Every review we hold for the Buckinghamshire office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleA fantastic and friendly team at Potter & Ford Estate Agents who performed exceptionally well during a somewhat demanding purchase. They guided me through the entire buying process with patience, professionalism, and efficiency. The team were always quick to respond and proactive in getting tasks completed.
Selling, buying, and renting out a property can be incredibly stressful, but the Potter & Ford team exceeded my expectations across the board. They not only sold me a property but also rented one out on my behalf, which they now manage. Their support made what could have been a complex experience feel much smoother and more manageable.
I can honestly say I would highly recommend
This estate agents 5 star ⭐️⭐️⭐️⭐️⭐️
Paul · 5 August 2025
★★★★★ 5/5
GooglePotter and Ford have been nothing but amazing during our selling and buying experience.
This is the second time we have sold with Richard, Nikki and the team. (We have previously bought through them as well).
Buying and selling can be so stressful but we really felt well looked after with Potter and Ford. We were always kept up to date with any and all progress.
No query our end was too small. Communication was excellent. We were on the books for 2 weeks when the offers rolled in. They had plenty of viewings lined up and seem to have a wealth of potential buyers on their books.
I wish I could give more than 5 stars because they genuinely deserve it. If we ever sell again, we won't hesitate to use Potter and Ford.
Dobby · 22 January 2025
★★★★★ 1/5
GoogleWell Richard needs stop treating and talking to Customers like kids and stop as if some top dog and we are his peasant. Then you expect me to take that he has no right to talk.to anyone like that. I can write the truth on this review do people can see what sort of service you provided me. If you don't like hearing the truth and letting people see the truth then I suggest either you change your business or improve your customer service dramatically. I dont need your company to buy a house I rather go to a company that has good customer service which there are plenty of. I've had over 20 years in the customer service industry I'm more than happy to teach you and your team what good looks like.
Poor service. Richard is not qualified to be an agent let alone Director! What a joke! Unprofessional. The company is base on liars and cheats. Stay away from this joke shop. Nothing but fools working here!NegativeResponsiveness, Quality, Professionalism
Rakesh · 26 October 2021
Agent replied · 25 October 2024
Dear Rakesh
Sorry to see this review, we have looked into this for you, the property that you viewed last week and called about yesterday has been very popular. We have been handling a few offers from last week and the weekend, the property went under offer early this week. We had called all recent viewers but we/the owner had to make a decision on offers that had come in.
I'm sorry if we didn't get hold of you and you feel that you did not have the opportunity to offer, it has been a very busy property market. If you are keen on a property we suggest that you let any agent know as soon as possible after you view.
Agents may not have the time to call people serval times, before making a decision with the owners, there are a lots of buyers in good positions wanting a quick decision on their offers.
We wish you good luck with your property search - but if you have the attitude with which you spoke to Richard on the phone and shown in your rather rude review, many agents and owners would probably not want to deal with you, so smile be nice and someone might sell you a house.
Best Regards
Robert
Director
Potter and Ford
★★★★★ 5/5
GoogleI cannot recommend this professional and caring team highly enough to anyone buying/selling a property nearby.
Richard and Nikki were always creative, communicative and reassuring and I was so happy with the support they gave us right through the process. Their efficient office team made booking and managing bookings so easy. And of course the results were great!
We're now in a dream home that we didn't expect to get. We're so happy with our choice of agent.
Christiaan · 28 April 2024
★★★★★ 5/5
GoogleI would personally like to thank Richard French for all his support in selling my mum's property. Too often we come across estate agents that promise the world and deliver nothing. From the onset with Robert providing excellent advise during the valuation that led to 20+ viewings managed by Richard and Nikki in the first few weeks and then a sale expertly handled by Richard. Even with the sale in hand the service continued as Richard worked with the buyer and the solicitor through to completion. So if you want quality, service, and value for money Potter and Ford is the estate agent for you.
