Romans Buckinghamshire reviews

★★★★★ 1/5

Trustpilot

bad service

bad service, I booked a visit to a property and the agent called me this morning to cancel as they have accepted an offer. surely you should allow the "booked " viewings to view and not take further bookings.... then make the decision when all viewings have completed and all offers on tiger table . VERY BAD service ! I iwll try to avoid using this agency in the future - Location Romand Tilehurst/Reading.

Marie · 3 September 2025

★★★★★ 5/5

Trustpilot

Fantastic service provided by Dan and the team

Dan and the team were fantastic. He went above and beyond to try and keep the process as stress free as possible for us. The team were always extremely responsive and always happy to help. We had offers from every viewing and I have no doubt that was not just the house but also the professional approach the team have in preparing for viewings. Extremely happy with the service and would have no hesitation in recommending Romans Aldershot to family and friends.

Sarah · 7 January 2023

★★★★★ 5/5

Trustpilot

Lisa Fazal Romans Farnborough

I would just like to say that since Lisa Fazal from the Farnborough office has taken over from Jamie its been brilliant, could not ask anymore of Romans. Lisa is proactive, Friendly and extremely efficient and nothing is too much trouble and Lisa continues to provide updates and stay in constant communication, I have to say we have never been more happier than we are now. Lisa is a massive credit to Romans, definitely 5 stars from us :)

Mr · 2 February 2023

★★★★★ 5/5

Trustpilot

Nathan! A credit to the team!

Nathan has been fantastic! I was so keen about a property that I bombarded the office with online enquiries and telephone voicemails, Nathan quickly got in touch the same day and arranged a viewing for the following day. We are now day four after finding the property and have submitted our references, he has been super helpful always at the end of the phone for when we encountered problems, at the viewing he was incredibly professional and knowledgeable especially about the no deposit scheme and the benefits included. He is a real credit to the company name and it has been a pleasure working with him so far so that we can move into our dream property.

Emily · 19 December 2022

★★★★★ 5/5

Trustpilot

Good day

Good dayAs a family we would like to thank Sophie at Romans Lower Earley for all her help from the beginning to the day we received our keys 🔑 for the house.She would call us or email us to keep us updated of the progress excellent service 100% we cannot thank Sophie enough 👏 😀

MRSCARMILITAGAFFLEYREBELO · 6 August 2024

★★★★★ 5/5

Trustpilot

First Time Buyers - Great Experience

My girlfriend and I recently purchased our first property together through Romans High Wycombe. Sapphire helped us along the way and was so lovely, she was very professional throughout the whole process. Sapphire's own excitement and positive energy helped to make a stressful and daunting process enjoyable and fun. Romans in general were great, they were easily contactable and kept us up-to-date on the purchase regularly. We're now excited to start decorating and making the place our own. Additional thanks to Stephanie and James. Thank you!

Tom · 8 December 2022

★★★★★ 5/5

Google

Me and my partner have been house hunting for a few months and have found the process tiring and difficult - having contacted Romans, the process now seems like a breeze. I received a follow up call, an informative email and amazing customer service, a big special thanks to Lewis B who made me feel at ease and gave me some excitement back. Would highly recommend to anyone property hunting in the area! :)

Meg · 18 June 2023

★★★★★ 5/5

Trustpilot

The service from Romans was efficient…

The service from Romans was efficient and professional from start to finish. At the start of the process, we were dealing with Warren Hendry, who carried out the valuation, put the house on the market and also arranged and held the open houses. Even after having our initial buyers changing their minds, Warren ensured we were back under offer in less than a week. He is also the person who recommended us viewing the house we eventually purchased. We were very impressed with the service he provided. After Warren left the branch, we were handed over to Jack Farnon who was also exceptional. Jack went above and beyond to ensure our house sale was completed on time. He kept us informed throughout the process and even dealt with the many difficulties we encountered with professionalism and sincerity, serving as a mediator between the various parties involved. I truly believe our move would not have been possible without him. Will definitely be referring Romans to all of my friends and family. Thank you again!

