time to understand my needs and presented me with a suitable property that perfectly matched my requirements. I would like to separately call out Kim Stockley who went above and beyond to negotiate with a landlord on my behalf. I am very grateful for her hard work,
5/5
TrustpilotGreat property manager - Denise Hurn
We have left our properties for Denise Hurn to manage for a number of years. She takes care of issues without delay so we’ve not had to worry much. Really happy with my experience.
Agent replied · 17 June 2024
Dear JenniCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotEffortless and enjoyable
Chloe's professionalism and expertise guided me through the rental process seamlessly. Roman Caversham Lettings provided a stress-free experience, ensuring properties matched my needs and scheduling viewings at my convenience. With their transparent communication and commitment to excellence, I confidently found the perfect flat.Thank you for making the rental process effortless and enjoyable.
5/5
TrustpilotJust sold a flat in Maidenhead
Just sold a flat in Maidenhead. Romans were our second agents trying to sell this flat. The local Romans office were very professional from the off with great communications and a dedicated sales advisor Jacob who was excellent right to the end. Would happily recommend.
Agent replied · 17 June 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleSwati she is very good on her job and she know how to answers the all questions I really like her customer service skill
Agent replied · 20 June 2024
Dear Parmod Kholia Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotThey spam you and are unprofessional
They spam you and are unprofessional! Stay away
Agent replied · 24 August 2024
Dear Rameez Kaleem,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotOur property manager - Denise! :-)
Our property manager is Denise Hurn, since moving into our property 3 years ago, we have had nothing but the best service. We get regular calls to check we are ok, and every single maintenance issue has been sorted almost instantly. She has been great for us since renting with Romans!
5/5
TrustpilotExcellent Responsive Service from Jessica, Romans
Jessica Philips from Romans was brilliant in providing clear and responsive service and helped me resolve a concern. I am grateful for the speed and support in getting things done. Cheers Varun.
Agent replied · 17 June 2024
Dear Varun Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
2/5
TrustpilotI have told you already in your…Answering your Questions
I have told you already in your questionnaire . I think your company has become too much about prosses and not enough about personal contact and one contact at a time. Your structure has become too complex.
Agent replied · 17 June 2024
Dear Richard James,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotGreat communication & attention to…
Great communication & attention to detail from Christine Lancaster at Swindon branch, as a landlord i know that i can fully rely on Christine to cover everything when a tenant moves in or out.
Agent replied · 17 June 2024
Dear PaulCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotI was very pleased with the…
I was very pleased with the professional way Nathan Poulter of the Tilehurst branch kept me up to date with every stage of my move Into my new rented property and would definitely recommend them to other people
Agent replied · 17 June 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
4/5
TrustpilotFriendly and knowledgeable staff
Friendly and knowledgeable staff. Arrived on time and with all the information I needed.
Agent replied · 17 June 2024
HiCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotAndrei Csomortani Amazing
Wokingham lettings should be proud to have Andrei Csomortani on their team. Constant communication everyday through the process, really friendly, knowledgable but most importantly exceptional at his job. Thanks for everything and I hope a promotion is on its way to you soon..
Agent replied · 17 June 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
TrustpilotGreat experience with Romans…
Great experience with Romans Winchester! Many our property manager is brilliant! Very helpful, responsive and thoughtful, any issues we had so far were sorted quickly and professionally! Can’t recommend Romans eanough!
Agent replied · 17 June 2024
Dear ShiranCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWorking with Isabella (Izzy) at Romans has been so easy. She has quickly informed me of any issues that requires my attention and always advises me on the best route to resolve it. Fantastic service - Highly recommendedPositiveResponsiveness, Professionalism
Agent replied · 20 June 2024
Dear Bruce, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
TrustpilotHappy Sellers
So happy with the experience we have had. The whole Fleet team provided such a kind, knowledgeable and professional service, most notably Joe and Dan. They guided our journey and were so calm, warm and professional we can't thank them enough.
Agent replied · 17 June 2024
Dear Sarah,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
5/5
TrustpilotViewings
Had two great viewings with Saffron. Very informative and easy to arrange, would definitely recommend!
Agent replied · 24 August 2024
Dear Jake TanseyCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotHighly recommended
My moving manager was AMAZING!!!.She supported me and bended backwards and forwards in order to help with my purchase to go ahead. I can't thank her enough. People in branch (Farnborough) were helpful, polite and professional
Agent replied · 17 June 2024
Dear KarolinaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotExcellent service from Thomas
Thomas from the Windsor branch has been super helpful and has provided excellent service for my recent renting. The process could not be smoother or easier, I have been well informed throughout. I will certainly use your service again.
Agent replied · 17 June 2024
Dear Connie,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleIsabella has always delivered the best customer service without delay, from beginning to end. She is always available to answer any inquiries in a professional and efficient manner.
Agent replied · 20 June 2024
Dear Vernessa, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMy property manager is Isabella York and she has been AMAZING!! She is understanding, professional, friendly and when a problem arises she makes sure to get it resolved ASAP. Thank you for everything you’ve done for us :)
Agent replied · 20 June 2024
Dear Georgina Body, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotMy dealings with Romans have been a…Top Helper
My dealings with Romans have been a pleasure since Donna Marie Brandt has become my main contact. She is straight forward and knowledgeable and is a great asset to the company.
Agent replied · 17 June 2024
Dear PaulCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotGREAT SERVICE
Tom and Catherine at the Sandhurst Branch have been fantastic. Nothing is too much trouble for the team and have been great with feedback/updates all the way through. I would highly recommend the team. Great job - thank you.
Agent replied · 17 June 2024
Good afternoon,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
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