Every review we hold for the Buckinghamshire office, from every platform, shown as written. First names only.
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5/5
TrustpilotAs a property owner with Romans ofβ¦
As a property owner with Romans of Bracknell, I am continuously impressed by the exceptional level of service provided, particularly by Donna, who manages our let. Donna is not only efficient and responsive but also incredibly helpful, always ready to go above and beyond in her role.Her proactive approach and dedication to resolving any issues that arise are remarkable. Itβs clear she genuinely cares about the well-being of the properties she manages and ensures that both the tenants and we, as owners, are satisfied with the solutions. Her professionalism and thoroughness in communication make managing our property a much smoother and more reassuring experience.I highly recommend Romans of Bracknell to any property owner looking for reliable and professional property management services. Donna, in particular, is a standout, providing peace of mind that our property is in excellent hands.
MR Β· 25 April 2024
Agent replied Β· 23 October 2024
Dear Mr M PatienceCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
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5/5
TrustpilotThank you Romans-Bracknell
I want to express my sincere thanks to the team at Romans Estate Agents in Bracknell for their excellent support throughout the sale of my property.
From the very beginning, the team was professional, helpful and approachable. They kept me informed at every stage of the process, were always available to answer my questions, and made what could have been a stressful experience much smoother and easier to manage.
I truly appreciated their hard work, communication and commitment to achieving a successful sale. Thank you to everyone involved for your support and excellent service. I would happily recommend Romans Bracknell to anyone looking to sell their property.
Tsetska Β· 27 August 2026
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5/5
TrustpilotFantastic service
I had a wonderful online application for a property to Rent with Romans. The quick responses I was receiving especially from Will and Ninda was exceptional. They listened attentively to my concerns and provided personalized treatment that yielded positive results. Whenever I was not sure about something they assisted giving me clarity on any particular issue. The entire team at Romans displayed a high level of professionalism and made me feel comfortable throughout my application. The communication was just perfect. I highly endorse Romans for their excellent service and expertise.
Joseph Β· 10 April 2024
Agent replied Β· 23 October 2024
Dear JosephCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
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5/5
TrustpilotReece helped me through the process
Reece helped me through the process for completion of the terms of business, even though I had many questions. He was always patience and polite during the (many) issues/questions that I had [even though I might not have been!]. Prior to this, he was very active in offering assistance during my initial enquiries into the rental market. Keep up the professional work for the next stage of finding a tenant for my property. Thank you
Richard Β· 15 September 2026
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5/5
GoogleNiall, Rebecca, and the rest of the Romans Team helped us with the sale of our property in High Wycombe. Their valuation was spot on, and most probably helped with the quick sale of our property without having to reduce the price. All throughout the process, I really appreciated their excellent and timely communication. Scheduling of the viewings was very efficiently done, with multiple viewings grouped in batches so that there's minimal disruption whilst I work-from-home. I would definitely keep them in mind in case we decide to move again in the future. Thanks to the Romans Team for all the work they did for us!
Ronan Β· 4 December 2025
Agent replied Β· 25 December 2025
Dear Ronan Balicanta
We greatly appreciate your 5-star review and the time you took to share your experience with Niall,Rebecca and the team. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
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1/5
TrustpilotHad a terrible experience renting fromβ¦
Awful experience renting from Romans West Drayton. I didn't have a working cooker and oven for the entire time during my 5 months of tenancy and many things were broken, including the boiler which broke down about 3 times during my tenancy. At one point I was left with no hot water for days.
MO Β· 25 June 2026
Agent replied Β· 24 September 2026
Dear Mo,
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards, Customer Care Team
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5/5
GoogleGreat experience with Romans, professional, responsive, and easy to work with. Dhruv was especially helpful.
Aaron Β· 9 April 2026
Agent replied Β· 16 April 2026
Dear Aaron Heer
We greatly appreciate your 5-star review and the time you took to share your experience with Dhruv. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
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4/5
TrustpilotRomans were helpful through the processβ¦
Romans were helpful through the process of finding our new home. Tβshya was very friendly and was quick to provide answers to our questions, even arranging a second viewing session for us.
Their referencing process is rather slow
Fred Β· 5 October 2026
Agent replied Β· 10 October 2026
Dear Fred S,
Thank you for your 4-star review! We're delighted to hear that you had a positive experience with us. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence.
Kind regards,
Customer Care Team
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5/5
GoogleWe had amazing expirience with romans when we wanted to move homes this month.we registered on their website and within a few days Liv called back for us to go view some houses.we managed to love the first house we visited and from their own the process was seamless.Liv helped us with all the necessary paperwork and processes.Then Meenu took over and helped with all moving arrangements until handover.everything on point.thank you Romans and your team.
Fanizo Β· 24 December 2025
Agent replied Β· 12 January 2026
Dear Fanizo Jere, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
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1/5
TrustpilotSending unrelated emails when I haven't contacted them
As far as I am aware, I have never used this agent and started receiving property alerts from them (as I am mid search to buy a house). Can only assume an affiliated company passed my data to them and they started sending me property emails that have zero relevance so what I am actually searching for (i.e I'm looking for a detached house and I am sent apartments in an area I am not considering).
Matthew Β· 2 December 2025
Agent replied Β· 23 December 2025
Dear Matthew Morris
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards
Customer Care Team
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5/5
TrustpilotA great company with very efficient staff
A great company, with fantastic super efficient people who work to ensure buying a house as stressfree as possible.Special thanks to Ben who worked so hard to iron out all the problems we were having. Also thank you Jay who showed us around the property and dealt with our queries.Nice send off at the end, where Ben and another member of staff greeted us and gave us a gift.Would highly reccommend this Estate Agents.
