Romans High Wycombe reviews

★★★★★ 5/5

Trustpilot

Excellent service from Thomas

Thomas from the Windsor branch has been super helpful and has provided excellent service for my recent renting. The process could not be smoother or easier, I have been well informed throughout. I will certainly use your service again.

Connie · 26 May 2022

★★★★★ 5/5

Google

House hunting not an easy thing. Passing this challenge we've faced a lot of experience, sometimes not a pleasant one. Romans showed an exceptional support and high level of care to meet our needs. Always responsive, respective and responsible. It was a pleasure to deal with Romans and, hopefully, this experience will continue.

Vladislav · 20 December 2023

★★★★★ 5/5

Trustpilot

Am comfortable dealing through Romans…

Am comfortable dealing through Romans Estate Agents and Lettings since 2011.

Palak · 1 July 2024

★★★★★ 1/5

Google

Don’t waste your time. Called to arrange a viewing on a property and the agent indirectly implied that I was lying about having a mortgage in principle and was asking for me to send over documents before even allowing me to see the property. Zero customer service so I wouldn’t trust this particular branch.

Amin · 20 November 2023

★★★★★ 5/5

Google

I rent out two properties and have always had great service from my property manager. Always super responsive and keeps me informed about any issues with the properties.

Roger · 18 June 2023

★★★★★ 5/5

Google

I have been renting in Romans for more than 3 years, and I am very happy with the service that Lisa Holt has given me and his quick response in my emails. Thanks for everything and your professionalismPositiveProfessionalism

Lou · 18 June 2022

★★★★★ 5/5

Trustpilot

My dealings with Romans have been a…Top Helper

My dealings with Romans have been a pleasure since Donna Marie Brandt has become my main contact. She is straight forward and knowledgeable and is a great asset to the company.

Paul · 10 March 2023

★★★★★ 5/5

Google

We were pleased with the service we had received on letting our flat, so when we decided to sell, we discussed this with Romans. They had the flat advertised immediately and sold within a week. The contact was really efficient and chased other parties to make sure things happened on time

Cheesprit · 19 June 2019

★★★★★ 5/5

Trustpilot

GREAT SERVICE

Tom and Catherine at the Sandhurst Branch have been fantastic. Nothing is too much trouble for the team and have been great with feedback/updates all the way through. I would highly recommend the team. Great job - thank you.

S · 29 April 2022

★★★★★ 4/5

Trustpilot

Romans letting agent…

This is the first time using a letting agent and the team have been very professional and helped me every step of the way securing and walking me through the process.

Gareth · 8 March 2023

★★★★★ 5/5

Google

Great help from the whole team for being super quick with my tenancy, sorted out in only a couple of days where with other agencies usually takes weeks. Impressed and happy to rent with them! Great help from Momin as well, lovely guy, sorted out everything super quick!

Bricku · 19 March 2024

★★★★★ 1/5

Trustpilot

What a way to spend money fast?

I'm a multiple property landlord currently moving my managed properties to other agents. Why?Management rate: at least 1.5% above rates offered by rival agents.Cost of gas safety with Romans £137 - cost from same contractor instructed privately £107.Cost of new Fridge freezer from Romans £415. Local Electrical store £340and saving the best to lasta new single built in oven £576, Local electrical store £210!!Why would I want to continue to pay someone to spend my money so efficiently. Very disappointed to see that such a big company could not offer any economies of scale.

Nigel · 10 July 2020

★★★★★ 5/5

Trustpilot

"Highly impressed with Romans

"Highly impressed with Romans! Their dedication to finding clienta a home for was evident throughout the process. Attentive, friendly, and professional service. Couldn't be happier!"

Namonda · 24 August 2023

★★★★★ 5/5

Trustpilot

We have sold and purchased from Romans

We have sold and purchased from Romans, every time we have had trouble free transactions, staff are friendly and professional, Romans gives you peace of mind, they take care of every details.

Roya · 27 January 2023

★★★★★ 5/5

Google

Had not only quick and timely service from Stephanie but also offered great advice. The virtual viewing was a great option in order for me to see inside the property. Overall it was a pleasure even though I did not purchase the property. Great asset to the team.

Simmerjit · 18 June 2020

★★★★★ 4/5

Google

Romans has been fantastic in setting us up with the tenancy, we moved in very quickly with no hassle. The property itself is lovely and we are enjoying it very much. Unfortunately I had to remove a star due to having to deal with slow responses while we have issues in our building. Our hot water isn't functioning properly and we're missing a key. We also weren't informed on how bills work or how to pay them. I have been speaking to multiple people at Romans who all attempted to solve these issues with me, but I haven't got any concrete answers to when my issues will be resolved and their responses are usually slow (except one individual) or they simply don't get back to me. I hope I can rate 5 stars again in the future when everything is sorted out.

