Frost Partnership Chalfont St Giles reviews

★★★★★ 5/5

Google

I recommend Andrew and the team for their professionalism, great communication and responsiveness. Our house had been sitting with another estate agent for months before we got The Frost Partnership onboard. Andrew found a buyer almost immediately and went above and beyond in managing the sales process. He project managed us as sellers, the buyers, and both sets of solicitors from start to finish and kept everything moving swiftly to completion, with our house finally completing last month. I cannot thank Andrew and team enough for making what is usually a stressful process so easy.

S · 23 April 2025

★★★★★ 5/5

Google

We recently bought our new home through The Frost Partnership, and had a really positive experience from start to finish. The whole team were friendly, professional and approachable from the very first viewing, and made what can often be a stressful process feel much more manageable. Andrew was brilliant at explaining each step clearly, kept us regularly updated with progress from the sellers' side, and were always quick to respond to any questions we had. The whole process took less than two months, and we always felt in safe hands. Would happily recommend them to anyone looking to buy or sell!

Kate · 8 April 2025

★★★★★ 5/5

Google

I can highly recommend Heather and the team at Frost CSG. Heather has a wealth of experience and knowledge of the local area from which to draw and provided invaluable advice throughout the sale of my property. The team is efficient, highly organised and prompt in all correspondence, proactively chasing and ensuring that the sale process went as smoothly as possible. Many thank!

Jonathan · 10 March 2025

★★★★★ 5/5

Google

Andrew was incredibly helpful throughout our home purchase. As first-time buyers, we had tons of questions, and he guided us through everything and made the whole process much smoother and we highly recommend him and frost

Julian · 19 November 2025

★★★★★ 2/5

Trustpilot

Moving out is stressful enough....

Currently in the process of moving out and they are making our lives difficult. Kept getting messages stating that my application isn't completed when I have screenshots proving it's complete. They also requested for physical copies of our identification and proof of address. Weather this is company policy or not, we both live in different cities and financially we can't travel to the office just so they can see a physical copy.

Dee · 8 July 2026

★★★★★ 1/5

Trustpilot

The company is a absolute joke

The company is a absolute joke. The staff are rude, talk down to you. I wanted to make a complaint, spoke to the manager who did not want to know, spoke to me like a piece of rubbish. Telling me it's not her staffs job to pass the correct information over to the people who are viewing the property. She even said it's ok for members of the public to stand by other peoples property, lean on their cars and film three house with the estate agent standing there watching them do it. The staff in the staines branch need a training course how to deal with people

Customer · 27 April 2026

★★★★★ 1/5

Trustpilot

Disappointing experience with Frost Partnership

A very disappointing experience during our tenancy period as tenants as the agents were very rude and not cooperative at all. At the end of the tenancy another clerk did the checkout and had no idea about the check in report as was done by a different clerk when we moved in. There were already cracks to the door and when we sent the pictures they refused and did not listen. Therefore, a large amount was deducted from our deposit and did not make any sense as we only were at the property for 1 year. There were a few things but not to this extent.

Aqeela · 1 December 2024

★★★★★ 5/5

Google

My house sale was conducted in a most professional manner. Any issues were dealt with promptly and effectively by conscientious and friendly staff. My contact Andrew kept me informed of progress at every stage of the process. I wouldn’t hesitate to recommend the Frost Partnership.

Colin · 25 September 2024

★★★★★ 5/5

Google

we had a excellent experience with the frost estate agents in Chalfont St Giles. Heather went above and beyond to get the purchase done.Even liaising with both sets of solicitors.she also always found time to keep us in the loop and up to date with all the progress. we can't thank frost estate agents and Heather enough THANKYOU

Vince · 23 October 2023

★★★★★ 5/5

Google

I've recently been agreed for a tenancy through Frost Partnership and the whole experience was excellent! The viewing with Rona was well organised and felt safe with Covid-19 precautions being made. Communication between us was smooth and the whole process was taken care of very quickly! Rona went one step further and arranged for the tenancy to start from my birthday as it was coming up about the same time and even surprised me with a welcome box of chocolates! Absolutely made me smile so much. So grateful for that especially at this very difficult, stressful time. Highly recommend!PositiveResponsiveness, Quality, Professionalism, Value

Cerina · 23 October 2020

★★★★★ 1/5

Trustpilot

Landlords be aware I had never used…

Landlords be aware I had never used them before April this year and in 30 years of property rental business I have never come across such an unscrupulous and unprincipled team of amateurs. The tenant introduced was a complete con man who paid no rent from month 3 and Frosts still send landlord statements with rent collection fees when they have failed to collect any rent for six months! I should have kept my property empty rather than rent it out through them.