Mrs · 6 December 2022

★★★★★ 5/5

Google

Liv was very warm friendly and welcoming, her service was excellent 👍🏽🤩 …

Memory · 24 December 2025

★★★★★ 5/5

Trustpilot

Thanks Kerry and Romans

We dealt with Kerry from start to finish whilst one of her colleagues showed us the flat. Honestly, I couldn't wish for a better service from any estate agents, they were informative, approachable and happy to help with all the questions we had. We viewed the flat on the 6th and moved in on the 14th, the process was so swift and smooth, honestly I am so glad I dealt with you all as you made the experience worthwhile. I really appreciate how swift everything was and how you were always happy to help. When we went into Romans Wokingham as well, all the staff were happy to help and I would honestly recommend Romans Wokingham anyday! Thanks alot to you all

Maisaa · 23 November 2022

★★★★★ 5/5

Trustpilot

Vasco and the team at the Aldershot branch

Thank you Vasco and the team at the Aldershot branch who were professional and very efficient; we successfully completed on our sale within 9 weeks.

Hannah · 30 May 2026

★★★★★ 5/5

Trustpilot

Great people at Romens Tiehurst .

Subject: Re: The Flat, 7 School Rd, Tilehurst. Hi all at Romens.I would like to take this opportunity to thank all parties for their help and consideration with the Flat7ie ,the landlady for her understanding and kindness, thank you Romens for all your help, and most of all you Steve, you are a credit to your job mate Romens are very lucky to have someone so considerate and caring and I personally appreciate all that you have done for me and what I’m sure you will do to help my Brother Colin going forward, thank you again it’s been a great experience, and I will definitely recommend you to anyone who wants info on letting a home 👍, well done all.Kindest regards Keith Hutt .

Keith · 1 November 2022

★★★★★ 1/5

Trustpilot

Wouldn’t recommend

The whole experience with Romans was very bad. Yesterday when we completed, I was told to go to the branch to collect a set of keys. I went in, they made me wait and told me that the previous home owners were not ready and we had to wait for a few hours which didn’t help our situation. When I asked for the key, Tamsin went to find it and came back and told me they didn’t appear to have it ( which they were clueless about). So I wasted my time in the branch when I could have just gone straight to the house. The worst experience ever and no one made it pleasant.

Emma · 15 October 2022

★★★★★ 3/5

Trustpilot

Move Manager Alison Savva, fantastic! Find your own solicitor, Lifetime Legal not recommended.

Move Manager Alison Savva did an amazing job. If it had not been for her my sale would never have reached completion. Many thanks Alison for your hard work and professionalism. Lifetime Legal - I would not recommend using this service to anyone. They are now dealing with my ongoing complaint against the conveyancing solicitor, Melia Mumford, who they placed me with. Although Life Time Legal’s complaints department are being helpful I feel that they need to thoroughly review the firms they place clients with. Earning almost £1000 as a finders fee for placing clients with solicitors who are unable to offer a satisfactory level of customer service is unacceptable. I wish I had chosen my own solicitor and regret signing up with Lifetime Legal.

J · 14 October 2022

★★★★★ 1/5

Trustpilot

No returns label veryl long wait times

No returns label in parcel, cannot find order order on website (says no order dedupe order being confirmed and received), extremely long customer service telephone waitimes, frustrating experience.