David · 26 October 2023
★★★★★ 5/5
GoogleThe Potter and Ford team have been very helpful and knowledgeable. They’ve helped me through lots of ups and downs. Elizabeth was my main contact and for her nothing was too big of an ask. I can’t thank Elizabeth and the team enough for everything they’ve done for me!
Opone · 2 April 2025
★★★★★ 5/5
GoogleRichard and Alise were fantastic. They went the extra mile to help us to find answers to our home. They answered our questions, arranged measuring visits and made sure we completed on time. They are genuine and honest members of the local community.
Mary · 22 April 2025
★★★★★ 5/5
GooglePotter and Ford have been outstanding throughout the whole selling process. Nothing has been too much trouble and Richard has been professional and friendly since we first approached the company. We couldn't have asked for a better team and thoroughly recommend them.
Angela · 16 March 2025
★★★★★ 5/5
GoogleI would personally like to thank Robert and the team for all their support in selling my late father's property. From the onset Robert provided excellent advice during the valuation which led to several viewings. Despite a delay with the Probate the sale was expertly handled. The service continued as Rob worked with the Solicitor and Buyer through to completion.
Professional and friendly Estate Agents.
Would highly recommend.
Sarah · 26 October 2023
★★★★★ 5/5
GoogleWe purchased a house through Potter and Ford and it was a much better experience compared to other estate agents. Richard was very communicative and proactive. Most importantly, when he said he would do something he actually did! Thanks for making the process so smooth
Kurt · 10 December 2024
★★★★★ 1/5
GoogleI am writing to express my concerns regarding the recent service experience I’ve had since Houses Shaw took over Potter and Ford. From my perspective, there appears to be a lack of understanding or capability in handling the commercial side of the business effectively.
Unfortunately, communication has been very poor. My calls and emails have gone unanswered, which gives the impression that my time and potential business are not valued. As a result, I am seriously reconsidering my engagement with your services.
I believe this is a critical area that needs urgent attention. Poor customer service can quickly erode trust and lead to a loss of potential clients like myself.
I would be happy to discuss this feedback further with a director or member of senior management if that would be helpful in improving service standards moving forward.
JAS · 25 May 2025
★★★★★ 5/5
GoogleI would like to thanks Richard and his Team, Nicki and Robert for really going out of their way to help us to find a property. They were able to listen to our needs and support us with advise and guidance. The team were very friendly and sympathetic to our needs and circumstances. I would highly recommend this team for their friendly and genuinely kind support and guidance. Thanks again to everyone in the team!
Umberin · 26 October 2022
★★★★★ 5/5
GoogleHighly recommend Potter and Ford.
As a returning client the service never falters and the team always make sure delivery is to the highest standard and personalised to your needs, both as a buyer and seller.
Richard goes above and beyond to ensure the transactions are as stress free and smooth as possible and is always very professional throughout.
Nikki was also very supportive and great at keeping us updated.
Great team, great service.
Aimie · 26 October 2022
★★★★★ 5/5
GoogleI don’t often write reviews but following my recent interaction with Kirsty at Potter & Ford, I felt compelled to do so! Kirsty has been so professional and responsive throughout the process, and I got the impression that she genuinely cared for both us, and the landlord she was representing. Honestly, couldn’t have asked for anything more, thank you Kirsty!!