Carl · 18 June 2020

★★★★★ 4/5

Google

Stephanie and Callum at Romans were fenomenal. Communication was excellent and the purchase of our first home was made a little less stressful as soon as Stephanie came on board. Thank you very much for all of your support and advice. As first time buyers you really made a difference to our experience. I will say the recommended solicitors by Romans (Bindman Solicitors) were very painful to deal with, next to no communication, lack of information and failed to advise us of very important steps needed to complete. We would strongly advise against using them when purchasing with Romans.

Chloe · 18 June 2020

★★★★★ 1/5

Trustpilot

Horrible company

Horrible company, they don't even deserve one star.I have had terrible experiences with Romans throughout the years. They always treated me as if I was a lower class person, failed to communicate with me or the landlord when promised and resolved issues very slowly. At one point they gave me the wrong date about the start of repainting the property and when I called them and asked where the painter was, they just said that he wouldn't come for another 3 weeks and that they forgot to inform me. They didn't even apologize for the fact that I have moved all the furniture and removed all the curtains to prepare the flat for the work in the middle of winter!! At the end of the tenancy, they kept changing the date of the checkout and tried to extend the contract with an extra month, despite me giving notice so that they wouldn't have to refund me. They also lost the invoice of the professional carpet cleaning and tried to accuse me of not cleaning the flat properly, which is absolutely ridiculous!!! It has been over 2 months and I haven't seen any refund or deposit. Their only mantra is that they're chasing the case, just to get rid of you on the phone. I would never recommend this agency to anyone because they lack honesty and respect and can't treat people as human beings.

G · 27 May 2020

★★★★★ 5/5

Trustpilot

Very good estate agent professional and…

Very good estate agent professional and friendly and all ways gets back to you and they have good veted reliable buyer's will definitely use again.A special thanks to the Aldershot and Sandhurst branch for there excellent service.

Mahmudur · 30 June 2022

★★★★★ 3/5

Trustpilot

Update to my Romans review

I have used Romans for many years buying, selling and letting a number of properties through tem. I have always found them helpful and reliable. Most of all I have found the staff to be fair and honest, a must for me in this industry. My update to the previous review. Since this review I have had a few problems with this company when using the no deposit option for rentals. I have struggled to recover money owed with one deposit going through the arbitration service. Roman's did not cover my needs very well in the process and I ended up a few thousand out of pocket on one checkout. Others have been ok but it's always a bit difficult to recover losses. I will update again after the latest checkout and loss recovery..........

Iain · 18 May 2020

★★★★★ 5/5

Trustpilot

Consistency and continuous follow up…

Consistency and continuous follow up with both parties and with their lawyers

Bashir · 26 May 2024

★★★★★ 1/5

Trustpilot

I have had the worse experience ever

I have had the worse experience ever. My money was taken twice, after I complained the same garment was sent out again, of which, I refused to accept. This was well over a month ago. Whilst chasing the refund I was advised that they could see that I had refused the item a second time but would have to wait until it was receipted back in. I have made the observation that they know that I refused the second delivery made well over a week later and must insist on my refund. To date they just ignore my emails and I am still awaiting my refund. I buy regularly on line and have only experience shoddy service from this company only. I have retired item to other on line stores and have only had good experience and certainly never been charged twice with a garment sent out twice with over a week later. This seems to me like “ fast “ practice and should be frowned up. Please take heed when dealing with this company.

Ms · 19 April 2020

★★★★★ 1/5

Trustpilot

Awful, never again

We were promised everything would be easy when selling our house through Romans. We had a very short chain, was told it would be quick and easy, 6-7 months later the purchase finally went through. We felt we had poor service, calls not being returned, we had to continually ring to find out what was going on with our sale and felt wrong information given all the way along. We had no help finding a property to go to as we felt once we signed the contract we didn't matter any more. As much as properties went on the market we were never informed of anything that would suit us it was left to us to look things up online. Hated the whole process with Romans and would never use them again.

Mr · 14 April 2020

★★★★★ 5/5

Trustpilot

Kimberley Garcia Jones has provided excellent service…

Kimberley Garcia Jones of Romans Group Head office has provided first class service even though she is not my contact at Romans. She responded throughout in a timely and professional manner. She was a joy to work with.

Jagdish · 28 April 2022