Tufan · 10 December 2025

★★★★★ 5/5

Google

Buying and selling houses in a chain is a complicated process. Heather and teams were invaluable throughout. Her persistent chasing of the chain through interactions with the other agents and buyers led to the sale of my home. The team at the Frost Partnership in Chalfont St Giles are knowledgeable and experienced, and I would recommend them to anyone looking to buy or sell in the area.

Shona · 9 April 2025

★★★★★ 5/5

Trustpilot

I couldn’t be happier with the service…

I couldn’t be happier with the service I received from Nabid and his team.

Annabel · 4 March 2026

★★★★★ 5/5

Google

Having bought and sold our house with Frosts they have also managed to find us a beautiful cottage to rent. Could not recommend them highly enough and found Heather to be most efficient estate agent that we had the pleasure of meeting. We look forward to purchasing our new home from Frosts.

LCDCARSALES · 22 April 2025

★★★★★ 5/5

Google

Andrew was friendly and helpful through all steps, great service!

Michael · 24 November 2024

★★★★★ 5/5

Google

Heather and Rona were friendly,approachable ,very responsive and proactive through out our house sale and rental afterwards.They were always available to answer any questions we had (no matter how silly or small they were!) ! We would highly recommend the fantastic service from Frost Partnership ,Chalfont St Giles. Thank you for all your help! Radu & Vaska

Radu · 24 October 2019

★★★★★ 1/5

Trustpilot

At the end of the rental period high fee 490 GBP

At the end of the rental period, we cleaned the house and left, the house was empty for a few weeks after we left, it may have gotten a little dusty in the meantime, the real estate agent told us that cleaning would be done, we accepted it but they charged us 340 pounds, even for the London area, a very high amount of money for cleaning service. I asked the cleaning company for the invoice for this service, they did not send it. We also left an extension cord, a clothes drying rack and a few items for the next tenant, and I was charged 150 pounds to remove them from the house, I do not find these actions fair at all. An uninterested and unkind real estate office

Ugur · 5 February 2025

★★★★★ 5/5

Trustpilot

Carla has been such great help

Carla has been such great help, she has been attentive and made me feel valued as a customer. She went above and beyond to ensure everything went smoothly, even when I had additional questions.

Tracey · 21 December 2024

★★★★★ 4/5

Google

Frost Partnership in CSG have worked tirelessly to sell our property, even through the Covid pandemic, they carried out safe viewings for potential buyers. Heather has been professional throughout and always gave us feedback as soon as possible. Many thanks to Heather and the team.PositiveResponsiveness, Quality, Professionalism, Value

Carole · 23 October 2020

★★★★★ 1/5

Trustpilot

Had EE call asking to switch said easy…

Had EE call asking to switch said easy plug in asked for engineer to install been with out TV or WiFi after 4 calls engineer came out said we not wired up by open reach so now got wait till Fri did not say nothing at door I've just come out hospital with stroke spent hrs trying connect think is disgusting would not recommend EE or BT my wife been charged 41 pound for leaving so no TV or WiFi for week we both work NHS wouldn't never use or listen to there story's stay with who your with to much trouble written to obman not good enough why not make sure u can use 4 different customer services said different stuff my view do not go with EE bt is useless

Adam73 · 18 December 2024

★★★★★ 1/5

Trustpilot

There is no complaints process

There is no complaints process, awful customer communication or urgency on a maintained property. Sebastian Rodriguez and Sarah Kirk have been unhelpful on an ongoing issue with contradictory statement when contacted, often pushing responsibility on the landlord when the contract is between us and Frost Partnership.

Jaspreet · 3 April 2024

★★★★★ 5/5

Google

Heather was a huge support during the somewhat tortuous process of getting to the point of actual exchange! She has so much local knowledge, which we lacked, and indeed has known the property and our father for several years. Thank you so much Heather.

Helen · 23 October 2020

★★★★★ 1/5

Trustpilot

Negative move out experience

Moving in was absolutely fine and I had no issues at all. Unfortunately, moving out was a completely different experience. They tried to deduct as much as they possibly could from my deposit, charging extremely high prices for things that were honestly ridiculous.

Fallx · 23 December 2025

★★★★★ 1/5

Trustpilot

No response to emails - out of business?

I can only assume they are out of business. No response after several emails to various aliases including their director of lettings directly. They registered my tenants deposit despite the fact I only wanted them to find the tenant - I complained about this at the time. Now, at the end of the tenancy, they are not responding to a request for information on how to return it. I was going to sell the property through them but if they aren't in business anymore then I'll need to look elsewhere.

DL · 8 October 2024