Dee · 22 August 2026

★★★★★ 5/5

Trustpilot

Romans estate agent/ Burnham

David from Romans Burnham was very assuring and accommodating, he showed real enthusiasm and interest to help letting our property out in such a short time, and we didn’t need to look any further for other agents. He arranged photographs and open day viewing within the first week then helped with colleges preparing a list of potential tenants with their background till signing of tenancy agreement. I would be happy to recommend Romans Burnham services to all my neighbours, friends and family. Thank you

Amar · 4 October 2022

★★★★★ 5/5

Google

I have just gone through the process of letting a home through Roman’s High Wycombe and the process was quick and efficient. Amazing service, especially from Cain who showed me around the property and was so helpful from start to finish. He was very knowledgeable, explained how everything worked and quickly helped me figure out the right option for me. I would definitely recommend this estate agent if you are looking for a speedy and reliable service. Thank you to Cain for helping me find my new home.

Sonia · 28 October 2024

★★★★★ 5/5

Trustpilot

A excellent company

A excellent company, with fantastic outstanding people who work to ensure selling a property is as stress free as possible.Special thanks to Hanna who worked so hard and kept me informed of any problems we were having. Also thank you to the Basingstoke team dealt with any queries fast and efficiently.Would highly recommend this Estate Agents.

Sean · 7 June 2024

★★★★★ 5/5

Trustpilot

Romans Letting Agency - Winchester

Very pleased with the service provided by Romans in Winchester. In particular from both Ceri, our Property Manager and Kim, our Lettings Manager. Both are professional, courteous, supportive, quick in communicating and proactive. Nothing is too much trouble. Real assets to the team - thank you ladies!

Linda · 1 April 2026

★★★★★ 1/5

Trustpilot

A pretty terrible experience from the…

A pretty terrible experience from the beginning and of of the most inept letting agents I have had the experience of dealing with. Punctuality has been poor. Numerous telephone and in person appointments not attended. Copy of birth certificate lost. Continually having to chase up on requests made. A change in property manager with no handover of any sort. We had to contact to locate our own new property manager. I have looked at reviews and any negative reviews get a generic templated response - which doesn’t surprise me in all honesty.

Simon · 6 September 2022

★★★★★ 5/5

Trustpilot

Fantastic Service

Kerry went above and beyond helping to secure a suitable rental for my retired parents following a fire at their property. We were struggling to have offers accepted as we only needed the property for 12 months but with a very competitive market and multiply offers on each property most landlords opted for those looking for a more long term stay. Kerry, however, did a fantastic job finding an understanding landlord and helping us find a wonderful rental , thank you so much.

Jo · 5 September 2022

★★★★★ 1/5

Trustpilot

I am happy with the Branch but not the ID checks They are completely unacceptable

I am happy with the Branch and especially Luke M so far, however the ID checks are incredibly time consuming, intrusive and frustrating.I should have been advised all this would be necessary before marketing my property.I have used a number of Estate Agents for both sales and lettings over the past year and none has asked me to spend all this time and effort on ID checks. Expecting clients to spent this amount of time doing Romans and Lifetime Legals work for them is unacceptable on so many levels, not least the fact that I don’t know who I am giving my private information to. I have been given no assurance that this process is totally secure and that my identity is safe. Even now after a week, my property is still not being marketed while I wait for the ID checks to be completed. I am very frustrated and sadly I could not recommend Romans to my friends and colleagues as they would not thank me for putting them through this process too.

Rich · 3 September 2022

★★★★★ 5/5

Trustpilot

Longtime lanlord

I have been with Romans manage services for over 16 years. My experience is friendly, helpful and efficient. The teams have always assisted me and communicated regularly on issues. Thank you for all your help

Paul · 29 June 2026

★★★★★ 5/5

Google

We've just left the rental market and bought (through a different agent) but I wanted to leave a positive review of Romans as letting agents, and in particular for Wendy who was our property manager for the last few years of our tenancy. We were in our property for just over 5 years and had quite a few different property managers over that time, Wendy being the most recent. Every dealing I had with Wendy was always pleasant, she was attentive and efficient and I cannot fault any part of our tenancy. Of course it helps that we had a lovely landlord too! I would recommend Romans as letting agents.PositiveResponsiveness, Professionalism

Lisa · 28 August 2022