Anne Β· 2 April 2024
Agent replied Β· 23 October 2024
Dear Anne McintyreCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
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5/5
TrustpilotVery helpful
Khim is the man for anything you need in help for the properties π
Lets Β· 23 March 2026
Agent replied Β· 31 May 2026
Dear Lets Try It Out
We greatly appreciate your 5-star review and the time you took to share your experience with Khim. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
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5/5
TrustpilotMark Porter was very informative
Mark Porter was very informative, efficient and professional at all times.
Stewart Β· 13 April 2026
Agent replied Β· 31 May 2026
Dear Stewart Marriott
We greatly appreciate your 5-star review and the time you took to share your experience with Mark. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
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5/5
TrustpilotRomans have been an excellent rentalβ¦
Romans have been an excellent rental agency. Sophia Lopresti kept me informed at every stage of the change over.
Customer Β· 24 September 2026
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1/5
TrustpilotThe worst company to let from
The worst company to let from.
We cleaned the house and left everything perfect and they charged us 200 to clean the house.
What the hell is this. I hope you soon are out of business, useless service, rotten to the core, over there
I Β· 21 July 2026
Agent replied Β· 24 September 2026
Dear I Am Yout,
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards, Customer Care Team
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5/5
GoogleMy checkout experience with Romans was all good. Kaitlyn Young was great and I got my deposit back, so Iβve no complaints. Thanks.
Sam Β· 18 December 2025
Agent replied Β· 12 January 2026
Dear Sam Ormerod
We greatly appreciate your 5-star review and the time you took to share your experience with Kaitlyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
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5/5
GoogleI have been with Romans for many years. The service has been excellent throughout. I would particularly like to point out Stacey Cowap. she is always my first point of contact and always makes sure that everything gets done promptly. She always gets back to me and and keeps me informed and updated.
A very happy customer!
Mark Β· 9 April 2026
Agent replied Β· 16 April 2026
Dear Mark Anthony Harper
We greatly appreciate your 5-star review and the time you took to share your experience with Stacey. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
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5/5
TrustpilotGreat quality
This is a great company i have bought a lot of clothes over the years mainly dresses and Tunics
Always very good quality fit always on point
Never had a problem with anything would highly recommend
Patricia Β· 31 August 2026
Agent replied Β· 24 September 2026
Hi, Patricia Gregory! Thanks for the great review however we think you may have the wrong company as we do not sell clothes.
All the best, Customer Care Team
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5/5
TrustpilotMoving in Bracknell
I have recently rented a property in Bracknell which is managed by Romans. My heartfelt thanks to Donna-Marie Brant, Charlotte Travers, and Salome Correia and who have been incredibly proactive throughout the process. Donna-Marie Brant, the property manager displayed great professionalism and attention to deal with all my concerns to move in the new address. In addition, I am grateful for her quick response to all of my queries with prompt solutions. Charlotte Travers addressed all my queries with a great level of patience while viewing the apartment, as well as with post-viewing correspondences which was really nice. Salome Correia was very helpful during the documentation processing stage.
Atiqur Β· 3 August 2023
Agent replied Β· 17 June 2024
Dear Atiqur KhanCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
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5/5
TrustpilotVery good service
Simon was excellent in communication & so helpful getting us the property we wanted.
Valerie Β· 9 February 2026
Agent replied Β· 31 May 2026
Dear Valerie And Thanks For Your Order We greatly appreciate your 5-star review and the time you took to share your experience with Simon. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
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5/5
GoogleI recently purchased my first property through Romans. Sapphire helped me along this journey and was so lovely, she dealt with the whole process both professionally and personally. It was a very exciting time and Sapphire's own excitement for me made it so easy and reassuring. Even though it can sometimes be a daunting experience, not once did I feel stressed or worried. Romans in general were great, they were easily contactable and updated me on the purchase regularly. Can't fault them! I'm now all settled in and making the place my own (slowly but surely) and wanted to send a special thanks to Sapphire and the team :) Thank you!
Tasha Β· 18 June 2023
Agent replied Β· 17 June 2024
Dear Tasha
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleAmazing job would definitely use again. Stephanie, Sapphire and James were amazing. They were quick with a valuation date and valued it ten's of thousand's of pounds anyone else had and we achieved that. The sale was agreed in 3 days. They guided us through that. Their communication was top notch, they alays answered emails and when busy on the phone always returned a call within the hour. They were extremely honest from the start and even stated how "gazumpng" was bad practice. They are very well organized and they are definitely on your side. If I had to move house every week I would use them every time and will recommend them to anyone.
Caroline Β· 18 June 2023
Agent replied Β· 17 June 2024
Dear Carolne
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleWe changed agents to Romans after a sale had fallen through with another estate agent. The pictures taken looked amazing and we had people through the door straight away and an offer within the first week which we were happy with and accepted!
Steph and the team were super helpful throughout and I know they were very pro-active with getting buyers through the door even before it went live on rightmove.
James on the move team was also super helpful getting the sale progressed and always replying to emails! Thank you! I wouldnβt hesitate to use them again and would highly recommend them to anyone! Thank you again :)
Hannah Β· 18 June 2023
Agent replied Β· 17 June 2024
Dear Hannah
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleMy girlfriend and I recently purchased our first property together through Romans. Sapphire helped us along the way and was so lovely, she was very professional throughout the whole process. Sapphire's own excitement and positive energy helped to make a stressful and daunting process enjoyable and fun. Romans in general were great, they were easily contactable and kept us up-to-date on the purchase regularly. We're now excited to start decorating and making the place our own. Additional thanks to Stephanie and James. Thank you!
Tom Β· 18 June 2023
Agent replied Β· 17 June 2024
Dear Tom
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.