Kellie · 30 November 2023
★★★★★ 5/5
GoogleAs a buyer, it is sometimes very difficult to liaise with estate agents knowing full well that they act for the seller and not the buyer. We were pleasantly surprised when we started working with Richard on the purchase of our new home at how transparent he tried to be at each stage. He regularly kept us updated on developments and helped to move things along with the vendors and solicitors as much as he could which was extremely helpful on what turned out to be a rather protracted negotiation and purchase. Richard clearly has a genuine love for the area and this is clear in the knowledge he shared on local schools and other amenities. Thank you Richard for helping us to get this over the line. Kind regards, Ketan and family.PositiveResponsiveness, Professionalism
Ketan · 26 October 2021
★★★★★ 5/5
GoogleAs a first time tenant and having never moved anywhere, Potter and Ford were really helpful in helping me find the perfect flat without all the stress that is usually involved. Kirsty made myself and my husband feel very reassured through every stage and informed us in every step that was being taken. Such a lovely person to talk to, extremely responsive with emails and phone calls. I never felt like I was being ignored throughout the time I was in contact with Kirsty. Definitely recommend!PositiveResponsiveness, Professionalism
Rozey · 26 October 2021
★★★★★ 5/5
GoogleWe recently purchased our home through Potter and Ford. We have dealt with a number of estate agents throughout the house buying process and I have to say that Potter and Ford were by far the easiest and most pleasant to deal with - very proactive but not pushy. Richard and the team were both professional yet friendly, and helped move the process along in a low stress way. I definitely recommend them and would definitely use them in the future.PositiveResponsiveness, Quality, Professionalism
Rosie · 26 October 2021
★★★★★ 5/5
GoogleI had a really fantastic experience with Potter and Ford. Both Richard and Niki were very professional and helpful throughout the process of my house purchase. The team are on hand for any questions and make a stressful process much more bearable.
Staff communicate well with one another and I would recommend Potter and Ford
Thank you!
MB · 30 November 2023
★★★★★ 5/5
GoogleJust bought our first place through Richard at Potter and Ford. Had seen a place previously but didn't reach what we were looking for, but because Richard had us in mind we were able to get in to see the new place and put an accepted offer down the next day. Was always on hand with any questions and also helped chase people during all this Covid lockdown to keep the ball rolling. When the time comes, would happily list the property for sale with Richard and the team at Potter & Ford!PositiveResponsiveness, Professionalism
Chris · 26 October 2020
★★★★★ 5/5
GoogleGood experience from start to finish - ******Fantastic Agents ! *****
We recently sold our house with Potter and Ford Chesham.
Gave us great advice from the beginning, listened to what we wanted and really walked us through the whole process.
House went on the market on the Thursday and we'd had an offer accepted in 2 weeks.
Can't thank them enough for their help, in particular Richard French who was just fantastic.
Extremely helpful and no fuss or hassle. 100% recommended.
Nalaka · 26 October 2020
★★★★★ 5/5
GoogleFollowing a stressful purchase and sale, Richard French and Robert Lees were extremely professional and incredibly helpful. They were patient throughout all of my continuous emails and responded to them in a timely manner. They both addressed any issues that I had and responded quickly, efficiently and in a timely manner, I would recommend Potter and Ford to absolutely anyone. They are great value and I do not have enough praise for the help both Richard and Robert had both given me throughout my sale and purchase. Utterly BRILLIANT, you will not be disappointed if you use them.PositiveResponsiveness, Quality, Professionalism, Value
Rahul · 26 October 2020
★★★★★ 5/5
GoogleRichard and the team at Potter & Ford have a "no nonsense" approach when it came to selling my property. The house was on the market for 5 days and sold quickly due to the commitment and hard work scheduling early viewings. I had considered another 2 agents, although what bought it for me was Richard's total transparency and honesty from our first meeting. Well done team.
Peter · 26 October 2022
★★★★★ 1/5
GoogleRude lady named Kirsty was very unpleasant due to our accent, and had a man threaten us and made very illegal demands on how rent should be paid. STRONGLY DISCOURAGE from using these folks.
Incog · 26 October 2022
Agent replied · 25 October 2024
I cannot find any record of you on our system so please reach out to us, we pride ourselves on great customer service and this seems highly unusual for our team. Please use my email address below or call the office and ask for me.
With regards to the rent payments methods please contact me to explain asap as this need to be investigated, I feel there must have been a misunderstanding and need to clearly understand your accusation.
Kind Regards
Robert Lees
Director
Robert@potterandford.co.uk
★★★★★ 5/5
GoogleI was very pleased with how Robert and his team dealt with the sale of my late father’s house. Before using Potter and Ford I had experienced poor service from estate agents, both as a buyer and vendor. However there was no hint of any kind of problem when dealing with Robert; he was competent, transparent and trustworthy and I would recommend their services wholeheartedly.
David · 26 October 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
